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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 787th among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 23.1%
Positive
15
Neutral
2
Negative
48
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user feliciae5
Pennsylvania
3 reviews
3 helpful votes
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March 5th, 2018

I have nothing but good things to say about Walmart Grocery online. I have ordered from here multiple times. Everytime, my order was correct. The shoppers pick out the best of the best produce and meat. The people who load your car are super awesome. They are patient, curteous and treat you with respect. They can't take tips either. If they could, I sure would.

Thumbnail of user shirleyb1304
Texas
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Every time I go to self check out either the scanner won't pick up, out of bags or it won't take cash or credit card. I wish you would hire people to check people out again. Help the community. Shame on you for taking away jobs.

Thumbnail of user trinac59
Pennsylvania
1 review
0 helpful votes
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July 16th, 2021

Walmart is the private owner of Ozark Trails. They manufacture canopy tents. I purchased one and it rained and the frame bent. Walmart did not want to accept responsibility for their poorly built product that was manufactured in China.
They offered me a $25 gift card on a product that I spent close to $100 for. My advice to all consumers is to go shop at Target. They stand behind their products and are definitely more consumer friendly.

Tip for consumers:
No comment yet.

Products used:
Ozark Trails canopy tent

Service
Value
Shipping
Returns
Quality
Thumbnail of user marleens12
Arizona
3 reviews
0 helpful votes
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May 8th, 2023

I don't think I would ever buy into the new delivery option, every time I order from Wal-mart there is always at least 1 item they can't deliver on. It's pretty frustrating! There are way too many things from China that you have to pay delivery for. Also, the last item I tried to purchase was a garden kneeler. I purchased it back in February, I just got the notice on May 5th that they can't deliver on the product. I will still go to the store to purchase items, but never on line again! They just can't compete with Amazon. Good try though.

Products used:
Nothing, never got the product after 3 months

Shipping
Returns
Thumbnail of user davidn114
Michigan
7 reviews
23 helpful votes
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November 14th, 2016

I've ordered a few things through Walmart and all was well. I mean it's an okay website but nothing really pops here. You get the walmart experience as if in the brick and mortar store. The only difference is paying for shipping and waiting for a couple of weeks to get what you ordered. I will say home delivery is faster than the free in store pickup. So get home delivery if you use Walmart.com

Thumbnail of user yomam1
Australia
3 reviews
24 helpful votes
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September 25th, 2015

I find a lot of benefits shopping here than shopping at Amazon. Especially for daily goods, price that Walmart provides are usually better than any other websites. The reason I deduct a star is because they often send me damaged items. However, they have a great refund system so it is not a big issue for me that I receive damaged items.

Thumbnail of user martham1218
California
1 review
0 helpful votes
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June 17th, 2022

I purchased a hair clipper at Walmart with an extended warranty, but when I tried to enforce the warranty, the company never replied to my claim, and Walmart refused to address the issue. It took many calls to make them pay half of what I paid for the item, even though the extended warranty was for the full price of the item. Walmart no lower has the great standards of customer service that they used to have specially for purchases online. I will never again buy any appliances or valuable home goods from Walmart online. "And their customer service online is the worst".

Tip for consumers:
Walmart on line is very poor.

Products used:
Hair clippers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahc28
New York
17 reviews
32 helpful votes
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June 15th, 2015

I bought denim shirts for my husband here and they were of good quality and a tremendous value. They arrived promptly and were exactly as pictured and what we wanted. Will definitely shop online again with Walmart.

Thumbnail of user jima51
Virginia
3 reviews
8 helpful votes
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March 7th, 2016

An average website for online shopping. Sometimes it's difficult to locate the item your are searching for under the categories they list. However, the shipping can be free if you are able to do a store pickup.

Thumbnail of user sabatinof1
Pennsylvania
4 reviews
0 helpful votes
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September 20th, 2016

I've bought two tv's from Walmart web site, one delivered to the store and one delivered to my home. I was very satisfied with both. They were both delivered in a timely manner, would definitely buy again.

