• Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 575th among Vitamins & Supplements sites.

  • Service
    163
  • Value
    135
  • Shipping
    80
  • Returns
    66
  • Quality
    122
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
28
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How would you rate Walgreens?
Top Positive Review

“It's convenient for me”

David N.
3/20/24

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Top Critical Review

“Website Is A Huge Waste Of Time”

Twentieth Century Woman X.
11/5/24

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website.

Reviews (771)

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Reviews that mention popular keywords

customer service (134) drug store (23)
Thumbnail of user jasmineh2
Oklahoma
6 reviews
21 helpful votes
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December 29th, 2010

I always received my products quickly and have never had any problems. I have ordered a variety of items, but really like their online pharmacy.

Thumbnail of user alexandraf5
GB
4 reviews
4 helpful votes
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April 1st, 2015

Got to love their range and an ability to filter according to type of product (such as all-natural).
Quite happy with the cash back too.

Service
Value
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Thumbnail of user anthonyj632
Tennessee
3 reviews
0 helpful votes
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June 2nd, 2021

It's been 5 days or so since I've had my exit only area empty like a woodchipper does as it's spitting out wood on a hot summer day. I kept trying and trying to make my poopshoot go poop but nothing. I'd been clinching my buttcheeks together and releasing like it's a daily workout ritual for days now. I made my way into the local Walgreens to search for the perfect butt washer. I found myself eyeballing something that looked like a giant douche. I wasn't for sure whether I should get the single or a 6 pack. I called all my friends and even asked the cashier if she wanted to join my terd spewing party. Unfortunately they all turned me down. When I returned to my homestead, I realized the box stated "ready to use" I inserted the entire package in my turd cutter, alarming the enema was actually inside the box... So apparently it's not "ready to use." Finally retrieving the enema out of the box, after I removed the plastic sleeve 5 hours later and exposed the lubricated tip the enema was ready to insert. But much to my surprise, the tip had not been lubricated and felt more like a cat's tongue. After feeling the cat's tongue I made my way to my throne and I noticed the pictures on the box, realizing I had administered it in the wrong position apparently ur not supposed to stand on your head and shove it in like your stuffing your grandmother's Thanksgiving turkey. I started squirting out turds like a machine gun then there was an explosion like a volcano. Moral of the story never plug your poop shooter and always... Always read the directions first.

Products used:
Ready to use lubricated big enema

Service
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Quality
Thumbnail of user celiad5
New Jersey
7 reviews
9 helpful votes
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June 29th, 2017

Ordered skin care products from Walgreens with no problem. Products came on time and in good condition.

Thumbnail of user pauls1173
1 review
1 helpful vote
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May 9th, 2019

Great products, prices, and fast shipping! Excellent service. Prompt delivery. Great site to get all your meds.

Thumbnail of user anonymousn1024
Illinois
1 review
0 helpful votes
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March 22nd, 2022

Everyone at Walgreens is $#*!ed. Only work there if you are $#*!ed. Terrible service.Don't trust thier $#*!.

Tip for consumers:
$#*!

Products used:
$#*!

Thumbnail of user williamb4660
Nebraska
1 review
0 helpful votes
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September 3rd, 2022

At 7:50 PM on Friday, September 2,2022, I, William Bailey, a retired military officer, visited Walgreen at 5975 WEDDINGTON RD, Matthews, NC ******* – to speak with the pharmacist. Instead of communicating with the pharmacist standing there, Wendy addressed me in a very unprofessional manner. The pharmacist refused to read my document to update my shot record for international travel on Sunday, September 2,2022. These shots were given at Walgreen, and I was trying to get all my shots records updated on a yellow-shot record card. The team at this location does not understand that Walgren is a corporation, and we, as customers, should be able to go to any Walgreen and get the same quality of services.

Then Wendy closed the pharmacy secure windows in my face. I knocked on the door and the pharmacy, and Wendy refused to open to door to address my concern. Another employee opened the door and asked if she could help me, and I asked her what the lady's name doing all the talking, and she said, Wendy.
I then went to the front and asked to speak with the manager. The clerk stated that the manager was in the back and said there was nothing they could do to assist me or address my concerns. This is when I came home and called customer service and wrote this letter.

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Thumbnail of user lanen3
Arkansas
2 reviews
0 helpful votes
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January 18th, 2021

Reminders, delivery, pricecheck - they have these. A very convenient store to get the medications you need and not to worry anything goes wrong.

Thumbnail of user lindaq16
Michigan
1 review
2 helpful votes
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October 17th, 2016

WHILE IN LAS VEGAS MY SON AND FRIEND GOT SICK WITH FOOD POSINING I NEEDED THINGS TO KEEP THEM HYDRATED THE WALGREENS AT 3339 LAS VEGAS BLVD WAS AWSOME THEY HELPED ME FIND EVERYTHING I NEEDED AND THE PHARMACH WAS OPEN ALL NIGHT TO GET PERSCRIPTIONS. ALL STAFF WAS FRIENDLY AND THEY HAD EVERTTHING YOU COULD WANT.

Thumbnail of user katrinac4
Maryland
10 reviews
54 helpful votes
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December 22nd, 2021

How do you not have Pfizer boosters available, for any date, for a 25 mile radius? Rite Aid, Walmart and CVS do. Ridiculous.

Thumbnail of user danielg414
1 review
0 helpful votes
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April 10th, 2019

Great place to order at super low prices. I was hesitate the first time, but found it to be a great experience. Thanks

Thumbnail of user samantham23
Illinois
1 review
2 helpful votes
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December 11th, 2014

VERY DECEIVING the website is cluttered with offers and discounts, but you don't realize your item is excluded from any discount until after you pay. Very Poor practice.

