• Bookmark

    Walgreens

Walgreens

Is this your business?
Write a Review

Overview

Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.

  • Service
    165
  • Value
    136
  • Shipping
    81
  • Returns
    67
  • Quality
    122
Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
1
Negative
14
View ratings trends
28
See all photos
How would you rate Walgreens?
Top Positive Review

“In and out”

rick c.
8/24/23

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Date of experience: 8/24/23
See positive reviews
Top Critical Review

“Unreliable”

Merle B.
12/2/24

If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing.

Date of experience: 11/14/24
See critical reviews

Reviews (773)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (134) drug store (22)
Thumbnail of user nancym141
Connecticut
2 reviews
18 helpful votes
  • Send Message
June 26th, 2017

Purchased items for parents. Quick delivery and easy to use.
Products arrived as ordered and described in the site.

Date of experience: June 26, 2017

Thumbnail of user sherin13
California
4 reviews
3 helpful votes
  • Send Message
November 6th, 2015

I was turned on to drugstore.com because they are the only ones who sell the lip balm I like which is natural ice. Best stuff ever!

Date of experience: November 6, 2015

Thumbnail of user davidt200
District of Columbia
7 reviews
2 helpful votes
  • Send Message
January 18th, 2021

I had some problems with my health. And sometimes i ordered the needed drugs here by very nice prices. So i advice this service to anyone

Date of experience: August 9, 2016

Thumbnail of user nuyibanm
California
3 reviews
0 helpful votes
  • Send Message
January 29th, 2017

Never got greed at walgreen store or welcome as soon as i walked in store or asked for help if i need anything i have to be like a chicken with no head and see if i csn find it in the ile no ummmmmmmm gotcha ummm naaa i cant find it, who. Can help me ummm restroom humm meed the key lolx. Other then that they are awasome

Date of experience: January 29, 2017

Thumbnail of user jasmineh2
Oklahoma
6 reviews
21 helpful votes
  • Send Message
December 29th, 2010

I always received my products quickly and have never had any problems. I have ordered a variety of items, but really like their online pharmacy.

Date of experience: December 29, 2010

Thumbnail of user alexandraf5
GB
4 reviews
4 helpful votes
  • Send Message
April 1st, 2015

Got to love their range and an ability to filter according to type of product (such as all-natural).
Quite happy with the cash back too.

Service
Value
Shipping
Quality

Date of experience: March 31, 2015

Thumbnail of user anthonyj632
Tennessee
3 reviews
0 helpful votes
  • Send Message
June 2nd, 2021

It's been 5 days or so since I've had my exit only area empty like a woodchipper does as it's spitting out wood on a hot summer day. I kept trying and trying to make my poopshoot go poop but nothing. I'd been clinching my buttcheeks together and releasing like it's a daily workout ritual for days now. I made my way into the local Walgreens to search for the perfect butt washer. I found myself eyeballing something that looked like a giant douche. I wasn't for sure whether I should get the single or a 6 pack. I called all my friends and even asked the cashier if she wanted to join my terd spewing party. Unfortunately they all turned me down. When I returned to my homestead, I realized the box stated "ready to use" I inserted the entire package in my turd cutter, alarming the enema was actually inside the box... So apparently it's not "ready to use." Finally retrieving the enema out of the box, after I removed the plastic sleeve 5 hours later and exposed the lubricated tip the enema was ready to insert. But much to my surprise, the tip had not been lubricated and felt more like a cat's tongue. After feeling the cat's tongue I made my way to my throne and I noticed the pictures on the box, realizing I had administered it in the wrong position apparently ur not supposed to stand on your head and shove it in like your stuffing your grandmother's Thanksgiving turkey. I started squirting out turds like a machine gun then there was an explosion like a volcano. Moral of the story never plug your poop shooter and always... Always read the directions first.

