• Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 575th among Vitamins & Supplements sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user marilynw8
Florida
5 reviews
88 helpful votes
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March 7th, 2015

Drugstore.com has a great selection, free shipping over a certain dollar amount and offers hard to find items. I save my list for ease of ordering. One stop shopping keeps me from driving all over town looking for items on my list. Having everything delivered to my front door makes shopping easy. Been a drugstore.com shopper for years. It's easy and fast.

Thumbnail of user bobbyk
California
83 reviews
373 helpful votes
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December 17th, 2009

I have only used this store once before but I will agree with the other reviews. Safe. Secure. Fast. I hadn't thought of converting all of my shopping for drug store items to online though it does make sense.

Thumbnail of user maryannd375
Colorado
1 review
1 helpful vote
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May 7th, 2021

Very unhappy about no public bathrooms. Needed to go badly. Tried to go somewhere else and went 3 places before I could find a public bathroom. In alot of pain trying not wet my pants only to leak trying to get my pants down when I got to a toilet. Had to walk by someone with wet pants and hope they didn't notice. So humiliated I Should sue the company for pain and emotional trauma. So mad. Found out may have grounds for a law Suite. Seriously entertaining suing this company to prevent someone else having the same experience.

Thumbnail of user samanthad46
Pennsylvania
2 reviews
0 helpful votes
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March 28th, 2017

This past weekend, I had ordered photograph prints online to one of your locations for in store pick-up. Later on that day I picked them up without checking the prints and continued on with my day. When I had time to look through the pictures, I noticed that almost all of the photos in my order were blurry or smeared. I honestly do not know how no one noticed these defected pictures since most of them were messed up. I believe this was likely a problem with the ink or printer. I understand that this is a reasonable mistake, but what bothered me was that the employee did not offer to reprint them for me. They should have checked the prints before giving them to me. I have never had a problem with a Walgreens transaction in the past. However, I have had multiple friends tell me similar things have happened to them while using your printing service.

Thumbnail of user lynnr35
Missouri
1 review
0 helpful votes
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August 21st, 2015

I received a call telling me that the distributor has not responded to their requests yet. Even though it has been 2 1/2 weeks since I ordered this, they don't know when it will be shipped and they have not charged my card yet, They are telling me I cannot cancel my order because it is processing! What kind of business has this kind of policy?

Thumbnail of user bettyc1157
Wisconsin
1 review
1 helpful vote
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February 20th, 2023

Two lanes and one of them as being monopolized buy one lady who has been in the drive-through for over 30 minutes
You would think that they would tell her to get out of her car and go inside and work on the 10 cars that are behind her. She is monopolizing, and there's only one clerk at the window.
Of course you buzz the buzzer and she said she's only working with one lane right now and it continues and continues and continues. Trying to figure out what medicine she's going to get for somebody.

Products used:
Very very slow service in the drive-through
One lady is monopolizing the whole section and there’s 10 cars piling up. She’s been in the drive-through for over 30 minutes. And the clerk when you push the button and call for help, she said she’s only allowed to do one lady at a time so it doesn’t really matter exactly why they have two lanes here.

Service
Value
Shipping
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Thumbnail of user holliem26
California
14 reviews
92 helpful votes
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April 17th, 2017

Updated 9/6/18:
Over the past year & a half I've made 3 ship to store orders & Walgreens has canceled every one. I didn't receive any emails with 2 of the orders so I had no idea they were canceled. When I emailed customer service they said it was because the items were out of stock. After 3 separate occurrences, I don't understand why Walgreens system isn't updated to show that the item is out of stock at that time? Or why doesn't Walgreens do like Amazon & even if it's currently out of stock, it can be noted as such but state if it will be back in stock soon & then send it once it's in stock? Walgreens offers some good deals & coupons etc so it's frustrating to get orders canceled & not get the deal.

Walgreens really needs to update their system because they've officially lost me as an online customer. I'll still occasionally shop in store but I'm not wasting my time making orders that will just get canceled with zero communication regarding why.

