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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 6th among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user beverlya9
Oregon
12 reviews
37 helpful votes
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February 20th, 2015

There are no difficulties that this online pharmacy won't bend over backwards for to help you. I especially like their free shipping. Once I got some products damaged by rain, [shipper's fault, UPS] and I got another extra box with 2X the number of products found in the first damaged package. Check them out!

Thumbnail of user shaunm248
Massachusetts
1 review
1 helpful vote
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March 2nd, 2022
Verified purchase

I come here every 10 days or so to purchase Claritin D. I understand you have to show a license and I do every time but the customer service I received today made me feel like a criminal. I asked a few basic questions about how much I can buy at once and if there was an alternative for a prescription that I could ask my doctor about and the tech was rude, short, and gave me misinformation saying I shouldn't take it daily. My doctor has approved me for this daily since it's the only thing that helps me breath after multiple surgeries and extreme allergies. If you hate your job, please quit and find something more suitable that doesn't deal with the public.

Tip for consumers:
Go to a local pharmacy that appreciates your business

Products used:
Generic Claritin D

Service
Value
Thumbnail of user edwinm118
Cameroon
7 reviews
13 helpful votes
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March 30th, 2020

There is nothing sadder than a pharmacy that won't fill a prescription for a rescue inhaler because they contacted the wrong doctor. Time & air wasted but on the other hand l was very happy with my order l placed with (presspharmacyshop.com) this guys are 95% legit and the got a great customer service will definitely use them all time thanks.

Tip for consumers:
There is nothing sadder than a pharmacy that won't fill a prescription for a rescue inhaler because they contacted the wrong doctor. Time & air wasted but on the other hand l was very happy with my order l placed with (presspharmacyshop.com) this guys are 95% legit and the got a great customer service will definitely use them all time thanks.

Products used:
There is nothing sadder than a pharmacy that won't fill a prescription for a rescue inhaler because they contacted the wrong doctor. Time & air wasted but on the other hand l was very happy with my order l placed with (presspharmacyshop.com) this guys are 95% legit and the got a great customer service will definitely use them all time thanks.

Service
Value
Returns
Quality
Thumbnail of user ivyf8
Viet Nam
4 reviews
15 helpful votes
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September 12th, 2014

I love their sales! I visit the site everyday to see if there is anything I need on sale, or even things that I don't need! OMG I need to control myself or I'll be broke!
Anyway I often buy my organic cosmetic products here. I can find any sort of info I need about the product, e.g. consumers' reviews or ingredient list.

Thumbnail of user raymondl387
Florida
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

Be careful when choosing to use Walgreens for your COVID testing; they just called to cancel mine and my GF's appointments that were scheduled to be done in a few hours. I canceled an at home test to have it done with them since I was confirmed just to be left with no options. I received emails and text confirmations about the tests all the way through today just to receive a call saying they had to cancel many of the tests because an employee called out. I requested another location or alternative and they simply told me they could only suggest other places that do testing; basically a simple web search. Absolutely poor business practice to leave clients to fend for themselves.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammyh11
Texas
5 reviews
39 helpful votes
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October 21st, 2014

My husband and I would periodically order our vitamins, emergency supplies (i'm extremely clumsy and so bandaids and antibiotic ointments are a must and often to be refilled) and skin care on drugstore.com. It's relatively fast shipping and it saved us a trip to our near by drug store. And the great thing about them is that you can find extra coupon savings by simply doing a quick search online and they always have some kind of promotion going on at all times... great savings and convenient.
Their customer service is pretty good, the wait time is decent but once they're on the phone with you, you're golden. There was a single time (out of all the times we've ordered from them) that they missed 1 item from our order and they immediately shipped it out the next day after I called to informed them with no hassle.

Tip for consumers:
Make sure you google for extra savings because they normally do have extra promotional codes out there that aren't difficult to search for and it'll save you extra on top of their current site promotion.

Service
Value
Shipping
Quality
Thumbnail of user thomasa1266
California
1 review
0 helpful votes
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June 15th, 2022

They take forever to arrive, forever to verify your subscription. And if ever anything happens so that you need assistance you won't get it, as their customer support and customer relations teams are surprisingly unhelpful/seem totally disinterested in helping customers. Use any other contact lense provider instead.

Tip for consumers:
Don't use Walgreens for contact lenses.

