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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.

  • Service
    165
  • Value
    136
  • Shipping
    81
  • Returns
    67
  • Quality
    122
Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
1
Negative
14
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“In and out”

rick c.
8/24/23

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Date of experience: 8/24/23
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Top Critical Review

“Unreliable”

Merle B.
12/2/24

If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing.

Date of experience: 11/14/24
See critical reviews

Reviews (773)

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Reviews that mention popular keywords

customer service (134) drug store (22)
Thumbnail of user larryw815
Texas
1 review
1 helpful vote
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August 20th, 2021
Verified purchase

Went to pick up wife's prescription; was not ready.
Went back with wife; was filled incorrectly.
Filled for wife
When she arrived home noticed prescription was partially filled (5 instead of 90) without informing

Service
Value
Shipping
Returns
Quality

Date of experience: August 20, 2021

Thumbnail of user jayv376
Massachusetts
2 reviews
9 helpful votes
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June 12th, 2022

This is the third time, a Walgreens cashier has stolen from me. The first two times I caught the overcharging theft as soon as I left the store and immediately returned to have it corrected. This time I had walked all the way home and started putting my items away when I looked at the receipt and saw the scam. I contact Walgreens via customer service chat and was disconnected and told to walk all the way back to the store despite my disability and exhaustion and it being nighttime. I was even charged for an item I did not buy and overcharged again because the cashier did something and lost the scan of my savings card.

Service
Value
Quality

Date of experience: June 12, 2022

Thumbnail of user georger26
Kansas
2 reviews
0 helpful votes
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May 8th, 2013

Randomly cancelled my order 3 times before accepting it and finally shipping it. The return process has been AWFUL! I am still waiting for a return 60 days later. Customer service is horrible. BUYER BEWARE!

Date of experience: May 8, 2013

Thumbnail of user lordb1
New York
3 reviews
11 helpful votes
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May 29th, 2014

They delay and scam you when you seek refund. I ordered High street spectacles, which they quickly accepted payment, but then they said they don't have the spectacles in stock. I requested refund they didn't reply unitl days later indicating they will discount a second pair. Wait I never received first pair. When I tried to get a refund, they said it was done, but here I am 39 days later and still no credit to my purchase. The worst customer service with real attitude. Still not refunded. No better way than to take it to social media. Good luck vision direct!

Date of experience: May 29, 2014

Thumbnail of user kristens51
Massachusetts
16 reviews
86 helpful votes
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October 23rd, 2017

Walgreens.com is an easy to navigate site. Lots of products not available in store. I like that when you order online you still get points as you would in store. I've never dealt with the pharmacy online so I can't speak in that service. But I love the selection of products. Excellent beauty section!

Date of experience: October 23, 2017

Thumbnail of user tinap650
Tennessee
1 review
0 helpful votes
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March 1st, 2023

I had a perscription for an antibiotic dr called in for 5 pills 1 a day for 5 days. Walgreens filled it for 4 pills and did not say anything to me about the change. Get home and see the issue call them was told that me insurance company would not cover 5 pills only 4. HERE'S THE KICKER NOT ONE PERSON SAID ANYTHING ABOUT THE ISSUE WITH MY perscription then tell me I can buy another pill for 20.00. MOVING EVERYTHING TO CVS PHOTOS TOO.

Tip for consumers:
Don't use walgreens

Products used:
A perscription that i had to pay more for to get all the pills my dr prescribed. I'm moving everything rx and photos to CVS

Service
Value
Shipping
Quality

Date of experience: March 1, 2023

Thumbnail of user kevinb4
Washington
13 reviews
33 helpful votes
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August 11th, 2015

I have used these guys many times and thus far I find them both fair and honest. I have never had any issues with shipping and they always work fast and keep you up to date! You will most likely have a good experience.

Date of experience: August 10, 2015

Thumbnail of user margaretw40
Massachusetts
6 reviews
79 helpful votes
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January 19th, 2016

If you cannot make the drive to your local Walgreens or CVS this store is excellent -often with lower prices. If you combine eBates with the current DrugStore.com coupon codes you can get a lot off your purchase.

