• Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 575th among Vitamins & Supplements sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user vendia
GB
1 review
0 helpful votes
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April 5th, 2015

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Thumbnail of user earlc37
Washington
3 reviews
2 helpful votes
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August 29th, 2018

I have MS and am not always able to rum to pick up things I need for myself. Walgreen's on line pharmacies have always kept up with my medical needs. Some of my meds need to be handled with special care and they always go far and beyond to make sure my meds not only get to me on time but in the best of shape. Always feel safe dealing with Walgreenpharmacy.com

Thumbnail of user deborahp21
New Mexico
6 reviews
14 helpful votes
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July 12th, 2015

I've only used Drugstore.com once, but had a good experience with them--found item I needed (couldn't find it locally). Ordered it and received it on time. The quality of the items I ordered was very good and a good value--everything was as described.

Thumbnail of user debbiei5
Georgia
19 reviews
43 helpful votes
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November 27th, 2015

Employees, Pharmacy Staff and Management all make it a pleasure to shop and fill prescriptions in Cairo Georigia. The store is kept clean and organized. I can always get help when I need it. I refill a high quantity of prescriptions and staff always ready to help.

Thumbnail of user loriw636
Colorado
2 reviews
1 helpful vote
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March 4th, 2022

The Walgreens in Pueblo on HWY 50
I have a prescription that I called in on 3/2/22, it was to be filled on the 3/3/22 by 10:30. Went to pick it up at 4:30. I was told that they were behind a it would be ready the next day by 10: 30.So I arrived at 1:20 the next day, again I was told that the prescription was not ready. They are running behind.
This is very poor customer service
I was out of my prescription from the night before. I need to take them
I'm a senior citizen and need my meds to live a full life.

Tip for consumers:
Just do your job

Products used:
Pharmacy

Service
Thumbnail of user johnnyl289
New York
1 review
0 helpful votes
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January 18th, 2023

Never in my life have I seen a bad pharmacy let me tell you look on face book they are never open only m-f from 9am till 5 pm lunch from 130 till 2 pm! They are roud! Close down 340 Brittain rd Wallgreens!

Products used:
None

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Value
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Thumbnail of user maryp41
Massachusetts
2 reviews
1 helpful vote
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January 19th, 2014

Twice now, I have ordered organic baby food to be sent to my grandson in Key West, and once it was shipped to me, costing me $12.35 to ship to Key West, and now I've just ordered more and was certain to choose the Key West address both on Drugstore.com and Paypal. It still came up as coming to Boston. So I called a customer service rep, and she said it's beause I used Paypal. I asked if she could guarantee that it will go to Key West, she could not. I asked to cancel order and she said no. So the product is good, buy one get one free, the shipping which is supposed to be free is lost on me having to send it from Boston to Key West, not to mention the loss of time.

Thumbnail of user kathleent1083
Missouri
1 review
0 helpful votes
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June 18th, 2022

The website for the Walgreens location gives the pharmacy hours as open until 9 pm Monday thru Friday. I called in a prescription on Wednesday and was told I could pick it up on Friday after 11 am. I drove to the store and got there at 7: o5 pm. A paper sign on the window said the pharmacy was closed after7 pm on Monday thru Friday. Had they shared the information when I called in the prescription, I would not have been without my much needed daily medication for my severe sleep apnea. I have been on this medication since 2008 and skipping it means I get absolutely no sleep, ruining the next day. I will not buy anything else at a Walgreens so as not to increase their profits. Kt

Service
Value
Thumbnail of user kens927
Michigan
2 reviews
7 helpful votes
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September 21st, 2022

I went to my neighborhood Walgreens Pharmacy to fill a prescription. The cashier took the prescription and told me I had to wait for validation from my insurance company, the pharmacist never called my insurance company. Thinking the cost was high I called my insurance and they had not record of Walgreens validating my prescription. My insurance pays 75% and I pay 25%! They used some online company without my permission. I was paying 50%. I called CareFirst and found this out, pharmacist only said he did not know what went on?

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Thumbnail of user anas322
Pennsylvania
1 review
0 helpful votes
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December 9th, 2020

Ordered coffee on Nov 30th. It was delivered on Dec 9th, and glass jars arrived broken in the box. Called Walgreens' customer service and they offered me either a refund Or a "courtesy" order, which basically means that they send it again, and I have to wait again 10 days (or more) for my coffee (a total of about 3 weeks since I first ordered it). It's not courtesy! I paid for 2 jars of coffee! It's not MY fault Walgreens couldn't deliver it in one piece! Why do their customer service representatives think it's ok not to give customers any compensation when they are not able to deliver their products as promised? Why shouldn't I, as a customer, be compensated for having to wait for another delivery, just because they don't know how to pack fragile items properly?

