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How would you rate VitaGlo?
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New York
2 reviews
11 helpful votes
Follow Robert M.
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I would recommend you buy your supplements elsewhere. I had a problem with my order (Misrepresentation of an item sent and overcharged me), and when I called up Vitaglo a man who identified himself as the owner HUNG UP on me when I tried to discuss a resolution. If you have any order problems with this company, my impression is that you will have great difficulty resolving those problems.

Date of experience: September 5, 2013
South Carolina
5 reviews
13 helpful votes
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Should have read the reviews. Dont belive it when they say shipping in 24 business hours. Thats bull! When i emailed no response. When i called the firdst time he hung up on me. When i called back that is the rudest $#*! I have ever dealt with. They clearly need to go out of business. I told him cancel my order your to slow... lol Of course all I got was excuses like they are soooooo busy. I will NEVER deal with this punk again. Definately a NY attitude and all. His way or no way.

Date of experience: February 19, 2014
North Carolina
1 review
2 helpful votes
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RUDE RUDE RUDE
March 11, 2020

Terrible customer service. Terrible customer experience. The CS rep literally hung up on me when asking for a status on my order. This is because their tracking DOES NOT WORK on their site. Will not order through them again.

Date of experience: March 11, 2020
New York
1 review
2 helpful votes
Follow Michael K.
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Ordered two products almost totaling $100 from them they never bothered to send them or even provide me with the tracking number two weeks later I called them they told me they'd call me back never did I had to call back again to find out they don't even have the products or carry them anymore and ask for my money back the guy said that's fine and slam the phone.

Date of experience: December 6, 2016
Arizona
2 reviews
2 helpful votes
Follow Amanda M.
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I ordered some stuff, got a confirmation and waited a while. Then I thought hmm I haven't recieved a shipping confirmation, so I went back to my order confirmation and clicked in and there it says my order was cancelled! Not even the decency to e mail me separately stating why. So I look at my online statement and it shows they took the money out. I call and start trying to ask about my order he rudely interrupts and says to hold. He comes back to tell me they cancelled because they are out of the product I ordered. Ok, so I asked then why was I charged? He proceeded to call me a liar and said it was illegal to lie lol. I told him he was a rude f*** so he also told me it was illegal to cuss! I dont know if this guy is the owner but he has NO customer service I dont even know how he's in business! With this attitude he wont be for long! Unbelievable! Buyer beware!

Date of experience: May 4, 2020
Illinois
1 review
11 helpful votes
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Mike was the dolt that I had the misfortune of answering my call. He apparently didn't like that I asked where my order was and hung up on me several times. Called me a liar because I was trying to reconcile why my bank charged me for the order that never got delivered. He refused to put it in writing so I could bring it back to my bank.
I emailed them two weeks ago, no reply. Never received any word that my order was canceled.
BBB and the New York attorney general needs to be apprised that this business should be shut down

Date of experience: September 17, 2020
California
2 reviews
3 helpful votes
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It has been my experience this company does not care about their customers. I have ordered from them in the past but something has changed. I will NOT ORDER from this company again. My order NEVER shipped. They NEVER contacted me. They were not helpful on the phone nor answer my emails. Finally someone abruptly told me THEY were cancelling the order. No explanation.
Never dealt with such unprofessionalism with a natural foods company.

Date of experience: October 5, 2015
Missouri
1 review
7 helpful votes
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Please do not purchase from these people. I recently purchased Solaray Beetroot Juice from them because it was cheap. The juice was spoiled when I received it so I called them. The customer service guy I talked to was arrogant from the start then informed me it was not there problem and told me to contact the manufacture. He then hung up on me.

Date of experience: April 23, 2018
Wyoming
1 review
6 helpful votes
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www.vitaglo.com
June 27, 2018

These people ARE RUDE AS HELL! 8 days after ordering I had zero responses to my emails, no tracking number, nothing under order status... so I called them. They interrupted me on numerous occasions, were short with me AND hung up on me! They carried this bubble bath my grandma used to get for us when we were kids and I was SO excited I had found them hust to get screwed over by these losers. Wish I would have seen some of these awful reviews!

Date of experience: June 27, 2018
Canada
1 review
1 helpful vote
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VitaWrap. Stickiness
February 19, 2021

I have found VitaWrap to be a good product but recently I have had to discontinue use of the roll because of the incredible stickiness of the film on the material. I would presume being a petroleum based product the components are breaking down with time. To bad it was a good product!

Date of experience: February 18, 2021
Oregon
2 reviews
4 helpful votes
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Absolutely Nasty
January 28, 2019

When I called to ask a question regarding my order, (3rd call), the man would not allow me to speak, told me that he didn't care if I ever ordered again and told me that he would not listen to complaints (I did not have a complaint) and that he would not be "threatened"!
Threatened? I was nothing but nice when I could get a word in! Then he hung up on me.
Wow...
The Vitaglo site says that they ship by UPS, they do not, they ship USPS. The site says that they ship quickly, they do not. It took they a full week to print a shipping label. The tracking number says that it was delivered on the same date that the shipping label was created! Was not delivered.
Live and learn... do NOT order from Vitaglo

Date of experience: January 28, 2019
California
1 review
0 helpful votes
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After I placed and paid for my order on May 28, I foolishly googled reviews and found this site which scared the hell out of me. Reading these reviews made me think I was in the midst of an internet rip off. Instead it is May 31 and my box just arrived with the five bottles of NATURE'S GATE HERBAL DAILY CONDITIONER that I ordered. Even with the cost of shipping this came out to be $2.00 per bottle cheaper than I can ever get it for. And I received emails all the way through the process showing me exactly where we were from payment to arrival of the package.
VITAGLO gets a RAVE REVIEW from me!