Thumbnail of user roberta2380
Illinois
1 review
0 helpful votes
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June 20th, 2021

Love taking surveys and looking at different thing. So much fun & easy to do. I try to get more people to do it.

Tip for consumers:
Look good before you buy lots of sales out there just gotta take your time.

Products used:
Charge card

Service
Value
Shipping
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Thumbnail of user brucep316
New Jersey
1 review
0 helpful votes
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June 28th, 2021

I DONT WANT TO SAY DONT USE WALGREENS PHARMACY, JUST DONT USE IT IF YOU CANT GET MARK TO FILL IT. ALL THE REST ARE INCOMPETENT OR INCAPABLE NOT SURE WHICH

Tip for consumers:
Can't count on pharmacist to do the correct thing

Products used:
Medicine

Service
Value
Shipping
Returns
Quality
Thumbnail of user mitchellp20
1 review
0 helpful votes
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April 12th, 2019

Honest company, legitimate product, fast shipping! Excellent products and service.
Great service! Thanks you so much!

Thumbnail of user brettr39
1 review
1 helpful vote
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April 8th, 2019

Excellent price, excellent customer service, order is always correct. All this for about 3 years now.

Thumbnail of user conniem30
Illinois
1 review
9 helpful votes
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September 5th, 2014

I have never felt the need to SLAM a company online via a review UNTIL NOW. Ordering from Vision Direct has been a TERRIBLE experience. I had to call 4 times over the course of 3 weeks because my order was not being processed. I was patient until now and I feel the need to write this review. All that was needed was to verify my prescription from my eye doctor's office. Vision Direct said the number I gave them was incorrect BUT it was correct. Each customer representative I talked to even Googled the number & found it was correct. They said when they called it would just ring and ring. NOT TRUE. EVERY TIME I call I am able to talk to a representative at my eye doctor office almost immediately. One Vision Direct rep told me to try faxing the verification. I asked my eye doctor's office fax the verification of my prescription but it would not go through. I called Vision Direct and the customer representative told me their fax was actually down at the moment. Pointless road bumps like this KEPT HAPPENING for 3 WEEKS. Vision Direct may have decent prices but the SERVICE IS TERRIBLE. I have NEVER left a negative review online for a company or dealt with such a hassle like I did with Vision Direct. Stopping the review now b/c it is getting too long & you get the point.

Tip for consumers:
DO NOT ORDER FROM VISION DIRECT

Service
Value
Quality
Thumbnail of user reginaf34
Michigan
4 reviews
21 helpful votes
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June 1st, 2019

My daughters & I are on a four day trip to Memphis.Our first night when we arrived we went on a mile walk to the closest Walgreens & bought a case of water & some other snacks to keep in the hotel room. We went back the next day to pick up a few toiletries that we realized we had forgotten. I needed to use the restroom as I am on a diuretic. There were two 30ish-year-old African-American ladies working & when I asked them where the restroom was they told me "we don't have a restroom."I told them it's illegal not to have a restroom. She said that we don't allow anybody but employees To use the restroom. I am a retired physician I have heart problems and I'm on a diuretic for which I need to take water pills. She told me I can walk across the street and go to the café and see if they would let me use their restroom. I am not going to walk into a place where I have no intention of buying anything and use the restroom. I hope somebody loses it one day and urinates defecates or vomits on their floor and they have to clean it. This hotel was located on the corner of North Main in downtown Memphis Tennessee.

Thumbnail of user oussamam12
New York
1 review
2 helpful votes
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March 20th, 2022

Not waste your time to come to this store late night, 2395 John F. Kennedy Blvd, Jersey City, NJ *******

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Thumbnail of user clintb28
Canada
2 reviews
1 helpful vote
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April 12th, 2016

This is a drug store where you can find almost everything you need. The shipping is very fast. Wouldn't mind to get bigger discounts though

Thumbnail of user susanab
Pennsylvania
1 review
1 helpful vote
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December 18th, 2009

I like it but wish they were located somewhere other than NJ. I prefer sites where I can get a break from sales tax (after tax taxes).

Thumbnail of user lindaw130
Canada
7 reviews
93 helpful votes
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January 19th, 2016

Every order has been shipped as promised - I don't need the extra emails from them - but will buy from them in the future. Prices very good, too.

Thumbnail of user suzannei5
California
2 reviews
1 helpful vote
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March 11th, 2018

I am using walgreens for a long time, i never faced any issue with the product quality or price. A Genuine store!

Thumbnail of user debrad1108
Arizona
1 review
0 helpful votes
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December 2nd, 2022

Took my elder mom and I'm a disabled vet to Walgreens in Vancouver Washington Cascade Park long story short they wouldn't take walk ins so I said if you put a sign up saying no walk in appointment only then I would not have waited in line or waited to talk to pharmacist to se if my elder mom could get one TB vaccine that she gets every 10 years that either put a sign up and let the doctors know you don't take walk ins it's by appointment only the managerTina Kunukel called police on me kicked me out of store for good my mom has been getting her meds and vaccines there for over 40 years when it was called hi school pharmacy She was aggressive and hostile towards me being a black women to have a person threaten me with the police caused me to have a medical event I was lucky to have the Vancouver Firefighters show up they escorted me and my mom to our car as they assured me this out of control store manager would not follow me and continue to verbally attack me with police and to never be allowed back in her store and she made that clear and she would not stop attacking me and following me until the firefighters came thank you firefighters but I have been trying to talk to a district manager and it's a nightmare trying to get a hold of someone who is above this out of control store manager please help

Products used:
Vaccine

Service
Value
Thumbnail of user dumoulindominic
Illinois
1 review
0 helpful votes
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June 14th, 2023

He was a really good help he helped us find things. He can get people to make their days and I love how nice he is

Service
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About the business

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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