• Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 575th among Vitamins & Supplements sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user stephanp48
Georgia
1 review
0 helpful votes
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July 25th, 2022

I am a recent kidney transplant recipient and because of my BCBS Insurance I am dictated to get the majority of my anti-rejection meds through Walgreens. I have had so many issues with the Pharmacy located on Chapel Hill Road in Douglasville, GA with getting medications in a timely manner. I placed an order on July 15,2022 and since the Pharmacy had not notified me that my order was ready, I stopped by on July 18th at 9:30 a.m. to check on the script and I was told by one of their pharmacy technicians that my medicine was short filled because they didn't have enough pills in stock and the remainder of the order would be in the next day. I actually gave them two extra days but when I didn't hear from them again, I called the pharmacy on July 22nd and was put on eternal hold and was then told that they still didn't have enough pills in stock and they would be in on today, July 25th. Still as of 10:00 p.m. tonight there has been no communication from the store. I filed a complaint with the Walgreens Corporate Complaint Hotline on Friday night and still I haven't heard anything from the Pharmacy Manager, Store Manager nor the District Manager. These non actions really show me what I have known for a long time that they don't care about customer service nor the health of their customers. Once again I remind you that I am a recent kidney transplant!

Thumbnail of user sonayb
Delaware
3 reviews
1 helpful vote
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December 22nd, 2016

I love Drugstore merchandise and prices! The employees there are dedicated and hardworking team working overtime to beat the Holiday deadlines!

Thumbnail of user gherardof4
1 review
1 helpful vote
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April 20th, 2019

I have had no problems. They always answer all my questions.
I have ordered twice with them and everything was fine.

Thumbnail of user lindar754
Georgia
4 reviews
31 helpful votes
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July 12th, 2022

Walgreens allows cashiers to refuse to sell condoms to avoid pregnancy and contracting STDs, based on their so-called religious beliefs. Shameful.

Tip for consumers:
If you believe Christian zealots should not be forcing their views on others then do not shop at Walgreens. They support Christian nationalism.

Products used:
None. I took my business elsewhere and will never shop in a Walgreens ever. I'll make sure all my friends are aware of their fascist policies.

Service
Thumbnail of user patriciac3713
Texas
1 review
0 helpful votes
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October 6th, 2023

I placed an order y'all are out of product, so why do I have to wait 5 to 7 business days because I canceled my order that doesn't make sense at all.

Tip for consumers:
The worse worse worse customer service I got today

Products used:
Didn’t even get I canceled orders because y’all are always out of product

Service
Value
Returns
Thumbnail of user thomasw69
GB
2 reviews
10 helpful votes
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August 28th, 2015

In my area no one is better than this drug store. We can buy almost every drug that exist in this world here at Drugstore.com

Thumbnail of user donnah126
Michigan
10 reviews
18 helpful votes
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February 12th, 2017

Never had a problem with Drugstore.com. Items are shipped and received intact, safely packed and arrive in a timely manner.

Thumbnail of user shirlh
Ireland
13 reviews
32 helpful votes
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March 6th, 2015

IT is convenient but there is no cost savings. Shipping is only good if your are buying a large quantity

Thumbnail of user lm70
Wisconsin
17 reviews
27 helpful votes
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February 2nd, 2016

I love these folks, I have ordered from them many times and have had no problems, good products as well.

Thumbnail of user amyn28
Texas
2 reviews
2 helpful votes
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December 21st, 2015

Wow, what a pharmacy to stay away from. There are continual screw ups and there is one lady there "Connie", if you have the opportunity to stay away from her, you need to. I have been treated in such a condescending manner from this lady every time I go in and it is the petty I am going to be so nice with the fake smile and ignore you as long as I can type person. I stood in line for over 20 minutes to pick up my prescription to be told it was messed up and they had to redo it, I asked for the flu shot too, she told me that they were to busy for that right now and it would take some time to get to that. I don't understand what I stood in line for, I guess it was to be told she was to busy to assist me. She then continued to help everyone else and ignored me, after another 7 people went through I went up to the counter and asked about the prescription and she said they are working on it, the pharmacist said it was done and she looked at me and said she had other people she was helping. I looked at her and said I have been sitting there waiting for this, I believe I was here before the people you are helping. I had to go to another counter and not even ask but tell them to go get it so I can get out of there. I then called the store manager who did not even call me, she had another lady call me, she left a message and I called her back and left a message for her, and of course never got another call. I called corporate and low and behold I think they have the same policy, don't call back, it will go away. I would not recommend this pharmacy to anyone, our medicine's are always mixed up. You go and we say our last name, they only pull for one of us. We end up having to go back to pick up the others because 2+2 does not equal 4 with these guys. If you want to be treated like a customer do not use this pharmacy.

Thumbnail of user paulaj14
Texas
26 reviews
20 helpful votes
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January 29th, 2015

Good things that I don't always know to look for. Also, it gives me a good way to shop with my FSA. Love it

Thumbnail of user brendanb47
1 review
0 helpful votes
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April 17th, 2019

I had a number of questions about their product and they answered them very, thoroughly. Very professional and courteous.