Date of experience: May 31, 2019
Arizona
1 review
2 helpful votes
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I have in the past never encountered such a disgusting human being as the person that holds charge of their costumer care line (male). Save your time and dont shop here. The "owner" is the definition of garbage. Tried to explain my situation and he would cut me off and say, WHAT DO YOU WANT? While screaming and hanging up the phone, Several times. This is absolutely apalling. Gave me the wrong order, said that he basisically didnt care and that he was not going to give me my money back. Please shop somewhere else, because if they mess up your oder, be ready to speak to a roach-like human being.

Date of experience: October 2, 2020
Florida
1 review
2 helpful votes
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I ordered products and was sent a confirmation. After 12 days I checked back to see if there had been any communication in my email. When I went to check the status of my order there was a banner that stated "Your order was cancelled". No explanation at all.
I called to find out why the very rude person (male) found my order and mumbled that they don't make it anymore. And when I tried to inquire about it and tell him that it would have been nice to get an email he starting YELLING at me and asked me that if I called to harass him and ranting on and on about the order was cancelled and there was nothing he could do about it all the while YELLING at me. And then he hung up. This company needs to be reported to the attorney general and SHUTDOWN!

Date of experience: November 4, 2020
Oklahoma
1 review
3 helpful votes
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This company vitaglo.com is rediculous rude, order something from this website and couldn't find the order status, and then called the phone number listed on the website, and a very rude man answered the phone, and told me I will get the email with the tracking information included in the email that day. But one day later, i didn't get anything, then I called back again next day, and this rude man answered the phone and hung up in 3 sec and told me to email *******@vitaglo.com. This rude man didn't even try to explain what is going on, then I called back again after hanging up by him, and he said at least 15 times *******@vitaglo.com. This is a very bad bad shopping experience. And I never have such experience before. Have no clue why this kind of website still alive and get more people hurt... Dont' shopping at this website. This is a scam website... if you don't want to spend your money and didn't get nothing, and get so irritated by this rude MAN!

Date of experience: December 24, 2016
Tennessee
1 review
0 helpful votes
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Best Supplement Site!
June 25, 2020

Another successful supplement order.
I've ordered here for 6 years or more and the prices are always lowest and the amount of different brands is more than anywhere online!
I'm a gym rat and have researched the internet for 20 years all of the different sites and this one is the BEST! In fact, I have never, ever had a problem with any order! Over $100 dollar order ships free.
5 STARS FOR YEARS! OH YEA, THIS IS A LEGIT REVIEW NOT SOME PAID BS from a review scammer! Go lift heavy y'all! Peace!

Date of experience: June 24, 2020
Ohio
1 review
0 helpful votes
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Dear Vitaglo Represenative;

I feel that you are a bad company who take advantage of people. I ordered a super colon Cleanse in a white plastic bottle showing the human bowel track and you send me that red/white bottle Super Colon Cleanse. Just because I am a new client, my money is green like everyone else. Then I try to call you and you have a phony number as well. The more you cheat people out of money, you will loose 10X's the price that people paid. So, if you have no number to contact you and you're sending people the wrong product you are telling me that you are close to going out of business already! The white bottle is what I order and you sent this red/white bottle of Super Colon Cleanse stuff the don't work. I have-had this before! When I pulled up Vitaglocom the white bottom showed up and that's what I ordered.
But you sent me this lousy red bottle of HeallthPlus Super 'Colon Cleanse, and that's bad business and you phone number is out of order, and everything is wrong about your company!

You should be ashamed of yourself!

Date of experience: May 2, 2024
Pennsylvania
1 review
5 helpful votes
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STAY AWAY! If they send you the wrong product you will have to pay for shipping to return it, AND they will deduct what it cost them to ship the product to you from your refund. We bought a product that was inaccurately advertised on their website and received horrible customer service by being hung-up on twice.

Date of experience: July 1, 2017
Illinois
1 review
10 helpful votes
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After waiting nearly 3 weeks for an order, I sent an email To which there was no reply. Several days later I sent a follow-up email, to which there was no reply. I then called and the man was flat out rude. He said he would ship a comparable product. After we hung up and I process what he said, I am mediately sent an email to cancel the order. Several hours later I received a tracking number and called to tell him I canceled via email immediately following our conversation. Again, he was incredibly rude and hung up on me.

Date of experience: November 16, 2020
Michigan
1 review
6 helpful votes
Follow Linda K.
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Prices are good. But is it worth the horrible customer service. I don't think so.
This isn't the first problem I've had with them. I ordered sunflower oil. Two bottles leaked all over everthing. I asked them to send two new bottles. The owner's response: "many of the oil bottles leak we dont send new ones out. Thanks mike"

Are you kidding me? If you KNOW THE BOTTLES LEAK, why the hell don't you wrap them in plastic bags so they DON'T LEAK ALL OVER EVERYTHING ELSE.

This guy is a jerk. I have ordered from them because they are a small company, and their prices are a bit lower. I'm done.

Date of experience: July 28, 2019

Overview

VitaGlo has a rating of 1.5 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VitaGlo most frequently mention customer service, credit card and free shipping. VitaGlo ranks 241st among Diet sites.

service
36
value
29
shipping
30
returns
24
quality
29