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WalkOnBeach has a rating of 4.0 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WalkOnBeach most frequently mention good quality, and quick delivery. WalkOnBeach ranks 12th among Swimwear sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 hours
6,817 reviews
The product fit as expected for the size I purchased. Loved the way it had a built in bra type for being a tank top Have tried many others and this one by far is the best. If your not looking for a snugger fit bathing suit, and are a bigger sized person like I am, I'd recommend going a size up from what you'd normally wear.
I ordered three swimsuits and need to return them. I am skeptical because there is no phone number to contact this company in case there are problems. They make it so you have no recourse. The package arrived while I was already on vacation, taking longer than the expedited shipping time frame. No tracking info available on when it arrived. I am not impressed and will not be recommending them to anyone.
My suit was out of stock. It took over a week to notify me. They wanted to ship one suit but not the out of stock one and only gave me a choice of canceling, shipping one, or waiting for the other to be restocked. Sounds reasonable but I asked if one would be shipped and the next shipped later would I be charged for 2 shippings. Got no answer. I opted to wait til 2nd suit is back in stock. Total time will be going on at least 6 weeks to receive.
Not a great solution, but a solution I had to choose
Like the suits
Hoping for the best. Good reviews, cute suits, hope they fit
I never received my order. Very frustrated! Received notice of delivery and then said address was incomplete could not track package
Emailed them and they said it should arrive
Liked the look of the bathing suits
Dear Paula, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Liked the look of the bathing suits
I just received the 4 swim suits I ordered. I am requesting a return. They either do not fit correctly or are too revealing. The company requested pictures of crotch sticker and is making it difficult to return. I don't want them and they take days to respond to each email.
Amy
Tip for consumers:
I dont even think I am emailing a human the emails are broken up and too much spacing. I just want a refund and a return label.
Products used:
suppose to be a full refund minus return shipping.
Dear Amy, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Nice options
Good service and quality very good.
Had to return for different sizes. Went smoothly.
Prior purchases
Dear Megan, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
So Cute! So many great suits to choose from that I had to purchase three of them.
The only thing that would improve them would to have more of a selection with underwires.
All three for true to size. Thank you!
Because the items are not coming from China
Dear Sheila, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
Have yet to receive my order, would someone please assist me in this matter I'm leaving on holidays in the middle of March and would really like these bathing suits. Thank you for your time.
Patricia Hope
My ordered number is **************817
My friend suggesting
Dear Patricia, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I did not receive the item I ordered and paid for.
The communication was be email only. I am still waiting for my order.
Saw on TikTok
Dear Therese, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Saw on TikTok
I had to return some items because they were too small but I quickly placed the order for the right size.
Dear Stacie, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
The first time ever shopping with this site and I would absolutely recommend. Loved every single suit I received. Fit, fabric, and price were fantastic. Will absolutely be ordering from this company again.
Products used:
Swimsuits
Dear Deb, thank you for the great review and for sharing your shopping experience.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we are also glad to hear your recognition of our return policy. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Thank you again for your support! If you need any further assistance, please contact us.
Hoped for 2 months that I would receive my order. So far I have not. No help from customer services. Feeling Ripped off. Do not order from this company.
Tip for consumers:
I do not recommend this company. Maybe they are a scam. I believe I have been ripped off!
Products used:
I have never received the shipment but they have charged me.
Dear Carol, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Communication was fast. Now we see how long it takes to arrive. That was my first comment. Now the bathing suit has arrived and it was quicker than I expected. (Approximately 9 days and I live in Northern Maine). Very pleased.
I found the item I was looking for after looking at a few sites.
Dear June, we really appreciate you taking the time to share your feedback and being so open with us. Really glad to know you love WalkOnBeach swimsuits. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Glad to know we hit the mark for you.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.
The suit looked different on the model and not so great in person. I like to exchange for another xs please?
Bathing suit size
Dear Anita, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
To all of you not getting good results with this company, don't hesitate to file a dispute or charge back with your credit card company. Also, please take time to report this company to the FTC. Companies like this need to be abolished.
Hi Roxanne, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
I am not confident I will get my order. I ordered a L size product but it didn't fit so I want to order a 2XL but there was no where to put that in my exchange order. So very confusing and now i am not sure i will get the product. It took several emails back and forth to get correct (hopefully) correct info.
