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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.

  • Service
    165
  • Value
    136
  • Shipping
    81
  • Returns
    67
  • Quality
    122
Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
1
Negative
14
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“In and out”

rick c.
8/24/23

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Date of experience: 8/24/23
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Top Critical Review

“Unreliable”

Merle B.
12/2/24

If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing.

Date of experience: 11/14/24
See critical reviews

Reviews (773)

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Reviews that mention popular keywords

customer service (134) drug store (22)
Thumbnail of user brendab72
Texas
6 reviews
2 helpful votes
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April 19th, 2016

I go to Walgreens in Gold Canyon AZ, there is nothing I cannot find there, the staff is so helpful they go out of their way to help you. And I buy on line also, never had a problem. I also use it for passport photos, and I have had an awesome experience. Even in cases where the passport photo was not the normal US, they went, oh gosh a mile away to make it happened so if would be the measurement required. O gosh I go there all the time because I considered it to be just great

Date of experience: April 19, 2016

Thumbnail of user donr1086
Tennessee
1 review
1 helpful vote
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December 24th, 2022

Don't ever fill prescriptions at this drugstore. They are rude and they lie. Frequently I could not get my prescription filled and picked up until three or four days after it expired causing me not to have medication for those three or four days. Even the pharmacists lie.

Tip for consumers:
Thank you. PS - avoid Walgreens in Farragut Tennessee or the Knoxville area

Products used:
Prescription drugs.

Date of experience: December 24, 2022

Thumbnail of user alberts226
Brazil
10 reviews
3 helpful votes
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March 13th, 2024

I remember going to their pharmacy and they had knowledge on the drugs I wanted to pick up. Also their staff were very friendly and didn't stop smiling at me till I left.

Date of experience: March 13, 2024

Thumbnail of user ginag7
New Jersey
1 review
0 helpful votes
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January 17th, 2014

If you are looking for convenience, this site is great and provides a large selection of products. However, I have personally found that the products I use are cheaper purchased in a grocery, beauty supply or other national chain store. Add shipping costs on top of that, you are paying for the convenience of having the items shipped to your door.

Date of experience: January 17, 2014

Thumbnail of user jessicat39
Wyoming
6 reviews
25 helpful votes
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July 21st, 2015

I have been using drugstore for years - their prices are often unbeatable, quick shipping, free shipping - the way they pack things could really be better (glass or breakables should be individually wrapped) but other than that - I will keep coming back..

Date of experience: July 21, 2015

Thumbnail of user animlsafe
Missouri
1 review
0 helpful votes
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September 29th, 2023

Lindell Walgreens has 0 customer respect or service. They do not even answer the phone sometimes. They cannot find prescriptions and have terrible management.

Tip for consumers:
Use any other pharmacy.

Service
Value

Date of experience: September 29, 2023

Thumbnail of user eonc
Illinois
4 reviews
4 helpful votes
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November 19th, 2012

Best store on the internet. Good prices, free shipping, all name brand stuff, what more can be said about them? They deliver timely and I never get any "sorry it was out of stock" messages like you do with some bad stores. I recommend this site to all my family and friends whenever they need some Visine or anything like that.

Date of experience: November 19, 2012

Thumbnail of user nen101
Texas
1 review
2 helpful votes
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November 18th, 2014

"*** Not Reliable ***
Ordered FSA eligible items on 12/27/12, they canceled my order on 1/9/13. When called, apologized and said can not do anything. Because of them lost over $300.

Please stay away or take extra precaution if you are ordering last minute like I did.

Date of experience: March 25, 2013

Thumbnail of user lucasw24
Washington
9 reviews
2 helpful votes
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February 14th, 2017

I've got good experiences with drug store, because every time, when i need buy any drug it's hard to belive (for me) how easy and simple it is. Okey, maybe in all my life
I have seen better prices, but still not bad

Date of experience: February 14, 2017

Thumbnail of user ruthl329
Virginia
2 reviews
15 helpful votes
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November 30th, 2020

How bad can one place be? They shorted me on rx more than once. They are quick to imply you must be lying when they screw up. They had TWO accounts for same person which was dangerous and confusing to say the least. They were ready to give a family member the wrong vaccine but I stopped them. They rarely answer the phone, then are often rude. They never communicate if there's a problem. NEVER trust the automated service. It's almost always wrong. They're usually out of stock on meds but this time told me they'd order it, then didn't, then told me to call around and find stock because they're "too busy to find out". Wow. Done. I would have left before but I had SO many accounts. Guess what? I just transferred ALL of them. Goodbye Walgreens :(

Date of experience: November 30, 2020

Thumbnail of user scottc1012
Cameroon
3 reviews
7 helpful votes
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August 6th, 2020

Never received packaged, when I checked tracking information provided, it showed that package is delivered, I contacted customer service with reference number, and point-blank they refused to help because of the tracking info.
They didn't care since they had full payment that's why I recommend (presspharmacyshop.com) for their legit work.

