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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.

  • Service
    165
  • Value
    136
  • Shipping
    81
  • Returns
    67
  • Quality
    122
Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
1
Negative
14
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“In and out”

rick c.
8/24/23

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Date of experience: 8/24/23
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Top Critical Review

“Unreliable”

Merle B.
12/2/24

If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing.

Date of experience: 11/14/24
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Reviews (773)

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customer service (134) drug store (22)
Thumbnail of user davee573
Nebraska
4 reviews
1 helpful vote
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May 31st, 2022

14 cars in prescription pickup lanes, no movement in 15 minutes. Walked in, 9 people in that line. I waited 10 minutes, inside line just down to 7 people. I left.

Service
Value
Shipping
Returns
Quality

Date of experience: May 31, 2022

Thumbnail of user annad15
New Hampshire
1 review
4 helpful votes
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October 10th, 2013

I've been using this merchant for over 5 years and have always been very satisfied. The customer service is great and they've always been very helpful.

Date of experience: October 10, 2013

Thumbnail of user kingjoseph448
Mississippi
6 reviews
2 helpful votes
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October 9th, 2023

Rude staff. Long lines and higher prices than other pharmacies. Staff are overworked and stressed and in a hurry

Date of experience: October 9, 2023

Thumbnail of user jimp1004
Louisiana
1 review
0 helpful votes
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February 22nd, 2022

I talked to the pharmacist in walgreens in youngsville la.
I was taking an antibiotic and had to take another for a differant situation.
The question was can i take them together? SHE HAD NO CLUE? SAID I SHOULD CALL MY DENTIST.
The second anti was for a dental procedure because i have a knee replacement.
The first one was for a sinus infection?
How can she not know this?

Service
Value

Date of experience: February 22, 2022

Thumbnail of user ll461
Illinois
5 reviews
15 helpful votes
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September 29th, 2015

I have Shoprunner shipping, and between that and the discounts at drugstore.com, I have the ultimate in convenience, low prices and good service. Never disappointed in them!

Date of experience: September 29, 2015

Thumbnail of user tiffanym66
Pennsylvania
1 review
3 helpful votes
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March 1st, 2017

I put in my order on Sunday, 2/19/17. By Friday I still never heard anything about my order with the exception of one email confirmation from the first day that they had received my order. I called them on Friday on my lunch break to find out the issue. They claimed they had called and emailed my doctor but got no response. I asked what number they were using & they told me my cell phone number. That was bull because I never received any calls or email from them. I gave them the correct number & told them to call my doctor immediately before they close for the day. Today is Wednesday, March 1st and they still haven't processed my order! I called this morning to find out what the deal was. They said they have been faxing & calling my doctor with no response. I called my doctor immediately & asked if they received any calls, emails, or faxes from VisionDirect & they said no, they didn't. I called VisionDirect back & told them I wanted them to call my doctor immediately while I hold the line. She said she can't make outgoing calls. I said I want to speak to your manager now. She said there is no manager available now, but I can submit a ticket for one to get in touch with you within 24 hours. I said, no, that's not acceptable! Cancel my order! I have had enough! This is ridiculous! Nobody should be lied to and given the run around just to get a better price!? I would never recommend them to ANYBODY! Horrible service!

Date of experience: March 1, 2017

Thumbnail of user margaretf31
Tennessee
3 reviews
0 helpful votes
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October 8th, 2016

When you have a raincheck from Wallgreens and coupons to match, you should be able to use them but here on Mobile Hwy & Fairfeild dr in Pensacola Florida the Mgr says we can't take these coupons with this raincheck too I just looked at her like lady please. This store is the only one that always have some type of BS to tell you I just don't get it what is it? These coupons are from the news paper not printed from a computer help me out here

Date of experience: October 6, 2016

Thumbnail of user barbarak32
Arizona
1 review
1 helpful vote
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June 5th, 2015

I can't even place an order on your freaking site... password crap... takes an hour. Get a clue, idiots... and I can't post this without a password and I can't get one...

