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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 6th among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user abum8
Bangladesh
1 review
7 helpful votes
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October 23rd, 2017

Really its so helpful site ever s a very helpful and real site to earn easily. Every new worker should try this and should do work in it to have a better future. For

Thumbnail of user helend401
Turkey
1 review
0 helpful votes
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October 31st, 2020

The only place to go for your hair system needs! I've been working with Walgreens for about a year and a half now and I've never had a problem with any of my orders.

Thumbnail of user daniellew20
California
4 reviews
9 helpful votes
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August 3rd, 2015

The last delivery I was asked to be delivers come on time. The previous - was totally wrong. In the pack there were totally different stuffs than I ordered. After some hassles everything was fixed

Thumbnail of user jpp29
Ohio
1 review
0 helpful votes
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February 14th, 2021

Dont use Walgreens for Covid or any other vaccines!

Their website makes you think that they have appointments available BUT THEY DONT! The website makes you enter all your personal information only to tell you in the end that there aren't any available.

Now they have my personal information and they are spamming me with ads!

Tip for consumers:
Don't use the site at all!

Products used:
Nothing!!!

Service
Quality
Thumbnail of user millyb
Florida
6 reviews
7 helpful votes
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February 16th, 2016

Very fast service. I like the same day pick of custom made products! You can't find any company with that kind of service and quality of there products. Thank you Walgreens

Thumbnail of user shelbaa
Shelba A.
Arizona
6 reviews
18 helpful votes
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May 26th, 2016

How cool to order beauty products- health products and never waste time in the store! Delivered to my door- love it! I can ship goody boxes to the kids too....try it!

Thumbnail of user ttt3
California
1 review
7 helpful votes
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November 3rd, 2015

I have used Acuvue Oasis for over 15 years with a local optometrist. However, I tried Vision Direct on 2 separate occasions and both times my contacts dryed out quickly and felt like they were falling out of my eyes. I HAVE NEVER EXPERIENCED THIS WITH ANY OF MY CONTACTS ONLY FROM VISION DIRECT. They somehow manage to package the contacts the exact same way but they are generic. I am upset because I paid more for these contacts! DO NOT ORDER FROM THIS COMPANY, IT IS NOT WORTH IT!

Thumbnail of user aggravatedb
California
1 review
4 helpful votes
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June 23rd, 2014

Run from Vision Direct (VD) as fast as you can! My experience: 5/15 ordered with scanned prescription. 5/23 received no word from VD, I call them and discover that prescription was verified on 5/20 and it will take another 4-7 days to get lenses out to me. 6/2 advised VD that prescription is wrong, VD stated they told me their was a problem but DR said it was ok. Untrue - they never contacted me about prscription differences. Must send me refund because they "can't" apply the dollars to a correct order per the prescription they already have. Sent me return label. Mailed 6/5 rec'd by VD on 6/12 "In Processing". 6/17 I write: where's my refund. They state can take 30 days to process. I say process unopened, returned lenses ASAP. 6/18 I write, where's my refund and I will file PayPal complaint if they do not refund ASAP. They tell me that "If you file a PayPal complaint it will delay processing my next order". I say process ASAP. 6/23 I write "Refund my money now or I am filing complaint and your threats mean nothing to me. 6/23 within 3 hours I have my refund less their $1.99 process fee. I hope they enjoy their $1.99 because that's all they will ever get from me.
During all this I ordered from BestPriceContacts.com on 6/4 with same scanned prescription. My order was $20 less than VD (even with their 20% discount) and I received my (correct) order within 4 days.

Thumbnail of user anthonyb796
New York
6 reviews
11 helpful votes
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April 18th, 2021

On April 15,2021 I went to Walgreens for my Vax and I was told to make an appointment to get Vax. The Walgreens is located at 925 Soundview Ave, Bronx, New York City *******. I have to make an appointment at Rite Aid to get my Vax. On April 18,2021 The Mayor and the Government sayed, Anyone is over 50 year old. Do not have to make any appointments for get the Vax.

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user lawrencem59
Florida
6 reviews
8 helpful votes
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March 12th, 2023

Refused to honor a WALGREEN gift card, to me as xmas gift. Card was never used and a call to corporate confirmed that; it was still valid... just "frozen pending gift card department review"; said another way, we have closed the card and suspended it from use [even though card never used]. The advertise, even today, that walgreens cards NEVER Expire or GO bad. What they really do is freeze them after a couple of years if not used. THIS misbehavior allows corporate to take the liability off their books. How many thousands of people have been ripped off this way? BEWARE DO NOT BUY OR GIVE WALGREENS GIFT CARDS; AND IF YOU DO, USE THEM IMMEDIATELY OR WALGREENS WILL CLOSE THEM OUT, KIND OF LIKE STEALING FROM YOUR WALLET OR PURSE, EH?

Tip for consumers:
DO NOT BUY WALGREENS GIFT CARDS, YOU MAY LOSE ALL THE MONEY YOU PAID.

Products used:
BOUGHT THE GIFT CARD AND DISHONORED BY WALGREENS.

Service
Value
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Quality
Thumbnail of user reikok
New Jersey
5 reviews
0 helpful votes
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June 28th, 2016

I use their web site often and I set up auto re-order. They have always great deal items and send me discount information.
It is easy to use and find items I want!

Thumbnail of user gk23
New York
5 reviews
13 helpful votes
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January 31st, 2016

The site is very easy to use and navigate, but the products are very expensive. You can almost use this site as a reference for how much the max you should pay for something.