Thumbnail of user cg527
California
1 review
0 helpful votes
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January 13th, 2021

I called at 11:10 pm on 1/13/2021 trying to speak to someone at the pharmacy and I was on hold for 15 min the first time and then someone at the pharmacy didn't even answer me; they just hung up on me. I called again right away and was on hold for 10 min and then someone hung up on me again. I called again and was on hold and got hung up on again. This went on for 45 min. The person at the Walgreens pharmacy at the cathedral city Walgreens off of Dinah shore and date Palm were very inconsiderate because they kept hanging up on me. Very rude! Not happy with this store. Will have to go elsewhere from now on. Very disappointing. Someone needs to speak to the technician that was working this day and time and inform him/her that he/she can't waste people's time like that and hang up on them. They should answer the phone and atleast ask the person on the line to wait on hold. They should not keep hanging up on people.

Tip for consumers:
Don’t go to Walgreens in cathedral city off of Dinah shore and date palm. They kept hanging up on me!! Very rude!!

Products used:
I called at 11:10 pm on 1/13/2021 trying to speak to someone at the pharmacy and I was on hold for 15 min the first time and then someone at the pharmacy didn’t even answer me; they just hung up on me. I called again right away and was on hold for 10 min and then someone hung up on me again. I called again and was on hold and got hung up on again. This went on for 45 min. The person at the Walgreens pharmacy at the cathedral city Walgreens off of Dinah shore and date Palm were very inconsiderate because they kept hanging up on me. Very rude! Not happy with this store. Will have to go elsewhere from now on. Very disappointing. Someone needs to speak to the technician that was working this day and time and inform him/her that he/she can’t waste people’s time like that and hang up on them. They should answer the phone and atleast ask the person on the line to wait on hold. They should not keep hanging up on people.

Service
Value
Shipping
Quality
Thumbnail of user jamesh400
Iowa
1 review
0 helpful votes
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January 28th, 2017

I ordered lenses for three of the four people in the house. One set of lenses was supposedly backordered. When I contacted c. S. I asked if they could ship the rest of the order. They said it would ship in the next few days and would also credit the expedited shipping fee. When the order did not ship in the next few days, I again contacted c. S and they said they would have the lenses the next day, would ship them overnight for free and I would have them. They did ship them late the next day but shipped them Fed ex 3 day which actually took 5 because of a weekend. In short, it took 16 days from order to receiving. I ordered another set of lenses one day after the first order and with standard shipping it only took 5 days total. At every contact with c. S. they assured me that the lenses were available and shipping the next day. I was lied to repeatedly and if I would have known it would have taken over 2 weeks, I would have cancelled my order and taken my business elsewhere.

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Value
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Quality
Thumbnail of user harriettg10
Michigan
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

This Walgreens in lk orion mi is so wonderful they are helpful and kind I needed cranberry juice and he got it for me cause I have covid and couldn't go in and shop. I got my covid meds too great place for all your needs. Thank u walgreens!

Thumbnail of user zachg123
California
2 reviews
8 helpful votes
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October 26th, 2022

Took nearly two months to get my script. They were the only ones covered by my insurance, or I would have gone elsewhere. Took them two weeks just to get my name and birthdate correct! I would call at least twice a week to check on the status. They would say they are waiting to hear back from my doctor but never actually would reach out to my doctor. My doctor had to call THEM every time. They would lie and say they left messages at doc office, but that wasn't true. And even if it was true, why wouldn't they keep trying? Or reach back out to me?

Service
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Quality
Thumbnail of user mikeh18
Indiana
9 reviews
49 helpful votes
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July 10th, 2011

Just on a whim I typed the name of a favorite health product into my browser.

I used to get them at Target (who quit carrying them a few years ago) and to my delight, they were available at drugstore.com.

The Dentek Superpiks were my favorite because they were sturdy, worked well, and were not too sharply pointed like most of the other products out there.

I ordered a bunch of them. My order was promptly shipped, and I am delighted with them. I intend to continue to buy from drugstore.com and will probably move most if not all of my drugstore purchases to the site.

Thumbnail of user donnas50
Georgia
1 review
4 helpful votes
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November 26th, 2014

I have spent two weeks trying to get them to honor a price match... finally gave up. Tried to email the webpage - their mailbox wouldn't accept. Then I faxed (per their instructions) and they say that isn't a valid way to get a price match. I have brought up the contact price numerous times on the competitors website, but somehow they can't! Got one replay saying that they couldn't respond because I'd sent the message from a different email! Guess they really don't want to do price matches. Never again will I order from them!

Thumbnail of user ronm52
Illinois
53 reviews
57 helpful votes
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September 21st, 2015

This review is for the 7401 N Clark Street Location.

Most all of the Pharmacy staff know me by nae. They go out of the way to ensure I have a sufficient amount of medications. They are quick to notify me if this is a comparable drug in the store and save me money. One of the Pharmacists took quite a bit of her time to review drug interactions with one of my medications while I was approaching the right medications and dosages.

So thak you Phamacy staff. I hope you see this!

