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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 2nd among Pharmacy sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

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Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user thomasp43
Italy
6 reviews
70 helpful votes
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May 31st, 2015

I've gotten a ton of helpful information from this site for medication for my allergies.

Thumbnail of user joyh19
California
1 review
0 helpful votes
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January 4th, 2017

Ontime, no need to wait on line at the store. Almost have everything i need.

Thumbnail of user loriv13
New Jersey
6 reviews
10 helpful votes
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June 4th, 2016

I wish I had a penny for how many times they have sent duplicate items.

Thumbnail of user michellep34
New York
4 reviews
2 helpful votes
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October 12th, 2014

I'm a big fan. Huge selection, great prices, reliable and friendly customer service. A staple.

Thumbnail of user gladyss2
Argentina
4 reviews
1 helpful vote
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June 7th, 2015

Every time I get a prescription, I check their drug interaction section, it is great.

Thumbnail of user normandr5
Washington
2 reviews
2 helpful votes
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August 25th, 2017

They understaff their pharmacies and general stores alike - make employees work like slaves who are unable to provide adequate service to customers - so lots of unhappy, belligerent customers. The whole idea that Bartell is about customer service and "the most loved drugstore in the NW" is laughable. It may have been once upon a time but not today. Service is lacking, quality is low and prices high. There is no support from the ruthless senior management team. The initial training/indoctrination is a farce. All lip service to their legendary claim of fame as "the most loved drugstore in NW" and customer service. I was deceived by the DM and outright lied to about the store I was assigned to. Then one of my techs quit for family reasons and she was not replaced. Then my staff RPh got transferred. We were left understaffed for much of the 10 weeks I worked there, some days with no tech at all or PA for hours in a pharmacy doing from 1400-1650 scripts a week. Every staff is overworked, unhappy, stressed and looking for other jobs. I had only 5 days of on-the-job training despite being told I would train for 3 weeks. I challenged the DM several times about this untenable situation and she fired me just as she fired the previous manager, Joe, who by all accounts was a very good manager, but dared complain about being cheated out of his bonus by the company. That was right after that event that the then CEO quit! Today, they can't keep staff or hire enough to properly staff existing stores but they are opening 2 new ones which may well turn out to be their undoing! Forget this company unless you love a stressful, unhappy, and toxic work environment but, if you are foolish enough to take one of their many vacant positions (83 now), don't expect to be paid well nor get a bonus, although they use the bonus as a carrot to entice unsuspecting applicants. This is no longer the "Beloved Bartell Drugs" of yesteryear! It is a very badly managed operation with a multitude of confusing and redundant systems, making it very inefficient. Too many ruthless chiefs with too few and overworked rank and file employees from PA's to RPh. I suspect they are experiencing financial difficulties. No store security of any kind so they get robbed blind daily. They would rather watch their employees than watch customers who rob them.

I wish I had read reviews and gone to the store to talk to the staff before accepting the "worse job" I ever had! I love my job as a professional pharmacist but within weeks of taking this job, I hated it, and the company's unresponsive and delusional management. For employees, it doesn't get any worse than Bartell Drugs.

Thumbnail of user davidc403
Texas
3 reviews
5 helpful votes
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August 10th, 2016

What other computer company actually gives you great free support when you need it.

Thumbnail of user albertl32
Austria
3 reviews
1 helpful vote
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November 10th, 2016

Prices are quite affordable, no downside. No hidden charges. Ordered twice and am pleased

Thumbnail of user sarahw81
New Jersey
2 reviews
3 helpful votes
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April 30th, 2015

They were condescending rude and misrepresented the problem with the order. Stay away!

Thumbnail of user hulusik
Virginia
5 reviews
3 helpful votes
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November 12th, 2015

Really like the site and get the required information in a while.

Thumbnail of user celestes8
New York
3 reviews
4 helpful votes
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April 7th, 2016

Thank you for making my life and my family's so much easier.

Thumbnail of user toma198
Georgia
13 reviews
37 helpful votes
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November 27th, 2012

The website is easy to navigate. Prices were average and the items ordered were shipped promptly.

Thumbnail of user milkf
China
2 reviews
9 helpful votes
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February 8th, 2010

As the people said, it really like the one as we want! Cheap and good.

Thumbnail of user alfiec7
Illinois
3 reviews
2 helpful votes
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August 10th, 2015

I have had mixed opinion about it. Because i found it is near to good.

Thumbnail of user georgel53
Arizona
2 reviews
10 helpful votes
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May 20th, 2015

You can get almost anything that you get at your neighborhood drugstore right here at this site.

Thumbnail of user gracet19
Massachusetts
4 reviews
8 helpful votes
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January 26th, 2015

I love love love Walgreens with their affordable prices and awesome clearance sales

Thumbnail of user robinw25
Illinois
10 reviews
24 helpful votes
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December 24th, 2015

I've gotten my goods very fast and I've been very happy with my stuff!

Thumbnail of user loris127
Mississippi
7 reviews
2 helpful votes
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Thumbnail of user ritac16
Virginia
5 reviews
7 helpful votes
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February 19th, 2015

Very easy website to use. Lower prices on some items and fair shipping costs.

Thumbnail of user juliyb
Philippines
4 reviews
0 helpful votes
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February 26th, 2016

We usually buy medicine here. The service is trustworthy and approachable.

Thumbnail of user victoriaw39
GB
3 reviews
0 helpful votes
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January 18th, 2021

Walgreens impressed me with nice service and great customer support.

Thumbnail of user dianat8
New Jersey
2 reviews
3 helpful votes
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January 29th, 2015

Always excellent, ships fast great prices, delivery to my door.

Thumbnail of user maf
Virginia
6 reviews
20 helpful votes
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February 9th, 2015

I was very surprised that drugstore.com has better prices than CVS on most items.

Thumbnail of user thomasl109
New Mexico
3 reviews
0 helpful votes
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December 28th, 2016

They are usually out of stock on an over the counter supplement (Mag 64)

Thumbnail of user rm88
Massachusetts
2 reviews
4 helpful votes
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January 29th, 2016

I have always been happy ordering from this company.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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