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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 6th among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user johnl34
Ohio
1 review
2 helpful votes
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January 24th, 2014

They sent me an email for $140 worth of free products in a bag but everywhere that you click, this offer never existed. It was a sneaky way to just get you to the site so I blocked any further emails from them.

Thumbnail of user chelsiem2
Pennsylvania
2 reviews
14 helpful votes
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October 31st, 2013

This was by far the best experience I've had ordering contacts. Great price, Easy to Use website, Super fast delivery (arrived within 4 days), and Great Product. Not sure why all the negative feedback this site has been receiving. I guess only the peeved people write reviews? I'll be ordering from them again. :)

Thumbnail of user marciaj94
Iowa
1 review
5 helpful votes
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March 3rd, 2021

Just got terminated from the Morningside Walgreens in Sioux City Iowa, for apparently not having a so-called correct tone of voice when speaking over the radio. Should I state that this Walgreens does not have any African Americans at this location. The Manager and Assistant Manager are very unprofessional... they need to be trained before receiving such a position. I really felt discriminated against... Sad place for 2021. Get over it Racist people... CIA

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Thumbnail of user catherineb37
California
3 reviews
0 helpful votes
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December 14th, 2015

Walgreens is kinda lazy when it comes o details. You have to watch them like a hawk. They will mess up your prescription. The left hand does not know anything the right hand is doing. Other than that, they're great!

Thumbnail of user rickc837
New Mexico
3 reviews
0 helpful votes
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August 24th, 2023

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

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Thumbnail of user claudiam42
Michigan
2 reviews
0 helpful votes
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November 28th, 2016

U(you) need to stay away from this site. Misleading information, have had my funds on hold for ten days through PayPal. I cancelled immediately after placing the order and they have a pending on my account. Worst customer service.
Did you notice no rebuttals from management... they can't argue with their lack of integrity. Should have read this beforehand.

Thumbnail of user richardw38
Pennsylvania
5 reviews
11 helpful votes
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December 26th, 2012

I have ordered from Drugstore.com for years. My order history take a few pages. While I don't find their prescription service competitive (or fast enough!) my OTC orders ship sometimes within HOURS or being placed and I always have them in 2 days. Maybe I am lucky to be near a distribution center but few web sites move as fast. Their prices are better than I can pay locally on MOST items (not all) and now that they dropped the free shipping from $49 to $25 I can place a quick small order and out it goes. Perfect!

Thumbnail of user laurag63
Pennsylvania
3 reviews
3 helpful votes
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October 11th, 2015

Really bad shipping policies and terrible customer service. Recently ordered large order of items we needed. Order shipped from New Jersey. I live in PA. Short ship time to PA (2 days) ten Lasership holds package 20 miles from my house for 11 additional days! Drugstore.com doesn't care. First they don't even read my original message- send back form letter about 1 day delay with Columbus Day. When I wrote back - they continued to spout policies about no guarantees. How do they think they will compete with Amazon if they partner with substandard shipping and brush off customers.

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Thumbnail of user leel6
Texas
1 review
2 helpful votes
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March 18th, 2011

I had never heard of drugstore.com till I was shopping online for filters for my new humidifier about six months ago. Drugstore.com had the lowest prices... lower than I could find on Amazon, Ebay, or elsewhere. Just a few weeks ago I learned my wife had been buying skin cream from their website after a recommendation from a friend who did the same. Seems this company just might be one of the best kept secrets out there. I've also placed another order from them more recently (personal item) and must say I have been extremely satisfied each time. Quick shipping, great packaging, and super prices! Glad I found them.

Thumbnail of user helmuta4
Wisconsin
1 review
3 helpful votes
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April 4th, 2022
Verified purchase

I made an on-line appointment for a COVID booster shot for myself and my wife. When we showed up at the appointed time, we were told that they were out of vaccine. They claim that they had notified all scheduled customers by phone. There was no call from Walgreens on our answering machine.

Service
Thumbnail of user coryk82
California
2 reviews
11 helpful votes
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May 31st, 2022

Online chat service is beyond reprehensible. It would be better if you removed this feature then constantly misrepresent and contain egregious errors like you do. Chat records are below. This happens every time I attempt to contact Walgreens.

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Thumbnail of user oscarj
New York
83 reviews
913 helpful votes
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January 13th, 2011

Extremely reliable in terms of shipping and getting what you asked for at a much reduced priced as compared to buying from your doctor (at least that was my experience). I know this is one of the most reputable companies online so I trusted them and costco didn't have the brand I wanted.

Thumbnail of user jolieb
New Jersey
27 reviews
110 helpful votes
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December 13th, 2016

I get all of my medications through Walgreens. Their interface is very easy to use and they are very good about alerting me if there's an issue with one of my scripts.

The online part of the pharmacy runs well. The wait time at drop-off and pick-up in person... well, not so much. The one I go to on Rt 88 in Brick, NJ often has long lines both in the drive-through and inside and you sometimes are waiting 20 minutes just to pick up something that's ready or to drop off your paper script with them. They could use a bit more speed on the face-to-face end of things.

