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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 6th among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user juliel16
New Jersey
8 reviews
21 helpful votes
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May 10th, 2013

I have found it very convenient using this site. I have been happy with the prices and the products I received.

Thumbnail of user terryt699
Illinois
2 reviews
0 helpful votes
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December 26th, 2022

Walgreens website is usually broken or bent pretty bad. Go to the store. Store is fine. Stay away away from the website

Thumbnail of user shamoosh
AE
4 reviews
4 helpful votes
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October 18th, 2017

You will die...
You will go jail because if you drink drugs you will lose your mind and end up by bringing problems and problem and go jail

Thumbnail of user chrisv50
Texas
18 reviews
23 helpful votes
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March 9th, 2017

Very good, products came very quickly. Skincare products, very nice, and affordable. Shipping was very good, packaged very well, reputable company.

Thumbnail of user maryh178
Liechtenstein
1 review
6 helpful votes
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January 20th, 2016

I like this shop. They have a hugh selection of products - for appropriate prices. Got the staff very fast.

Thumbnail of user douglasm984
Georgia
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

2595 Peachtree Parkway
Cumming, GA *******

Worst head pharmacist without customer service. Zero ability. Please provide her how to help the cusp.

Products used:
Pharmacist and refill delays

Service
Value
Shipping
Returns
Quality
Thumbnail of user klamz
California
1 review
1 helpful vote
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October 23rd, 2019

Rude and obnoxious crew. I would rather pay twenty dollars more in a different store than be subjected to an open hostility from these ugly people.

Thumbnail of user elaineg18
Rhode Island
9 reviews
8 helpful votes
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May 21st, 2015

This is only 1 of 2 stores that I like to buy supplements or vitamins on line. Fast shipping, excellent packaging.

Thumbnail of user ceceliae1
California
2 reviews
0 helpful votes
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May 26th, 2018

Great products... Quality customer care... Excellent return policy! Open twenty four hours three hundred sixty five days/

Thumbnail of user jenniferc96
Alabama
3 reviews
30 helpful votes
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April 29th, 2015

I love this store... you can literally buy everything. Prices are very reasonable. I've never had an issue when buying from them.

Thumbnail of user erinv4
Massachusetts
1 review
0 helpful votes
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September 9th, 2014

Horrible experience. Product arrived damaged and useless. Customer service basically non-responsive. Will never use again.

Tip for consumers:
Do not use. You are better off getting the item anywhere else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miyaj
Germany
3 reviews
4 helpful votes
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November 4th, 2013

Great site, good beauty products and quick delivery. Much more convenient to order on drugstore.com than find a local store.

Thumbnail of user nathana63
RU
1 review
0 helpful votes
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April 20th, 2019

They provide top quality products at reasonable prices. Easy transaction. Delivery in time that I expected.

Thumbnail of user joachimk10
1 review
0 helpful votes
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April 18th, 2019

Service is good. Product arrived in timely fashion and appeared as what I ordered. Thank you! Trustworthy with excellent products.

Thumbnail of user tjn11
Texas
1 review
1 helpful vote
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June 4th, 2019

Worst place ever. Lady mad is wait 3 hours. While my kid had a broken arm. Crying the whole time. She didn't care.

Thumbnail of user paulm1108
1 review
0 helpful votes
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April 4th, 2019

I have always received excellent service from Drugstore and frequently recommend it to friends. Good price, fast shipping

Thumbnail of user roseannz
California
104 reviews
541 helpful votes
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January 25th, 2015

I have only purchased items from Drugstore.com 2-3 times, but they came brand new and within the delivery time promised.

Thumbnail of user danr492
California
1 review
0 helpful votes
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September 14th, 2019

North Portland Oregon Walgreens store. 1 Cashier, Long Lines, and no products on shelves! Never! Don't Bother

Thumbnail of user carmenv16
California
12 reviews
12 helpful votes
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January 4th, 2016

Free shipping could be faster like other companies doing max 4 days to your home from order placement

Thumbnail of user ginnyd2
New York
48 reviews
72 helpful votes
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May 17th, 2021