Date of experience: January 19, 2016

Thumbnail of user lorrainev44
Canada
2 reviews
9 helpful votes
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December 20th, 2020

I was in the Walgreens on Pine Ridge in Fort Myers Florida and was rushing around looking for some specific when my change purse opened and all the change feel out. The cashier, Michelle, and another employee, did not get the name, stopped what they were doing to help me pick up all the change. I was truly thankful for their kindness.

Date of experience: December 19, 2020

Thumbnail of user corin8
Illinois
1 review
0 helpful votes
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January 3rd, 2022

I have been using this product for a long time, so I decided to finally write a review about it. The price is great, the products are also high quality, the only thing for which I will remove one star is that last time I did not like the attitude of the staff and so everything is great.

Service
Value
Shipping
Returns
Quality

Date of experience: January 3, 2022

Thumbnail of user steved1463
Texas
1 review
0 helpful votes
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February 9th, 2022

It is absolutely crazy what it takes to get your prescriptions filled. May take days and many trips to the local Walgreens to get it filled. Then you wait in lines because everyone else that did not get theirs filled during the day are in a line. Im done!

Date of experience: February 9, 2022

Thumbnail of user suek5
Georgia
1 review
1 helpful vote
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February 5th, 2014

I was very leery about ordering from VisionDirect after reading some of the posts. The prices were so good, that I decided to take a chance and I am glad I did. I ordered on a Sunday, received an email Monday morning that there was a problem with my prescription (doctor wrote the wrong year), they contacted the his office and had them send them a correct script. I had my order by the end of the week. I will definitely order from them again.

Date of experience: February 5, 2014

Thumbnail of user steves107
Colorado
5 reviews
17 helpful votes
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July 9th, 2014

I have a lifetime membership with Team National and since Drugstore.com is one of their affiliates, I get a percentage back on everything I purchase from them. I have used them regularly now for several years for many of my household and personal use needs. I like the previous purchased history they provide that allows me to select items that I buy regularly without searching for them again. They also offer additional discounts and coupons on many items that makes this site a no-brainer for me. Although there are some instances where I pay slightly more for some items, I consider myself still ahead since I can shop, place my order and receive it without ever leaving my home.
With all they have to offer, I have found their site pretty easy to navigate and searches are accurate and fast.

Date of experience: July 9, 2014

Thumbnail of user lisam2152
Connecticut
1 review
0 helpful votes
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August 12th, 2020

They took my order a week and a half ago, then today cancel. If it wasn't in stock you should have stated that when I ordered. I miss the sale price. It's like that's what you had in mind. I will never order from you again.

Date of experience: August 12, 2020

Thumbnail of user carole772
Michigan
1 review
4 helpful votes
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November 15th, 2021

The WORST. I waited for 1 hour and 20 minutes for an appointment that I had made to receive a Covid booster. My husband went to Rite Aide and spent 10 minutes total for the same. Awful. Terrible. Total disorganization, customer service fail, time management fail. Why did I make an appointment when they waited on all coming in for prescriptions before me? NEVER will I step inside a Walgreens again. AVOID this chain as they fail miserably.

Service
Value

Date of experience: November 15, 2021

Thumbnail of user michaelc8857
Texas
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

A follow up to my previous negative review of Walgreens for immunizations:

The next day, 8/15/23, after complaining online and to Walgreens itself, the Store Manager Mr. Kevin Frady called me. We talked about the situation, he said they actually did have the RSV vaccine and did not know why his staff told me they did not. He apologized for the poor service and promised to provide the correct service his customers deserve, if I would return for the immunizations. I agreed.

So the following day, Wednesday 8/16/23, my wife and I returned for our immunizations. Mr. Frady saw me, said hello, and went about his business running the store.

My wife and I went to the pharmacy on time for our scheduled appointment, went through the routine of filling out the paperwork and got our immunizations. My four vaccinations and my wife's single shot took 5-10 minutes total. But the whole process still took about 45 minutes. This time, there was no line for prescription refills, so the staff was not running ragged as it had been on Monday.

