Overview
The company generally enjoys a positive reputation for its high-quality swimwear, with customers frequently praising the fit, comfort, and stylish designs. Many appreciate the seamless shopping experience and attractive promotions, such as the buy-three-get-one-free deal. However, concerns regarding customer service are prevalent, with numerous reviews highlighting issues such as slow delivery, lack of communication about order status, and challenges with the return process. Additionally, some customers expressed dissatisfaction with sizing inconsistencies, indicating that products may not cater well to all body types. Overall, while the product quality is a strength, significant improvements in customer service are needed to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered three swimsuits and need to return them. I am skeptical because there is no phone number to contact this company in case there are problems. They make it so you have no recourse. The package arrived while I was already on vacation, taking longer than the expedited shipping time frame. No tracking info available on when it arrived. I am not impressed and will not be recommending them to anyone.
I recently purchased this one-piece swimsuit and couldn't be happier with my choice. The fit is incredibly flattering, hugging my curves in all the right places. The fabric feels high-quality and is both comfortable and durable. I love the stylish design, which is both chic and timeless. It's perfect for swimming or lounging by the pool. The vibrant color hasn't faded even after several washes. Overall, an excellent buy that I would highly recommend!
Dear Pu, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We're also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered from this site believing it was legitimate, I paid for 3 swimsuits and even paid double for delivery to receive it faster. It has now gone past the faster delivery date and I still have no order. I've emailed but no response, not even to confirm my email was received. Tracking still shows it has left China, and that's all! With the domain. co.uk I thought it was a genuine company. Will be making sure other people don't fall for this and reporting them to trading standards.
Dear Dexa, we are sincerely sorry to hear you feel this way.
Please be sure to tell your order information, I will check your order for you. Please believe that our website must be legitimate.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
Expedited delivery fee is too high. Over $20.00 and that only guarantees the item in 7 days. Process to order was easy. I have not received the products though. So hopefully the product is what I'm expecting.
Dear Lorene, we are sincerely sorry to hear you feel this way.
Due to the recent surge in oil prices, the shipping cost of swimsuits has risen. Sorry for the inconvenience caused.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered three items and then read some review a talking about what a scam it is. I canceled my order SIX minutes after ordering and they offered a worthless "we'll see what we can do" and then did not make an effort to stop the order. 18 hours later it is "shipped" and no further response from them. I will be disputing with my credit card company, so I advise everyone stays away from this scam! I cannot comment on the quality, if anything ever shows up.
Dear Emily, sincerely sorry for the unpleasant shopping experience!
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Website was easy to use.shipping took forever. Finally got the swimsuits and they are designed to fit a body with no boobs or butt. The tops had cheap pads instead of a full bra. The bottoms panties were cut so tiny (size L) that they would have cut the insides of my legs. Will be returning for refund.
Dear Cindy, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered several swim suits and am so disappointed they were never delivered. I contacted Walk On The Beach Customer Support at the email provided. I did not receive a response. I also tried to track the order, but it just says it's in transit. It's been almost 3 weeks. Very disappointed.
Dear Catherine, please accept our sincere apology for bringing you an unpleasant shopping experience.
You have an order on Jun 17,2023 12:01:47 PM
We have been Dispatched on Jun 18,2023 1:47:50 PM
You can track your order on https://www.walkonbeach.com/sales/guest/track/
It's have been 10 days not 3 weeks.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy to navigate website. Appreciated the reviews and product descriptions.
I was saddened to find that the bra inserts didn't even cover my ladies even though the size fit perfectly everywhere else. The shoulder straps which cannot adjust were far too short for me. I did order one bathing suite with adjustable straps but even in that suite the bra insert sits up too high. Now the dilemma is what to do with the suits as I have to pay the shipping to return them to the USA.
If you are not taller than 5' 8 you should be good.
Dear Cynthia, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Placed order for 3 swimsuits 1/1/2024. 2 have been in "shipping" mode since 1/7/2024 however, tracking number isn't tracking anything yet (1/18/2024), Being charged for all 3 suits but one is out of stock (still being charged for it though). I can still go to the website, pull up the "out of stock swimsuit" and order it? Requested that the entire order be cancelled but Crystal keeps telling me the order has already shipped. Pretty poor way to run a business.
