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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 6th among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user suzannel17
Louisiana
7 reviews
14 helpful votes
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August 30th, 2016

I don't pay shipping, I don't pay taxes like at a local store, prices are excellent, no downside. Have used this site ten times a year for past three years or so, and never a problem. When I haven't liked a product, I have contacted the maker of the product, and they send coupons to cover the cost of the product to be applied to your next purchase. Easy.

Thumbnail of user jeremyr24
Florida
11 reviews
23 helpful votes
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April 13th, 2016

Walgreen's is one of my go to pharmacies. Good enough selection and prices for a quick in and out trip. Much better than a convenience store, but not as big and slow as going to a Walmart. Pharmacy is always on top of things as well.

Thumbnail of user jolened25
Wisconsin
1 review
0 helpful votes
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January 31st, 2021

Store on Mormon Coulee Rd lacrosse wi *******.
A must share for all who shop at Walgreens! Yesterday I went there, I had several pampers coupons and pampers wipes coupons that I clipped digitally from they're website to my Walgreens account. I go to check out and the manager at the store on Mormon Coulee Rd told me because they didn't show up on his register, that he wouldn't honor them. He said that they're new policy is that they only honor the lowest coupon that shows up. Yet... I got the coupons from they're site, and none of them were expired. Why in the hell do they have manufacturer's coupons on they're site then? I will be calling corporate in the morning. Hope they enjoy all the business they are going to loose. People specifically shop there because of the coupons and rewards cash! The manager I had the displeasure of dealing with is named Cody.

Service
Value
Thumbnail of user kf195
Arizona
1 review
11 helpful votes
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December 7th, 2020

It print you earned points on your transaction and it not posting on your reward acct. Called customer service and no help! Get your system together. I will return my purchase and will never shop at Walgreens anymore including the pharmacy. I take my business somewhere else that will not confuse costumers with their BS rewards program!

Thumbnail of user shawnab57
Florida
1 review
1 helpful vote
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May 23rd, 2020

If you are a store manager at a Walgreens located in Orlando FL and your engaged to a William Moses be awear he has been cheating on you with his ex wife who's nickname happens to be Tammy he has been seeing her through out your whole relationship. They were together on May 14th, he had a delivery in her home town that day and they met I know this because she sheared this information with me and others because she still in love with him and from the looks of her text messages from past meetings between them he still loves her as well. He's a big liar and he has bad habits. Personally I feel you and my girl can do a whole lot better. I've known of him and his tiptoeing in and out of my friends life for many year's and you don't have to believe me ask his family if you have a close relationship with his mother talk to her she'll have a lot to say.

Thumbnail of user chrisl1312
Florida
2 reviews
0 helpful votes
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March 21st, 2023

I received a notification that my thyroid medicine was ready to pick up. I went through the drive through at 12:30 pm and they proceeded to look for it for 10 minutes. They still couldn't find it. They said they would keep looking and if they didn't find it they'd restock it. I received a call at 2 pm saying they refilled it. I went there at 5 pm and once again they couldn't find it. Ten minutes went by and they finally found it. This has to be one of the most incompetent Walgreen's stores I've ever been to! This isn't the first time they've messed up with my family either! I am DONE going to any Walgreens store for my prescriptions. Jamie, the pharmacist, really should get her pharmacy technicians into shape. I'm embarrassed for you! Store #3713...the WORST Walgreens I've ever been to!

Tip for consumers:
Avoid this store for prescriptions at all costs!

Products used:
Pharmacy

Service
Value
Quality
Thumbnail of user ashleym63
Pennsylvania
1 review
4 helpful votes
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July 7th, 2014

I ordered my contacts from vision direct prior to reading any reviews. Pretty stupid I know. After reading all the reviews, I became super nervous and was worried I made a huge mistake just to save some money. I got a year supply for less then a 6 months supply from my doctor with the new customer discount. To my surprise, they exceeded my expectations. My experience was flawless. I placed my order on 7/3/14 and it shipped on 7/4/14. Yes it shipped on a holiday. I recieved my contacts 3 days later on 7/7/14. My contacts arrived on time and with no damage. Although I am only wearing my first pair now for all of a 1/2 day, I have no complaints. I don't normally write reviews but I had to put my two cents in because the negative out weights the postitive on here.

Thumbnail of user gregb1382
Maryland
2 reviews
21 helpful votes
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January 22nd, 2024

Walgreens is more expensive than Walmart for my generic 3 month subscription, and it also limits your specific prescription to one store. However, this one store is very convenient to my house.