I like the looks of the product.
Dear Ellen, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
I found the bathingsuit I wanted in the exact color(pink), and style I was looking for. So many beautifull choices.
Seemed to have what I was looking for
Dear Candy, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
I was looking for a swimsuit to use to go on vacation. Their suits were definitely in my price range. The ones i dejected were too big in the bust, probably my fault becaue i didnt pay close attention to the size chart. They were cute on the model in the app, but my body isn't quite model material. Anyway, i started the return process, which is a bit more complicated than most. So I am still waiting to complete it. You might have better luck.
See reason above
Dear Marilyn, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Very late on delivery, i'm still waitind. I can' review a product that i don't have
Dear Chantal, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
I still have my fingers crossed. I ordered about ten days ago and no movement on my order. It has not been shipped yet. I was hoping to use it at the end of the month, but I am not hopeful at this point.
Asked for status on my order yesterday. Still no answer even though it says I would get response in 24 hours.
I have been looking at different sites. Lots of selection and good prices. I did not see any reviews talking about shipping time so I hope this is just a fluke.
Liked the shorts, liked the tank back (I don’t want odd suntan marks on my back), lots of prints to select from.
Dear Pat, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Lots to choose from. Hard to make up my mind!
I have been looking at different sites. Lots of selection and good prices. I am going on a cruise and want to be sure that we dont have anyone else wearing the suit I am wearing. LOL.
First, the suit, my normal size was huge. Then comes the horrible return policy which is all on your dime. Hate this truly bad company.
Dear Rhonda, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
Expedited delivery fee is too high. Over $20.00 and that only guarantees the item in 7 days. Process to order was easy. I have not received the products though. So hopefully the product is what I'm expecting.
Dear Lorene, we are sincerely sorry to hear you feel this way.
Due to the recent surge in oil prices, the shipping cost of swimsuits has risen. Sorry for the inconvenience caused.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.
New customer bought XL. One suit fits. The other suit tight and the short set to small.
Dear Rabusseau, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
So far ŵell below average. Goods still not delivered even though the vendor has rèquesred my review. Would prefer PayPal option for consumer protection.
Contact again in 3 days.
I don't know - I certainly regret it now
Because I needed them.
Dear Annette, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Thank you for bringing this matter to our attention. We value your business and are dedicated to
So far average. Would prefer PayPal option.
I was looking to buy a swimsuit and Walkonbeach offered very nice swimsuits at suspiciously low price. I knew Walkonbeach was a scam when I saw a swimsuit that I liked from a legitimate (not cheap) store, photoshoped and presented with a head of a different model at Walkonbeach at a much cheaper price. You can see that the body is identical while head and background are changed. So the chance that I will get something that is "not like on the picture" is high. I'd rather pay a bit more, but get a quality product from an honest company.
Dear Anna, sincerely sorry for the unpleasant shopping experience!
Walkonbeach has always adhered to the concept of independent design. Thank you for your doubts about our brand products. We will also urge our design team to develop more of our original swimwear products.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
Placed order for 3 swimsuits 1/1/2024. 2 have been in "shipping" mode since 1/7/2024 however, tracking number isn't tracking anything yet (1/18/2024), Being charged for all 3 suits but one is out of stock (still being charged for it though). I can still go to the website, pull up the "out of stock swimsuit" and order it? Requested that the entire order be cancelled but Crystal keeps telling me the order has already shipped. Pretty poor way to run a business.
Products used:
None, because they havent shipped yet
Dear Stacey, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Excellent style However the tops were too small. There were no instructions on how to return. I am emailing you and the WalkOnBeach to try and figure this out.
I have just sent an email to customer service. The product does not work and I wish to return it. There were no instructions on how to return.
Liked style
Dear Molly, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Liked style
Gain trust and grow your business with customer reviews.
WalkOnBeach is a professional swimsuit online store. We are the fashion swimsuit company for girls and women all over the world. Huge collections of bathing suits, swimsuits, beachwear, bikini, tankini, cover ups and swimdress under one roof in excellent quality at a price affordable for every customer. We promise that all of our swimsuits have high quality.
Dear Paige, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com