I would kind of like to give Walgreens at least 4 stars. Pharmacists are generally very good at discussing the pros and cons of different medications since physicians aren't always spot on. Also, if you're on Medicare, the AARP Walgreens prescription option is generally less expensive than its main competitor, CVS. But that seems to be where that story ends. Using the interactive voice option to order is a nightmare if you make an error. And the main reason to go to Walgreens is to pick up scripts.
I don't want auto refills every 28 days since they're the monthly dosage is 30 days. Maybe I'm picky, but I like some orderly precision. I evolved this way because I was constantly running into the prescribing physician saying he called them in and Walgreens telling me the opposite. Part of the rub is the people taking the orders aren't always reliable because in a busy pharmacy location, Walgreens creates brain fatigue which is probably why their prices come in a bit lower. In other words, they're slave drivers like Walmarts.
All I ask for in an interactive voice system is simplicity and a little versatility. What I get is "do you want your prescriptions the following day, and if "no", "how about 1 hour." C'mon Walgreens, don't jam it up your employee's butts. I feel their pain. Cut them some slack like "a few hours" or "later that day." The system also doesn't recognize recently called in prescriptions, only the prescription number. Hence, you have to call them unless you're tracking things with a spreadsheet.

Lastly, enough of those child proof containers. I'm an adult and a cap is fine. And because I'm getting older, print a little larger and make life easier by not hiding how many pills are left in the prescription. Perhaps I'm getting older and crankier, but Walgreen makes my head hurt and I might have to order pain killers next.

Thumbnail of user nicolel74
North Carolina
11 reviews
20 helpful votes
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January 2nd, 2017

Their photo app is rthebest thing ever. I love this thing. It rocks so hard. So fast and easy to use

Thumbnail of user keishal28
New Jersey
1 review
0 helpful votes
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April 8th, 2022

It's unfortunate that I have to leave an extremely poor review of Walgreen's Store & Pharmacy #*******, located in Pennsauken NJ. There's no option for half a star which is unfortunate for me. My son and I have been unable to rely on receiving our medications without major delays and the pain suffering caused by their consistent unreliability. I've been refilling meds there for several years and the pharmacy has yet again failed me and my family. I was constantly made to believe that it was our Doctors who were dropping the ball with sending out our scripts. But no, it was this Pharmacy who was the culprit. My family and I have been sent away without our medication too many times to count at this point. We have gone several days without our medications, trusting that they were were honest professionals when they told us our Doctors never sent our scripts. Today I've lost complete trust and respect for this Pharmacy. This is the last time you will deny us of our rightful health. We are taking our business elsewhere. This a complete travesty and I'm informing the world on your lack of reliability with the health of it's consumers. Lastly, I attempted to utilize your Pick up at Store and you failed me there too. A few months ago I ordered supplements from this website, received that my order arrived and was ready for pick up, went to the store for a staff member to quickly and carelessly tell me that my order was returned after 24 hours. I drove all the way home to inquire with customer service as to why my items would shipped back so quickly. The manager called me back in less than 30 minutes asking me to come pick up my order. More unnecessary pain and suffering. I wasn't even feeling well that day. Unprofessional and unreliable. I will continue seek justice from this entity. Do not do any type business there for you will be greatly harmed and disappointed!

Service
Thumbnail of user allal18
California
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

I do not use the Walgreen.com often but I did order this month.
The package did not arrive as expected on 08/09/22 but Wlagreen and Fedex notified me that it was delivered at 11:25 a.m. to the residency in San Diego, CA. Not my residency: I did not recieve it...
But maybe someone receieved it at a different residency. What kind of delevery proof Wlagreen and Fedex are giving? They are not specifiing an address: just a residency in San Diego, CA
I guess i was supposed to go around all San Deigo and look for my package.
Called Wallgreen twice: first time I was told it is too early, look at your backyard,... Who delivers packages to the backyard?
Today, week later I called and was told that my accent is too heavy to understand me... Really? And the agent dropped the call.
I was lucky Linda picked up my call and gave me an outstanding service:
Two minutes and she understood me clearly and perfectly and right away send me a courtesy package with the missing items.
Five stars for Linda!
Zero starts for everyone else...
Tha tis why I am giving average of 2 stars.

Thumbnail of user thomasw78
Illinois
12 reviews
45 helpful votes
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July 28th, 2021

Walgreens store at 95th and Cicero, Oak Lawn, Il They do not answer there calls at there Pharmacy, asked for store manager and got the same treatment, 3 times.

Tip for consumers:
Some business's need to be reminded what customer service is. Apparently there are a lot of them.

Products used:
No products used on this occasion , called to cancel prescription .. Finally reached someone who took care of me.

Service
Value
Quality
Thumbnail of user heatherl174
Kansas
21 reviews
18 helpful votes
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July 30th, 2018

The have a vast variety of goods, and their prices aren't to badly priced. The also have a clean well organized store.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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