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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 2nd among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user rebeccaw320
GB
1 review
0 helpful votes
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October 22nd, 2019

I've ordered a few things through Walgreens online before with minimal issues (people at the front couldn't figure out where the packages were), but this most recent time has made me decide never to purchase anything online through them again.

I recently purchased a scale for shipping purposes back on September 27th and the email said that it would take 3-7 business days to ship to the store. I waited and waited and never received a 'delivered status' email or phone call. I went in on Oct. 14th and the cashier clerk said that it was still being shipped. I checked my tracking status and it showed that it was delivered to the store but was being sent back? So I called the Walgreens help number and spoke with someone and they said that it must have been a glitch and that I should receive it the following Monday. Never heard anything.

I checked the tracking status the following Tuesday and it said that it was shipped to Georgia? (I live in Chandler, AZ). I called the Walgreens help number and they said that they couldn't give me a refund that I would have to dispute it with Paypal Credit (who I bought it through).

I called Paypal credit and they said it could take up to 60 days to get a refund.

LONG story short. Don't order online through Walgreens- they're not consistent and will not refund you if your packages are never delivered.

Service
Shipping
Returns
Thumbnail of user bradd436
Minnesota
1 review
0 helpful votes
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February 8th, 2023

I've been waiting over 7 hours for a generic antibiotic and would have been nice to start today. Their ARU says they're working on. So I tried to call several times and waiting 30 - 60 minutes each time before getting frustrated and hanging up. Can't reach a living soul so I have no idea why it's taking so long to fill an antibiotic. I called their competitor around the corner, Walmart, and got a living, breathing pharmacy person on the phone in 30 minutes. I asked if they could take over my prescription and they said they could but would need to call Walgreens...BUT WALGREENS DOESN'T ANWER THEIR PHONE. This has happened to me several times before, you would think I would have learned, but tonight was the last straw. Tomorrow I'm calling my Dr and having them reissue my prescrption to Walmart and will be cancelling all my auto-refill prescriptions from Walgreen to Walmart. To many alternative these days to put up with this nonsense. Walgreens, you're going to be the next Kmart and will wonder why shen you business shrinks (as it already had)...well, this is why. You don't take care of your customers, they leave. I'm gone...forever.

Thumbnail of user sonyab10
California
2 reviews
18 helpful votes
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March 31st, 2016

It won't allow me to give a business a 5* rating. Which is frustrating. If site jabber is legit, why is it forcing people to give false 1* ratings. I would like for this review to have been of Amazon. Which I love btw. I will be dropping Prime because they took out the 2 day delivery for Prime members. Well everyone actually. 2 day shipping does not mean 2 day delivery. I have to pay for 1 day shipping to get anything sooner than 5 days. Which means I will probably be buying a lot of stuff from other sites. Instead of buying every little thing from Amazon. Because it's faster. And I have found that I can get stuff like tablets a lot cheaper from Game Stop. Who knew. If I'd of known. Which if they hadn't removed my only Prime benefit I used, I never would have known. But I will always be an Amazon customer. They have awesome customer service. I have bought and returned 3 tablets in less than a month. Each time they gave me an advanced refund. Meaning they refunded my money before I even sent the items back. Which is awesome. That means I don't have to wait to buy my next item. They also pay return shipping and give you the option to choose to have UPS pick up the return from your home. And they set it up. No printing your label. And if you have to have a label because UPS pickup is not available, they will mail you a label if you do not have a printer. So returns are hassle free. Customer service is usually friendly. I have run into the typical shouldn't deal with the public types. But they aren't the norm. More often than not, their representatives are helpful and curtious.

Thumbnail of user joe.b
Nevada
5 reviews
8 helpful votes
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January 9th, 2022

STAY AWAY. If you ever went to this pharmacy you know what I'm saying. THIS PHARMACY AND ITS WORKERS SUCK. You want to be treated like crap, go to this pharmacy and you will get the demeaning chubby girl to talk down on you. You will wait every time you go to this store for at least 45 minutes and then get treated like like crap and demeanedThey are all rude and degrading, don't know anything about giving meds and think they can just treat you with disrespect and waste your time and laugh about it. 2 minutes down Ann road and CENTENIAL will treat you right and no lines to wait in and no disrespectful people waiting on you. They should fire every person in this department and all the custo ers will be very happy. Walgreens on Rainbow and Ann. STAY AWAY.

Tip for consumers:
STAY AWAY OR SUFFER

Products used:
Could you buy the product due to the crazy lady that works there.

Service
Value
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Thumbnail of user tamarar238
New York
11 reviews
1 helpful vote
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December 13th, 2022

My experience overall is good… Variety of products, great deals, lots of coupons, rewards; friendly user apo, but doesn't accept US Territory Credit Cards.

Tip for consumers:
You can’t buy online with a Credit Card from a US Territory!

Products used:
Everything I buy and I love it…

Service
Value
Quality
Thumbnail of user jennieh5
California
19 reviews
30 helpful votes
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September 27th, 2016

This is a great place to shop when the items you need are out of stock at your local drugstore. You can also use paper coupons. Just mail them in.

