Walgreens

I have used Vision Direct several times, and my most recent order has left me extremely dissatisfied. Vision Direct engages in deceptive and misleading advertising practices particularly when it comes to their "overnight shipping" offers. I placed an order on 9/2 for contact lenses and chose the "overnight shipping" option which, thankfully it was free per their 2-3 emails advertising it, but I would have paid anyway since this was an emergency situation. I'm sure glad I didn't.

The page stated 1-3 days to get the contacts from the supplier - fine, I was hopeful. They are a middle man and do not keep all their contacts in stock. I certainly wish they would make this more clear in their email correspondence, as it is pretty deceptive to customers, particularly ones who are just re-ordering.

I would assume, since it was a holiday weekend, my order would ship the following Tuesday, 9/8 at the LATEST and I would receive it 9/9. AT THE LATEST. Quite honestly, I think this is absurd considering Amazon has figured out how to ship things to people on a random Sunday afternoon when they order on Saturday, but what can you do. My order did ship on 9/8, however, is not scheduled to be delivered until TOMORROW, 9/11 via Lasership. They ABSOLUTELY did not ship this order overnight. I could have biked to New Jersey to get them and biked home to DC in that time twice.

Not only did it take my contacts NINE days to arrive and SIX business days when I ordered them OVERNIGHT (plus 1-3 days to receive from the manufacturer), but their customer service was simply appalling. Form responses, vague responses, and nothing to ensure they would be retaining me as customer at all. They simply do not care.

DO NOT order from this company unless you are prepared to wait. Deceptive advertising in their email offers, terrible customer service, and long waits. 9 days to receive an expedited order in this day and age is UNACCEPTABLE - anyone who requests overnight shipping expects some urgency! DO NOT pay for their overnight shipping. I am so glad I did not.

I ordered contacts on January 9th. After a few days of "processing" I wondered what was going on and emailed. The lady said they were behind on authorizing prescriptions and that if I had a paper copy I could email or fax it. I did that. I emailed AND faxed it. I waited. Still processing. So I sent another inquiry on the 16th. On the 17th I got a response stating that the contacts I ordered were not carried in stock and it would take 2-3 business days for them to ship from the manufacturer. She said based in the time they should arrive any day. First off, the site did not say they didn't carry those contacts in stock, nor did they email me and let me know that they had to be ordered. Today is the 21st and my order is still "processing". I have sent another inquiry in telling them if they do not have my contacts then I am going to cancel. This is RIDICULOUS. Service. I have never had service like this from any website and I order online ALL the time and have for years. Just be warned. You might want to inquire on the stock of the contacts before you order, though I do not know if that will help or not.

UPDATE: January 27th. Still no contacts. I inquired again last week and a woman said they had the contacts, that they just needed to be unpacked. That they would be shipped out Wednesday or Thursday and would be overnighted to me at no additional charge. Plus a $15.00 credit for my next purchase. Yeah, right. Like I would ever place another order with this company at this point. So it is now Monday. I told them to cancel the order. I am beyond ticked at this point. It isn't worth the 25% off sitting here waiting any longer. Which I kind of suspect is one reason they are giving me a hard time. I ordered the Dailies Total 1 which are brand new and very expensive.

Girl was Extremely Helpful shopping. The Card reader however has 3ft crack inches away. It STOLE CARD

The worst possible site ever. I cannot honestly believe the utter incompetence of every aspect of their service. If you want to pay for a headache and still never actually get your product I might consider it otherwise STAY AWAY! First I placed an order for 2 boxes of Daily Contacts and 2 weeks later had not received my contacts. I looked on their site and realized the order was considered complete and the contacts were supposedly delivered a few days before by Lasership, which was obviously not the case. At this point I was running lower and lower on my dailies. I called immediately and explained my impending shortage. The call rep seemed somewhat helpful and assured me she would overnight my contacts as they had gotten lost Appeased I hung up. The next day I waited in vain for my contacts. I called yet again. This time I was told that they couldn't process my contacts as they had faxed my dr the day before and hadn't heard back. Somehow they needed to do this now, despite the fact that they had already shipped contacts and were just sending replacements?! Of course no one had called and notified me of any issues despite their mess up and my having told them that I was now very short on contacts. I had to call them after my contacts were supposed to be there the 2nd time and weren't. I was angry and they agreed to cancel my order completely. Of course, they only cancelled the order that I wasn't actually charged for because it was the replacement and not the one I had been charged for but never received. So tomorrow I will be calling the 4th time. WHAT a waste of time. I still have no contacts nor will I be receiving them. THEY ARE THE WORST! Cannot stress that enough. I am writing this review because they do not deserve to have anyone's business.

Drugstore.com is a fine site to use as long as you don't pay via PayPal AND ship to another party. For example, I wanted to send a care package to a sick friend & pay via paypal. There were some issues with site functionality in that I had to keep re-selecting the shipping address. When I completed the online order, and received the order confirmation, it indicated that it was being shipped to me, not the selected party. It would have helped if there was a pop-up that indicated you couldn't ship to another party using paypal. I called customer service & was disconnected twice. The third time I got a customer service rep who gave me this rambling lecture on how I couldn't ship to another party using paypal unless I added a default address - and how was I supposed to know that? I asked to cancel the order and she told me it was too late & was probably already processed - even though I had placed the order just a few minutes before I spoke with her. Ridiculous bullshl!. She got a bit testy then in an unpleasant tone, told me I could always return it. So now I have two choices - I can pay $$$ to return an order that was amazingly processed in 5 minutes; or I can pay $$$ to ship it to my sick friend, knowing that it will get there a bit later than desired. Either way, I lose money & time. Not happy - will probably NOT use Drugstore.com again. Wouldn't it be nice if this Fortune 1000 e-commerce site made an effort to warn their customers about this glitch on their site? Afterall, I use paypal all the time when shopping on line & this is the first time I haven't been allowed to ship to a 3rd party. I just wish Drugstore.com would alert their customers to this BEFORE they place an order.