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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 2nd among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user donnas46
New York
1 review
0 helpful votes
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October 5th, 2014

BUYER BEWARE. This company has the most unprofessional employees ever. I called tonight because they had placed my order with a very unreliable deliver service Laser Ship -=- the person I spoke with Kimber she said her name was was rude, unprofessional and refused to cancel my order -- so she has this job why? She further told me there were no supervisors on (yeah right) and that there was nothing she would do. That is right, she refused to do anything. They have lost me as a customer and if you are smart, go elsewhere -- with all the people out of work and this lazy, unprofessional Kimber has a job -- the only thing I can see that she accomplished besides not doing her job is alienating a customer.

Tip for consumers:
Buyer Beware -- this company has poor service and lazy unprofessional people who refuse to work with you and will hang up on you if you ask them to cancel your order.

Thumbnail of user johnb6328
New Jersey
1 review
1 helpful vote
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March 6th, 2021

I have stage-4 cancer. I'm in severe pain. My pain management doctor prescribed pain medication on a Thursday, My insurance released the prescription to be filled on Friday, however Walgreens did not have enough pills. Since it is a narcotic, if I get a partial fill with only the pills that they have in stock, I won't be able to get the rest of the pills that will be owed. So, now it's Saturday and there is only one person authorized to order more pills. That person won't be in until Monday and it will take 2-3 additional days for them to get the order.
So here I am, suffering, all because these people don't have enough pills in stock. Thanks, Walgreens.

Service
Thumbnail of user sybilb1
California
6 reviews
22 helpful votes
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June 30th, 2016

I have had terrific experiences buying online from Drugstore.com.

They seem to have everything I need, at excellent prices, It's easy to shop with them, and the service is fast and accurate.

I haven't had any problems with the items I ordered, and they are very much up to date on the inventory thy carry,

All inn all, I'm very satisfied. I hope you have the same experience as I.

Thumbnail of user amym106
Florida
1 review
2 helpful votes
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January 17th, 2016

I always do my research before I make an online purchase, so when I saw all of the negative reviews I was very hesitant. It turned out that they were the only company that still carried my script for original Acuvue, so I pretty much had no choice than to suck it up and wish for the best. Not only were my contacts exactly what I ordered, but they arrived in a matter of days!

Thumbnail of user catherinev4
California
1 review
1 helpful vote
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August 6th, 2015

I haven't recieved my contacts yet so I can't speak of the quality, but I paid 20$ for overnight shipping & it's been 6 days & they only verified my prescription THIS MORNING probably because I emailed them. Guess when? This morning. What is the point of overnight shipping if it's taking a week? (Or more, since my order hasn't even been processed yet) I complained when it had been 5 days and they didn't apologize or anything. Just gave me an update. Never ordering from here again, they left me blind

Thumbnail of user walterj8
Washington
15 reviews
51 helpful votes
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April 5th, 2015

I can't recall buying anything from Drugstore.com for among other reasons my prescription plan decides where I buy what. However I have found the site's prescription drug information and interactions information helpful.

Thumbnail of user liamj
California
8 reviews
19 helpful votes
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January 4th, 2010

I routinely get about 3 prescriptions a month and I thought they all cost the same price due to some industry regulation--what I didn't realize is that isn't true at all. It seems very unusual to me that pharmaceutical drugs that saves lives varies so much by price and it is all the same exact drug. This online store is saving me about 50 dollars a month and now I don't even have to go to CVS every month for refills.

Thumbnail of user deniseh33
Arizona
7 reviews
23 helpful votes
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November 20th, 2015

Drugstore.com is easy and hassle free. They have a pretty wide selection of merchandise and always offer additional savings. Shipping is reasonable and all items are as advertised. Items have never been omitted from my order and they reward returning customers with coupons and other incentives.

The site is easy to use and the search feature works well. Shopping on this site is easy, hassle free and the prices are reasonable.

Thumbnail of user roberts1887
Texas
1 review
1 helpful vote
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June 10th, 2019

Went to pick up Prescription called in 3 days earlier there were 6 people in line ahead of me 30 minutes later when i got to the Register there were 8 people waiting in line behind me.
Poor Cashier was swamped, No help. Others in the pharmacy did not come to help her. No sign of Pharmacy Manager or Store Manager. No Customer Service. Did not used to be this way

Thumbnail of user jazlynl1
Illinois
1 review
0 helpful votes
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January 2nd, 2016

I like Walgreens's stores but there online data base is kinda not up to the stores standards.The package tracking can get so confusing from Pre-Shipping notice(wth is that) to getting your package 2weeks later... it's okay

Thumbnail of user marieh34
Michigan
3 reviews
0 helpful votes
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January 14th, 2015

They offer fair and reasonable prices for their products, offer lots of discounts, and if the purchase is over $25, there is no shipping or handling, or taxes. I have used them for more than 15 years and find their services excellent.

