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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 6th among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user andrep4
New York
1 review
1 helpful vote
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November 18th, 2014

Everything goes smooth until you have a problem with an order. That's when you realize how incompetent their customer service really is. They have no idea what they are doing and make promises they don't keep. I was shocked at their incompetence.

Thumbnail of user richardp94
North Carolina
1 review
5 helpful votes
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January 15th, 2016

I ordered ten days ago and still have no contacts. After ten days of waiting and three calls to Vision Direct I was advised by their very unforgiving staff to contact my doctor for a trial pair to perform my duties as a captain. Never again will they get my business. Stick with webeyecare or Walmart.

Thumbnail of user jenis15
Pennsylvania
2 reviews
0 helpful votes
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August 19th, 2016

I was leery to try this company as my first time for ordering contacts online, because of the negative reviews. The prices were so much cheaper that I decided to roll the dice and I am very glad that I did. I ordered my contacts online with no problems, and had them at my house in less than 1 week. They are the correct ones and I saved $40 for a 3 month supply. Will use again.

Thumbnail of user julias40
Arizona
8 reviews
2 helpful votes
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August 24th, 2015

I can always find what I am looking for at drugstore.com and have been using them for well over 8 years now! Very good customer service too! Their site is very easy to use & will always help you with all your needs. I find their sale items are great & they keep my list for me to reorder.

Thumbnail of user bills1580
Maine
1 review
0 helpful votes
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July 7th, 2021

I left Wal-Mart pharmacy because they could not get their act together with the website and ordering. It was horrible. Well, I am going back, as much as I despise them, they were better than Walgreens. Sign in, order meds, say you will be notified when ready. Two days later, no record of order. THIS IS MEDICATION people, not bars of soap. Get it right! Then, the constant notifications to refill Rx's, even ones from years ago that was a one shot thing. And medications that are not due. I was told there is no way to take them out of my profile, I would have to opt out of notifications, but then I would not be notified of ones I need. I am pretty tech savvy, and I am done with this third grader built website. I don't know how old folks do it. Horrible service to say the least.

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Value
Quality
Thumbnail of user elliew14
California
11 reviews
19 helpful votes
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April 12th, 2016

But customer service is great! Drugstore.com and Beauty.com are owned by 1 company (or something like that where I could buy things from both sites in one Basket). It gets confusing when I buy things from both places and use a coupon code from one of them. Luckily, customer service has been very quick at resolving problems that have come up. I don't worry about poor customer service when I shop here. That comfort level makes me want to shop here.

Thumbnail of user jennifers126
Virginia
3 reviews
7 helpful votes
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April 17th, 2015

I never have a problem with orders from Drugstore.com. They get it right the first time. I have been using them for several years. Usually my order arrives in two days, without priority shipping. Living in the country, I use online shopping a lot. Can always rely on Drugstore.com.

Thumbnail of user shanew27
Saudi Arabia
11 reviews
31 helpful votes
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September 17th, 2015

Ever wish you didn't have to leave home to buy simple toiletries? Well, now you don't! This site sells every imaginable thing you would expect to find in a drug store and ships it right to your mailbox. I've used them for years and have always received exemplary service.

Thumbnail of user cosmos
Colorado
1 review
1 helpful vote
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September 2nd, 2015

After reading all the reviews about terrible wait times, I called, got vague answers like, "usually" that brand is in stock, and it will ship tomorrow if we can get verification today, and then after it ships it will go to overnight shipping... WHAT? It sounded like it ships from one place, then another? I asked over and over will I have it on Friday... no straight answer. I'll pay more somewhere else and rest assured.

Thumbnail of user alesiac
Indiana
1 review
1 helpful vote
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May 19th, 2017

Ordered from them a few times before, no problems, but last order was shipped to a prior home address from two years ago. When I called, the first CSR was rude and nasty. The next one suggested I try and go pick it up myself. I said no, send Fedex to get it, she said they would after 10 days. Two weeks later, no contacts, no refund. And no more of my business

Thumbnail of user steves3148
Washington
1 review
1 helpful vote
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December 8th, 2022

Walgreens, so busy trying to push their credit cards that they even tried to have my 12 year old girl sign up for one of their crappy credit cards and after she said no five times she started to cry I will not be using Walgreens ever again

Products used:
We left the store without buying after Walgreens, trying to force my 12 year old daughter to buy one of their credit cards

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Thumbnail of user claudiak6
Georgia
1 review
0 helpful votes
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May 14th, 2013

Drugstore.com is a terrible mess. I placed an order and it disappeared into the abyss. Numerous attempts to contact the site by email and phone resulted in no explanation. Attempt to cancel the order elicited an email saying it could not be cancelled because it was already in process. Lots of excuses about using a new vendor. Seriously, stay away.

Thumbnail of user ginas11
California
10 reviews
19 helpful votes
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April 5th, 2014

I use this site often and have no bad things to say about it! I love the following: 1) great deals on everything all the time--especially beauty products, 2) minimum for free shipping is $25--pretty low in comparison to other sites, 3) reliable shipping. I have never had a problem. This has become my go-to site for my beauty needs.

Thumbnail of user tracyh1
California
57 reviews
363 helpful votes
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January 13th, 2011

I have had both good and bad experiences with vision direct. Once they did ship me the wrong lenses and I had to go without contacts for a week while waiting for the replacement shipment, but I will say that they were very fast and provided excellent service to remedy the situation. I think that is the most important thing when choosing an online store.