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Thumbnail of user lauram221
North Carolina
28 reviews
18 helpful votes
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September 10th, 2021

Walgreens in Angier NC is awful! I really don't have any other options. Twice now I have had medication missing and they are Controlled Substances. The Manager, Luke is rude, he informed me that he found my medication in the pharmacy I could go back and get it. I told him driving was hard for me, he said " I did my part, I found your medication." I went today to get it, spent 27 minutes in the drive thru, and treated like crap. I was asked to come inside when I said no, I had already waited 27 minutes the girl finally asked someone, then she tried to charge me again! I spent 2 days to get medication not to mention the pain of having to drive! If you have ANY other options STAY FAR AWAY from this store!

Tip for consumers:
Long wait times. Rude staff and check medication for missing amounts

Products used:
Medication

Service
Value
Quality
Thumbnail of user amandap1458
Wisconsin
1 review
0 helpful votes
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August 10th, 2022

I called in my script that is due tomorrow and she wouldn't put them in said I have to call tomorrow the day I need to pick them up. They only work 3 hours a day it takes 45 minutes to an hour to get in contact with anyone and she wants me to call the day they are due to fill them so they can say we are short staffed and behind and I end up getting my script late. I'm transferring to a different pharmacy. Walgreens in Rhinelander Wi is going to $#*!.

Tip for consumers:
Go to a different pharmacy altogether.

Service
Value
Quality
Thumbnail of user tracye1
Kansas
68 reviews
176 helpful votes
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August 11th, 2010

Love it! Lots of everyday products, health items, cosmetics, and odd things that are fabulously priced. Lots and lots of selection!

Our family has ordered cosmetics, eye drops that were no longer carried by our local stores, facial massagers, pillow chilling inserts, vitamins, lotions, and (believe it or not) mashmallow shooters! (Found those by accident but really cheap compared to other sites!)

FAST shipping, excellent, service, great selection, personal items come wrapped so no embarassing box-opening scenarios!

Thumbnail of user susang66
New York
2 reviews
7 helpful votes
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June 8th, 2015

Drugstore.com is definitely NOT secure and consumers should not "save" credit card information on this website - my account was compromised, the company discovered the problem and did nothing to fix my account after someone used my account to make purchases and change the information in my account (but for the billing information). When I could not access my account because it had been compromised, the company sent me an e-mail asking if I had forgotten my password - when I was finally able to reset the password that the thief set on my account, I found a list of that persons' charges. Once the fraud was discovered, the company simply cancelled my auto deliveries and chose to ignore the problem (and never informed me despite my attempts to find out why I could not access my account and why I wasn't receiving auto deliveries. Best to stay away from this business or at the very least, not to keep credit card information in an account on this site.

Thumbnail of user henryt42
Colorado
5 reviews
3 helpful votes
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April 10th, 2017

I shop around for a lot of products but for health products I seem to stick with Walgreen's. Site has good selection and good pricing. Shipping has never ever been a problem. I even had a return issue and it was handled well. Sticking with these guys.

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Thumbnail of user susano32
Florida
1 review
0 helpful votes
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February 3rd, 2016

I have never experienced superb customer service like I received from Jerome Etzel. He is a masterful photo expert with Walgreens at ******* Nine Eagles Dr. in Tampa, Florida. I couldn't retrieve precious 3 generation photos from my cellphone and Jerome saved the day. He installed a memory chip in my phone that was missing. Took his phone and researched how to get the phone to release the pictures to Walgreen's equipment. Jerome's persistence and expertise brought back pictures of my 98 yr. Old Mom with my sister and daughter and my deceased precious dog. These photos would have been lost forever without his thoughtfulness and diligence. I am most grateful to Jerome and Walgreens for hiring such an exceptional person.

Thumbnail of user carolines473
California
1 review
0 helpful votes
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September 18th, 2022

The Walgreens in Placerville California is the most unorganized pharmacy I have ever done business with! Every time I have tried to get a prescription or immunization there the staff is unorganized and most times unhelpful. There is never enough staff to help customers and they are unfamiliar with the stock in the store. I will definitely not be back!

Thumbnail of user nikolr
IR
1 review
0 helpful votes
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February 12th, 2015

Drugstore great store, wonderful support. You can also recover some of your money spent for the purchase Drugstore cash back 7% and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

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Thumbnail of user susanc1282
Massachusetts
1 review
1 helpful vote
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April 27th, 2020

This covid pandimic had show not only how they don't care about their customers but also their employees. Forget about pride, you can barely maintain self dignity working for this company. I personally think they have a law suit comming for them, again.

