Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.
When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.
If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing.
This is 100%a great shopping exprience no outdated product that i received and terrific prices i shop there after i look at sephora and ultra pices on the same items. Always beats them hands down
Date of experience: March 12, 2015
My wife and I have done business with Walgreen for a long time and we always go back for our prescription and non prescription needs
The Walgreen employees always treat the customer with the respect we should be getting from a retail store.
In the age of the big box stores~Walgreen seem to remember to treat the customer right
This endorsement comes free from my wife and I as we are not getting$$$ for endorsing Walgreen Drug Stores
Date of experience: October 4, 2017
Walgreens price to fill my prescription for a generic drug was nearly $1000 when other pharmacies could fill the prescription for $17. I attempted to transfer the prescription to another pharmacy. Walgreens refused to transfer the prescription. The only reason given was that it was company policy. I had to go back to my doctor, have the prescription at Walgreens cancelled, and have a new prescription sent to the more reasonable pharmacy. All of this was very inconvenient for me and for the doctor and took a long time to complete. Thank goodness the prescription was not something I needed right away.
This incident gives the strong impression that Walgreen is holding hostage medication people need for their health. That seems shameful to me.
To make matters worse, when I was ordering the medication, I first attempted to order it online. The Walgreens web site wanted me to provide my credit card to be charged without telling me how much the prescription would cost! We don't have insurance for this. Had I been foolish enough to click submit we'd be out nearly $1000. What kind of a company won't tell you how much something will cost before you buy? I feel like I'm dealing with some sort of criminal organization.
Stay far away from Walgreens, for your health.
Date of experience: December 11, 2022
There is always a problem when trying to refill a prescription online. I will never use Walgreens.com again. There is no email address to communicate with them. Horrible service.
Date of experience: September 16, 2020
I have never shopped here SO i don't know if you need a prescription to buy from them if you don't then i think thats really bad, they sell clomid, and if they are just selling it thats shocking, if you take this without being watched by a doctor you could have SERIOUS life changing problems, but they seem legit, i have talked to customer service they answer straight away..
Date of experience: July 11, 2011
I drop it off and within 15 -20 minutes it's filled! The other thing that I like is they don't pester you! They ask if you're finding everything and tell you they are here if you need anything!
Date of experience: August 8, 2018
Bought an eye patch and cotton balls, all store prices are ~20% extra than online prices, and they will not price match. Horrible. They should close their stores and stay online only.
Tip for consumers:
Generally you rush to pharmacies for emergencies, as you can't wait till you buy online and receive the same. This is the advantage Walgreens is taking, charging 20% extra in store, try other pharmacies like Walmart, Publix, Target, etc.
Products used:
Eye care
Date of experience: October 29, 2022
Walgreens at"542 River Hwy, Mooresville, NC *******" ……. By far the WORST customer service at any Walgreens I have ever been to. This is my third time calling corporate with my concerns about this store. I am sick and tired of being racially profiled. And I am hoping corporate takes action because the store MANAGER HAS/WILL NOT. There should be a sign on the door that says "SERVING WHITE PEOPLE ONLY". I WILL NOT COME BACK TO THIS WALGREENS. I've spent so much money with Walgreens I'm a loyal customer and the way I have been treated over and over at this Walgreens is in acceptable
Date of experience: January 25, 2022
The last delivery I was asked to be delivers come on time. The previous - was totally wrong. In the pack there were totally different stuffs than I ordered. After some hassles everything was fixed
Date of experience: August 3, 2015
Really its so helpful site ever s a very helpful and real site to earn easily. Every new worker should try this and should do work in it to have a better future. For
Date of experience: October 22, 2017
Walgreens is definitely the only place I will get my prescribed medicines!
I have shopped at several Pharmacies in the past 45 years. One Pharmacy neglected to pay attention to the Contraindication Alerts, gave me two medications that are NEVER allowed to be prescribed together, and I nearly died. Other Pharmacies have not made that drastic an error, but I have found that many Pharmacies will charge more than they should. This has digruntled me, and made me feel that Pharmacists just cannot be trusted.
Then, I began to get my prescription drugs from Walgreens. I have been with them many years, and not once have they made a mistake. Correction: they made a mistake one time, but not a serious one. They have correctly filled several hundred prescriptions for me. I had been very ill, and now, though I am still disabled, I am much healthier.
The staff at Walgreens' stores are unfailingly polite, helpful, considerate, and truly give the best service.
The Pharmacists will ALWAYS answer any questions I have about medications. Sometimes, they even offer information before I can ask for the Pharmacists.
