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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 6th among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user arthurg338
North Carolina
2 reviews
7 helpful votes
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October 5th, 2022

So every week a pharmacy has a sale on Cola. Walgreens is THE ONLY ONE that has a limit on how may at sale price. Pepsi this week was 3 for 9.99. So I load A cart full walk past the clerk several times looking for other items. At the check out the same clerk says Pepsi is limit of 3 for the sale price ‼ So I put them all back in the pile along with 56 dollars worth of other items went to RITE AID got the same deal but was able to buy 9 with no worries. If it's on sale What difference dies it make how many I buy. BYE WALGREENS

Service
Value
Quality
Thumbnail of user michellef57
Washington
5 reviews
31 helpful votes
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November 22nd, 2015

I looked all over for a very particular product. I saw it on this site, called to be 100% sure they had it, was told yes, they did.
I ordered as many as I could afford, and waited... and waited... and waited.
17 days later, I get an email saying that my order could not be filled because THEY NEVER CARRIED THAT CERTAIN VERSION!
Needless to say I was pissed! Then I had to file a complaint with PayPal to get a refund!
17 days! I could have drove across the country to the product's company and got one!

Thumbnail of user angelah31
Virginia
2 reviews
2 helpful votes
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January 21st, 2015

The ONLY reason my rating is not 5-stars is simply because of the fact that it took me 3 weeks to receive my order! They were truly a great company! I was definitely skeptic, as this was my first purchase with them! & I didn't read any online reviews until AFTER I already had ordered. First off, I got an AMAZING deal! I ordered one years worth of my Bioinfinity contacts, as well as a large double-pack of Opti-free pure moist contact solution, & I only ended up paying $107.00 for it after finding an online promo code. Anywhere else, it would have costed me at LEAST $160.00 for the SAME EXACT order & products. I saved a whole $52 dollars! & to be honest, having to wait 3 weeks was WELL WORTH it! They were a great company, professional, & I got exactly what I ordered for a STEAL. Basically, if you can be a little patient, order from vision direct! If you CAN'T, order from somewhere else that ships quicker & pay a hell of a lot more. Will most definitely re-order from this company again!

Thumbnail of user racheln
2 reviews
12 helpful votes
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January 25th, 2008

Great site for buying beauty products I can't find anymore in the stores locally! - I found BufPufs via the internet, since I searched high and low and couldn't find them any longer in any stores in town. I ordered them and even got a free gift out of it. Also they have prescription products at a great discounted price. I was so impressed, I started transferring my prescriptions through them too! They have EVERYTHING, and most things are cheaper too!

Thumbnail of user jeffn10
District of Columbia
2 reviews
2 helpful votes
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November 18th, 2014

I had been ordering once a month the past year and found they were reliable until my last order. Unfortunately my order did not arrive yet the order status says complete. I called and found out that the shipping company and durgstore.com had a breakdown and if I had not called to investigate, I never would have received my order. Interestingly drugstore.com indicated that the shipping company never picked up the order and the shipping company (lasership) indicated to me that they never received the order from drugstore.com. They need to revise the methods of communication with the shipping company. drugstore.com appologized and offered to reship... woo hoo... I had to get excited and ask why i can't get it faster to get overnight shipping or it would have been another week before I received the order.

Thumbnail of user leonards307
Canada
1 review
0 helpful votes
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December 5th, 2022

Ordered Sweater in Large. Receive Medium. Ordered Jacket in Large. Received Small. E - Mailed Company. Six Times. No Reply. Great Way to TREAT Senor CITIZEN. Gave Items to Value Village. I Think They Put The Items In The Garbage. Very Poor Quality. What Goes Around Comes Around.

Thumbnail of user danh1229
Oklahoma
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

I signed up for prescription text reminders. These are normally very helpful. The text I received today said,
"Walgreens: Your flu shot is waiting for you. Plus, get an updated COVID-19 booster at the same time: wlgrn.com/SAschedappt/GE Text HELP for FAQ, STOP to opt out"

CLEARLY, this text was not a prescription reminder. But rather, a marketing message for a flu shot and a Covid booster. Definitely NOT a prescription. You violate trust when you send unwanted marketing messages under the guise of prescription reminders. How dare you! I'll take my business elsewhere.

Thumbnail of user carolynp20
Rhode Island
29 reviews
110 helpful votes
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January 8th, 2016

I went to their site because many of my friends recommended it. I was excited to find many of the products I use, and was having fun placing items in my cart. I reached $40.55, which exceeded the free shipping minimum, but, noticed one item was on backorder. I didn't think much of it until I scrolled down. I was stunned to see a shipping charge added for this item and felt I was being penalized. True $1.99 won't break my bank, but that's not the point. I exceeded the minimum order amt. For free shipping and it was not my fault that an item wasn't in stock. I didn't complete the order... just emptied the cart and left the site. Based on other reviews I read, I just may have saved myself a lot of grief and aggravation.
I've been shopping online for many years and have never been charged shipping on a backordered item that had qualified for free shipping initially. This is a first for me!
Not nice, Drugstore.

Service
Shipping
Thumbnail of user mindyl4
Canada
3 reviews
1 helpful vote
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May 8th, 2015

Nice place to shop for vitamins. Fast delivery times. I am glad they were around when I needed them.

I usually order fish oil from my local pharmacy, but drugstore.com has a better shipping price.