Thumbnail of user nails8
New York
1 review
1 helpful vote
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January 28th, 2016

I had an issue with my got lodged $25 refund. So, finally I received double amount in-store credit. Solomon's decision! Well done! Just made new order and already got shipment confirmation. The issue is resolved. 5 stars!

Thumbnail of user haroldk
Kentucky
7 reviews
15 helpful votes
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March 26th, 2011

Though expensive they are everywhere so you can always pick-up your prescription or refill! Their own brand items of OTC products are also good. I think they are underrated but from me thumbs up due to convenience.

Thumbnail of user kristena9
New York
1 review
1 helpful vote
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August 22nd, 2015

Same as the other reviewers. Went with this company over my doctor, 1-800 and Walmart because of the "overnight" shipping as I was running out of contacts and needed a quick fix for plans over the weekend. I called customer service after 3 days to find out that they only mean someone, somewhere will do something the next day. I am on day 6 and still no contacts. Checked the tracker they gave me and it is sitting on a truck somewhere (some company called Lasership). I am so beyond pissed. Guess I should learn my lesson and stay with reputable companies who have been around a while. Can't speak for the quality of the lenses as god knows when i'll get them...

Thumbnail of user bevs12
Tennessee
9 reviews
14 helpful votes
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October 20th, 2015

I didn't think I would ever grow to love Walgreens. But over the years they have changed! Evidently they experienced a growth spurt and started appearing on every corner in my city it seems. Then lots of 24 hour Walgreens started up. Not to mention, the holiday hours they make accessible to people. I can remember last year around Xmas when most stores were close except Walgreens and Sams club. Yes, Walgreens has moved to a whole new level, from what I can see. They also run great sales from time to time. Great place to pick up personal needs and other items.

Thumbnail of user patriciaw53
Virginia
2 reviews
2 helpful votes
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August 10th, 2015

My latest order was placed on 8/8/15 at 4:11 pm and received sometime on 8/10/15! I was at work so don't know the specific time delivered. It was an extensive order consisting of hair color, face toner, eyebrow pencils, lipstick and an assortment of other toiletries. Though there were probably 15 items, everything was accounted for, and plastic wrap had been placed over bottles containing hand lotion, foot lotion, the toner, and even the lipstick. The drugstore.com reliable service and speedy shipping are next to none. I am totally sold on purchasing online from this company and having the convenience of packages delivered to my door rather than going from store to store to get what I need. Thank you, drugstore.com.

Thumbnail of user jasminek2
Illinois
4 reviews
13 helpful votes
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August 5th, 2013

One of my favorite websites. I print photos, refill Rx meds, order otc drugs and make up stuff.
Online prescription meds refill service is super convenient.
For digital prints, make sure to look for coupon codes. You'll get a good discount!

- Jasmine

Thumbnail of user ml91
Maryland
3 reviews
3 helpful votes
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July 21st, 2015

Good prices on standard medicine cabinet drew me here, but they and sister site Beauty.com do stand by a color and satisfaction guarantee on cosmetics. I was surprised at the quick refund I received. Also, have a loyalty points for cash program.

Thumbnail of user ronm92
Utah
8 reviews
7 helpful votes
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May 27th, 2016

Used this site for years and I love them. Not a problem with anything. I've had product come damaged and I've documented the damage, called and they made it right without my documentation. Over the years I've seen their system encase creme products in extra "shrink"wrap so liquid products never cause problems. Hey, everything is comparable or better in price and shipping is free. I love it. I recommend it. Great place to shop oh and if you live in most states you don't even pay sales tax.

Thumbnail of user mikeh2065
Washington
2 reviews
2 helpful votes
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January 5th, 2022

I live 23 miles from the closest Walgreens. So I always call before I make the drive into town to pick up my elderly mothers scripts. And no matter how much I voice my displeasure, they are never ready when promised. It's not like I have to wait 5-10 minutes, I always have to come back the next day because they don't have her medication in stock…. Every time!
I'm done with these clowns. Walmart will now get her business.

Thumbnail of user danielk269
Texas
2 reviews
18 helpful votes
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August 1st, 2018

You may notice that Walgreens is always on the corner- in fact, a lot of major corners in every large to small metropolitan area- and often within eyeball distance to their main competitor- CVS.

Convenience is my only motivation to shop there, as I am often willing to forego discount prices elsewhere for the convenience of being able to drive only a few blocks to get what I need or want.

Walgreens drive-through pharmacy is also convenient, and better for me than having to walk-in just for a prescription, after having dental surgery and still bleeding or slobbering all over myself in public.

Thumbnail of user dawnc763
Michigan
1 review
3 helpful votes
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May 12th, 2022
Verified purchase

I understand pharmacies have a lot of important things to do however, it seems that customer service at the Niles, Mi Walgreen is no longer a priority. Even if you order in advance you will wait in the store 2 hours

Thumbnail of user drewv2
Illinois
1 review
1 helpful vote
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January 24th, 2015

Just placed an order for contacts on 1/22/15 and received them 48 hours later on 1/24/15 with standard shipping. Goods arrived as they were ordered. Sounds like other may have issues with service or speed of delivery, so if you needed your new contacts 'yesterday', you may want to use a more mainstream provider. However, my order was processed and delivered flawlessly, so want others to know it was a great deal for me.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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