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WalmartReviews 4,416

2.1

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
701
value
643
shipping
543
returns
497
quality
581

We monitor reviews for authenticity

Alabama
5 reviews
0 helpful votes
Follow Rachel H.
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Walmart needs to either stop allowing 3rd party sellers or watch their prices! Check out the photos to see the problem.

Date of experience: January 29, 2022
New Jersey
1 review
0 helpful votes
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Walmart has stooped to the lowest level of credibility expected from any US company. They are unrelaible and have demonstrated deplorable customer service. Finally, Walmart third party vendors are even worse.

In conclusion, Walmart and it's third party vendors are a great match if you're interested in losing valuable time and money.

Date of experience: January 29, 2022
West Virginia
1 review
0 helpful votes
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This product is amazing!
January 27, 2022

Revite a light eyelid and dark circle corrector is absolutely an amazing product. I noticed results within hours have using the product. I can't want to see how good it works using it for a month or so.

Date of experience: January 27, 2022
Illinois
1 review
0 helpful votes
Follow Anita M.
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I went to check out and snack cakes that were on a display for $2 rang at $2.58. Lady in charge of self checkout totally ignored me when I told her I had a problem. Normal for Walmart anymore!

Date of experience: January 27, 2022
California
2 reviews
0 helpful votes
Follow Ashley B.
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I do a lot of shopping for myself and family at Walmart and love the finds but I have to say their customer service needs some working on.

Date of experience: January 26, 2022
Virginia
8 reviews
6 helpful votes
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Great pick ups
January 26, 2022

This business has made it so much easier to do my online orders with the option for pickup. I highly recommend this site

Date of experience: January 26, 2022
Indonesia
11 reviews
11 helpful votes
Follow Worder W.
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Very convenient website.
January 26, 2022

They made the website extremely user-friendly, so now I can buy whatever I want without experiencing any issues. I had no problems with the delivery as it was very fast and secure.

Date of experience: January 26, 2022
Florida
1 review
0 helpful votes
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Stole my money
January 25, 2022

I subscribed to Walmart plus in October, in January they closed my account as Freud "noone can validly explain why" customer service told me I would receive a credit for the months I will not use and an email to explain. 3 days later nothing I will dispute their Freud with my CC, and strongly recommend finding anyone else, Amazon, eBay, Google shopping. In this world of transparency and credit card Freud I have lost all order tracking and order reference ability, Walmart is consciously participating in freudulantly billing me for orders I have not received and have no way of tracking. I am frustrated and irritated beyond measure. Review wants proof of purchase, I'm locked out, I can't even review the delivery driver that left the food for the dogs to eat. I say NO! DO NOT use walmart or walmart plus

Date of experience: January 25, 2022
Ohio
1 review
0 helpful votes
Follow Martha V.
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Please people never order furniture from Walmart it's a joke to order furniture from and have there so called handy man put your furniture together after paying extra to have it done only to have there handy not know know when to show up to put them together I'll never do it again it way a big waste of money and a waste of my time also and there people they have answering there phone thinks it's funny for all your Frustration about wasting so much of your money on there junk?!

Date of experience: January 24, 2022
Oklahoma
0 reviews
0 helpful votes
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I ordered a black button-down shirt from walmart.com last week. Today, my package came in, but instead of the shirt, I got... an airpods case? How does this even happen?

Date of experience: January 20, 2022
Idaho
1 review
0 helpful votes
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Customer service
January 20, 2022

The customer service is horrible and do not honor products or service send out broken items and don't give refunds until product gets back to the store even it's it's been free to back customer service manager Maria Robriguec can do nothing to help you and is a point leader.

Date of experience: January 20, 2022
Pennsylvania
1 review
0 helpful votes
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ONLINE FRAUD
January 19, 2022

Over the past several months and even after changing my password multiple times, someone has been able to hack into my walmart.com account and add fraudulent gift cards to make large purchases. I finally had to disable my account completely and won't be using it again.

Date of experience: January 19, 2022
California
1 review
0 helpful votes
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Walmart.com SUCKS!
January 18, 2022

You told me you had 5 M506 marine radios with AIS in stock when I ordered... You delivered the mounting mechanism for the radio promptly without providing the radio. I do not appreciate being lied too... I will be returning the mounting hardware if I do not received the radio. You have not bothered to tell me the radio is back ordered yet... Taking this to google and yelp...

Date of experience: January 18, 2022
Missouri
1 review
0 helpful votes
Follow vickie w.
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I let customer service know I did not order items that was charged to my account. They said they would cancel but they DID NOTHING. They sent the items to the scammer thief they had let get my bank info and charged me for it. I called many times and each time they let me know too bad for me, see my bank and hope they help. I will never order from them again. I hope this giant company goes UNDER!