Products used:
Contact lenses

Service
Value
Shipping
Quality
Thumbnail of user normv5
Texas
1 review
1 helpful vote
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August 14th, 2022

I am a long time customer of Walgreens (not sure why) and always run into issues when getting prescriptions filled due to an illness. Seems their online prescription system doesn't receive what is sent from the doctors office and/or a terrible wait time. Yesterday I had issues picking up flu meds and today the same for my husband. We had to drive back to urgent care and get his prescription in paper because their system wasn't working. I will be changing pharmacies for sure. Enough is enough.

Service
Value
Quality
Thumbnail of user sharonn4
Australia
1 review
7 helpful votes
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December 22nd, 2012

Ordered a pair of prescription glasses early December as a Christmas gift for my niece. Glasses were tagged as fast shipping, which means shipped in 3-5 days. No contact from vision direct for 7 days so I contacted them to see what was going on. The person I spoke to didn't know but assured me they would ring back in 24-48 hours. No phone call, so I contacted them again only to be told the glasses I ordered were discontinued! Left without a gift for my niece for Christmas. Devastated!
Customer service is appalling as all the conversations are scripted and e mails proformas? Don't deal with them... you will be definitely left disappointed!

Thumbnail of user serenaw35
Ohio
1 review
30 helpful votes
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May 28th, 2020

Buyer beware! Getting my contacts through Walgreens has been a awful experience! I recieved a damage order. The lenses did not even last one month I paid for a 6 month supply. After I called I was told they would replace the order. I waited several weeks, And they only replaced half of the order. After wasting my time on the phone for hours, With their very rude representatives and so called supervisors I just gave up. I have spent a lot of money at Walgreens it stops today never again! Worse customer experience of my life! Anybody that orders Contact lenses from Walgreens is wasting their money & time! The supervisors refused to give me their name, Very rude and talk over you.

Thumbnail of user purrsk
Idaho
17 reviews
63 helpful votes
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May 25th, 2021

This is a good company and I've shopped with them for years. Even though a big order comes in 6 different boxes the shipping is the same, Free over $35.00.

All products have never been used or opened unlike those at times from Walmart and in the days of covid. That means a lot.

Nothing but love for this company and I will always keep coming back!

Service
Value
Shipping
Quality
Thumbnail of user tamarag1
Singapore
10 reviews
45 helpful votes
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July 23rd, 2013

I love drugstore.com.

When they use OnTrac shipping, your package will arrive in 2 days, very fast! But they sometimes use UPS Ground shipping, which is SLOW and takes like a week. So I try not to order pricy skincare items from them, as if it takes a week to ship and is subject to lots of heat and adverse weather conditions, it can reduce the effectiveness of the skincare product.

However for my sunscreen, vitamins, shampoo/conditioner and other such basic items, drugstore.com is my choice. Cheap and reliable :) Oh by the way, their customer service is excellent.

Thumbnail of user dalem42
Texas
1 review
1 helpful vote
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October 20th, 2015

I normally buy contact lenses from my local optometrist. This site offers the exact same brand and product for less than half of the price! I much prefer the convenience of ordering replacements online and getting them delivered to my door rather than having to pick up from the optometrist and wait in line to get them. The prescription was perfect and the end product was exactly what I wanted. It took three weeks to get delivery, which is slow, but I didn't mind.

Thumbnail of user donnar8
New Jersey
4 reviews
17 helpful votes
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October 3rd, 2011

Horrible service, extremely sllooowwwww shipping, messed up my payment. Placed my order on 9/19/11, it is now 10/3 and I still have not received my order. I was told it would be shipped a week ago. I called today only to find out that a tracking # would be provided tonight for tomorrow's shipping. I should have reviewed this co before I gave them my money. They offered free shipping & a discount, so I guess I got what I paid for. I will gladly pay more next time to have efficient, timely service, along with customer service that knows their job.

Thumbnail of user minam21
Alabama
19 reviews
85 helpful votes
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December 30th, 2018

Needed certain beauty stuff but the usual place I buy it from was out of stock. Went to Walgreens online since we don't have one and ordered what I needed right away. Took 2 days and I got my stuff. Now that's fast! Need better promo codes though. I usually use honey and it couldn't find a promo code to save me some money. I'll definitely order from them again if I have to. :)

Thumbnail of user susanw2938
Oregon
1 review
0 helpful votes
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September 3rd, 2022

Had to use mail service to get a 5x7 reprint with matte finish, and after six days, my order still hasn't been shipped. It boggles my mind how a company can print glossy photos in less than an hour, but it takes a week (or more) to do matte. Customer Service was no help at all. They can only see the same order status I do.