Products used:
Ready to use lubricated big enema

Service
Value
Quality

Date of experience: June 2, 2021

Thumbnail of user pauls1173
1 review
1 helpful vote
  • Send Message
May 9th, 2019

Great products, prices, and fast shipping! Excellent service. Prompt delivery. Great site to get all your meds.

Date of experience: May 9, 2019

Thumbnail of user anonymousn1024
Illinois
1 review
0 helpful votes
  • Send Message
March 22nd, 2022

Everyone at Walgreens is $#*!ed. Only work there if you are $#*!ed. Terrible service.Don't trust thier $#*!.

Tip for consumers:
$#*!

Products used:
$#*!

Date of experience: March 22, 2022

Thumbnail of user celiad5
New Jersey
7 reviews
9 helpful votes
  • Send Message
June 29th, 2017

Ordered skin care products from Walgreens with no problem. Products came on time and in good condition.

Date of experience: June 28, 2017

Thumbnail of user williamb4660
Nebraska
1 review
0 helpful votes
  • Send Message
September 3rd, 2022

At 7:50 PM on Friday, September 2,2022, I, William Bailey, a retired military officer, visited Walgreen at 5975 WEDDINGTON RD, Matthews, NC ******* – to speak with the pharmacist. Instead of communicating with the pharmacist standing there, Wendy addressed me in a very unprofessional manner. The pharmacist refused to read my document to update my shot record for international travel on Sunday, September 2,2022. These shots were given at Walgreen, and I was trying to get all my shots records updated on a yellow-shot record card. The team at this location does not understand that Walgren is a corporation, and we, as customers, should be able to go to any Walgreen and get the same quality of services.

Then Wendy closed the pharmacy secure windows in my face. I knocked on the door and the pharmacy, and Wendy refused to open to door to address my concern. Another employee opened the door and asked if she could help me, and I asked her what the lady's name doing all the talking, and she said, Wendy.
I then went to the front and asked to speak with the manager. The clerk stated that the manager was in the back and said there was nothing they could do to assist me or address my concerns. This is when I came home and called customer service and wrote this letter.

Service
Value
Shipping
Returns
Quality

Date of experience: September 3, 2022

Thumbnail of user lanen3
Arkansas
2 reviews
0 helpful votes
  • Send Message
January 18th, 2021

Reminders, delivery, pricecheck - they have these. A very convenient store to get the medications you need and not to worry anything goes wrong.

Date of experience: February 10, 2017

Thumbnail of user rossmichelle037
Missouri
3 reviews
1 helpful vote
  • Send Message
February 25th, 2023
Verified purchase

I Hate Walgreens Store! + Their Pharmacy Prices!- Beware!- Warning!- If u want to See Great Low Prices!- Forget It!- U Won't Find it There!- Except For a Few Items!+ It's So Pathetic! It's Only for The Trail mix!-+little Bags of Sunflower Seeds!+ Only If it's The 99 Cents-Drinks!-Everytime I go there! Their Terrible over- Priced Items are Shameful!-it Almost Gives me a Shock Attack!-! I can't believe how Super High!-Most of their Prices are!-Its INSANE There!- for items that Should be only A Dollar Or Two!- each! But it's too bad!- their nothing like The Dollar Stores!- That's Much Better!-than they are!-A Small box of Grapenuts!- is Almost 6$ each!- and for a Small Tube of Cream!- for Example for itching rashes!- Its Over Eight Dollars!- And A Small bottle of Nail Polish!- 4$ Each!- Ridiculous!-And I asked When will they have any discount Sales!?- at least for the Cereals!?- and the cashier Couldn't Even Say When!?+ I asked The manager!- why are their Prices- Most of them!- so Expensive!?!-For many items! That I can get for only a Dollar!- at the Dollar store!-+ Even she Said!- that she can't do anything about it!- That's SAD!-Not even The Manager!?- Really!?- it's Pitiful!- She Blamed it on The Corp!-in Charge!-that's Over them!- So it's The big Dumb Greedy-Boss!- that's Doing these Horrible Pricing!- that's Nothing but a Rip Off!- and it's Not Even Worth it!- So Now I'm Done with That Store!- For Good! I spent over 100$ there!- for Food and Supplies! I know that if this was at the Dollar Tree!- I would have been able to Pay half that Price!- I can get Fifty Items!- For Food and Supplies!+ Even Frozen Foods!- There!- Even Snacks!+ Milk!+ Cereal!- For Only:1.25$-Each!-That only comes to over Fifty Dollars!So- Don't Shop at WALGREENS!-They are The Worst Store in the World!- Because Of Their Greedy Company Owners! They are The PROBLEM!- So I'm happy To Say: That I'm Not A Customer There- Anymore!-From Now On!- it's The Dollar Stores for Me! At least their Not Greedy!+ Corrupt like They are!+ I will Save A lot of Money There Too! So Shame on U!- Walgreens!-the Dollar Stores!- will Always Replace U!+ By the Way CVS Pharmacy!- are Much Better than u Too!- Their Prices are Awesome!- with Great Products!+ Lower Prices Than Yours! So Goodbye!-+ U Won't Be Missed!- Either!