Thumbnail of user sherryd
New York
19 reviews
90 helpful votes
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June 2nd, 2010

Much savings to be had shopping here instead of going to a local drug store. They also have free gifts when you order!

Thumbnail of user leight44
South Carolina
6 reviews
4 helpful votes
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August 20th, 2020

Really great reward programs. Nice selection of merchandise. Clean stores. App is user friendly & allows you to check stock at local stores.

Thumbnail of user onikat
VI
19 reviews
17 helpful votes
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March 10th, 2015

An item in my order spilled, but overall ok. Sometimes packages take a long time to arrive; other times they arrive super fast.

Value
Shipping
Quality
Thumbnail of user maryb349
Florida
12 reviews
2 helpful votes
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October 11th, 2016

When I'm under a time constraint these stores are fast. Just call in a prescription and use the drive through for pickup.

Thumbnail of user helenab23
Pakistan
3 reviews
0 helpful votes
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September 9th, 2021

I have received only the bench. Would very much like to get my tub and the other things. Could you give me a guess at when I might expect them?

Thumbnail of user vincentm32
Wyoming
5 reviews
22 helpful votes
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April 3rd, 2015

There probably the best I have used. And customer service always super, try this site once and you'll be back also.

Thumbnail of user rayl426
Colorado
1 review
0 helpful votes
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December 18th, 2022

Showed up this morning for my vaccine appointment and was turned away with no phone call or heads up, absolutely unacceptable

Tip for consumers:
Horrible company

Products used:
Nothing because they suck

Service
Quality
Thumbnail of user paulm712
District of Columbia
3 reviews
2 helpful votes
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May 11th, 2018

I bought here several times, good service and friendly prices, they know how to deal. I always recommend this online store

Thumbnail of user dawnw22
Minnesota
12 reviews
25 helpful votes
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April 24th, 2015

I use it all the time, we are a walgreens family and not just for medications. It is always well stocked.

Thumbnail of user kt20
California
1 review
7 helpful votes
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February 7th, 2013

Sent out the wrong order twice in a row! Horrible customer service. Will never order from this company again! Stay away!

Thumbnail of user rosemarier5
Pennsylvania
5 reviews
0 helpful votes
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December 15th, 2016

I use this site to stock up on health & beauty products! Their pricing & selection are fabulous! Definitely recommend!

Thumbnail of user deanf191
Minnesota
1 review
0 helpful votes
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October 24th, 2022

Trying to schdule a simple flu shot, kept asking for account to be set up over and over when I have already have one set up, I think I will just rely on my main clinic

Service
Value
Shipping
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Thumbnail of user carlw26
Texas
1 review
9 helpful votes
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July 9th, 2014

I ordered replacement rigid gas permeable lens on line from VisionDirect on 6/19/14 and faxed them the prescription from my optometrist the same day. Received back an email confirmation that my order was complete. Over the next several weeks, I experienced multiple problems with VisionDirect. It took a full week, until 6/26 before VD told me there would be an additional charge to make my lens. I paid the extra charge immediately. A week later I called customer service and was told there had been some miscommunication with their lab so my lens still had not been made. It is now 3 weeks since I placed the order and I was just emailed that the lens is only now being shipped to me. Luckily, after the first snafu, I decided to order a duplicate lens from a competitor, www.RGPlens.com. I received the lens from RGP a week later--no problem, plus they charged less than VisionDirect for the same lens. If you need a rigid gas permeable lens, avoid VisionDirect and go with a more professional operation, like RGP--that's my lesson.

Thumbnail of user nancym141
Connecticut
2 reviews
18 helpful votes
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June 26th, 2017

Purchased items for parents. Quick delivery and easy to use.
Products arrived as ordered and described in the site.

Thumbnail of user tedl15
California
5 reviews
0 helpful votes
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July 15th, 2015

drugstore.com helped me in really bad situation
Thus customer support is not so good, but everything else is fine

Service
Value
Shipping
Returns
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Thumbnail of user lawerncek
Arkansas
2 reviews
7 helpful votes
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April 2nd, 2015

Sent wrong lenses then would not accept back because box was opened? They are not interested in keeping customer

Thumbnail of user davidt200
District of Columbia
7 reviews
2 helpful votes
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January 18th, 2021

I had some problems with my health. And sometimes i ordered the needed drugs here by very nice prices. So i advice this service to anyone

Thumbnail of user sherin13
California
4 reviews
3 helpful votes
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November 6th, 2015

I was turned on to drugstore.com because they are the only ones who sell the lip balm I like which is natural ice. Best stuff ever!

Thumbnail of user nuyibanm
California
3 reviews
0 helpful votes
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January 29th, 2017

Never got greed at walgreen store or welcome as soon as i walked in store or asked for help if i need anything i have to be like a chicken with no head and see if i csn find it in the ile no ummmmmmmm gotcha ummm naaa i cant find it, who. Can help me ummm restroom humm meed the key lolx. Other then that they are awasome

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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