Thumbnail of user erfanas
Bangladesh
7 reviews
14 helpful votes
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February 20th, 2015

Excellent service.
Once they sent me a wrong item, just after informing them they returned me my money back

Thumbnail of user rickr31
Virginia
6 reviews
21 helpful votes
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February 21st, 2015

A good site with good service. Prices are not always the best. But they are very reliable.

Rick Rahim

Thumbnail of user kingjoseph448
Mississippi
6 reviews
2 helpful votes
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October 9th, 2023

Rude staff. Long lines and higher prices than other pharmacies. Staff are overworked and stressed and in a hurry

Thumbnail of user iorianam
Samoa
1 review
3 helpful votes
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December 16th, 2015

I know that hormones are much needed because they are very important and besides these are the medicines that recommended by a doctor

Thumbnail of user shellyg8
New York
1 review
7 helpful votes
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March 12th, 2014

There shipping is a scam and they don't even have the lenses they are selling to you. It takes forever, if you will ever get them at all.
Vision Direct advertised lenses with a discount price. I bought these lenses and PURCHASED 3 DAY SHIPPING. They did not disclose that it takes several days to process BEFORE SHIPPING. They DID not disclose that their 3 days shipping was not a GUARANTEED SHIPPING THRU a reputable service (i. E. UPS or Fedex) which guarantees. I ordered the lenses expecting them in 3-4 days. Twelve days later no lenses. They said they were going out that day. I PAID for 3 DAY SHIPPING. But they sent them out thru the US Postal Service. Their shipping is a SCAM. There is no guaranteed 3 day service via the postal service. I live in a rural area and do not have a mailbox That's why I paid for expedited shipping. THEY ARE MISLEADING AND ADVERTISING FALSE CLAIMS. THERE IS NO GUARANTEED 3 DAY SHIPPING. AND THEY HAVE TO ORDER THE LENSES THEMSELVES BEFORE THEY CAN EVEN SHIP THEM OUT. IF THEY DO NOT CARRY THE LENSES THEY NEED TO STATE THEY DON'T CARRY THEM AND THEY HAVE TO BE ORDERED WHICH TAKES MORE TIME.

Thumbnail of user jilindal
Australia
1 review
2 helpful votes
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July 5th, 2016

After excitedly finding my fav glasses frames online, and checking it was an Australian based company [Melbourne?], I ordered and paid by CC. Next day, I received conformation of order email, with further request for 'emailing a picture of my passport' or DL or ID card. WTF? Alarm bells rang for me straight away. I checked - they already had my money, the transaction had gone through. I rang their office - answered by a foreign accent, I asked where he was based - Singapore. I asked where was Vision Direct head office - Italy? I told them I was not going to send any further ID as requested in email. He said this was standard practice... but backed down when I said I would take it to ACCC. Over the next 6 weeks, I contacted them 3 times chasing up my glasses frames. They DID finally arrive... they do seem to be genunie Tommy Hillfiger, so that's OK. HOWEVER, my CC has now been compromised with 2 unidentified OS transactions - I June and 4 July. I've had my CC [from another bank] compromised 12 months ago, and now make a point of not ordering anything from OS. THIS WAS THE ONLY OS transaction I have done in the last 12 months... and I thought I was dealing with an Australian based company. BEWARE. DO NOT TRUST this company. DO NOT under any circumstances give them further ID [I didn't, but my card was still compromised - now cancelled to avoid further transactions]. Matter is with ACCC.

Thumbnail of user christyf99
Mississippi
1 review
0 helpful votes
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February 16th, 2022

Wait time is awful in pharmacy. Workers are rude. Parking is awful. I will never come back to this place again! Get Trump back in office!

Thumbnail of user jeanc41
Missouri
16 reviews
11 helpful votes
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November 7th, 2015

I ordered one time from them. Everything I ordered was shipped together promptly. Reasonable cost and good service.

Thumbnail of user leom48
GB
3 reviews
17 helpful votes
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November 5th, 2015

I order a cream for my face. That worked good on face and they also provided me some good tips for acne.

Thumbnail of user williamd85
Switzerland
4 reviews
48 helpful votes
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January 17th, 2016

I used them 1 time for 3 RX's that were given to me by a dermatoligist.
The price for them was less then other places I looked.

Thumbnail of user clarar37
Clara R.
Oregon
514 reviews
611 helpful votes
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September 26th, 2018

We have only one in town and they always have the best sales. Great drugstore makeup prices and i like their deli..at least we have one at ours

Thumbnail of user juneg81
India
8 reviews
0 helpful votes
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March 19th, 2021

Its a really good option to get a your pharmacy for one place and get delivery at your doorstep. Sometimes i get a good amount of discount too.

Thumbnail of user brendad16
Texas
4 reviews
1 helpful vote
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April 6th, 2015

They still had my makeup that had been discontinued, and I got to stock up on it!

They do exactly what they say they will do. I love that!

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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