Thumbnail of user jayr38
Florida
2 reviews
6 helpful votes
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August 3rd, 2014

Within a few hours this company messed up my first order. I would not take my chances with vision direct. Sometime it is worth paying a couple extra bucks. Customer sevice seemed like they listened and were nice, and I spoke to four different people within a few hours. Ultimately I was able to learn not to do business with a company that does not listen to the customer, unable to bill the correct amount the first time, has a reputation of operating incontinence. Hope someone reads the reviews before seeing their lower prices that drag people in

Thumbnail of user charless47
Virginia
1 review
1 helpful vote
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January 25th, 2013

Drugstore.com promised to send me a $25 gift card for my purchase. I never got it. I called customer service. They admit I met all requirements for the gift card but said their computer failed to send the gift card. I received no discounts as an alternative. Because it was deemed a hassle to manually send me a card, customer service flat out refused to make good on their promise to send me the card. Don't buy anything from this corrupt corporation. Tell everyone you know not to buy.

Thumbnail of user mb741
North Carolina
1 review
1 helpful vote
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March 3rd, 2022

Because the my regular Walgreens pharmacy was out of stock with my medication, I had my medication sent to this one. The pharmacist apparently did not approve of the medication that I have been taking for a long time. And the prescription was not sufficient "documentation" for them to fill it. The fact that other Walgreens had documentation and has been filling it for a while also was not sufficient. They insisted on talking to my doctor. Even after my doctor called them, they refused to fill the prescription. The pharmacist and technician and their manager all think they are better than your trained medical doctor. They certainly feel they are better than you, as the customer.

This review is only about the Walgreens Pharmacy on 4501 Market Street in Wilmington, NC- (I haven't been inside the store)

Tip for consumers:
Use another walgreens.

Products used:
I could not even buy the medication, since the pharmacist refused to fill it despite the fact that they have the medication, they received a formal prescription, and they talked to my doctor.

Service
Value
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Thumbnail of user caroll35
New York
9 reviews
4 helpful votes
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May 21st, 2016

This is a large store. They have a real variety of items. Great Sale items, especially before and after a Holiday. I have purchased a pair of gloves for arthritic hands. There is a Huge medical department across from the Pharmacy, any prop or bandage, everything is there. The pharmacist is really helpful, I can get my shots there also. All the employees are happy, smiley people! I get all 17 of my scrips there.

Thumbnail of user amandac58
New York
1 review
0 helpful votes
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March 9th, 2015

I recently ordered many products from this website because they were offering a free gift that I really wanted. After calling them before I placed the order, to make sure I would get it, I can a receipt that shows my free gift on it. I receive my order in two shipments, but never receive the gift. Then I call them to ask what happened, and they tell me they won't be able to give me anymore because it's no longer in stock. The only reason I purchased my products there was to get the free gift. I could've shopped anywhere else. So, to me, this was a total SCAM. Just to get people to buy from them. Well, they lost a customer, and I'm gonna make sure a lot of people know about this.

Thumbnail of user giocondao
Florida
1 review
0 helpful votes
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April 21st, 2023

The worst wallgreens. The worst pharmacy very unpleasant pharmacists. One of the managers who is very rude and despotic. The cashiers don't even say hello good afternoon. That's why I'm already changing my prescription to another store. That when have 2.2 stars

Service
Returns
Thumbnail of user amberb23
Arkansas
2 reviews
5 helpful votes
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January 5th, 2015

Walgreens is a money hungry corporation. All that "welcome to Walgreens, All that "How may I help you be well" stuff is bull crap. They don't care about your well being. They could care less if you're in a wheel chair or on crutches waiting in a line of 10 people. 90% of the time there is just one cashier going as slow as she can, talking up a storm and doesn't care to page another employee for extra help. As for prices, they say they have such great sales - unfortunately, that's only if you want to sign up for a wellness card that accumulates "points" for only some purchases and may or may not give you a discount on items you buy. I have bought from walgreens.com as well (only once) and recieved damaged items. I will not shop at walgreens in the store or online again.

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Value
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Thumbnail of user marianc7
Arkansas
6 reviews
2 helpful votes
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March 17th, 2015

They carry lots of all-natural products for humans and dogs. They have natural foods for me and my dog, makeup, snacks, and more. They ship for free, if you order at least $25, and deliver your order on time and right to your door. I've been ordering from drugstore.com for about 4 years now.

Thumbnail of user dhruvp1
New York
3 reviews
13 helpful votes
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June 5th, 2014

I love shopping online, its convenient, no long lines and shop while i am relaxing. This website is good, and how they have other sites that are affiliated that opens up more options for customers to shop with. I did my christmas shopping from This website for most of my friends and I was happy with their custom service and their photo department.

