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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.

  • Service
    165
  • Value
    136
  • Shipping
    81
  • Returns
    67
  • Quality
    122
Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
1
Negative
14
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“In and out”

rick c.
8/24/23

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Date of experience: 8/24/23
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Top Critical Review

“Unreliable”

Merle B.
12/2/24

If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing.

Date of experience: 11/14/24
See critical reviews

Reviews (773)

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Reviews that mention popular keywords

customer service (134) drug store (22)
Thumbnail of user sheilad2
Washington
26 reviews
52 helpful votes
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June 16th, 2022
• Updated review

Started using Walgreens site for the Order Online, In-Store Pickup last year and have had no problems. Have always gotten items I ordered and usually at a good price. Did have a problem with getting coupons to work but the customer service rep helped me... seems I had two accts and one was pretty old. After merging the accounts I have had no trouble with coupons or anything else. Customer service was friendly and very helpful.

Tip for consumers:
Site is straight-forward; have had problems so far.

Products used:
In-store pickup so no shipping and have not had to return anything. Had no problems contacting Customer Service by phone and Walgreens has NOT out-sourced their reps...really makes me happy.

Date of experience: June 15, 2022

Only Used Once...
September 28th, 2017
• Previous review

Can only base my review on a one time use and that was good. Got notice in newsletter that site had 2-for-1 sale on a particular supplement I use. Went there, ordered and received correct products quickly, without any problem.

Date of experience: September 28, 2017

Thumbnail of user caroll40
California
18 reviews
23 helpful votes
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July 27th, 2015

I check all Sunday ads from pharmacies looking for makeup, vitamin, supplement deals and Walgreens wins hands down. Even when it's BOGO (buy one, get one free), Walgreen's generally hasn't the lowest base price. There are exceptions, but they are few. Often their Sunday food ads show real savings to be had, too. Worth a peek.

Date of experience: July 27, 2015

Thumbnail of user gregb1382
Maryland
2 reviews
21 helpful votes
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January 22nd, 2024

Walgreens is more expensive than Walmart for my generic 3 month subscription, and it also limits your specific prescription to one store. However, this one store is very convenient to my house.

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2024

Thumbnail of user rebeccaa562
Colorado
1 review
7 helpful votes
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September 24th, 2020

I used the online site to do a drive thru pickup order. They never sent me a email with my receipt nor called me to pick up the order and according to their customer service they have no order at all. However they removed the money from my account and have refused to give it back because they can't "find" the order.

Date of experience: September 24, 2020

Thumbnail of user deef136
Illinois
1 review
0 helpful votes
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September 21st, 2022

I am writing about the Walgreens pharmacy at 95th and Cicero in Oak Lawn, IL. If you want to get a heart attack from unnecessary stress, that would be the place to go. I had to call 3 times within an hour to check on a prescription refill, holding for over 40 minutes on the 3rd call, simply because they had faxed the prescription to the wrong number. Went back and forth between them and the doctor, because obviously somebody dropped the ball, and of course no one takes responsibility. Also, those text messages they send telling you to press RENEW - don't bother. That is totally bogus. I did it twice last week, and called in last night, but what is the point? I am moving over to CVS or Costco.

Tip for consumers:
Don't expect good service at Walgreens pharmacy in Oak Lawn (95th and Cicero)

Date of experience: September 21, 2022

Thumbnail of user stacyk112
Oklahoma
1 review
21 helpful votes
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July 20th, 2020

With the pandemic I have enjoyed the convenience of online ordering. I understand that I cannot expect quick turnaround times from all sites. I do alot of shopping at our local Walgreens and had forty dollars in points to spend so I ordered items on their online store. Needless to say, I'm not impressed! Ordered on a Wednesday, after 3 days I shot an email to inquire on the order since there was no update. On day 4 Received an email with an invalid tracking #. Day 5 called customer service, after being on hold twice only to be disconnected twice I finally spoke with a person who was unable to give me ANY information. No tracking # nothing. Basically said just wait and don't call them back until Thursday (8days) if I do not see an update. Ugh... now I know...

Date of experience: July 20, 2020

Thumbnail of user gaylec3
California
1 review
0 helpful votes
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April 18th, 2014

My order took forever to arrive. After opening one of the jars of gummy vitamins, my daughter noticed there was a big blob of melted gummies on the bottom. Yuck. How on earth could anywhere be hot enough to melt these things and especially coming from New Jersey? Knowing from the past that they don't accept returns on opened products I'm out the $ for it. Even if it hadn't been opened why would I want to pay postage and a restocking fee? Won't be using them again.

Date of experience: April 18, 2014

Thumbnail of user jeremyg
California
107 reviews
581 helpful votes
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January 19th, 2010

I've found Vision Direct to be slightly cheaper than 1800contacts and the other major competitors when it comes to ordering Acuvue Contacts - make sure you always get at least 15% off and free shipping (there are coupon codes they email out if there isn't an offer on the site itself). Much cheaper than getting them from your optometrist. Only downside is they send you a lot of annoying emails, but I have otherwise found them to be reliable and cheap.

