Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.
When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.
If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing.
I like it but wish they were located somewhere other than NJ. I prefer sites where I can get a break from sales tax (after tax taxes).
Date of experience: December 18, 2009
Every order has been shipped as promised - I don't need the extra emails from them - but will buy from them in the future. Prices very good, too.
Date of experience: January 19, 2016
I am using walgreens for a long time, i never faced any issue with the product quality or price. A Genuine store!
Date of experience: March 10, 2018
Took my elder mom and I'm a disabled vet to Walgreens in Vancouver Washington Cascade Park long story short they wouldn't take walk ins so I said if you put a sign up saying no walk in appointment only then I would not have waited in line or waited to talk to pharmacist to se if my elder mom could get one TB vaccine that she gets every 10 years that either put a sign up and let the doctors know you don't take walk ins it's by appointment only the managerTina Kunukel called police on me kicked me out of store for good my mom has been getting her meds and vaccines there for over 40 years when it was called hi school pharmacy She was aggressive and hostile towards me being a black women to have a person threaten me with the police caused me to have a medical event I was lucky to have the Vancouver Firefighters show up they escorted me and my mom to our car as they assured me this out of control store manager would not follow me and continue to verbally attack me with police and to never be allowed back in her store and she made that clear and she would not stop attacking me and following me until the firefighters came thank you firefighters but I have been trying to talk to a district manager and it's a nightmare trying to get a hold of someone who is above this out of control store manager please help
Products used:
Vaccine
Date of experience: December 2, 2022
I am a recent kidney transplant recipient and because of my BCBS Insurance I am dictated to get the majority of my anti-rejection meds through Walgreens. I have had so many issues with the Pharmacy located on Chapel Hill Road in Douglasville, GA with getting medications in a timely manner. I placed an order on July 15,2022 and since the Pharmacy had not notified me that my order was ready, I stopped by on July 18th at 9:30 a.m. to check on the script and I was told by one of their pharmacy technicians that my medicine was short filled because they didn't have enough pills in stock and the remainder of the order would be in the next day. I actually gave them two extra days but when I didn't hear from them again, I called the pharmacy on July 22nd and was put on eternal hold and was then told that they still didn't have enough pills in stock and they would be in on today, July 25th. Still as of 10:00 p.m. tonight there has been no communication from the store. I filed a complaint with the Walgreens Corporate Complaint Hotline on Friday night and still I haven't heard anything from the Pharmacy Manager, Store Manager nor the District Manager. These non actions really show me what I have known for a long time that they don't care about customer service nor the health of their customers. Once again I remind you that I am a recent kidney transplant!
Date of experience: July 25, 2022
I love Drugstore merchandise and prices! The employees there are dedicated and hardworking team working overtime to beat the Holiday deadlines!
Date of experience: December 22, 2016
Walgreens allows cashiers to refuse to sell condoms to avoid pregnancy and contracting STDs, based on their so-called religious beliefs. Shameful.
Tip for consumers:
If you believe Christian zealots should not be forcing their views on others then do not shop at Walgreens. They support Christian nationalism.
Products used:
None. I took my business elsewhere and will never shop in a Walgreens ever. I'll make sure all my friends are aware of their fascist policies.
Date of experience: July 12, 2022
I have had no problems. They always answer all my questions.
I have ordered twice with them and everything was fine.
Date of experience: April 18, 2019
In my area no one is better than this drug store. We can buy almost every drug that exist in this world here at Drugstore.com
Date of experience: August 28, 2015
I love these folks, I have ordered from them many times and have had no problems, good products as well.
Date of experience: February 2, 2016
Never had a problem with Drugstore.com. Items are shipped and received intact, safely packed and arrive in a timely manner.
Date of experience: February 12, 2017
IT is convenient but there is no cost savings. Shipping is only good if your are buying a large quantity
Date of experience: March 6, 2015
Wow, what a pharmacy to stay away from. There are continual screw ups and there is one lady there "Connie", if you have the opportunity to stay away from her, you need to. I have been treated in such a condescending manner from this lady every time I go in and it is the petty I am going to be so nice with the fake smile and ignore you as long as I can type person. I stood in line for over 20 minutes to pick up my prescription to be told it was messed up and they had to redo it, I asked for the flu shot too, she told me that they were to busy for that right now and it would take some time to get to that. I don't understand what I stood in line for, I guess it was to be told she was to busy to assist me. She then continued to help everyone else and ignored me, after another 7 people went through I went up to the counter and asked about the prescription and she said they are working on it, the pharmacist said it was done and she looked at me and said she had other people she was helping. I looked at her and said I have been sitting there waiting for this, I believe I was here before the people you are helping. I had to go to another counter and not even ask but tell them to go get it so I can get out of there. I then called the store manager who did not even call me, she had another lady call me, she left a message and I called her back and left a message for her, and of course never got another call. I called corporate and low and behold I think they have the same policy, don't call back, it will go away. I would not recommend this pharmacy to anyone, our medicine's are always mixed up. You go and we say our last name, they only pull for one of us. We end up having to go back to pick up the others because 2+2 does not equal 4 with these guys. If you want to be treated like a customer do not use this pharmacy.