Date of experience: August 6, 2020

Thumbnail of user beverlya9
Oregon
12 reviews
37 helpful votes
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February 20th, 2015

There are no difficulties that this online pharmacy won't bend over backwards for to help you. I especially like their free shipping. Once I got some products damaged by rain, [shipper's fault, UPS] and I got another extra box with 2X the number of products found in the first damaged package. Check them out!

Date of experience: February 20, 2015

Thumbnail of user shaunm248
Massachusetts
1 review
1 helpful vote
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March 2nd, 2022
Verified purchase

I come here every 10 days or so to purchase Claritin D. I understand you have to show a license and I do every time but the customer service I received today made me feel like a criminal. I asked a few basic questions about how much I can buy at once and if there was an alternative for a prescription that I could ask my doctor about and the tech was rude, short, and gave me misinformation saying I shouldn't take it daily. My doctor has approved me for this daily since it's the only thing that helps me breath after multiple surgeries and extreme allergies. If you hate your job, please quit and find something more suitable that doesn't deal with the public.

Tip for consumers:
Go to a local pharmacy that appreciates your business

Products used:
Generic Claritin D

Service
Value

Date of experience: March 2, 2022

Thumbnail of user ivyf8
Viet Nam
4 reviews
15 helpful votes
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September 12th, 2014

I love their sales! I visit the site everyday to see if there is anything I need on sale, or even things that I don't need! OMG I need to control myself or I'll be broke!
Anyway I often buy my organic cosmetic products here. I can find any sort of info I need about the product, e.g. consumers' reviews or ingredient list.

Date of experience: September 12, 2014

Thumbnail of user raymondl387
Florida
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

Be careful when choosing to use Walgreens for your COVID testing; they just called to cancel mine and my GF's appointments that were scheduled to be done in a few hours. I canceled an at home test to have it done with them since I was confirmed just to be left with no options. I received emails and text confirmations about the tests all the way through today just to receive a call saying they had to cancel many of the tests because an employee called out. I requested another location or alternative and they simply told me they could only suggest other places that do testing; basically a simple web search. Absolutely poor business practice to leave clients to fend for themselves.

Service
Value
Shipping
Returns
Quality

Date of experience: March 17, 2022

Thumbnail of user edwinm118
Cameroon
7 reviews
13 helpful votes
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March 30th, 2020

There is nothing sadder than a pharmacy that won't fill a prescription for a rescue inhaler because they contacted the wrong doctor. Time & air wasted but on the other hand l was very happy with my order l placed with (presspharmacyshop.com) this guys are 95% legit and the got a great customer service will definitely use them all time thanks.

Tip for consumers:
There is nothing sadder than a pharmacy that won't fill a prescription for a rescue inhaler because they contacted the wrong doctor. Time & air wasted but on the other hand l was very happy with my order l placed with (presspharmacyshop.com) this guys are 95% legit and the got a great customer service will definitely use them all time thanks.

Products used:
There is nothing sadder than a pharmacy that won't fill a prescription for a rescue inhaler because they contacted the wrong doctor. Time & air wasted but on the other hand l was very happy with my order l placed with (presspharmacyshop.com) this guys are 95% legit and the got a great customer service will definitely use them all time thanks.

Service
Value
Returns
Quality

Date of experience: March 30, 2020

Thumbnail of user krist125
California
2 reviews
0 helpful votes
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June 14th, 2023

The Walgreens Pharmacy on the corner of California street and Spruce street in San Francisco: HORRIBLE SERVICE! To reach out to them takes more than ONE HOUR and then they just HANG UP! The WORST STAFF EVER!
I've made a several calls and ALL of them took me, at least, 45 minutes to get someone on the phone, yet, they were NOT able to help. All other calls take more that an HOUR after that- they just hang up.

Service

Date of experience: June 14, 2023

Thumbnail of user tammyh11
Texas
6 reviews
39 helpful votes
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October 21st, 2014

My husband and I would periodically order our vitamins, emergency supplies (i'm extremely clumsy and so bandaids and antibiotic ointments are a must and often to be refilled) and skin care on drugstore.com. It's relatively fast shipping and it saved us a trip to our near by drug store. And the great thing about them is that you can find extra coupon savings by simply doing a quick search online and they always have some kind of promotion going on at all times... great savings and convenient.
Their customer service is pretty good, the wait time is decent but once they're on the phone with you, you're golden. There was a single time (out of all the times we've ordered from them) that they missed 1 item from our order and they immediately shipped it out the next day after I called to informed them with no hassle.

