VitaGlo

Sadly, I was expecting Vitaglo to be on par with places like vitacost or iherb, but when my package arrived damaged, (the lotion tubes both had holes in them, and were leaking) I contacted customer service and was told to send photos, which I did. I had to email them again to ask what was going on and then received a quick response, stating they were filing a claim with the carrier. No other protocol.in place, it's been weeks and I requested an update, with no response. Any other company would have better customer service and show that they care about their customers by refunding, or replacing the items and handle the claim in-house, instead of dragging the customer through the murky values of their business. I would, surely never patronize them again.

If I could give them less than one star I would. Ordered items that were never shipped. When I checked on status, they said they didn't ship to my State but never told me that was a problem. Very rude on the phone and just hung up.

Add me to the many negative reviews here. I ordered a product from these folks to help with wound treatment. I needed it right away. The order was confirmed and a credit authorization filed by the vendor. When I hadn't heard anything more after 12 days I phoned. The guy said, "Sorry. Out of stock." I replied, "I really wish you had let me know." He said, "Sorry. Bye." I could easily have looked elsewhere if the vendor had simply notified me that the item was not available. Not good. I won't be doing business with them again, and I recommend that others look elsewhere. There are many reputable, considerate online vendors, so there's no reason to put up with this kind of nonprofessional and inconsiderate practice.

Ordered 6 bottles of a vitamin supplement totaling $148 and the company shipped an alternate product in a much smaller quantity and charged my credit card $37. VitaGlow ignored my emails, was rude and belligerent and hung up on my telephone calls. Eventually VitaGlo indicated they would send a return shipping label for me to return the incorrect product, but they did not. Very poor customer service. Avoid VitaGlo.

They have good price, but they don't send you everything. I order 4 item from this website. The prices were good, great service, but I missed one item. I emailed them asking them when I would have it... Mike, the guy who answered my email told me, the item would be out next day. After 2 ½ weeks, I'm still waiting for my missing item with not respond after 2 more emails I sent them... Just to let people know, we are not saving money for real with this people. You pay less for items, but they get your money by don't sending the whole order.

Fraud. Scam! Do not buy from them they just steal your money, never ship anything. They are rude.
They just hang up on you if you call. I cut the personal data from the proof of order. I regret trusting them.

I placed an order with Vitaglo.com (Aka Discount Natural Foods. Received an order confirmation promptly. Over 3 weeks later, no updates at all. Email requests for order status went unanswered. Called the "customer service" number and asked for order status. I was asked for my zip code. When I went to explain the reason for my call, the person barked "stop talking". I told him to "be nice" and he hung up the phone. I called back and asked why he barked at me and he told me he hates it when people keep talking when he is looking up orders. Not the person you want to assist you.
Anyway they never had the item in stock but I never got any updates stating that. The order was then cancelled. When I asked about the lack of communication, I was told "don't know.
Save the hassle & avoid this company.

This was the most rude terrible customer service I have ever experienced my whole life! Absolutely Disgusting! I made an order and called in to inquire about it, a guy answered Like he was answering his house phone I asked hi is this vita glo he yells yes! Then I asked ok I just made an order he completely cut me off asked for my order number and yelled it is canceled this is not in stock. Then I said ok I'm sorry but you didn't have to yell he yells again and says well its canceled so do whatever you want and hangs up the phone. I was in total shock! What kind of people are running this business so trashy and unprofessional and terrible attitudes! Unreal will never ever even look at this site again! DO NOT RECOMMEND!