Thumbnail of user margaretc38
Maine
3 reviews
12 helpful votes
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September 5th, 2016

I'm in an apartment building and the landlord won't allow me to change my cable services. I am considering moving where I have a choice. I have had my bill go up several times. When I asked for no phone and fewer channels I am told that "retail" would cost more than my 'bundle'. I have documented (for 10 months) far slower internet speed than the extreme I have been paying for. TWC just raised my bill by $10 but my internet speed has not improved. This is fraud! The last 3 nights my TVs have been skipping and screwing up the picture. I am so frustrated and understand why TWC is the most hated company in the USA.
When my cable is out of service the phone doesn't work so I have been forced by health problems to get and pay for a cell phone for emergencies.

Thumbnail of user stevep58
Arizona
6 reviews
15 helpful votes
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February 24th, 2014

I had a couple of deployments in Iraq & Afghanistan, and these guys were a real blessing. I found good deals on many items that were hard for me to find otherwise, and shipping is fast & free on most orders. Many online retailers will not ship to military APO/FPO's overseas, but these guys do. Even back home. drugstore.com is a convenient way to get many things at a good price.

Thumbnail of user larryw815
Texas
1 review
1 helpful vote
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August 20th, 2021
Verified purchase

Went to pick up wife's prescription; was not ready.
Went back with wife; was filled incorrectly.
Filled for wife
When she arrived home noticed prescription was partially filled (5 instead of 90) without informing

Service
Value
Shipping
Returns
Quality
Thumbnail of user jn18
Nebraska
1 review
0 helpful votes
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January 28th, 2014

Ordered 3 of same item. Site never said it was backordered. After almost 2 months finally shipped. 1 item was damaged due to insufficient packaging. Another item was not even what we ordered. Waste of money. Will never order from them again.

If I could give negative rating I would.

Thumbnail of user jayv376
Massachusetts
2 reviews
9 helpful votes
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June 12th, 2022

This is the third time, a Walgreens cashier has stolen from me. The first two times I caught the overcharging theft as soon as I left the store and immediately returned to have it corrected. This time I had walked all the way home and started putting my items away when I looked at the receipt and saw the scam. I contact Walgreens via customer service chat and was disconnected and told to walk all the way back to the store despite my disability and exhaustion and it being nighttime. I was even charged for an item I did not buy and overcharged again because the cashier did something and lost the scan of my savings card.

Service
Value
Quality
Thumbnail of user georger26
Kansas
2 reviews
0 helpful votes
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May 8th, 2013

Randomly cancelled my order 3 times before accepting it and finally shipping it. The return process has been AWFUL! I am still waiting for a return 60 days later. Customer service is horrible. BUYER BEWARE!

Thumbnail of user lordb1
New York
3 reviews
11 helpful votes
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May 29th, 2014

They delay and scam you when you seek refund. I ordered High street spectacles, which they quickly accepted payment, but then they said they don't have the spectacles in stock. I requested refund they didn't reply unitl days later indicating they will discount a second pair. Wait I never received first pair. When I tried to get a refund, they said it was done, but here I am 39 days later and still no credit to my purchase. The worst customer service with real attitude. Still not refunded. No better way than to take it to social media. Good luck vision direct!

Thumbnail of user kristens51
Massachusetts
16 reviews
86 helpful votes
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October 23rd, 2017

Walgreens.com is an easy to navigate site. Lots of products not available in store. I like that when you order online you still get points as you would in store. I've never dealt with the pharmacy online so I can't speak in that service. But I love the selection of products. Excellent beauty section!

Thumbnail of user kevinb4
Washington
13 reviews
33 helpful votes
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August 11th, 2015

I have used these guys many times and thus far I find them both fair and honest. I have never had any issues with shipping and they always work fast and keep you up to date! You will most likely have a good experience.

Thumbnail of user margaretw40
Massachusetts
6 reviews
79 helpful votes
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January 19th, 2016

If you cannot make the drive to your local Walgreens or CVS this store is excellent -often with lower prices. If you combine eBates with the current DrugStore.com coupon codes you can get a lot off your purchase.

Thumbnail of user lorrainev44
Canada
2 reviews
9 helpful votes
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December 20th, 2020

I was in the Walgreens on Pine Ridge in Fort Myers Florida and was rushing around looking for some specific when my change purse opened and all the change feel out. The cashier, Michelle, and another employee, did not get the name, stopped what they were doing to help me pick up all the change. I was truly thankful for their kindness.

Thumbnail of user corin8
Illinois
1 review
0 helpful votes
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January 3rd, 2022

I have been using this product for a long time, so I decided to finally write a review about it. The price is great, the products are also high quality, the only thing for which I will remove one star is that last time I did not like the attitude of the staff and so everything is great.

Service
Value
Shipping
Returns
Quality
Thumbnail of user steved1463
Texas
1 review
0 helpful votes
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February 9th, 2022

It is absolutely crazy what it takes to get your prescriptions filled. May take days and many trips to the local Walgreens to get it filled. Then you wait in lines because everyone else that did not get theirs filled during the day are in a line. Im done!

Thumbnail of user suek5
Georgia
1 review
1 helpful vote
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February 5th, 2014

I was very leery about ordering from VisionDirect after reading some of the posts. The prices were so good, that I decided to take a chance and I am glad I did. I ordered on a Sunday, received an email Monday morning that there was a problem with my prescription (doctor wrote the wrong year), they contacted the his office and had them send them a correct script. I had my order by the end of the week. I will definitely order from them again.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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