Thumbnail of user terrences102
Illinois
2 reviews
1 helpful vote
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April 4th, 2023

The Walgreens in Jamestown Tennessee filled my prescription with the wrong medication which could have almost killed me, and the pharmacist won't admit it, and refuses to let me look at the camera footage of who filled my prescription!. In my opinion I would stay away from this Walgreens!.

Products used:
Medication

Service
Value
Shipping
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Thumbnail of user angels73
Georgia
1 review
0 helpful votes
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August 14th, 2017

My daughter was trying to take advantage of this weeks photo coupon because she printed some pictures to take back to college with her. She ordered almost 100 photos online and it wouldn't take the coupon code, so I called the store and they said it wasn't a problem, bring in the flyer and they would take the discount at the register when she picked them up. She just went to get her photos and they told her too bad she should have done it before she completed her order. She told them about the trouble she had and that we called and they wouldn't help her any further. I told her to ask for a manager and they told her no that they were closing. (Not for another hour!) So disgusted right now!

Thumbnail of user rossm66
Florida
1 review
6 helpful votes
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June 27th, 2015

They are either making knock offs or storing them improperly. I never had problems with my contacts before. I always ordered from 1800 contacts and gave visiondirect a try bc it wss cheaper. Well there is a reason they are cheaper. Since ive gotten these contacts i have frequent eye irritation and infections. They seem to get dey very quick. Also as another reviewer said, the lense case was wrinkled which usually means it was stored in heat. I will be filing a complaint with the FDA. This company is a scam and has jeaporidized my eye health. Be aware

Thumbnail of user ranid1
Michigan
6 reviews
19 helpful votes
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August 3rd, 2015

I have been using Vision Direct for 5+ years now, and I have been continually satisfied. Just this week I ordered one year's supply of contacts and contact solution for only $125 (picture attached), and I received the products within 4 days.

(+) They have the top-brand products (Alcon, CIBA Vision, Acuvue, Bausch & Lomb, etc.). They aren't rip-off versions or anything fake.
(+) They verify the prescription for you, by contacting your eye doctor
(+) Great products, fast shipping

(-) Website design is not amazing
(-) Their website stores old information, so this may cause issues when trying to apply coupon codes (but you can get it fixed right away if you call customer service)

Tip for consumers:
There is almost always a code to get 15% off your ENTIRE order, sometimes 20%, just search for it. One time the code wasn't being accepted on the website, saying it conflicted with another promotional offer, so I called VisionDirect and they took care of the entire order for me in <10 minutes, with the discount.

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Thumbnail of user nfj1960
Pennsylvania
1 review
0 helpful votes
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June 26th, 2023

I went to Walgreens on 1111 north 9th Stroudsburg Pennsylvania. I was assisted by Mariey Rosario and Krystal.
They did a fabulous job helping me, they were friendly and knowledgeable.
Outstanding employees who deserve 5 stars!
I am looking forward to go back to that store.
Nicole Jackson

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Value
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Quality
Thumbnail of user joa1621
Maryland
3 reviews
9 helpful votes
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October 6th, 2015

This place is the worse experience I have ever had with an online business -- simply the worst! They told me that it would take a week and a half to get to me because they had to order the contacts from somewhere else. So when the arrival date came and no contacts I called them -- first of all, the customer service stinks -- it took me forever to get through to someone. Then they inform me that my order was lost and it will take another week an a half to get them to me because, of course, they have to order the contacts from another sources. IT'S NOT WORTH IT! I need my contacts... DON'T DO IT! I will NEVER, NEVER, order from them again. Big mistake. BIG!

Thumbnail of user nkv1
California
1 review
6 helpful votes
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February 3rd, 2014

I have been very pleased with my experience ordering from visiondirect.com. I mistakenly sent my last contact shipment to my previous address. I was unable to contact the current tenant. Finally, I called visiondirect.com to see if they could help. They offered to send a replacement set free of charge (although the mistake was my own). I was thoroughly surprised and very pleased that they offered this solution with no haggling, negotiations, or pleading. EXCELLENT PROACTIVE CUSTOMER SERVICE! They have won a loyal customer.

Thumbnail of user georgen704
Florida
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

VETS BEWARE! Walgreens pharmacy "WILL NOT" offer "ANY DISCOUNTS FOR VETS", even if you pay cash and no insurance or if you want to use GoodRX or other coupons. They state that the VA should pay them full price. I paid $150 for 3 prescriptions that I could have paid $34 with GoodRX. Contacted both store and corporate and was told this is the pharmacy policy. WHAT A SCAM!

Tip for consumers:
VETS BEWARE!! Walgreens pharmacy "WILL NOT" offer "ANY DISCOUNTS FOR VETS", even if you pay cash and no insurance or if you want to use GoodRX or other coupons. They state that the VA should pay them full price. I paid $150 for 3 prescriptions that I could have paid $34 with GoodRX. Contacted both store and corporate and was told this is the pharmacy policy. WHAT A SCAM!!!

Products used:
Prescriptions

Service
Value
Quality

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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