Overall, I wish the process was quicker. But my faith in Walgreens is restored. I give them 5 stars now.

Mr. Frady said goodbye when we left

Tip for consumers:
Everything is in the two reviews.

Products used:
Vaccinations: RSV, Covid booster, pneumonia, flu

Service
Value

Date of experience: August 14, 2023

Thumbnail of user suzyk5
Wisconsin
26 reviews
35 helpful votes
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March 2nd, 2017

I'm always amazed when a website has a "contact us" and then you get a form email asking you to call the 800# that was also listed on the website. Some of us don't have time to sit on hold and wait for a representative. I asked a very simple question about one of their lines of No7 skincare figuring it could have been answered with a simple email. I rather liked their products, but I'll have to find a new one.

Date of experience: March 2, 2017

Thumbnail of user lozh1
Australia
1 review
0 helpful votes
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July 24th, 2017

I ordered glasses from this 'company' checked the delivery progress and notice that glasses are on backorder (yet they continue to be available for sale) request a refund in writing as per policy - they email saying will refund - 1 week later still no refund - now emails saying they will forward proof of refund - I don't want proof - I want it refunded!
This company is a scam and no one should purchase from them and lose money as I have.

Date of experience: July 24, 2017

Thumbnail of user johnl86
Texas
1 review
1 helpful vote
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December 12th, 2012

I ordered some merchandise from Drugstore.com. The order was 100% wrong. Not a single item was what I ordered. I repackaged the items and returned them using a return label I had to print out and tock the package to the post office to return it ( they do not use UPS. After a few weeks I received a new package. Again it was 100% wrong. They must have monkeys filling randomly boxes and shipping them.

Date of experience: December 12, 2012

Thumbnail of user charlesc2118
Georgia
1 review
1 helpful vote
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December 23rd, 2021

Worst service I have ever had at a Drug Store. Went through drive through and sat at the window for 20 minutes, no one said a word, Then they said that they could not see us. We rang the bell, they said it did not work. I asked why they did not have a simple sign up to notify or close the window, they had no response. Will not be going back and will transfer to CVS! My friend was just checked out of hospital and needed to be in bed and did not need this!

Date of experience: December 23, 2021

Thumbnail of user donaldp365
New Jersey
1 review
1 helpful vote
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March 7th, 2021

Unbelievable how bad their website was developed, slower than a snail to load any pages. If they're tricking people to download the app, it's as bad as the website and worst because it runs in the background despite turning it off in settings.

Date of experience: March 7, 2021

Thumbnail of user simones13
New York
1 review
3 helpful votes
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January 30th, 2014

I normally order my contacts from a competing website, but visiondirect was HALF the price. So I ordered from them... and then read all these horrible reviews so needless to say - I was nervous. I guess I'm one of the lucky ones because I received my order in 3 DAYS and there are no issues whatsoever. I'll be back.

Date of experience: January 30, 2014

Thumbnail of user kanjik
Japan
10 reviews
11 helpful votes
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January 28th, 2016

This company doesn't let consumer knows when back order will be delivered.
Consumer doesn't know what is going on a back order. Most of the product able to order at Amazon.
Drugstore.com need improve customer care to expand the business

Date of experience: January 28, 2016

Thumbnail of user leee242
Georgia
1 review
0 helpful votes
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February 11th, 2022

Bin waiting for 3 weeks to get my medicine shipped called Walgreens.com they are very rude and put you on hold and do nothing for you I guess they are also working at home, Don't ever have your medicine shipped!

Tip for consumers:
Don’t have your medicine shipped

Products used:
Medicine

Service
Value
Shipping
Returns
Quality

Date of experience: February 11, 2022

Thumbnail of user justint42
Ukraine
114 reviews
1,650 helpful votes
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December 24th, 2015

I really like shopping@ Walgreen stores! Never had a problem! Prices are fairly decent and not too bad, Be careful when you buy electronics there, Kind of expensive, I really like there store's Also one just opened up near my house and i really love that store! Nice neat and organized.

Date of experience: December 24, 2015

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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