Dear Stacey, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Considering I have shopped and tried swimmers on and don't like them these are true to size. When you are tall and a big frame these are flattering. Great variety, good sizing love the style choice. Very happy with my choices.
Dear Sharon, thank you for your kind review.
Your affirmation is our greatest encouragement, and please kindly understand that almost all the items on our website are made to order, so it will take 9 - 16 days to prepare the order. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered 2 swimsuits for my vacation. 2 weeks later the items still had not shipped so I told them to cancel my order as there was no way I would receive them in time. More than a month after cancelling and I still don't have a refund and the website says my order is still being prepared for shipping. I will be disputing this with my credit card company if that is the only way to get my money back.
Dear Cynthia, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
Can you give me your order number? We will check the order asap.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
We promise that every request from our customers via email will be responded to within 24 hours, and every request via chat will be responded to in a few minutes.
If you need any further assistance, please contact us.
I just received the 4 swim suits I ordered. I am requesting a return. They either do not fit correctly or are too revealing. The company requested pictures of crotch sticker and is making it difficult to return. I don't want them and they take days to respond to each email.
Amy
Dear Amy, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Beautiful options for the "mature woman".
I bought 3 suits, 2 worked great and nice quality. The one piece I need to send back. The response time is terrible and I have yet to receive the return address. Why can't they just post it on their website, they post the return policy, just give me the address so I can return and get a refund. I won't buy from them
Again- too much of a problem with returns. Shouldn't be this difficult. If you're certain of your size then you will be happy with the bathing suits. They are nice.
Hi Jenny, thanks for letting us know the issue and sorry that our service has not met your expectation.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered several items. They took about a month to arrive which was fine as I ordered early for holiday. What fit me and I kept is ok quality for the money and is a nice design. I wanted to return items and it says to email for a return code. Despite repeated emailing I have never had any response.
Dear Gabrielle, thank you for taking the time to share your experience.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Looking forward to seeing you again soon!
Communication was fast. Now we see how long it takes to arrive. That was my first comment. Now the bathing suit has arrived and it was quicker than I expected. (Approximately 9 days and I live in Northern Maine). Very pleased.
Dear June, we really appreciate you taking the time to share your feedback and being so open with us. Really glad to know you love WalkOnBeach swimsuits. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Glad to know we hit the mark for you.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.
It looked really good online. Not bad on me but the leg cut was not as shown in pic. The top was also longer. It was also a bit too large. I was able to put in a pleat to make it more comfortable. If I had ordered a smaller size, the bottoms would have been too small. It did come in a timely manner.
Dear Vasudha, thank you for your review.
We received your complaint and we are really sorry to bring you all the unhappy experience. We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers.
Have a nice day~
Online ordering was user friendly. Initial emails were confusing. I was told that my order would arrive in a few days and told to reply in 48 hours if I didn't recieve my purchase. That turned out to be untrue. However, I was happy with delivery time a week later. I love the merchandise but I was glad I ordered a large instead of my usual medium. Great product and large variety of styles.
Dear Dee, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
Products are nice but customer service is horrible. I have requested a return address for items that I did not like over 4 times in 10 days and have only received a canned response with return address.
Hi Sarah, sorry that our customer service has not met your expectation.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Please give me your order email, and i will deal with this return problem for you.
Thanks for your time and kind understanding.
I ordered 3 bikinis, sadly they all didn't suit (too large). I texted the company for returning the items and they said I should return them to the USA (from Germany!) at my costs or I should keep all the items and they refund part of the money of the order. This must be a joke. Such a waste of material and human resource and the ecology! And the texts that came back were always the same, they didn't reply to my questions, it was like talking to a computer that was sending preformed text modules. Can't recommend this company at all! And I bet there will be no personal comment on this review again, just the one they put under all the other bad reviews too.
I bought 3 bathing suits same style because it was the same style that I have which I love, but I am extremely disappointed with this purchase because these ones are very poorly made. I'd like to return them.
Dear Shirley, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roberta, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com