Tip for consumers:
Walgreens is Too Greedy For Money!! I don't Recommend Shopping Here at All!!- I'll never Shop there Again!!- My Advice: Skip Walgreens!!+ Try The Dollar Tree!!- They are The Best Store To Shop at!!- For Everything!!- Good luck if u Shop at Walgreens!! You Might Regret it Too!!- Like I Did!!- Especially If U Don't Won't to Be RiPPED OFF!!- They Don't Care about Their Customers!!- They only Care about Taking Your Money!!+ More Than they Should!!-+ That's Wrong!!

Products used:
Breakfast Cereal,skin cream,pens,Notebooks,and Milk,and snacks, Bread,etc!! But Never Again!!

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2023

Thumbnail of user lindaq16
Michigan
1 review
2 helpful votes
  • Send Message
October 17th, 2016

WHILE IN LAS VEGAS MY SON AND FRIEND GOT SICK WITH FOOD POSINING I NEEDED THINGS TO KEEP THEM HYDRATED THE WALGREENS AT 3339 LAS VEGAS BLVD WAS AWSOME THEY HELPED ME FIND EVERYTHING I NEEDED AND THE PHARMACH WAS OPEN ALL NIGHT TO GET PERSCRIPTIONS. ALL STAFF WAS FRIENDLY AND THEY HAD EVERTTHING YOU COULD WANT.

Date of experience: October 16, 2016

Thumbnail of user danielg414
1 review
0 helpful votes
  • Send Message
April 10th, 2019

Great place to order at super low prices. I was hesitate the first time, but found it to be a great experience. Thanks

Date of experience: April 10, 2019

Thumbnail of user katrinac4
Maryland
10 reviews
54 helpful votes
  • Send Message
December 22nd, 2021

How do you not have Pfizer boosters available, for any date, for a 25 mile radius? Rite Aid, Walmart and CVS do. Ridiculous.

Date of experience: December 22, 2021

Thumbnail of user samantham23
Illinois
1 review
2 helpful votes
  • Send Message
December 11th, 2014

VERY DECEIVING the website is cluttered with offers and discounts, but you don't realize your item is excluded from any discount until after you pay. Very Poor practice.

Date of experience: December 11, 2014

Thumbnail of user roberta2380
Illinois
1 review
0 helpful votes
  • Send Message
June 20th, 2021

Love taking surveys and looking at different thing. So much fun & easy to do. I try to get more people to do it.

Tip for consumers:
Look good before you buy lots of sales out there just gotta take your time.