Thumbnail of user susanc253
California
4 reviews
7 helpful votes
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February 23rd, 2017

Rite Aid pharmacy does not fill your Rx till you show up to pick it up no matter how many days before you call it in. The estimate on their voicemail has no truth to it.
They do not answer the phone and the only way to reach them is call the main store and insist they send someone on foot (they don't answer in store calls either) to get them to call you.
They shorted me on pills on 2 different occasions and when I put it on next-door several others said they were shorted more than once too. They charged me $74.00 for 10 pills(the amount they shorted me). To tide me over till the insurance would pay again.
I had to go all the way to the vice president of pharmacy to get my money refunded.

Thumbnail of user fadia33
Illinois
2 reviews
13 helpful votes
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May 24th, 2021

I scheduled a booster Covid-19 dose for my elderly mother and took her to receive it. We were turned away as they demanded a photo ID of her, which she didn't cary on her at that time (she doesn't drive and is completely dependent on me for all her needs). When the appointment was scheduled, an ID was not among requested items to bring to the appointment (checked again and again). My younger son was vaccinated 1 week prior to that at another Walgreen location and no ID was asked of me or him. A friend was vaccinated at a Walgreens in another state and he wasn't asked for any ID, just the vaccination record, which we had and showed them!
Come on Walgreens! We are encouraging the nation to get vaccinated and you're turning away people for no apparent reason other than your employees attitude arbitrarily demanding an ID with no explanation as to why. This is yet another issue I had with Walgreens. I now truly hate going ther.

Tip for consumers:
Walgreens is a far cry from what it used to be years ago. Service has gone down steadily.

Products used:
I'm going to schedule vaccination at another place.

Service
Thumbnail of user faithp
Minnesota
5 reviews
11 helpful votes
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May 26th, 2015

They have a wide variety. I go there when I need a bunch of different things and I'm trying to avoid shipping charges on 3 different sites. You can also get stuff from Beauty.com which makes for even more variety. They are 2 sites, but you have 1 cart and it works fairly seamlessly. Once in a while I've needed to email them to make sure I don't get over charged on shipping, but they've always worked things out satisfactorily. They also have free shipping on orders over $35.00. I apreciate that they also have a lot of reviews and I really read them before I buy. I recommend them.

Thumbnail of user tinaa10
Canada
1 review
2 helpful votes
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July 4th, 2014

Like others was leery about ordering from Vision Direct because of reviews but had to say experience was great! My order (filled correctly) was delivered in 9 business days which is reasonable when coming from another country). In the past when I order tmy lenses from the optometrist and still take 5 plus business days to come in.\
The biggest difference was the price - a 12 month supply of lenses from Visin Direct was less than 1/2 the cost of a 6 month supply from optometrist.
And, when I e-mailed them with a question I had a response in less than 2 hours.
My expectations were reasonable and service good - will definitely use them again!

Thumbnail of user markn1202
Nebraska
1 review
0 helpful votes
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October 2nd, 2022

Due to poor service and common meds not being readily available we transfered all prescriptions to a pharmacy other than Walgreens. Upon refilling a prescription at the new pharmacy it was over $100 less expensive than it has been at Walgreens. Same med, same manufacturer, same dosage, same quanity, same insurance, same everything but at a much lower cost.

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Thumbnail of user athinas
Florida
1 review
1 helpful vote
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October 14th, 2015

The first pair I ordered came on time and was very good. I ordered a second pair and it's been three weeks that they have not delivered. They have been contacting the lab supposedly and I have been trying to cancel the order without much success. The misleading thing here is that when I visit my account, the message says " Shipment #1 - We're preparing your order for shipment'. Which is a lie. There should be a punishment for companies that lie to their customers. For update, a few minutes after I posted this review, I got a message from VisionDirect that my order is now ready. Let's see...

Thumbnail of user davidk226
Illinois
1 review
0 helpful votes
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June 8th, 2016

Have been trying to find a pharmacy that wouldn't scam me or send me bad meds. This is the place to buy if you do not have a prescription and probably pretty good if you do. You can trust the meds and the reliability of the shipping in the time frame that they mention

Thumbnail of user peterk870
West Virginia
6 reviews
4 helpful votes
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December 20th, 2021

Walgreens, in Pittsburgh, PA, had booked for me a Covid test, and I knew that the tests were carried out at a drive-through. As I suffer from epilepsy, I am not allowed to drive a car, so I went on my bike. The people on the window refused the test, and told me that the only way to get tested was to (as they said) 'rent an UBer'. Fine, but they say they will not pay for it, so disabled people like me are made to pay extra, which is a violation of the Americans with Disabilities Act.

Tip for consumers:
Don't use if you are disabled - they charge you extra!

Products used:
Covid test

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Value
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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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