Date of experience: June 5, 2015

Thumbnail of user karenk1206
Florida
2 reviews
2 helpful votes
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October 10th, 2022

Walgreens has gone downhill since COVID and I will never use them. Many of their pharmacies have a single drive-through lane. Some manager thinks it's a good idea for the people to sit in line for an hour waiting for four COVID testers in front of them. It doesn't matter to Walgreens that I am disabled and cannot go into the store. Curb pickup is a big joke. They don't have enough employees to run the store.

The most recent experience is most horrid. I have filled a prescription twice and they have canceled it twice and not notified me of anything other than confirmation of request and I needed to wait because they were out of the stock. Who runs out of synthroid? It is a basic Rx that many people use. The first time I used the website to fill the prescription. A week later there's still no medication and they've completely canceled the prescription refill. I call on the phone and I asked them to fill the prescription and mail it to me as I requested in the beginning. No prescription, the girl didn't even enter the refill. It's just sitting out there in limbo waiting for me to refill it at a different pharmacy. Trust me I will never use Walgreens again. I had already moved the majority of my medications to an online pharmacy because of bad service. I am very happy with them and I will use Walmart for emergency medications. Walgreens no longer stocks basic medications. Sad, I used to use them all the time. They're just at the end of my street. They have overcharged
Medicare and force multiple store visits to fill one Rx.

Date of experience: October 10, 2022

Thumbnail of user todda5
Nebraska
9 reviews
20 helpful votes
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November 23rd, 2017

As a professional photographer, all of my photo prints and enlargements are done at Walgreens. They have top-of-the-line equipment that is constantly updated.

Date of experience: November 22, 2017

Thumbnail of user rodrigod5
Florida
83 reviews
175 helpful votes
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January 4th, 2016

If you don't have insurance I would not buy any Rx from Walgreens. Look for a local pharmacy or online one instead. Also, it doesn't offer free antibiotics like Publix.

Date of experience: January 4, 2016

Thumbnail of user cb136
California
5 reviews
12 helpful votes
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May 29th, 2017

I've used Drugstore.com for 20 years with great service and selection. Walgreens has bought them now, but they are still just as good. You can trust this company.

Date of experience: May 29, 2017

Thumbnail of user ricks1307
Colorado
1 review
0 helpful votes
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June 24th, 2022

Plan on wasting your time. Went there for a vaccine appointment, twice and had to wait so long for them to fill prescriptions, that the second time I left.

The staff doesn't seem to know what they are doing, except for filling prescriptions. People who waited on me had to ask repeated questions from others, all the while the person whom knows how to do it, is FILLING PRESCRIPTIONS. Five people filling prescriptions. Not one could take time out.

One of the pharmacists actually said I could go somewhere else, as they're short staffed. WTF.? I was also told that the online aspect of filling out 5here forms isn't effective or useful.

I got anxious, as I was the only customer at the pharmacy. My wife and I decided to leave, not before I ranted at the manager, who appeared too old to deal with it. Certainly didn't have her house in order. Yes, there's two sides to every story as the only she said. But, the customer is always right, used to be respected.

There are lots of pharmacies in Fort Collins. I won't be back. I don't like poor, disrespectful service. They probably don't like me.

Nobody wears a mask. Even though Larimer County is on alert. None of the staff. Including the manager and pharmacist, who interacted in close contact with us Seniors.

The pharmacist actually took time out to listen to me complain and all she wanted to do was make excuses for her incompetence. She didn't say, "We're sorry. Why don't I give you the vaccine now?" She wanted to attack me. They disrespect their customers.

The worst service I've had in Fort Collins, since I moved here seven year ago.

Tip for consumers:
Don’t go there for vaccines. Order online prescriptions so people don’t have to wait for other services. Tell them to hire more competent help.

