Forget your money when you place an order with this company. Zero customer support also, there is no one to complain too except for a robot who says there is no proof that your item is different from what you ordered. Who said it's different? I didn't receive it in the first place to know if it's different or the same!
There are scammers but if you are careful you can get great deals. Beware of false reviews, only buy products with more than 30 reviews. If a product has a starred review, don't buy unless it is because the product arrived broken. Don't buy perfumes because they can't copy the original and they will sell you scented water.
Worst customer service experience ever. If I could rate a negative start I would to the highest power and multiply it again. I paid off my contract and they refused to cancel my service and was still taking money from my account and refused to give it back. The nasty attitude is from the management on down. I would NEVER recommend them. Not in this life nor the next.
I made the mistake of shopping with Vova even though they have an awful record with me. You are better off shopping at Joom. Vova prices are lower but woe to you if you receive the wrong merchandise or don't receive it at all, they are not going to honor their warranties. They have a scam going, you buy the item the item doesn't get delivered but eventually it goes back to them. You pretty much lost your $, the item.
Their latest mishap was when I ordered a leather bag in the brown color to go to a pair of boots, instead I got a wine colored, I have attached the pic that I submitted to them, I have sent numerous pics yet they refuse to issue a refund
I have been trying to get in touch and talk to some one about your blocking me from ordering. Why. Your block for no reason and want me to upload documents when the the up load is not working. What am supposed to do? I need to order my xmas gifts. Please unblocked me thanks...?
I've learned from this experience vova or wish they're fakes contradiction on real brand and they send a real pictures catalogue.and this the trick when costumers got triggered. Please beware on theses scammers. They makes money and we loosing money on items worthless. Cost them nothing and we paid them good value for trust.
I ordered and paid for 6 pairs of Designer Sunglasses from VoVolady and never received the items. There were 1-pair Gucci, 1-pair of Louis V. and 4 pair of Chanel. Can anyone give me the number to call so I can check on my order.
I bought an item that was faulty and hence returned it for a refund, which I never received.
I can only say that it was THE WORST EVER Customer Service I have received and I'm feeling disgusted by Vova.
I will make sure everyone I know about the inconsiderate treatment I've received after the damage sustained of being left with no itrm and no money in the end. I will also write it on every single blog and shopping-related websites.
You've lost at least 20 customers for almost £30. I wonder if it's worth it.
And thanks for nothing!
I wanted to warn everyone. Delete the Vova app. Now. I ordered a pair of Sneakers and Never got them read alot of reviews and found out Vova is a Scam. I sent a message to Vova customer service and No one responded
I purchased this and it took over a month before I got it, and when it came the package was flimsy and when I open the container the product was leaking out because it was open or was used. Am afraid to even use it because I don't know if it was tampered with. Wouldn't purchased it again, more over they don't contact you or send you up dates via email or any other communication about your order. I have no confidence in this because of the poor handling of the shipping. It wasn't even in a box other than just the container it came in.
Answer: You can test it on Vova. If we can't ship to your country, you will receive related message
Answer: No they are not. They will stonewall you whenever possible if you try to get a refund... if you can find the button "request refund" or the damn chat button Seriously good luck with that because whenever you need it, it magically disappears
Vova has a rating of 3.3 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vova most frequently mention online shopping, good quality and great experience. Vova ranks 26th among Marketplace sites.