Thumbnail of user ryanf21
Kansas
2 reviews
0 helpful votes
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February 24th, 2015

One of the best online companies I have ever used. Prompt service, first and foremost. Wonderful and funny emails sent from order to receipt. I very rarely comment on service but you have surpassed any others.

Thumbnail of user arilinnn
New Jersey
1 review
0 helpful votes
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February 13th, 2013

I've ordered from them for years. For most things their prices are better than in my local store. Recently their shipping price has gone up, and it seems that quite a few things are no longer available. I don't know if that means they are downsizing. I hope not, because my experience with them has been great!

Thumbnail of user cameronf8
Texas
1 review
1 helpful vote
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June 18th, 2013

My simple order for some toothpaste went through just fine. A rare toothpaste that's been pretty hard to find recently. Bought enough for free shipping and got it 3 business days later. Good enough for me.

Thumbnail of user lindav26
California
1 review
0 helpful votes
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September 1st, 2015

Don't buy any makeup or cosmetics that you are not familiar with. If the color is wrong for you, they will charge the return fee which could be the cost of the item. Deceptive advertising. Never will shop at a Walgreens or drugstore.com again.

Thumbnail of user tomc
California
7 reviews
31 helpful votes
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December 17th, 2009

Everyone is looking for new ways to save money. Here is your best bet... drugstore.com. You can pretty much order everything from prescriptions to toiletries and have it shipped for free and pay less than your local drug store. It takes time to set it all up but once you do you are on your way towards saving some serious money over time. It is little things like this that can add up and everyone needs that savings right now.

Thumbnail of user ceresj
Illinois
1 review
0 helpful votes
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October 9th, 2016

I ordered contacts from this site on 9/16/16.2 days later I get an email stating they can't fill my order because my prescription expires at the end if the year and my supply of contacts would go beyond that. I called my eye doctor and he verified that my prescription was still good and they agreed to fill my order. Now- almost a month later, I still have no contacts. Everytime I call they say they should be shipping out 'next week.' When I complain they say it's an issue with the supplier and they will upgrade me to overnight shipping when they do come in. I wish I had read the reviews on this company first. Don't be taken in by the cheaper prices. Get your contacts somewhere else! They are just awful.

Thumbnail of user terryw112
Tennessee
14 reviews
12 helpful votes
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January 23rd, 2018

I don't know if Walgreens is individually owned or corporate but the one I go to is always very clean with professional and friendly staff. Their pharmacy is knowledgeable.

Their products are on the bit of expensive side, but if you are a member, there are great discounts of many items that makes it comparable to your local supermarket.

Service
Value
Shipping
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Thumbnail of user ashleyj395
Colorado
1 review
0 helpful votes
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May 1st, 2021

I have shopped at walgreens on N Marine drive in Chicago for years... This time im sick of it the customer service was not up to par the manger on shift was very rude when i was trying to ask where things were the team look like that was too busy to help me or do not want to be bothered. I had to wait almost ten mins for someone to come help me to get the things that i needed in the lock box and was taking forever to assist me. Then worst come to worst i had brought a milk from there one night and when i got home and check the date it was two weeks expired and my kids have gotten sick from it. I will never be shopping at walgreens on N Marine Drive ever again.

Tip for consumers:
dont shop at walgreens on N Marine Drive

Products used:
milk food

Service
Value
Shipping
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Thumbnail of user zoec8
Georgia
1 review
1 helpful vote
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June 8th, 2014

I ordered jelly beans with 2 day shipping on a Friday. So I was aware they were suppose to show up on Monday. But, they came Tuesday. Which I didn't mind, the only thing that bothered me is the packaging that seemed to be carelessly thrown together.

Thumbnail of user mikrosoftsuksdabig1
Minnesota
6 reviews
2 helpful votes
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September 19th, 2023
Verified purchase

Walgreens sucks. I went to the trouble to order 4 vitamin items on line. At checkout there was a 'problem'. The problem was with walgreens. So i called the number to talk with someone. She offered to help me place the order. I had to read to her each item ordered. After 10 minutes she transferred me to the bill pay link. I entered my info and the bot said i would be connected back to the team member. After waiting 2 minutes, the call disconnected. I had no idea if the order went thru or not. The last time i ordered online there was also a problem and i had to straighten it out in the store. This chain of stores is not worth my time or yours.since this mishap was online i have no receipt.

Tip for consumers:
walgreens sucks . . . total waste of time

Products used:
none

Service
Value
Shipping
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Quality
Thumbnail of user janeth1488
Texas
1 review
2 helpful votes
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February 21st, 2022

The unreliable safety of china drugs has been well documented. Walgreens gave me drugs from China and would not refund my money about $ 250. I lost the money because I refuse to take drugs from China. Thats where I draw the line on products from China. I filed a complaint with Walgreens and they would not respond. This drug was not repackaged like most generic drugs. But with a little research on line you can find where your drugs were made. I started at Pharmacy Checker. Com
The last time I called Walgreens I was on hold so long that I drove to the store by the time they answered. They have become a faceless giant.

Tip for consumers:
none

Products used:
a different pharmacy

Service
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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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