Date of experience: December 21, 2015
Good things that I don't always know to look for. Also, it gives me a good way to shop with my FSA. Love it
Date of experience: January 29, 2015
A good site with good service. Prices are not always the best. But they are very reliable.
Rick Rahim
Date of experience: February 21, 2015
Excellent service.
Once they sent me a wrong item, just after informing them they returned me my money back
Date of experience: February 20, 2015
I had a number of questions about their product and they answered them very, thoroughly. Very professional and courteous.
Date of experience: April 15, 2019
I know that hormones are much needed because they are very important and besides these are the medicines that recommended by a doctor
Date of experience: December 16, 2015
There shipping is a scam and they don't even have the lenses they are selling to you. It takes forever, if you will ever get them at all.
Vision Direct advertised lenses with a discount price. I bought these lenses and PURCHASED 3 DAY SHIPPING. They did not disclose that it takes several days to process BEFORE SHIPPING. They DID not disclose that their 3 days shipping was not a GUARANTEED SHIPPING THRU a reputable service (i. E. UPS or Fedex) which guarantees. I ordered the lenses expecting them in 3-4 days. Twelve days later no lenses. They said they were going out that day. I PAID for 3 DAY SHIPPING. But they sent them out thru the US Postal Service. Their shipping is a SCAM. There is no guaranteed 3 day service via the postal service. I live in a rural area and do not have a mailbox That's why I paid for expedited shipping. THEY ARE MISLEADING AND ADVERTISING FALSE CLAIMS. THERE IS NO GUARANTEED 3 DAY SHIPPING. AND THEY HAVE TO ORDER THE LENSES THEMSELVES BEFORE THEY CAN EVEN SHIP THEM OUT. IF THEY DO NOT CARRY THE LENSES THEY NEED TO STATE THEY DON'T CARRY THEM AND THEY HAVE TO BE ORDERED WHICH TAKES MORE TIME.
Date of experience: March 12, 2014
After excitedly finding my fav glasses frames online, and checking it was an Australian based company [Melbourne?], I ordered and paid by CC. Next day, I received conformation of order email, with further request for 'emailing a picture of my passport' or DL or ID card. WTF? Alarm bells rang for me straight away. I checked - they already had my money, the transaction had gone through. I rang their office - answered by a foreign accent, I asked where he was based - Singapore. I asked where was Vision Direct head office - Italy? I told them I was not going to send any further ID as requested in email. He said this was standard practice... but backed down when I said I would take it to ACCC. Over the next 6 weeks, I contacted them 3 times chasing up my glasses frames. They DID finally arrive... they do seem to be genunie Tommy Hillfiger, so that's OK. HOWEVER, my CC has now been compromised with 2 unidentified OS transactions - I June and 4 July. I've had my CC [from another bank] compromised 12 months ago, and now make a point of not ordering anything from OS. THIS WAS THE ONLY OS transaction I have done in the last 12 months... and I thought I was dealing with an Australian based company. BEWARE. DO NOT TRUST this company. DO NOT under any circumstances give them further ID [I didn't, but my card was still compromised - now cancelled to avoid further transactions]. Matter is with ACCC.
Date of experience: July 5, 2016
Wait time is awful in pharmacy. Workers are rude. Parking is awful. I will never come back to this place again! Get Trump back in office!
Date of experience: February 16, 2022
I ordered one time from them. Everything I ordered was shipped together promptly. Reasonable cost and good service.
Date of experience: November 7, 2015
I order a cream for my face. That worked good on face and they also provided me some good tips for acne.
Date of experience: November 5, 2015
I used them 1 time for 3 RX's that were given to me by a dermatoligist.
The price for them was less then other places I looked.
Date of experience: January 17, 2016
We have only one in town and they always have the best sales. Great drugstore makeup prices and i like their deli..at least we have one at ours
Date of experience: September 25, 2018
Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.
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