Products used:
None

Service
Value
Quality

Date of experience: June 24, 2022

Thumbnail of user micheller36
Kansas
2 reviews
3 helpful votes
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September 26th, 2014

I won't order from this company again! I ordered lenses on 8/18/14.24 hours later notified of problem with payment (I didn't realize the bank cancelled my card to protect it due to data breach at a local store). I put in another cc. No confirmation that it worked or didn't work. Several weeks later I hadn't heard from them (no lenses) so I called and learned they were on back order. No indication of payment problems. I called again (5 weeks later) tonight and was told they had a problem with the cc. I put in another one. They advised it went through on the 2nd cc tonight. I didn't change a think with that card! Now they are saying the order has to go to the manufacturer to be filled. (back order usually means their shipment is delayed. Now I come to learn they don't get shipments!) So I now have to wait another 4-10 business days. I've been without lenses for several weeks now. This might have been worth the delay if they had been deeply discounted-- but they were the full retail price. Apparently the mfg. Doesn't allow discounting of this lens. There was no benefit to using this company whatsoever. Next time I'm going back through my dr's office or some other vendor. Their customer service agents are of little to no assistance. When they ask if they can be of further assistance and I asked what can you do for me? DEAD air... They don't have authority to offer any real help..

Tip for consumers:
I'd only use this site if 1) you're getting an amazing discount and 2) have plenty of time before you need your order and 3) you don't care about communication from the vendor about your purchase and any problems your order may have!!

Service
Value
Shipping

Date of experience: September 26, 2014

Thumbnail of user joek822
North Carolina
1 review
1 helpful vote
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January 11th, 2022
Verified purchase

Dont use Walgreen's if you can avoid it. I've had prescriptions filled at most of the chains. Used Walgreens for the last 16 yrs. After Covid hit the Walgreens here has become inept at filling prescriptions. Its insane. Peole leaving the lines in droves and cursing under their breath. Instead of 7 workers behind the counter they are down to 3. And two of them are always brand new to the job. Covid comes first no matter how many days your meds are late. The last two times took 12 hrs after calling in the script a week in advance. The very last scripts they filled for me were completely off the rails. The woman in the drive thru knew I was not coming back and would not give me the meds without paying $275. Its normally 45. To make a vey long story short, if you rely on your medication, use a private Pharmacy. Walgreens is in the Covid business atm. They even closed the drive thru here. And it's a very big pharmacy. You can watch a person enter, go to the Covid line, and get immediate attention. The other 20 customers all sigh at once. It's funny. I wish I would have taken a pic to post.

Tip for consumers:
Dont use Walgreen's

Products used:
Prescriptions

Service
Value
Returns

Date of experience: January 11, 2022

Thumbnail of user deborahm9
North Carolina
3 reviews
9 helpful votes
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February 3rd, 2012

I have ordered contacts several times and will continue to. The web site is very user friendly and reorders is only a few clicks. The prices are great and ship time is fast!

Date of experience: February 3, 2012

Thumbnail of user patriciav7
Pennsylvania
1 review
1 helpful vote
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May 23rd, 2013

My husband and I have shopped at drugstore.com for years with no problems - until recently. I purchase a very costly cream which is like a miracle for older women who wish to keep their necks youthful. However, it must be used twice a day to truly work. I ordered it in March and it never arrived. After 10 days I telephoned and found that my order was sitting at the shipping point and, inexplicitly, no one knew why it hadn't been shipped. I was told it would be shipped immediately. It was but I received two identical orders, one of which I had to take the time and trouble to ship back. At least they credited my credit card for the second order. Running low on the cream, I ordered it again, but when it arrived the box contained a bottle of foundation make-up so cheap it wasn't even packed in it's own box, but just rattled around in the shipping box along with an invoice for $108.80. Now I'm completely out of the neck cream and drugstore.com is out of it, too. I only hope that the assurance that my account will be credited the $108.80 as they promised is true. I will NEVER shop at drugstore.com again and urge everyone else not to, either. They don't deserve to be in business!

