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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.

  • Service
    165
  • Value
    136
  • Shipping
    81
  • Returns
    67
  • Quality
    122
Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
1
Negative
14
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“In and out”

rick c.
8/24/23

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Date of experience: 8/24/23
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Top Critical Review

“Unreliable”

Merle B.
12/2/24

If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing.

Date of experience: 11/14/24
See critical reviews

Reviews (773)

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Reviews that mention popular keywords

customer service (134) drug store (22)
Thumbnail of user deboraht1213
Illinois
3 reviews
8 helpful votes
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October 23rd, 2022

I was denied the free Covid booster today at the Walgreens in Monmouth, IL. I am so done with Walgreens. Used to be a good store. Wtf is up with that?

Service

Date of experience: October 23, 2022

Thumbnail of user garym2166
North Carolina
1 review
0 helpful votes
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December 1st, 2022

I went to Walgreens in High Point, NC, yesterday to buy Iron Supplement Pills. As I looked at the display, I couldn't find what I was looking for. I found the Manager on Duty and explained my situation. He gladly walked me back to the supplements and found what I needed; He asked if there was anything else he could do for me. I thanked him and proceeded to the checkout counter, where the cashier picked up the SERVICE BALL. She greeted me, asked if I found everything I needed, as she rang me up, she made sure I was a rewards member and had entered my phone number to activate. She then looked at my account and notified me that I had a $5.00 discount in my account. I say this because I have encountered a number of service personnel who have treated me as if I was interrupting their day. I just believe in this day and age when you see good old fashioned Customer Service it should be acknowledged. Yes, that is very sad, but it is the world we live in. It should be the norm rather than the exception. Good Job Walgreens you are among the Elite today!

Tip for consumers:
Acknowledge Great Service

Products used:
Iron Supplement Pills

Service
Value
Quality

Date of experience: November 30, 2022

Thumbnail of user janam74
California
1 review
1 helpful vote
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August 31st, 2020

After reporting fraud to Walgreens corporate. Ryan the pharmacy manager is still allowed to commit fraud. He had someone call claiming to be a manager!
He manipulated my walgreens rewards card! Obviously the IT department could track this. They didn't.
DO YOU TRUST WALGREENS
This was the second BAD experience with Walgreens, Santee 9805 Mission Gorge.
The first incident: We caught the female pharmacist that filled the pain rx was SHORT. PILL COUNT DID NOT match the prescription.
She was besides herself that we counted the pills. When only half were recieved. Hmmm. She said why did you count the pills. Walgreens tried to sweep this under the rug with a 20.00 gift card. Please double check all prescriptions from Walgreens as they condone this type of activity. Needless to say this female pharmacist hasn't been seen in some time.
How funny. At this point Walgreens condones this behavior. Pretty sad buyer beware. CVS down the street on Mission Gorge and Cuyamaca accommodated with. Loved the service, loved the clerk and Beth the pharmacist rocks. Thank you CVS!

Date of experience: August 31, 2020

Thumbnail of user bradb56
New Jersey
24 reviews
23 helpful votes
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April 28th, 2016

... and easily found the info on the Pharmacydrug I was looking for; Walgreens's & Walmart's Pharmacy website(s) can't hold their pants up compared to this website!

Date of experience: April 28, 2016

Thumbnail of user ashleyc150
Virginia
2 reviews
0 helpful votes
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April 7th, 2017

WARNING! DON'T GO HERE IF YOU DON'T HAVE TO! Jari V. the pharmacist assistant tells customers that he will personally call your clinic or Dr. and figure out your refills or any unique circumstance you may have. LIE he never calls and I caught him in a lie and he refused to accept fault or remedy the situation. I had to stand at the counter and make sure he was making the calls that he says he is doing. The pharmacist on duty, Catherine N. Never never never once asked me what was wrong or even how she could help. She only proceeded to yell at me as a customer in front of other customers threatening my private information and that I didn't need to know about Jari's phone conversation with MY Dr. I asked for apologies and was given none. If we didn't have to go somewhere so close I would rethink ever coming to Walgreens 6390 Brooklyn Blvd Brooklyn Center. If you can go to another pharmacy GO. They obliviously do not care about their customers well being or having any proper customer relations.