Thumbnail of user annw17
Pennsylvania
1 review
1 helpful vote
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November 19th, 2013

I don't know how drugstore.com delivers orders so quickly. I'm prompted to write this review today, Tuesday mid-afternoon, because I just opened my package of items I ordered on-line on Sunday, late afternoon. Drugstore.com does this so consistently that I even order items from them that I'm in a hurry to get. In addition, I have found that drugstore.com has items that I can't find anywhere else, e.g., Glad Handle Tie trashbags, and a particular nail polish remover I like. In general the prices at drugstore.com are on par with my local stores, although, when drugstore.com has items on sale, they are a good savings.
I rarely write reviews, but I'm so pleased with Drugstore.com's speedy delivery that I wanted to share my experience.

Thumbnail of user daynah1
Pennsylvania
1 review
3 helpful votes
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August 2nd, 2014

My ordering and receipt of contact lens experience with Vision Direct was fantastic. I was hesitant after reading some of the bad reviews that people gave online, but wasn't in a hurry to receive my order so I placed the order and thought "lets see how this goes". What a pleasant surprise to have my contacts shipped and received in less than 5 days! I'm a firm believer in giving praise where due and it is certainly due to Vision Direct.

Thumbnail of user jays348
New York
2 reviews
3 helpful votes
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May 3rd, 2016

I found a price of $6.94 on the GoodRx website in April. I printed out the card, had my doctor order the prescription at Walmart in Fishkill NY, but when I went to pick it up I was told that it would cost $37.00. They said "do you want it or not" so I had to take it because with the new law regarding electronic prescriptions I couldn't take it to another pharmacy. GoodRx is great when it works. Walmart (which is usually a good pharmacy) cannot be trusted to live up to the price quotes.

Thumbnail of user curtisb424
New York
1 review
0 helpful votes
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October 27th, 2022

To make this short, they can't mail my 90 day refill to me correctly. I have only received it twice. Every other time I have to pick it up at the store myself. This time they said I had no refills left. There is always some problem. I only have enough pills for 3 more days.

Products used:
Metformin

Service
Value
Shipping
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Thumbnail of user susanp1230
New Jersey
1 review
8 helpful votes
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December 3rd, 2020

They do not disclose all the information on the restrictions anywhere. They mislead you & say it's on the. Com but when you get off the phone with them to see it for yourself it's not there. They're purposely trying to take extra money from people who are not careful. SHAMEFUL.!

Thumbnail of user aneshiaf
Florida
1 review
0 helpful votes
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November 22nd, 2019

Above and beyond in customer service from store associate Carmen Duarte at 3099 N State Road 7, Lauderdale Lakes. After being in the hospital for an hysterotomy I went inside the store to get assistance with my son school project. The project required a family tree and being that I cant draw we went inside the store to purchase a picture to put on a poster board. Carmen was able to assist me by not only advising what to purchase but took the time to draw a tree. I will forever be grateful as a single mom for her help.

Thumbnail of user sallyc34
North Carolina
5 reviews
6 helpful votes
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January 2nd, 2017

I order everything from cosmetics, cleansers, moisturizers, supplements and day to day toiletries on this site. They are linked to Beauty.com, so you can shop both sites at once. You can usually get free shipping without a high minimum order and your products arrive quickly. The prices are comparable or below local drugstore or Walmart and their selection ensures you can find the items you want.

Thumbnail of user deborahk22
Arkansas
9 reviews
0 helpful votes
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July 26th, 2015

Awful experience with online ordering of medications. Could not get it together for my meds. And they weren''t engaged in my efforts to get them to work on it. IMO, they could care less. Will NOT bother with them again. Also, always check your meds carefully when you get them at the brick and mortar... I've had a couple of mistakes with meds. At mine. Once I was given the wrong medication strength... the Pharmacist that I called was horrified and told me to come pick up the RIGHT dosage. They gave me the correct dosage, but never asked for the bottle of INCORRECT dosage. Scary.

Thumbnail of user shannak1
Michigan
3 reviews
3 helpful votes
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March 16th, 2014

Tons of great buys, extremely fast shipping and shipping is FREE if you order $35 or more. I have used this site over and over again and every time am satisfied. Prices almost 100% of the time beat that of the local stores in my area. Just ordered this past week and had my order in 2 days.

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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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