Tip for consumers:
Use the 1-hour same day service when ordering reprints. Skip the mail-to-your-home option.

Products used:
Photo reprints

Service
Value
Shipping
Thumbnail of user alezav
Missouri
2 reviews
12 helpful votes
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November 16th, 2017

You can get everything done on their app photos prescriptions even go shopping and get it shipped to your home. I use the app mainly to earn rewards and save coupon and reward offers on my account. Idk why no one else is doing this people want to save money but not every one can cut coupons twice a week then organize them to later spent hours trying to find everything correctly to get to check out and find them all wait for a manager to apply one no one's sure about get no rewards or points just hassle and shame. Thank you Walgreens for realizing how this should be done.

Thumbnail of user kens117
Massachusetts
3 reviews
4 helpful votes
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December 23rd, 2016

"Waited since Nov 28 ordered Talked on chat two times called in 3 times. Still, no product and again told to wait another week third time told this. The first time was also told they were on backorder, but they have no way of knowing from the Manufacturer. They have now agreed to give me a refund; we will see if it happens. Stay away from this company pay extra and go somewhere else."

Thumbnail of user bsirent
California
8 reviews
17 helpful votes
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October 25th, 2010

Great customer service- you can call 24 hours a day and get someone almost instantly!

Their prices are great, and I am able to get supplements, cosmetics and other items that are hard to find in your typical drug store.

Great return policy too.

Thumbnail of user billyl243
Georgia
1 review
0 helpful votes
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January 27th, 2023

I'm not much on product reviews. But my foot was killing me to a point I would try anything. Decided to give this a try. Ill say this product worked like a champ along with a pair of Skechers arch support go walk shoes.

Thumbnail of user finnp4
Australia
2 reviews
0 helpful votes
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August 25th, 2017

As a nutritionist, I often give others healthy diets and teach them how to balance food etc. But I myself also have health needs so I go to drugstore to but stuff. The best thing is that it has various discounts online. So I won't miss that

Thumbnail of user laker
Georgia
5 reviews
19 helpful votes
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March 28th, 2015

drugstore.com offers free shipping with minimum purchase of $35. So I typically wait until I know I'll need at least the minimum dollar amount of products. I buy from them about once each month. I've always been very happy with their service. The one time I wasn't satisfied with a product, they promptly sent a replacement at no additional cost to me.

Thumbnail of user malkyg
Texas
2 reviews
1 helpful vote
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July 5th, 2016

I placed a large order of cosmetics a few weeks ago and only after the order went through did I think of reading reviews. The horrors! There was almost no positivity to be found. I was so nervous but say tight and didn't cancel my order. I'm so glad! The order arrived in 4 says and was complete, I got so much value for my money, as they don't up the list prices like the drugstores do. I am so happy! That being said, they don't always have the full selection of shades or newer products from brands they carry. But overall a great experience. I have just placed another order and hope everything goes as well as the last.

Thumbnail of user josephl1333
Louisiana
1 review
0 helpful votes
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September 8th, 2021

I am in Slidell La and my normal store is closed. I normally receive excellent service but not since Hurricane Ida. I have been put on hold for hours with no help. Today at noon i finally got someone to help me transfer a very important prescription and she told me to come before 5 pm the the store would be closing at 5. My wife arrived at 4:33 and was turned away saying the pharmacy closed at 4:30. I am irate! The Store is the one on Military Road in Slidell La. When i asked for a manager no one could help. These people really dont care about their customers! This is very sad for a company providing medication to elderly people.

Thumbnail of user peterp1145
Massachusetts
3 reviews
0 helpful votes
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December 3rd, 2021

I have used Walgreens in Lexington, Ma, Waltham, Ma and now find the Needham site to be the worst. Long lines to pickup prescription, email alerts that prescription can be picked up but on arrival am told it is not ready. Express pickup window not manned. Moving to another pharmacy as soon as I can.

Products used:
Pharmacy

Service

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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