Tip for consumers:
Make sure you google for extra savings because they normally do have extra promotional codes out there that aren't difficult to search for and it'll save you extra on top of their current site promotion.

Service
Value
Shipping
Quality

Date of experience: October 21, 2014

Thumbnail of user thomasa1266
California
1 review
0 helpful votes
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June 15th, 2022

They take forever to arrive, forever to verify your subscription. And if ever anything happens so that you need assistance you won't get it, as their customer support and customer relations teams are surprisingly unhelpful/seem totally disinterested in helping customers. Use any other contact lense provider instead.

Tip for consumers:
Don't use Walgreens for contact lenses.

Products used:
Contact lenses

Service
Value
Shipping
Quality

Date of experience: June 15, 2022

Thumbnail of user normv5
Texas
1 review
1 helpful vote
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August 14th, 2022

I am a long time customer of Walgreens (not sure why) and always run into issues when getting prescriptions filled due to an illness. Seems their online prescription system doesn't receive what is sent from the doctors office and/or a terrible wait time. Yesterday I had issues picking up flu meds and today the same for my husband. We had to drive back to urgent care and get his prescription in paper because their system wasn't working. I will be changing pharmacies for sure. Enough is enough.

Service
Value
Quality

Date of experience: August 14, 2022

Thumbnail of user serenaw35
Ohio
1 review
30 helpful votes
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May 28th, 2020

Buyer beware! Getting my contacts through Walgreens has been a awful experience! I recieved a damage order. The lenses did not even last one month I paid for a 6 month supply. After I called I was told they would replace the order. I waited several weeks, And they only replaced half of the order. After wasting my time on the phone for hours, With their very rude representatives and so called supervisors I just gave up. I have spent a lot of money at Walgreens it stops today never again! Worse customer experience of my life! Anybody that orders Contact lenses from Walgreens is wasting their money & time! The supervisors refused to give me their name, Very rude and talk over you.

Date of experience: May 28, 2020

Thumbnail of user sharonn4
Australia
1 review
7 helpful votes
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December 22nd, 2012

Ordered a pair of prescription glasses early December as a Christmas gift for my niece. Glasses were tagged as fast shipping, which means shipped in 3-5 days. No contact from vision direct for 7 days so I contacted them to see what was going on. The person I spoke to didn't know but assured me they would ring back in 24-48 hours. No phone call, so I contacted them again only to be told the glasses I ordered were discontinued! Left without a gift for my niece for Christmas. Devastated!
Customer service is appalling as all the conversations are scripted and e mails proformas? Don't deal with them... you will be definitely left disappointed!

Date of experience: December 22, 2012

Thumbnail of user purrsk
Idaho
17 reviews
63 helpful votes
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May 25th, 2021

This is a good company and I've shopped with them for years. Even though a big order comes in 6 different boxes the shipping is the same, Free over $35.00.

All products have never been used or opened unlike those at times from Walmart and in the days of covid. That means a lot.

Nothing but love for this company and I will always keep coming back!

Service
Value
Shipping
Quality

Date of experience: May 24, 2021

Thumbnail of user donnar8
New Jersey
4 reviews
17 helpful votes
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October 3rd, 2011

Horrible service, extremely sllooowwwww shipping, messed up my payment. Placed my order on 9/19/11, it is now 10/3 and I still have not received my order. I was told it would be shipped a week ago. I called today only to find out that a tracking # would be provided tonight for tomorrow's shipping. I should have reviewed this co before I gave them my money. They offered free shipping & a discount, so I guess I got what I paid for. I will gladly pay more next time to have efficient, timely service, along with customer service that knows their job.

Date of experience: October 3, 2011

Thumbnail of user tamarag1
Singapore
10 reviews
45 helpful votes
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July 23rd, 2013

I love drugstore.com.

When they use OnTrac shipping, your package will arrive in 2 days, very fast! But they sometimes use UPS Ground shipping, which is SLOW and takes like a week. So I try not to order pricy skincare items from them, as if it takes a week to ship and is subject to lots of heat and adverse weather conditions, it can reduce the effectiveness of the skincare product.

However for my sunscreen, vitamins, shampoo/conditioner and other such basic items, drugstore.com is my choice. Cheap and reliable :) Oh by the way, their customer service is excellent.

Date of experience: July 23, 2013

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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