Thumbnail of user pearld15
Florida
3 reviews
1 helpful vote
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December 30th, 2016

Good personnel now, some very good, "5".
Sometimes difficult to locate a product, if personnel is around, they won't hesitate to assist.
Need more notices to say what "cake" was just baked, shoppers would like to know.

Thumbnail of user alij33
Illinois
5 reviews
4 helpful votes
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April 28th, 2017

Buying walmart products online is great. One thing to keep in mind is that walmart website has third party items that are not actually sold by walmart. Please review the actual seller's review before placing an order

Thumbnail of user andyd44
Canada
1 review
1 helpful vote
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October 24th, 2017

Often walmart.com online orders keep getting cancelled with no explanation. When I contact their customer service department and talk to a supervisor. They escalate the issue to get solved... however, no one calls to verify that it is fixed or explain anything. Instead I get an automated email saying it is fixed and to reorder the product... and the groundhog day experience continues as you guessed it the order gets cancelled again.
Never ever had this issue with Amazon... so guess what stick to the reliable amazon.com.

Thumbnail of user arin18
Ohio
2 reviews
4 helpful votes
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July 31st, 2023
Verified purchase

We go grocery shopping there every Sunday. Some employees body odor's are just terrible. It can't be sanitary to have people that smell like feces or armpit sweat to handle food and groceries. I understand that some cultures don't believe in deodorant but I also think that this is beyond disgusting. They should implement an hygiene policy for employees. We are about to just stop going there. I had come home to just go throw up because the stench is just so bad and strong. I don't know how people live like that but this is FOOD! Do something please!

Products used:
Food.

Service
Value
Quality
Thumbnail of user elainem700
New York
2 reviews
0 helpful votes
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September 10th, 2023

I purchased a Walmart+ membership in November 2022. Walmart+ gives me free shipping, along with other advantages. I tried ordering from Walmart on September 1st, but could no longer get free shipping. I called to find out why, and was told that Walmart+ no longer ships to my location as of September 1st, because of a new policy.
I am more than 11 miles from the nearest Walmart store and driving at my age is no longer viable.
Apparently, my location is inconvenient for them. So, free shipping and shipping of any kind is no longer supported. Even if I was willing to pay for shipping, I could not place an order.
I was offered a gift card to cover the 2 months' cost before my membership ended. But that is unreasonable because they don't ship to my location any more. I asked for a refund for the 2 months that I will be unable to use Walmart+. I was denied.
And there was also no notification of this change.

Thumbnail of user karenp42
California
8 reviews
23 helpful votes
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April 6th, 2015

I am not a total WalMart fan but I shop there regularly & save quite a bit - on fresh produce; on cat food; seasonings; on many name brand frozen vegetarian dinners; on ink cartridges for my printer; on printer paper; sewing items (like rickrack, thread, etc.); on name brand under garments (bras, etc.); on smaller electrical appliances (like a microwave), coffee pot; on some paints (spray paints); and when I have occasionally had to return something - it was easy to do so. I shop there regularly. I appreciate having a Wal Mart not too far from where I live.

Thumbnail of user walters637
Missouri
1 review
0 helpful votes
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September 22nd, 2022

Bought Goodyear tires through Walmart online. Was sent tires that were manufactured 4 years prior to installing on the car. Tires went bad after 12,000 miles (rated for 60,000 miles). Walmart says they have a 90 day return policy. How does that apply to tires. Customer service is horrible, can't understand person on the phone. Was told that if tires were bought at Walmart Tire Center with tire hazard they offer there they would have prorated with new tires. These tires were not available through the Walmart store. Very displeased with how this was handled but I guess Walmart doesn't really care as shown by their reaction to this matter. Will go elsewhere for our tires.

Thumbnail of user cb586
Pennsylvania
1 review
23 helpful votes
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May 17th, 2020

Make sure you check out who the vendor is for your product. Walmart stores will not take any returns for 3rd-party sellers. So, if it doesn't say the vendor is Walmart, be sure you'll keep the product as it's a real pain to send anything back through the 3rd part vendor and Walmart isn't helpful. I spent over 3 HOURS on the phone (at least 2 hours waiting to be answered) with Walmart. I'll never order from the Marketplace again.

