Vova

Vova is a joke all they sell are fake items with poor quality. Took money without permission don't refund after losing $1 gifts like stated.

Customer service are one big joke don't matter if you contact by Facebook or email directly the outcome is the same all I got was blanked with no reply and now they are saying I never used them and trying to get all my reviews removed but I have all proof

If I can give them less than even one star. People stay away from this, it's a scam and fraud. You will never receive the same as you order. And sometimes don't receive anything. There is no way you can keep in touch with customer service. I am the victim of these scammers. Please please! Safe yourself.

Forget your money when you place an order with this company. Zero customer support also, there is no one to complain too except for a robot who says there is no proof that your item is different from what you ordered. Who said it's different? I didn't receive it in the first place to know if it's different or the same!

I have been ordering goods at this e-commerce website over the last three months. My family are so satisfy with quality of products, delivery and prices. We were impressed by unique goods. I am still joyful. My mother recommend your service.

I loved this site, I have been so let down by other online sites with the same idea. But Vova surpassed my every expectation. Good quality product, great service delivery and easy to use site. Will definitely be using them again.

The normal thing on VOVA is that you or get a super low quality item or an empty box so you no longer have rights to ask for a refund because the system shows your package has been delivered!
Don't believe? Go ahead and try :)

I ordered and everything was fine. Later on, once I logged in my account it said that item is out of the stock, and stated that refunded. But, it has been more than 2 months, I have not received my refund. Where did my refund go? Seriously, you guys are ready to grab money here without delivering any items.

Good price but bad service, not having customer service is not acceptable nowadays, first order had the Visa accepted, not going through now and I'm sure it's not my credit, posted a note on my cancelled items, but of course a site that has no phone number or email... what can I expect?

Ordered items and the email I received about my order seems misleading as when I go into view my order it says that the items i have purchased is out of stock. I hope that it isn't a fraudulent website as there are new European regulations with fraudulent websites taking money from people. The people who run these websites can be tracked easily and prosecuted. These people trade over the internet but there is always a way to track these con artists and I'm glad that the government and European trading standards have really cracked down on over seas fraudsters wether there from Europe Asia or any other continent

I booked a mobile which is got duplicate product... which is completely fake and not working. The post man also charged Rupees. 1797 from me. Please refund my amount including 1797 rupees.
Vova shows me that Your refund application will be reviewed within 1-2 working days. But 5 business days are completed i sent lot of mails to vova still no response from vova even i checked spam folder also no reply from vova. What i have to do now please help me any one. Can i file complaint against this fake app

Biggest spam ever. Sent me a piece of garlic instead of what I ordered, not to mention customer service is a joke. It's automated messages and they don't read anything as they reply the same things over and over again. Been arguing for nearly 3 weeks now! About outrageous things on my behalf and they're still sending me emails lying! This is the worst worst worst

Spent over one thousand dollars and because i ask for refund on the same item twice where the post office put my parcels in some one elses mail box i have things to buy for xmas please unblock me so i can do the rest of my shopping

I have been a very happy and loyal customer for over a year and had no issues. Most everything gets here and they refund you if it doesn't. Never had an issue and recommended them to more people than I can count, that is until recently. In the last few days all of the sudden they want a photo of the credit card I used to pay for my last order. This is a card I have used about a half dozen times and the charge is already pending at the bank. I'm not even sure it is legal to request a photo of my card but I am for sure not sending it. They say I can cover everything but the last 4 digits but it still isn't happening. After a year on my card that has been used many times without issue and you have already run it and the funds are on hold. The bank hasn't challenged or denied the charge but you want a photo, it feels like things have suddenly gone to the scam side

They dont deliver product on time. No updates on the current location of your product in delivery process.
There is no way you can contact either the app people or the seller.
The remedy of request refund sucks.

My experience has been very bad.
I would advice people to refrain from buying /ordering on this app.

I am never received my item. Now 1.5 months. Take my money. Keeping sending me rubbish massages. Now telling me to take screenshot of tracking page. This is not my job. Keeping play for time. Please don't be attracted by photo of items on website. This is how take your money, and you never see you money again. I feeling up complains form to trading standards. I hope so stoped trading this company on UK market.

The only ones that write good reviews on here are the scammers taking your money. Luckily I always check out websites that offer prices to good to be true. You usually find that it's all a RIP off. I suggest that everyone does the same. There's always some thief like these waiting to relieve you of you money. Utter scumbags.

They will steal your money ant will not bother to refund! Im left without anything I don't have a lot money and they cant refund me my 7,76. Is a SCAM! No one need 1 of 30 coupons then they pay more than 1...

It was good at the beginning but now when more people are using it it got worse: i keep receiving stuff that i didnt order have photos of it vova says its nothing wrong with the item ( i had 3 situations like these already), when item does not arrive they reject refund query... very bad but good advise for u all people - pay via paypal and you can contact paypal to give you a refund when they see what sh*t they send they refund straight away

I ordered 2 tops. Both 2 sizes above my usual size. I'm usually a medium-lg (us) I ordered 2xl just to be safe.
Both shirts arrived and would not fit my 12 year old niece, who is petite for her age. Definitely no where near 2xl, no refund was offered, no chance to return or exchange. Will not waste my money here again

Ordered in April and still haven't received my parcels which are already past due delivery date.
Emailed multiple times and only once have I had an email back. The email told me to wait and said that they can't do anything about the items if I havent recieved them.
Apparently one of my parcels have been delivered when in fact is no where to be seen. Been in touch with the post office and they say that there is no sign of a parcel in my name.
Requested a refund and has been rejected.
I will be taking this further as I have lost a lot of money.

Worst customer service experience ever. If I could rate a negative start I would to the highest power and multiply it again. I paid off my contract and they refused to cancel my service and was still taking money from my account and refused to give it back. The nasty attitude is from the management on down. I would NEVER recommend them. Not in this life nor the next.

I made the mistake of shopping with Vova even though they have an awful record with me. You are better off shopping at Joom. Vova prices are lower but woe to you if you receive the wrong merchandise or don't receive it at all, they are not going to honor their warranties. They have a scam going, you buy the item the item doesn't get delivered but eventually it goes back to them. You pretty much lost your $, the item.
Their latest mishap was when I ordered a leather bag in the brown color to go to a pair of boots, instead I got a wine colored, I have attached the pic that I submitted to them, I have sent numerous pics yet they refuse to issue a refund

I ordered 10TB external hard drives and was sent three hard drive enclosures instead. Whilst the listing states this is a 10TB working hard drive, since my purchase the listing small print has been changed to say that they include no memory. Due to thier t&c's I am only entitled to a partial refund as they only offer this on items different to described. Also charged import fees for items I have no use for! Avoid!

They also contacted me outside of another review site to try and coerce me into removing a bad review, saying they would only refund me if I removed the bad review. Fortunately PayPal refunded me the payment otherwise I may not have got my money back!