Vova is one of the best online store. There Product quality is really better. After placing order till shipment there activities was awesome.The shipping was very quick.
I have ordered t-shirt bur have received tiny rubber dolphin! I will not receive refund as photo of the item I received does not match the item I have ordered! Joke! Will never buy there again
I ordered some stuff from vova since 30/7 and I never received I I ask for refund and they promised to avoid but i never received the refund since August and send them few email they never reply please everyone don't order from this coning company scams.
AVOID AS THEY ARE VERY UNHELPFUL IF SOMETHING IS WRONG! I ordered two pairs of trainers from here, the quality was not great but I could have lived with that. My main issue was one pair was the wrong size, I ordered a UK 11 which when you add it to your basket it adds it as EU44 which when they turned up was a UK 9 so that pair was unusable but also although I ordered grey, white and black they actually had PINK around all the edges which the picture on there website did not, as these were for a father and son as you can imagine they didn't want trainers that had pink all over them when they were expecting grey white & black! Despite me uploading pictures of the size tag and the pink on the trainers they are saying I can't have a refund and they would like more evidence if I don't agree! Tell me what more possible evidence could I give? You sent the wrong size and misrepresented the colour! Discussed and I'll never order again!
Bought a bluetooth earphones at Vova. It was delivered on time as promised. I contacted them to track the product if it was on transit and I was answered quickly. Will buy again in the future.
Hello section $ 1 is still active? I can no longer view it on my smartphone I made a lot of purchases and I found myself well I always got everything and I really liked playing with the $ 1 section
I have ordered a couple of articles on Vova; all of them were poor quality, however, the price I paid was OK and acceptable.
I have participated on an auction where the price of AirPods where about USD 60.00 each; the expectation was that the quality would be acceptable but that was not the case; battery of all 3 ordered AirPods were discharged after just 20 minutes. When raised a complain I have been pushed back that the complaint window of 7 days was over; how is this possible to test 3 devices within that timeline?
Lesson learned: I WILL CLOSE MY ACCOUNT TODAY AND RECOMMEND TO NOT GET INTO THE SAME TRAP.
If you read this comment after you faced the same experience than it is just bad luck. All the best
PS: there are many other platforms who are more professional than Vova
Customer care is very poor.
They don't refund. They tricked me into buying 3 televisions for 4 each and they sent me a message saying I was not lucky and they don't want to refund my money
Dear Valerie,
We appreciate your constructive feedback and apologize for not meeting your expectations.
While Vova is known for providing the highest level of customer service, we understand that there are still things needing for improvement. Rest assured this will be reported to our customer support department for proper investigation.
As for your concern, it seems that you have participated to our $1 Gift event wherein items are priced at $1 to $5. When you place an order, you will get a chance to win the first prize; whereas, a refund in a form of cash coupon will be credited to your Vova account should you fail to win. For more information, we recommend that you visit the guidelines of the in-APP event.
Should you have questions with any of the process, please do not hesitate to contact us at customercare@vova.com for further assistance.
Thank you for choosing Vova and we look forward to serving you soon.
Warm Regards,
VOVA
They were very quick in giving me the refund I needed when I had an issue about a product. There were nice to me and tried to give me full satisfaction.
Beware of vova they will tell you we refund in 17 business days, but they delay till they close the case then when send email back you haven't received the refund. They tell you please confirm you PayPal account. You confirm that they tell you we gonna pass it to pay department. Can you please wait couples more days. After a week you send email no response back.
PLEASE ANY ONE WANT TO BUY A PROPER CLOSE GO TO THE REAL WEBSITE AND THE REAL PRODUCT. VOVA, WISH, WHOLEE, ECT... CAME FROM CHINA. IS SCAM! EN LESS IS APPROVED BY BIGGER COMPANIES. DON'T WASTE YOUR MONEY PEOPLES, FAKES, AND YOU WASTE MONEY YOU END UP WHERE IT FOR 2 DAYS AND GOES IN THE BINS. THINK WISLEY BEFORE YOU GO FOR VERY BAD EXPERIENCE, FREIND, YOU'LL END UP LIKE ME A VICTIM.
Overview
Vova has a rating of 3.3 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vova most frequently mention online shopping, good quality and great experience. Vova ranks 26th among Marketplace sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to write a review.
We apologize for the inconvenience this may have caused you. If your refund request has not been granted, you are only allowed to submit another refund application for the same item within 7 days from the rejection date. This gives you ample time to gather the documents needed for the approval of your request. Failure to follow this process will result for the refund button of your order to permanently close and when this happens, it doesn't mean the item no longer qualifies for a refund. What you need to do for such instance is to contact our customer support and provide more detailed information about your refund request and attach clearer photos should it be necessary.
Should you have concerns with the guidelines, please do not hesitate to contact us at customercare@vova.com for further assistance.
Thank you for choosing VOVA and we look forward to serving you soon.
Warm Regards,
VOVA