Date of experience: April 7, 2017

Thumbnail of user rebeccaw320
GB
1 review
0 helpful votes
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October 22nd, 2019

I've ordered a few things through Walgreens online before with minimal issues (people at the front couldn't figure out where the packages were), but this most recent time has made me decide never to purchase anything online through them again.

I recently purchased a scale for shipping purposes back on September 27th and the email said that it would take 3-7 business days to ship to the store. I waited and waited and never received a 'delivered status' email or phone call. I went in on Oct. 14th and the cashier clerk said that it was still being shipped. I checked my tracking status and it showed that it was delivered to the store but was being sent back? So I called the Walgreens help number and spoke with someone and they said that it must have been a glitch and that I should receive it the following Monday. Never heard anything.

I checked the tracking status the following Tuesday and it said that it was shipped to Georgia? (I live in Chandler, AZ). I called the Walgreens help number and they said that they couldn't give me a refund that I would have to dispute it with Paypal Credit (who I bought it through).

I called Paypal credit and they said it could take up to 60 days to get a refund.

LONG story short. Don't order online through Walgreens- they're not consistent and will not refund you if your packages are never delivered.

Service
Shipping
Returns

Date of experience: October 22, 2019

Thumbnail of user sonyab10
California
2 reviews
18 helpful votes
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March 31st, 2016

It won't allow me to give a business a 5* rating. Which is frustrating. If site jabber is legit, why is it forcing people to give false 1* ratings. I would like for this review to have been of Amazon. Which I love btw. I will be dropping Prime because they took out the 2 day delivery for Prime members. Well everyone actually. 2 day shipping does not mean 2 day delivery. I have to pay for 1 day shipping to get anything sooner than 5 days. Which means I will probably be buying a lot of stuff from other sites. Instead of buying every little thing from Amazon. Because it's faster. And I have found that I can get stuff like tablets a lot cheaper from Game Stop. Who knew. If I'd of known. Which if they hadn't removed my only Prime benefit I used, I never would have known. But I will always be an Amazon customer. They have awesome customer service. I have bought and returned 3 tablets in less than a month. Each time they gave me an advanced refund. Meaning they refunded my money before I even sent the items back. Which is awesome. That means I don't have to wait to buy my next item. They also pay return shipping and give you the option to choose to have UPS pick up the return from your home. And they set it up. No printing your label. And if you have to have a label because UPS pickup is not available, they will mail you a label if you do not have a printer. So returns are hassle free. Customer service is usually friendly. I have run into the typical shouldn't deal with the public types. But they aren't the norm. More often than not, their representatives are helpful and curtious.

Date of experience: March 31, 2016

Thumbnail of user joe.b
Nevada
5 reviews
8 helpful votes
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January 9th, 2022

STAY AWAY. If you ever went to this pharmacy you know what I'm saying. THIS PHARMACY AND ITS WORKERS SUCK. You want to be treated like crap, go to this pharmacy and you will get the demeaning chubby girl to talk down on you. You will wait every time you go to this store for at least 45 minutes and then get treated like like crap and demeanedThey are all rude and degrading, don't know anything about giving meds and think they can just treat you with disrespect and waste your time and laugh about it. 2 minutes down Ann road and CENTENIAL will treat you right and no lines to wait in and no disrespectful people waiting on you. They should fire every person in this department and all the custo ers will be very happy. Walgreens on Rainbow and Ann. STAY AWAY.

Tip for consumers:
STAY AWAY OR SUFFER

Products used:
Could you buy the product due to the crazy lady that works there.

Service
Value
Shipping
Returns
Quality

Date of experience: January 9, 2022

Thumbnail of user tamarar238
New York
11 reviews
1 helpful vote
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December 13th, 2022

My experience overall is good… Variety of products, great deals, lots of coupons, rewards; friendly user apo, but doesn't accept US Territory Credit Cards.

Tip for consumers:
You can’t buy online with a Credit Card from a US Territory!

Products used:
Everything I buy and I love it…

Service
Value
Quality

Date of experience: December 12, 2022

Thumbnail of user jennieh5
California
19 reviews
30 helpful votes
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September 27th, 2016

This is a great place to shop when the items you need are out of stock at your local drugstore. You can also use paper coupons. Just mail them in.

Date of experience: September 25, 2016

Thumbnail of user sherryd
New York
19 reviews
90 helpful votes
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June 2nd, 2010

Much savings to be had shopping here instead of going to a local drug store. They also have free gifts when you order!