Thumbnail of user kevins93
California
5 reviews
6 helpful votes
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July 20th, 2015

Fyi, if you shop at Walmart, sign up for the savings catcher program online, I have gotten back over 100.00 in savings from them finding lower prices at competitors prices. I love this option. All you do is put in the code at the bottom of the receipt and they do the rest. Also Walmart is offer $35.00 statement credit if you spend over 75.00 on a single purchase. So thats paying 40.00 for your purchase. The Walmart credit card can really help when your low on money and need a few items. Its worth it. They also have deals for signing up right now

Thumbnail of user sandral69
Maine
1 review
0 helpful votes
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February 16th, 2016

This was my first and only time to ever use this site. I placed an order for a your zone loft bed and received a twin/full bunk bed. I also paid for two day shipping. Not only did I receive the wrong item my first time using this site no one even informed me that the product I ordered was out of stock! I'm very very unhappy with this site and I really expected better service.

Thumbnail of user nancyh67
Virginia
7 reviews
16 helpful votes
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April 10th, 2016

Regardless of what Walmart location I have shopped at, they tend to be grungy and less appealing that Target. They claim to have better prices, but I don't see the prices being any better than Target on most items. However, the quality at Walmart is substandard. Most of the time, you are not getting even a comparable quality as Walmart products are mostly inferior.

I would not recommend Walmart as there are too many good alternatives.

Thumbnail of user johnb4483
Arkansas
3 reviews
6 helpful votes
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March 2nd, 2022

Walmart shows a million grocery items online but there's barely any of it that you can buy that they ship any longer. There's never anything showing to be in stock. You have to sort throw hundreds of items that they don't ship to find the very few that they do. I could walk the 5 miles to town to go shopping and do it easier than sorting through all the stuff they don't sell. The filters don't work. I don't understand why they have do much junk listed on a shopping app that's supposed to be for delivery that you can't buy. It's worthless

Tip for consumers:
Don't waste your time unless their listing policies and product availability changes drastically

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardl1833
Colorado
5 reviews
8 helpful votes
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October 14th, 2021

Ordered online. 6 of the product in stock according to site. Hour later order cancelled since no stock. Went to store, guess what, 6 on the shelf. Ordered online since I had a $10 promo code. Can't use it in store. Tried to reorder, but still shows unavailable. Called customer service, received another promo, but does me no good since I need the product right away and financially needed the discount, and can't use it in store.
Customer service calls, chats, and associate in store useless. Would rather purchase item at full price at competitor (same price as in store at walmart) than continue to patronize this establishment.

Tip for consumers:
Think twice before shopping here

Products used:
Other store

Service
Value
Thumbnail of user geoffreym25
Pennsylvania
1 review
0 helpful votes
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February 24th, 2016

This is why I will never shop at Walmart again! I had to keep calling Walmart customer care and s*** like for the past week and they still refused to give me back my refund of the amount of $166.96. So the next day, I called customer care again and I told them if you don't refund my money, I'm calling the police. And that really scared them very bad. Then they finally refund my money. This is exactly why I don't shop at Walmart. Because it's a sick $#*! Walmart.

Thumbnail of user melaniet29
Texas
1 review
0 helpful votes
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June 21st, 2017

Heads up and Warning for purchasing Walmart Gift Cards.
I was gifted a $25 Walmart gift card which I went to use last weekend. I was turned down because the card was at zero balance. Impossible. I had not used it! The Walmart employee gave me a printout of the transaction history. Two transactions on the same day that were 3 minutes apart were on there. We looked up the store number which was Walmart 9115. Nothing but scam came up in google tied to this store. I've talked to 3 different employees at Walmart and have called Walmart headquarters. They simply don't care that the money was scammed, they won't provide a different gift card or store credit. I told them that everyone in my social circle will be told about this. They literally shrugged their shoulders and said that "we respect the personal decisions you make in this matter." So... Don't go through Walmart for gifting options.

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