Date of experience: January 19, 2010

Thumbnail of user dariad
Nevada
10 reviews
28 helpful votes
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January 20th, 2016

They have so many different choices, it's absolutely amazing. My first order with them was shipped over night, others I got within like 3-4 days. One weird thing that happened though, I recived someone else's order. So I contacted them asking what to do after explaining the situation, they told me if I'm unsatisfied I can mail it back, on my dime, even though it wasn't something I bought. I just felt bad for the person who never got their package.

Date of experience: January 20, 2016

Thumbnail of user brennanb26
Washington
2 reviews
3 helpful votes
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March 5th, 2022

Great place to stop for high prices, long lines and rude employees. The final straw was after a trip to urgent care I took my prescription to Tumwater Walgreens. The pharmacist said "I can't read this!" I said ok... maybe you could call over to urgent care and speak with the doctor. She replied "No! You need to go back over there and have him write this legibly!" Like she was a 4th grade teacher turning down my child's homework. I asked "you want me to drive 30 minutes across town, wait in the waiting room for an hour and then drive back here?" She said yes. I took my prescription to Walmart. The pharmacist over there couldn't read the doctor's handwriting either but he made a phone call and in less than a minute had the situation under control. Tumwater Walgreens has steadily gone down hill for years and is. Ow an absolute disgrace. I'm sure they will be closing, like many other Walgreens, very soon.

Service
Value
Quality

Date of experience: March 5, 2022

Thumbnail of user jsd3
Washington
2 reviews
11 helpful votes
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October 25th, 2016

Dermastore charged me twice without permission I should have read all these negative reviews before I ordered from them, you will go through hell as I did,. You better stay away from this company, otherwise you will have horrible feelings and ripped off like Nigerian scammers online, this company is very sneaky, dishonest, bad customer service and they will bait you with discount code to get more money from your pocket, buy from other company. Also Thier products are outdated. I asked for unregistering my email from thier list, but They keep sending me ad with different email address illegally,

Date of experience: October 25, 2016

Thumbnail of user nancym118
California
15 reviews
51 helpful votes
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September 13th, 2016

I have trouble finding vitamin D in 5000 mg. So I went to their website and was very pleased with the variety I could find, and the quick delivery. Very pleased with everything, website is very easy to navigate, excellent selection and very prompt delivery, free shipping on top of all, to me is very important since those charges can add up.

Date of experience: September 12, 2016

Thumbnail of user gregg140
Michigan
2 reviews
2 helpful votes
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June 29th, 2014

Be sure to read their return policy before ordering - very rigid. Basically, if you open the package you own it. They do not stand by their products whatsoever! Purchased dual Febreze NOTICEables in the Gain Scent that give both my wife and myself headaches. No options to return or receive another scent.

Date of experience: June 29, 2014

Thumbnail of user raya295
District of Columbia
1 review
1 helpful vote
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December 5th, 2014

Took them from receipt of my RGP order on 11/20/2014 until Dec 2,2014 to complete the order. Got my two pair three days later. The price of $66 a pair with the discount included shipping. Good price. I expected faster service but since I was not in a major hurry it was ok. People on the phone are quite nice as are the supervisors who kept checking to see what the delay was about. All in all I am satisfied. Their web site is effective.The vials they ship the lenses in are a new idea (to me) and keep the lenses wet. So far the prescription seems accurate. I would recommend them. They say they are affiliated with Walgreen's so that should assure us somewhat.

Date of experience: December 5, 2014

Thumbnail of user roseh227
Nevada
1 review
1 helpful vote
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December 10th, 2020

We attempted to pickup orders in the last month and both times they cancelled it claiming a "system error". The 1st time the manager claimed he had never done a pick up order. This time the manager said that if we didn't "like it we could order from another store" and hung up on me. This happened at store #5014. The manager also claimed that all my coupons could be put back on the system. NOT TRUE! Once you use them they are gone for good. It's a fiasco. This manager was rude and childish and offered no resolution other than to reorder at 8pm at night like we can just run down there again. I think Walgreens needs to train their managers in customer resolution instead of hiring managers that treat customers bad just because we were a little upset our order gets canceled twice. Last time we spent 2 hours trying to Fix the mess and this time I wastes time on the phone with a manager that was rude. Crystal. That's all I need to say about this. I will never try pick up orders again.

Date of experience: December 10, 2020

Thumbnail of user rosed36
California
3 reviews
20 helpful votes
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August 16th, 2016

I have used this site often. They usually have what you are looking for at a reasonable price. Shipping is quick. Unless the item has liquid and it takes a couple days longer. I really like the site and I have used it much. Very helpful staff.

Date of experience: August 16, 2016

Thumbnail of user er3025
Arizona
1 review
1 helpful vote
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April 15th, 2013

I have ordered quite a few items from drugstore.com in the past. However, my last order I did have some problems. One of the items I ordered wasn't sent. When I called to complain, I will admit they immediately took care of the problem and shipped the missing item to me. I had to return one item and even though I used their shipping method and I do have tracking info that they received it almost a month ago, I still haven't received credit back to my charge card. If this is how they handle their returns, I have lots of other choices of where to buy, so I won't be buying from drugstore.com in the future.