Thumbnail of user miket113
France
42 reviews
534 helpful votes
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December 21st, 2015

I save when I shop drugstore.com with money back rewards and I love the free shipping not to mention fast shipping.So many products to choose from and fun to shop here.

Thumbnail of user jefft960
Utah
1 review
0 helpful votes
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November 4th, 2022

The 24 hour store is only open till 10pm. Ok... np. I went down there to find that their unpublished hours are to 9pm. I wasted a trip because Walgreens doesn't publish their unofficial hours.

Thumbnail of user sueh120
Ohio
5 reviews
7 helpful votes
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May 11th, 2018

Nice to look up ad then download coupons from site to card! They dont put the ad in the newspaper anymore, so it has become necessary to navigate the site!

Thumbnail of user troym404
Texas
1 review
0 helpful votes
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August 24th, 2022

Dishonest! Fills prescriptions early for only certain customers. By picking and choosing which customers for early refill
Nothing more than discrimination

Thumbnail of user davee573
Nebraska
4 reviews
0 helpful votes
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May 31st, 2022

14 cars in prescription pickup lanes, no movement in 15 minutes. Walked in, 9 people in that line. I waited 10 minutes, inside line just down to 7 people. I left.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annad15
New Hampshire
1 review
4 helpful votes
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October 10th, 2013

I've been using this merchant for over 5 years and have always been very satisfied. The customer service is great and they've always been very helpful.

Thumbnail of user jimp1004
Louisiana
1 review
0 helpful votes
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February 22nd, 2022

I talked to the pharmacist in walgreens in youngsville la.
I was taking an antibiotic and had to take another for a differant situation.
The question was can i take them together? SHE HAD NO CLUE? SAID I SHOULD CALL MY DENTIST.
The second anti was for a dental procedure because i have a knee replacement.
The first one was for a sinus infection?
How can she not know this?

Service
Value
Thumbnail of user maej30
Florida
4 reviews
2 helpful votes
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May 11th, 2023

If you go to this place to pick up your medication what ever you do please don't rolls your eyes because if you do you will not get your medication this happens to me

Service
Value
Shipping
Returns
Quality
Thumbnail of user ll461
Illinois
5 reviews
15 helpful votes
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September 29th, 2015

I have Shoprunner shipping, and between that and the discounts at drugstore.com, I have the ultimate in convenience, low prices and good service. Never disappointed in them!

Thumbnail of user tiffanym66
Pennsylvania
1 review
3 helpful votes
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March 1st, 2017

I put in my order on Sunday, 2/19/17. By Friday I still never heard anything about my order with the exception of one email confirmation from the first day that they had received my order. I called them on Friday on my lunch break to find out the issue. They claimed they had called and emailed my doctor but got no response. I asked what number they were using & they told me my cell phone number. That was bull because I never received any calls or email from them. I gave them the correct number & told them to call my doctor immediately before they close for the day. Today is Wednesday, March 1st and they still haven't processed my order! I called this morning to find out what the deal was. They said they have been faxing & calling my doctor with no response. I called my doctor immediately & asked if they received any calls, emails, or faxes from VisionDirect & they said no, they didn't. I called VisionDirect back & told them I wanted them to call my doctor immediately while I hold the line. She said she can't make outgoing calls. I said I want to speak to your manager now. She said there is no manager available now, but I can submit a ticket for one to get in touch with you within 24 hours. I said, no, that's not acceptable! Cancel my order! I have had enough! This is ridiculous! Nobody should be lied to and given the run around just to get a better price!? I would never recommend them to ANYBODY! Horrible service!

Thumbnail of user margaretf31
Tennessee
3 reviews
0 helpful votes
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October 8th, 2016

When you have a raincheck from Wallgreens and coupons to match, you should be able to use them but here on Mobile Hwy & Fairfeild dr in Pensacola Florida the Mgr says we can't take these coupons with this raincheck too I just looked at her like lady please. This store is the only one that always have some type of BS to tell you I just don't get it what is it? These coupons are from the news paper not printed from a computer help me out here

Thumbnail of user barbarak32
Arizona
1 review
1 helpful vote
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June 5th, 2015

I can't even place an order on your freaking site... password crap... takes an hour. Get a clue, idiots... and I can't post this without a password and I can't get one...

Thumbnail of user karenk1206
Florida
2 reviews
2 helpful votes
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October 10th, 2022

Walgreens has gone downhill since COVID and I will never use them. Many of their pharmacies have a single drive-through lane. Some manager thinks it's a good idea for the people to sit in line for an hour waiting for four COVID testers in front of them. It doesn't matter to Walgreens that I am disabled and cannot go into the store. Curb pickup is a big joke. They don't have enough employees to run the store.

The most recent experience is most horrid. I have filled a prescription twice and they have canceled it twice and not notified me of anything other than confirmation of request and I needed to wait because they were out of the stock. Who runs out of synthroid? It is a basic Rx that many people use. The first time I used the website to fill the prescription. A week later there's still no medication and they've completely canceled the prescription refill. I call on the phone and I asked them to fill the prescription and mail it to me as I requested in the beginning. No prescription, the girl didn't even enter the refill. It's just sitting out there in limbo waiting for me to refill it at a different pharmacy. Trust me I will never use Walgreens again. I had already moved the majority of my medications to an online pharmacy because of bad service. I am very happy with them and I will use Walmart for emergency medications. Walgreens no longer stocks basic medications. Sad, I used to use them all the time. They're just at the end of my street. They have overcharged
Medicare and force multiple store visits to fill one Rx.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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