I ordered 5 bottles of Solaray Yucca with 100 capsules in each bottle that I take one a day. I paid Shipping charges to have it shipped to me. Vitaglo sent me 5 bottles that all expires within 90 days, meaning before I could even finish the 1st bottle, it's already expired. Vitaglo said the put the bottles in the fridge or freezer, which I called Solaray to see if that was okay or not. Solaray said No, to not put this product in the fridge or freezer. Solaray says the product lose potency over time and based on the old bottle packaging that I received from Vitaglo, Solaray knows that this product has been sitting on Vitaglo's shelf for close to 3 years. Vitaglo knows better than to ship me 5 bottles (500-day supply) that's almost 3 years old and all expiring in 90 days. The whole reason for taking a supplement is for it's potency. I called the Vitaglo manager (Michael) requesting for a Pre-Paid Return Label to send 4 of the bottles back since I already wasted money to have it shipped to me and can't use it or at least credit me the Shipping charges, but he refused and hung up on me. Incredibly unprofessional and horrible experience. Vitaglo trying to sell me products thats about to expire without disclosing that to me in advance. What a scam!

Placed an order for over $100 and should have been free shipping. Still hadn't shipped 6 days after placing order so I called and they demanded and extra $10 for shipping. I asked why since it was over $100. The guy said fine we'll just cancel the order and he hung up...

I ordered some Quest Bars... the same ones I eat on a daily basis. I received the bars and they are inedible. They seem to have been melted and then refrozen. They are hard as rocks. The expiration date is not for another 3 months but they are horrible. I called customer service and they totally blew me off saying that they don't guarantee satisfaction! They said I could mail the boxes back AT MY EXPENSE to get a refund. For a faulty product, they should pay for the shipping. I'll never order from them again. He actually told me I was lucky to get one of the flavors as they don't make them anymore lol... how does that matter if they are rotten!

Placed an order that I never received, I never received any communication from the company whatsoever, one month later, I had to call the company for the product information to find out where my order was only to find that the company doesn't sell that product anymore. The customer service was so rude. I was hung up on simply by asking where my order was and why I was charged.

I can honestly see why this company only has 1.5 stars for reviews, you may want to hire people that actually enjoy their job. There are people out there that do tend to like what they do. You might want to find those people.

This is the Worst company I have ever ordered from. I have never been treated or talked to so poorly. Before hanging up I told the owner the way they handled my order (with multiple mistakes) was unprofessional and wrong and he said "well lady you got what you paid for, shop somewhere else next time".

I did place an order, then send an email right after the order to exchange to products for one that will make the cost even. Next day, before 24 h from order, I call customer service to verify exchange was possible, the agent was rude and quick, said he saw email and he will take care of exchange without problem. However, it was not done. I email again and none of my emails got response. I just called and the agent said nothing could be done at this point. The carrier had terrible service, boxes outside and inside were smashed. I ask the agent that if then it was my problem and he said yes. This business doesn't care about customers. They think they do not need them. I wish I had read this reviews before. Shipping was fast and price was good all items arrived, except some in bad condition, however, I did not got all I want it. I don't think I will order anything from this company again. We need to look into other ways or more visible sites to alert other customers.

This company are not upfront About shipping fees making you think shipping is Free, after you send your $ for the items n taxes they redirect you to another page where spear the Grand total and shipping can be from 10$ to 100$ in the states by then they took your $ already, in addition they don't give you a tracking number. When I called to cancel the guy who answer was very unprofessional and hang up the phone on me when bI said I want to cancel my order. I call again n told me to shut up and hang up the phone again. I don't expect a refund!

Wish I had read reviews before wasting my time placing an order. NO communication, so I emailed a cancel request, which shows up on their website as cancelled, but my payment still shows pending, and I am having trouble cancelling with paypal at this time. I will file a resolution if i can, but what a WASTE of time and effort to deal with them. Feels like a SCAM operation, BEWARE!

If 42 extremely negative reviews with specific details why, then this is the company for you. If you decide that bargains override service and standing behind your product, then vitaglo is the site for you. Buyer beware: Only purchase using paypal because that is how I finally got my money back after they billed paypal but never shipped. I had to open a case with paypal which of course was decided in my favor. Paypal's conflict resolution is an independent arbitration decision and should be enough evidence for any one still deciding- this is not a good place to shop. The owner will put himself out of business before long because his idea of resolving any problems is to ignore emails or verbally abuse the customer, then hang up.