Date of experience: April 15, 2013

Thumbnail of user amg1
Virginia
9 reviews
41 helpful votes
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March 13th, 2014

Good site with fast shipping. You can save quite a bit of money using their coupons and periodic rebates. The site has a few issues. Sometimes you have to pay really close attention to an item's fine print in order to click or checkmark a tiny box in order to get a discount for buying more than one of something. When you review your order before placing it, make sure all of your coupon codes, rebates, and special offers were applied. If they weren't, you can call customer service and they can fix it with you on the line. I shop at Drugstore.com comparing it side-by-side with CVS.com, and place orders with both for the items that they won by beating their competition.

Date of experience: March 13, 2014

Thumbnail of user michaelg370
Oklahoma
2 reviews
0 helpful votes
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August 25th, 2017

I used to get my prescriptions filled with Prime Therapeutics mail service, until they recently transferred that function to Walgreens Mail Service. Since 8/15, I have made a ridiculous number of attempts to get a prescription filled and it is still not in process. It would seem the only possible solution would be to have my doctor transfer my prescription to a brick & mortar location. Only this time it will be CVS and not Walgreens!

Date of experience: August 25, 2017

Thumbnail of user ellenr287
Florida
1 review
0 helpful votes
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January 5th, 2022

On 01/04/2022, my husband of 39 years, tested positive for COVID. Urgent Care doctor informed my
Husband that his medical issues put him at a high risk and that he would need infusion. Though my husband's cardiologist assured him that he would be fine, I, still, nervous. Feeling uneasy made it difficult for me to locate over the counter vitamins prescribed by urgent care doctors.
I asked Jasmine Guzman for help. Jasmine's professional and friendly disposition was comforting I was relieved knowing that my husband would be able to have the necessary items. Jasmine Guzman's display of sincere concern and kindness deserves recognition as a valued Walgreens associate.

Tip for consumers:
N/a

Products used:
Vitamins

Service
Value
Quality

Date of experience: January 5, 2022

Thumbnail of user zok
New Jersey
3 reviews
7 helpful votes
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April 1st, 2014

Will never order again. They use sub-par shipping companies that either don't deliver or when they finally deliver (when you are one of the lucky ones to get your order) it's to the wrong address. Customer service is awful. Poor communication and just plain rude. And if you need a refund you are going to spend days trying to get it. AVOID THIS SITE! This is from someone that ordered regularly from this site.

Date of experience: April 1, 2014

Thumbnail of user allanp139
Nevada
1 review
0 helpful votes
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July 26th, 2022

I went in to get a flu shot. There was a problem with getting the insurance information to approve which finally after 2 days they did. I'm glad they tried so hard to do that. Then I go in to get the flu shot I show up 40 minutes before they close and they tell me that's not enough time go away come again another day. I already don't have time because it's taking so long to sort out the insurance issue I sure don't have time to come back another day. I was told to not be there at 8:30 as it wouldn't be enough time I show up at 8:18 p.m. 42 minutes before closing and I'm told again not enough time. I hate that this is my only local source I will look for an alternative

Service
Value
Quality

Date of experience: July 26, 2022

Thumbnail of user sherryr16
Washington
1 review
4 helpful votes
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December 14th, 2015

My order was filled incorrectly. I couldn't see clearly with the new pair I've ordered. And they blame it's the manufacture or my eye sight has changed. But, when the new pair doesn't work, I've put back my existing pair and it works just fine. How do you explain that? After countless communications, they would not refund the opened boxes. I have coopervision multifocal contact lenses that each box costs $115. Also, I had to track them down for the refund.

Date of experience: December 14, 2015

Thumbnail of user yasmined3
Egypt
3 reviews
10 helpful votes
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September 11th, 2016

I have been ordering from drugstore.com since 2011, they provide great service at a reasonable price. The pros that I see are:
1. You recieve all in 1 package ( vs multiple packages if you ordered from department store websites)
2. Fast delivery, often arrives earlier than expected
3. You are eligible to Free deliveryat a reasonable bill amount
4. Rewards
5. Responsive in case you needed to contact customer service

Date of experience: September 10, 2016

Thumbnail of user sid731
California
1 review
1 helpful vote
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December 23rd, 2016

I have been using Biofinity-CooperVision contact lenses for years, getting them from my eye doctor. I decided to get contact lenses online for the first time, so ordered 2 boxes from Vision Direct.co.uk this last October (they were much cheaper than what the doctor charges). Initially I thought I got a good deal, but I have been noticing that they don't even last a month before they start drying out, getting very uncomfortable and even blurry! I was researching online and saw that there have been counterfeit Biofinity Coopervision lenses before, so I am wondering if these can also be counterfeits. I have decided not to use them in any case and get new ones from my eye doctor again.

Date of experience: December 23, 2016

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Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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