Date of experience: June 2, 2010

Thumbnail of user leight44
South Carolina
6 reviews
4 helpful votes
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August 20th, 2020

Really great reward programs. Nice selection of merchandise. Clean stores. App is user friendly & allows you to check stock at local stores.

Date of experience: August 19, 2020

Thumbnail of user onikat
VI
19 reviews
17 helpful votes
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March 10th, 2015

An item in my order spilled, but overall ok. Sometimes packages take a long time to arrive; other times they arrive super fast.

Value
Shipping
Quality

Date of experience: March 10, 2015

Thumbnail of user maryb349
Florida
12 reviews
2 helpful votes
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October 11th, 2016

When I'm under a time constraint these stores are fast. Just call in a prescription and use the drive through for pickup.

Date of experience: October 11, 2016

Thumbnail of user helenab23
Pakistan
3 reviews
0 helpful votes
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September 9th, 2021

I have received only the bench. Would very much like to get my tub and the other things. Could you give me a guess at when I might expect them?

Date of experience: September 9, 2021

Thumbnail of user rayl426
Colorado
1 review
0 helpful votes
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December 18th, 2022

Showed up this morning for my vaccine appointment and was turned away with no phone call or heads up, absolutely unacceptable

Tip for consumers:
Horrible company

Products used:
Nothing because they suck

Service
Quality

Date of experience: December 18, 2022

Thumbnail of user kt20
California
1 review
7 helpful votes
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February 7th, 2013

Sent out the wrong order twice in a row! Horrible customer service. Will never order from this company again! Stay away!

Date of experience: February 7, 2013

Thumbnail of user vincentm32
Wyoming
5 reviews
22 helpful votes
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April 3rd, 2015

There probably the best I have used. And customer service always super, try this site once and you'll be back also.

Date of experience: April 2, 2015

Thumbnail of user paulm712
District of Columbia
3 reviews
2 helpful votes
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May 11th, 2018

I bought here several times, good service and friendly prices, they know how to deal. I always recommend this online store

Date of experience: May 10, 2018

Thumbnail of user dawnw22
Minnesota
12 reviews
25 helpful votes
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April 24th, 2015

I use it all the time, we are a walgreens family and not just for medications. It is always well stocked.

Date of experience: April 24, 2015

Thumbnail of user rosemarier5
Pennsylvania
5 reviews
0 helpful votes
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December 15th, 2016

I use this site to stock up on health & beauty products! Their pricing & selection are fabulous! Definitely recommend!

Date of experience: December 14, 2016

Thumbnail of user deanf191
Minnesota
1 review
0 helpful votes
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October 24th, 2022

Trying to schdule a simple flu shot, kept asking for account to be set up over and over when I have already have one set up, I think I will just rely on my main clinic

Service
Value
Shipping
Returns
Quality

Date of experience: October 24, 2022

Thumbnail of user carlw26
Texas
1 review
9 helpful votes
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July 9th, 2014

I ordered replacement rigid gas permeable lens on line from VisionDirect on 6/19/14 and faxed them the prescription from my optometrist the same day. Received back an email confirmation that my order was complete. Over the next several weeks, I experienced multiple problems with VisionDirect. It took a full week, until 6/26 before VD told me there would be an additional charge to make my lens. I paid the extra charge immediately. A week later I called customer service and was told there had been some miscommunication with their lab so my lens still had not been made. It is now 3 weeks since I placed the order and I was just emailed that the lens is only now being shipped to me. Luckily, after the first snafu, I decided to order a duplicate lens from a competitor, www.RGPlens.com. I received the lens from RGP a week later--no problem, plus they charged less than VisionDirect for the same lens. If you need a rigid gas permeable lens, avoid VisionDirect and go with a more professional operation, like RGP--that's my lesson.

Date of experience: July 9, 2014

Thumbnail of user tedl15
California
5 reviews
0 helpful votes
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July 15th, 2015

drugstore.com helped me in really bad situation
Thus customer support is not so good, but everything else is fine

Service
Value
Shipping
Returns
Quality

Date of experience: July 15, 2015

Thumbnail of user lawerncek
Arkansas
2 reviews
7 helpful votes
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April 2nd, 2015

Sent wrong lenses then would not accept back because box was opened? They are not interested in keeping customer

Date of experience: April 2, 2015

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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