Date of experience: January 18, 2022
Louisiana
1 review
0 helpful votes
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ITS BEEN OVER 4 MONTHS
January 17, 2022

So i am only a teen under 17 and i have been using the iphone six s for about a year and i kept saving up for the iphone 12 mini and at black friday I didnt have enough money so i kind of gave up. Then my phone(Iphone six s) crashed completely. Well it turns out my mom purchased one online (FOR ME FOR CHRISTMAS) and it was supposed to come within like 2 weeks. Well Today its January 17 and it still hasn't arrived we called at least 10 times Aft er Christmas but they just keep giving excuses So we went up to the store after the Customer Service Call told us that the walmarts near us had none in stock. Well we went up there and they had 4 but only one in blue my favorite color. And the people at the store can't give it to us for the Black Friday Price so it was almost double and well My parents wouldn't do that and i told them I could wait. So here I am doing this writing this cause I'm not Happy at all

TO WALMART I WILL SAY THAT THIS IS ONLY THE LIKE FIFTH BAD EXPERIENCE IVE HAD WITH YOU BUT COME ON YOU CAN DO BETTER ALSO
I WOULD NEVER GIVE IN-STORE SHOPPING A ONE-STAR REVIEW BUT I FEEL LIKE I NEED TO GIVE A POOR REVIEW THIS TIMEW

Date of experience: January 17, 2022
Oklahoma
0 reviews
0 helpful votes
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Walmart.com is fraud
January 16, 2022

Hello my name is ramzi attouleh account number bussniss name luxury choice, Walmart terminated my accounting saying I violated Walmart.con policy without giving me any reason or explanation, I been trying to get hold of Coustomer service over 3 months I have no luck they took off the option from my account to be able to contact Coustomer service, they froze my account, my account had $130,000,000 thousand in it, they start refunding Coustomer right and left without giving me the option to appeal for chargeback, any Coustomer was emailing our company for any question Walmart was automatically refunding them the full order, the minuma order we had around $500+ after long 4 months of Walmart refunding Coustomer right and left even though the Coustomer had the item and it was delivered to them, they still went against any company policy and give there Coustomer free product and free money from our pocket, now our account shows we have $68,168.76 fund available, Walmart still haven't send us any money to our bank account, and we have no option of contacting them, there scamming seller on there website there doing it worse than amzaon.con and trying to get away with it, I need my money to be send yo my bank account immediately, of our next option is to seek legal action small court claim and ask for triple of the amount because Of all the damged Walmart.con has caused us and our business and life style I hope Walmart.con see this and send our money immediately to our bank account before we take legal action

Date of experience: January 16, 2022
California
0 reviews
0 helpful votes
Follow w c.
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Beware!

I ordered a bicycle from Walmart Online. The bike arrived and I had to assyemble it. Once finished I found out that the rear tire was flat (It was already installed on the frame so I did not have to handle it until I was finished. I contacted their service chat and was told the following.

Thank you for waiting I was checking and I am sorry but for the price of the item you need to return it
You said
How
L
Agent said
In order to help you, please let me know if you wish a refund? You only need to return the item to your nearest post office with a free prepaid return label that you would receive via email once I process this. May I continue?
You said
I dont want a refund i want a replacement
L
Agent said
Sorry but right now the item is out of stock so the best option it is a refund

What horrible service I received as a customer. Nobody cares anymore about customer service. So beware about buying items from Walmart.

WCO

Date of experience: January 15, 2022
Florida
1 review
1 helpful vote
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EVERYDAY I PLACE AN ORDER OF ITEMS THAT ARE SUPPOSED TO BE THERE. THEY CANCEL IT 12 HOURS LATER, OUT OF STOCK. I CALL THEM UP AND THEY GIVE ME A PROMO CODE FOR SOME AMOUNT OF MONEY FOR MY TROUBLE AND TIME. BUT WHEN I PLACE THE NEXT ORDER THE SAME THING HAPPENS TO THE ORDER. IT IS CANCELLED BY WALMART AS OUT OF STOCK 12 HOURS LATER AND THEN THEY TELL YOU THEY GAVE YOU TOO MANY PROMO CODES SO THEY CANNOT REPLACE THE 2 YOU LOST ON YOUR LAST 2 ORDERS. MOST OF MY ORDERS ARE CANCELLED ALONG WITH THE PROMO CODES SO ALL I AM DOING IS WASTING MY TIME. AMAZON IS MUCH BETTER, IF THEY CANCEL AN ORDER THEY GIVE YOU BACK THE PROMO CODES AMOUNT YOU LOST ON THE ORDER. AND THEY RARELY ARE OUT OF STOCK OF AN ITEM THEY TELL YOU IS IN STOCK. WALMART NEEDS A LOT OF WORK ON THEIR WALMART.COM ORDERINGS WEB SITE. IT IS A VERY GREAT WASTE OF TIME.

Date of experience: January 12, 2022
Oregon
1 review
0 helpful votes
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Ship to wrong address
January 12, 2022

I ordered an item from Walmart.com, took 11 days from order to delivery, however, I never received the item. After tracking the item through UPS, I discovered Walmart had shipped the item to a different person with an entirely different address (probably mixed up shipping labels). Accidents happen, but trying to work with them to resolve the issue, they were unable to replace the item (short supply, I hold them at no fault for this either). However, it took a 20 minute unpleasant phone call that got heated to get them to refund the item! Sorry, from now on, Amazon it is! Please note in pictures the shipping number and the different shipping addresses (some information blacked out for privacy).

Date of experience: January 12, 2022
Minnesota
1 review
0 helpful votes
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Ordered an Item, recieved it broken, tried to get replacement fast and got zero help from customer service who did nothing but deflect and tried to make the process take longer when I told them I needed it faster. If at all possible buy elsewhere I dont want anyone else to have to go through this experience.

Date of experience: January 12, 2022