Thumbnail of user mariekersaintd
Florida
4 reviews
2 helpful votes
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May 27th, 2015

MAYBE IT WAS JUST THIS 1 TIME OR MAYBE PHARMACIES ARE ABUSING POOR, SICK PATIENTS BY GIVING THEM "discount" SUCKING $14.99 WHEN IF WALGREENS HAD RUN PRESCRIPTION THRU PATIENT'S INSURANCE PATIENT WOULD HAVE PAID LESS THAN $3

Thumbnail of user da16182
North Carolina
11 reviews
6 helpful votes
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June 21st, 2015

This is almost always the lowest price, but when they box up your order, there isn't padding, so everything gets beat up. It's ok if you are just ordering cotton balls.

Thumbnail of user mattk25
Texas
3 reviews
3 helpful votes
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December 5th, 2013

Decent prices and super-fast delivery. Cool cash-back program where a % of your purchase goes towards future purchases (free money is a very good thing). I get my protein bars from here every month.

Thumbnail of user michelep28
Texas
6 reviews
3 helpful votes
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December 1st, 2016

I used to shop here frequently, but the prices were higher than I could find elsewhere. What I really liked was no tax on my purchases & free shipping with a certain amount spent.

Thumbnail of user johnnyb122
California
8 reviews
33 helpful votes
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December 2nd, 2022

THIS IS A ZERO STAR REVIEW:

(Location Willow Creek Road, Prescott Arizona)

Two of the rudest human beings that I've ever come across in the 21 countries that I've stepped foot in and lived in over the years work in the store.

I actually tried to reach the CEO Roz Brewer but she never got back to me.

Twice in under 3 weeks I've walked into this building and have been treated like a piece of garbage. Even today a very calm Martha who was trying to help me ignored this nasty woman who I believe is called Catherine (or Christine) who was treating me with complete and utter disrespect.

Why companies employ individuals like this I will never know.

Complaints were filed to corporate and also to the district manager to which nothing has changed unfortunately.

Tip for consumers:
Avoid this location, two of the staff members are absolutely horrible.

Products used:
Photo

Service
Thumbnail of user nicolew51
Illinois
6 reviews
24 helpful votes
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November 17th, 2015

They'll send you an email listing everything you've ordered and ask if you'd like to order them again. This is handy for people like me who get particular soaps and shower gels!

Thumbnail of user lillyg3
Maryland
48 reviews
191 helpful votes
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September 13th, 2015

I love Drugstore.com. Always pleased and like the fact that I can find things there that other stores don't carry or have stopped carrying. Speedy shipping etc. Prices are good as well.

Thumbnail of user robind28
California
19 reviews
18 helpful votes
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July 27th, 2015

Love Drugstore.com. They have just about everything. Free shipping always with a $35 order. Get it fast and always the best prices! So much easier than going to the stores :)

Thumbnail of user glorias52
Florida
3 reviews
1 helpful vote
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April 28th, 2017

Fortunate to know this site for all health products. Price is not expensive and things which I dont find in local store is available here. Neatly packed and carefully delivered!

Thumbnail of user jodiw3
Michigan
1 review
0 helpful votes
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August 18th, 2015

I ordered 5 bottles of lotion, its cheaper than the new company called jet.com, Walmart, and many other sites. My favorite delivery company UPS, delivered to my door for free!

Thumbnail of user bobm263
Australia
2 reviews
0 helpful votes
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November 28th, 2017

Introduced by my friends and I went to this site, the goods esp. The cosmetics always have a special discount. Oh I love shopping in here. But it only allows paypal&visa card. Well. A bit hard

Thumbnail of user elizabethl33
Connecticut
2 reviews
22 helpful votes
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April 7th, 2015

I did business with Drugstore and was very satisfied, the only reason I switched to Walgreens who I am also very satisfied with is that Drugstore raised its free shipping where you have to buy $35 worth of merchandise and Walgreens is $25. Otherwise I was very satisfied with the merchandise and the service & deliveries.

Thumbnail of user sherrid5
Alabama
6 reviews
21 helpful votes
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May 27th, 2015

When a favorite shampoo or lipstick is discontinued, many times, this is where I find it. Always brand new products in original packaging and just as I ordered.

Thumbnail of user petern412
Illinois
5 reviews
24 helpful votes
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December 16th, 2021
Verified purchase

I recommend going elsewhere for COVID-19 Testing. In my case, I'll never know for sure whether I had COVID-19 because NONE of the PCR tests I took through Walgreens seem to have reached the lab when I was ill. All were lost. Even if this is a problem with the lab itself (AEGIS in Tennessee), it is Walgreens's responsibility to find a solution. Please do not end up in the same situation as I did: Avoid Walgreens and get your test at a clinic.

Products used:
I was able to receive Covid-19 testing at a free public clinic.

Service
Value
Thumbnail of user carlyb
Oregon
5 reviews
10 helpful votes
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April 8th, 2013

I've been ordering all kinds of stuff from drugstore.com for years and have never been disappointed. They do a good job... wish I could order everything from them!

Thumbnail of user jenniferh247
Arkansas
6 reviews
11 helpful votes
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February 7th, 2017

A few years ago I ended up in the ER with one of my 3 year olds. She ended up needing amoxicillin. So I drove through a Walgreens pharmacy maybe 15 minutes before closing time (on our way home) and the lady was SUPER rude. I had union insurance and she said she wouldn't take it. She also couldn't control the nastiness in her voice or her eye roll.

I had to speed across town and drag my poor sick child into a riteaid (which those people were awesome). They were closing, they didn't take union insurance either, however they said I could pay out of pocket. I asked how much. Do you know what they told me? EIGHT DOLLARS! That lady made me nearly miss another pharmacy for a THREE YEAR OLDS medication for EIGHT dollars! She had pneumonia! I paid more in gas and risked more for a ticket trying to get an EIGHT DOLLAR prescription.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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