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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.

  • Service
    165
  • Value
    136
  • Shipping
    81
  • Returns
    67
  • Quality
    122
Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
1
Negative
14
View ratings trends
28
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How would you rate Walgreens?
Top Positive Review

“In and out”

rick c.
8/24/23

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Date of experience: 8/24/23
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Top Critical Review

“Unreliable”

Merle B.
12/2/24

If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing.

Date of experience: 11/14/24
See critical reviews

Reviews (773)

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Reviews that mention popular keywords

customer service (134) drug store (22)
Thumbnail of user kathyb29
Ohio
9 reviews
7 helpful votes
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January 11th, 2014

Quick shipping, good selection and prices. I will shop here again!

Date of experience: January 11, 2014

Thumbnail of user loris127
Mississippi
7 reviews
2 helpful votes
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January 15th, 2015

Date of experience: January 15, 2015

Thumbnail of user dianat8
New Jersey
2 reviews
3 helpful votes
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January 29th, 2015

Always excellent, ships fast great prices, delivery to my door.

Date of experience: January 29, 2015

Thumbnail of user maf
Virginia
6 reviews
20 helpful votes
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February 9th, 2015

I was very surprised that drugstore.com has better prices than CVS on most items.

Date of experience: February 7, 2015

Thumbnail of user gailw19
New Jersey
3 reviews
1 helpful vote
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February 6th, 2015

I love the convenience and good prices of shopping at Drugstore.com

Date of experience: February 6, 2015

Thumbnail of user blinkj
Kentucky
7 reviews
22 helpful votes
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February 3rd, 2015

Date of experience: February 3, 2015

Thumbnail of user ritac16
Virginia
5 reviews
7 helpful votes
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February 19th, 2015

Very easy website to use. Lower prices on some items and fair shipping costs.

Date of experience: February 18, 2015

Thumbnail of user jessical88
Idaho
4 reviews
0 helpful votes
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October 7th, 2015

Walgreens never disappoints online or in the store.

Date of experience: October 7, 2015

Thumbnail of user navarror
South Carolina
20 reviews
5 helpful votes
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October 5th, 2015

They giving nice prices for some pills, but shipping is so slow :(

Date of experience: October 5, 2015

Thumbnail of user sarahl146
PS
11 reviews
9 helpful votes
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May 10th, 2016

Really easy to find what you want and fast shipping

Date of experience: May 10, 2016

Thumbnail of user thomasl109
New Mexico
3 reviews
0 helpful votes
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December 28th, 2016

They are usually out of stock on an over the counter supplement (Mag 64)

Date of experience: December 28, 2016

Thumbnail of user rital30
Arkansas
3 reviews
6 helpful votes
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May 24th, 2016

Easy ordering, great deals! Delivery at lightening speed. Customer service excellent.

Date of experience: May 23, 2016

Thumbnail of user mikhailb1
RU
24 reviews
8 helpful votes
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May 18th, 2016

I have seen many of these online stores, and this does not stand out much

Date of experience: May 17, 2016

Thumbnail of user johnw390
Estonia
11 reviews
5 helpful votes
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January 10th, 2016

Great shop, 5 stars. Found everything I need from there for my demanding lifestyle

Date of experience: January 10, 2016

Thumbnail of user amitn4
India
11 reviews
30 helpful votes
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June 2nd, 2016

Drugstore has good variety of products and searching for a particular product is easy too.

Date of experience: June 2, 2016

Thumbnail of user markusr8
RU
3 reviews
3 helpful votes
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October 19th, 2015

Shipping policies are just terrible. I freaking hate it.

Date of experience: October 19, 2015

Thumbnail of user rm88
Massachusetts
2 reviews
4 helpful votes
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January 29th, 2016

I have always been happy ordering from this company.

Date of experience: January 29, 2016

Thumbnail of user terip5
California
34 reviews
22 helpful votes
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January 29th, 2016

Just try the drugstore once, and got an information from reviewers. So far, this site is good.

Service
Quality

Date of experience: January 29, 2016

Thumbnail of user sandras125
New York
4 reviews
2 helpful votes
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June 23rd, 2016

Prices can be high- but decent selection and nice folks.

Date of experience: June 22, 2016

Thumbnail of user mistym8
Texas
4 reviews
6 helpful votes
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November 3rd, 2015

In my case they were very attentive. Not bad service with a great beauty products.

Date of experience: November 3, 2015

Thumbnail of user asapr
Kenya
51 reviews
313 helpful votes
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July 10th, 2016

Best prices and widest selection. Shipping is also very timely.

Service
Value
Shipping
Quality

Date of experience: July 10, 2016

Thumbnail of user kimc128
New York
11 reviews
8 helpful votes
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July 25th, 2016

The stores are very nice, and so many people to help you

Date of experience: July 25, 2016

Thumbnail of user todg7
Michigan
1 review
5 helpful votes
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November 6th, 2015

Overnight shipping is a lie. They will process it for days so whats the use?

Date of experience: November 6, 2015

Thumbnail of user wandaa3
Pennsylvania
5 reviews
2 helpful votes
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August 27th, 2015

Love to buy skincare products here. They have an awesome selection.

Date of experience: August 27, 2015

Thumbnail of user juliyb
Philippines
4 reviews
0 helpful votes
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February 26th, 2016

We usually buy medicine here. The service is trustworthy and approachable.

Date of experience: February 26, 2016

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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