Products used:
Charge card

Service
Value
Shipping
Returns
Quality

Date of experience: June 19, 2021

Thumbnail of user brucep316
New Jersey
1 review
0 helpful votes
  • Send Message
June 28th, 2021

I DONT WANT TO SAY DONT USE WALGREENS PHARMACY, JUST DONT USE IT IF YOU CANT GET MARK TO FILL IT. ALL THE REST ARE INCOMPETENT OR INCAPABLE NOT SURE WHICH

Tip for consumers:
Can't count on pharmacist to do the correct thing

Products used:
Medicine

Service
Value
Shipping
Returns
Quality

Date of experience: June 28, 2021

Thumbnail of user brettr39
1 review
1 helpful vote
  • Send Message
April 8th, 2019

Excellent price, excellent customer service, order is always correct. All this for about 3 years now.

Date of experience: April 8, 2019

Thumbnail of user mitchellp20
1 review
0 helpful votes
  • Send Message
April 12th, 2019

Honest company, legitimate product, fast shipping! Excellent products and service.
Great service! Thanks you so much!

Date of experience: April 12, 2019

Thumbnail of user conniem30
Illinois
1 review
9 helpful votes
  • Send Message
September 5th, 2014

I have never felt the need to SLAM a company online via a review UNTIL NOW. Ordering from Vision Direct has been a TERRIBLE experience. I had to call 4 times over the course of 3 weeks because my order was not being processed. I was patient until now and I feel the need to write this review. All that was needed was to verify my prescription from my eye doctor's office. Vision Direct said the number I gave them was incorrect BUT it was correct. Each customer representative I talked to even Googled the number & found it was correct. They said when they called it would just ring and ring. NOT TRUE. EVERY TIME I call I am able to talk to a representative at my eye doctor office almost immediately. One Vision Direct rep told me to try faxing the verification. I asked my eye doctor's office fax the verification of my prescription but it would not go through. I called Vision Direct and the customer representative told me their fax was actually down at the moment. Pointless road bumps like this KEPT HAPPENING for 3 WEEKS. Vision Direct may have decent prices but the SERVICE IS TERRIBLE. I have NEVER left a negative review online for a company or dealt with such a hassle like I did with Vision Direct. Stopping the review now b/c it is getting too long & you get the point.

Tip for consumers:
DO NOT ORDER FROM VISION DIRECT

Service
Value
Quality

Date of experience: September 5, 2014

Thumbnail of user reginaf34
Michigan
4 reviews
21 helpful votes
  • Send Message
June 1st, 2019

My daughters & I are on a four day trip to Memphis.Our first night when we arrived we went on a mile walk to the closest Walgreens & bought a case of water & some other snacks to keep in the hotel room. We went back the next day to pick up a few toiletries that we realized we had forgotten. I needed to use the restroom as I am on a diuretic. There were two 30ish-year-old African-American ladies working & when I asked them where the restroom was they told me "we don't have a restroom."I told them it's illegal not to have a restroom. She said that we don't allow anybody but employees To use the restroom. I am a retired physician I have heart problems and I'm on a diuretic for which I need to take water pills. She told me I can walk across the street and go to the café and see if they would let me use their restroom. I am not going to walk into a place where I have no intention of buying anything and use the restroom. I hope somebody loses it one day and urinates defecates or vomits on their floor and they have to clean it. This hotel was located on the corner of North Main in downtown Memphis Tennessee.

Date of experience: June 1, 2019

Thumbnail of user oussamam12
New York
1 review
2 helpful votes
  • Send Message
March 20th, 2022

Not waste your time to come to this store late night, 2395 John F. Kennedy Blvd, Jersey City, NJ *******

Service
Value
Shipping
Returns
Quality

Date of experience: March 20, 2022

Thumbnail of user clintb28
Canada
2 reviews
1 helpful vote
  • Send Message
April 12th, 2016

This is a drug store where you can find almost everything you need. The shipping is very fast. Wouldn't mind to get bigger discounts though

Date of experience: April 12, 2016

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

How do I know I can trust these reviews about Walgreens?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Walgreens?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business