I am not thrilled with the prices on the vitamins, supplements, or ace wraps. They also do not carry all of the products I usually buy.
However, for a Drugstore, Walgreens hands-down scores the highest ratings from me EVERY TIME!
Date of experience: May 25, 2015
Dont use Walgreens for Covid or any other vaccines!
Their website makes you think that they have appointments available BUT THEY DONT! The website makes you enter all your personal information only to tell you in the end that there aren't any available.
Now they have my personal information and they are spamming me with ads!
Tip for consumers:
Don't use the site at all!
Products used:
Nothing!!!
Date of experience: February 14, 2021
The only place to go for your hair system needs! I've been working with Walgreens for about a year and a half now and I've never had a problem with any of my orders.
Date of experience: October 31, 2020
How cool to order beauty products- health products and never waste time in the store! Delivered to my door- love it! I can ship goody boxes to the kids too....try it!
Date of experience: May 26, 2016
I have used Acuvue Oasis for over 15 years with a local optometrist. However, I tried Vision Direct on 2 separate occasions and both times my contacts dryed out quickly and felt like they were falling out of my eyes. I HAVE NEVER EXPERIENCED THIS WITH ANY OF MY CONTACTS ONLY FROM VISION DIRECT. They somehow manage to package the contacts the exact same way but they are generic. I am upset because I paid more for these contacts! DO NOT ORDER FROM THIS COMPANY, IT IS NOT WORTH IT!
Date of experience: November 3, 2015
Very fast service. I like the same day pick of custom made products! You can't find any company with that kind of service and quality of there products. Thank you Walgreens
Date of experience: February 16, 2016
Run from Vision Direct (VD) as fast as you can! My experience: 5/15 ordered with scanned prescription. 5/23 received no word from VD, I call them and discover that prescription was verified on 5/20 and it will take another 4-7 days to get lenses out to me. 6/2 advised VD that prescription is wrong, VD stated they told me their was a problem but DR said it was ok. Untrue - they never contacted me about prscription differences. Must send me refund because they "can't" apply the dollars to a correct order per the prescription they already have. Sent me return label. Mailed 6/5 rec'd by VD on 6/12 "In Processing". 6/17 I write: where's my refund. They state can take 30 days to process. I say process unopened, returned lenses ASAP. 6/18 I write, where's my refund and I will file PayPal complaint if they do not refund ASAP. They tell me that "If you file a PayPal complaint it will delay processing my next order". I say process ASAP. 6/23 I write "Refund my money now or I am filing complaint and your threats mean nothing to me. 6/23 within 3 hours I have my refund less their $1.99 process fee. I hope they enjoy their $1.99 because that's all they will ever get from me.
During all this I ordered from BestPriceContacts.com on 6/4 with same scanned prescription. My order was $20 less than VD (even with their 20% discount) and I received my (correct) order within 4 days.
Date of experience: June 23, 2014
I placed an order y'all are out of product, so why do I have to wait 5 to 7 business days because I canceled my order that doesn't make sense at all.
Tip for consumers:
The worse worse worse customer service I got today
Products used:
Didn’t even get I canceled orders because y’all are always out of product
Date of experience: October 6, 2023
On April 15,2021 I went to Walgreens for my Vax and I was told to make an appointment to get Vax. The Walgreens is located at 925 Soundview Ave, Bronx, New York City *******. I have to make an appointment at Rite Aid to get my Vax. On April 18,2021 The Mayor and the Government sayed, Anyone is over 50 year old. Do not have to make any appointments for get the Vax.
Products used:
None
Date of experience: April 18, 2021
I use their web site often and I set up auto re-order. They have always great deal items and send me discount information.
It is easy to use and find items I want!
Date of experience: June 27, 2016
The site is very easy to use and navigate, but the products are very expensive. You can almost use this site as a reference for how much the max you should pay for something.
Date of experience: January 31, 2016
I save when I shop drugstore.com with money back rewards and I love the free shipping not to mention fast shipping.So many products to choose from and fun to shop here.
Date of experience: December 21, 2015
The 24 hour store is only open till 10pm. Ok... np. I went down there to find that their unpublished hours are to 9pm. I wasted a trip because Walgreens doesn't publish their unofficial hours.
Date of experience: November 4, 2022
Nice to look up ad then download coupons from site to card! They dont put the ad in the newspaper anymore, so it has become necessary to navigate the site!
Date of experience: May 9, 2018
Dishonest! Fills prescriptions early for only certain customers. By picking and choosing which customers for early refill
Nothing more than discrimination
Date of experience: August 24, 2022
Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.
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