Date of experience: May 23, 2013

Thumbnail of user briannam6
Kansas
1 review
0 helpful votes
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November 20th, 2014

Do NOT order from they will change your order and charge you without telling you or contacting you until you receive the shipment confirmation. Terrible customer service, my order hadn't even shipped yet and they still wouldn't just cancel it! I'M SO $#*!ING PISSED TRUST ME WHEN I SAY YOU DO NOT WANT TO FEEL HOW I DO RIGHT NOW SO JUST DON'T $#*!ING ORDER FROM THEM, OKAY?!?!

Date of experience: November 20, 2014

Thumbnail of user peggyg93
Michigan
1 review
0 helpful votes
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November 19th, 2019

Walgreens is the worst pharmacy I have ever been to there staff in the pharmacy lacks customer service they have none you get text from the pharmacy to say your prescription is ready you go to pick up up your prescription it's not ready so then you have to wait an hour or more they keep you waiting in line they do care about there customers the staff in the pharmacy need to change when they closed rite aid that was there first mistake the staff there had customer service and filled your prescriptions quickly they need new staff in Walgreens in Purcellville VA

Date of experience: November 19, 2019

Thumbnail of user verdellc2
Ohio
30 reviews
11 helpful votes
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April 6th, 2016

I love going to Walgreen the sales people are all ways so nice there if you going there a lot they get to know you and will call you by name when you go in

Date of experience: April 6, 2016

Thumbnail of user rutho14
North Carolina
4 reviews
8 helpful votes
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February 8th, 2017

I use an online service to order my meds from Walgreens. I receive friendly reminders. I have received them in a timely mannerI have never had a problem with this service..

Date of experience: February 8, 2017

Thumbnail of user juliom237
Florida
1 review
0 helpful votes
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September 9th, 2022

Walgreens - Store #6568 has a very poor customer service on the phone. It is near impossible to talk to a human being.

2274 FORTUNE RD
Kissimmee, FL *******

Service
Value
Quality

Date of experience: September 9, 2022

Thumbnail of user fabioo19
Utah
1 review
0 helpful votes
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December 18th, 2022

BE CAREFUL! WALGREENS IS USING DECEIVING ADVERTISEMENT!

Walgreens advertised a product on the internet for a price (my product was advertised for 3.59), but in store, they wanted to charge me over 7.50 for the same product, same SKU.
I understand this practice as advertising that deceives the customer.
They refused to sell the product to me for the price advertised online.
That is dishonest!

Service
Value

Date of experience: December 18, 2022

Thumbnail of user michaell265
Illinois
1 review
1 helpful vote
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January 16th, 2017

Placed an order for 4 boxes of contacts. They took a few days to verify my prescription. Expected this. Then they said my doctor refused to give the prescription. Called doctor, they faxed it over. Few days later I get another email saying they can't fill my one year supply of contacts because I had my exam a month and a half ago and a year supply would go over the expiration date but they'd "call my doctor to get an extension" and it'd take a few more days. I've been wearing contacts for 15 years and I'd never heard of such a rule. I just had my exam for goodness sake! But, I thought, maybe there's some new law I didn't know about and they said they'd still get the contacts out in a few days. Why would the lie? They like money, right? After days of waiting for a response, I sign into my account to check the order and they cancelled it! I write an email asking what happened and they repeat the prescription expiration BS and say I'd have to start the order all over again! Wtf!? I found a competitor that was the same price for my brand of contacts and I called my doctor before I even placed the order to make sure this whole thing wouldn't happened again. To my surprise, they tell me there's no such rule limiting how many boxes of contacts I can buy and I can purchase right up until the date the prescription expires, hence the whole point of an expiration date! Vision Direct blantly lied to me, for reasons unaware to me. Save the hassle. Go somewhere else. I went to Lens.com but I don't care where you go. Just anywhere else.

Date of experience: January 16, 2017

Thumbnail of user angelias1
Texas
5 reviews
3 helpful votes
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June 1st, 2015

I love this website. They have a wealth of products. I have ordered several times and was very pleaseed with the products and how fast it was mailed to me. I will continue shopping on this website.

Date of experience: June 1, 2015

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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