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How would you rate Walmart?
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California
1 review
0 helpful votes
Follow Derp D.
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I bought walmart shoes the other day. They're amazing! They have many other uses. For example, they feel like bricks when you wear them, and I was able to complete a wall around the property with my wall-mart shoes.

Date of experience: April 6, 2017
Illinois
6 reviews
31 helpful votes
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Keep it up, guys!
March 31, 2017

I love Walmart. I think they're doing an excellent job. Their website is really great, no stress at all, and its still improving. The selection and quality of goods, prices, delivery, service... all is great. Keep it up, guys!

Date of experience: March 31, 2017
North Carolina
2 reviews
0 helpful votes
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Easy, quick and cheap
September 11, 2017

Sometimes I forget how much stuff walmart has but it's useful to compare with Amazon prices. A lot of the time they have higher quality stuff for the same price and you don't have to deal with buying fakes.

Date of experience: September 11, 2017
Texas
2 reviews
2 helpful votes
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Great website
September 26, 2017

I do love Walmart.com. I've placed tons of orders over the past few years, half site to store and half delivered to my home. I've never had a problem with my orders or shipping. I like that I can find items that my store doesn't have, and have them delivered for free pickup if its just 1 small item. The only thing I can say is that a couple weeks ago I bought my daughter a Monster High doll at my local Walmart for $15 but when I was scrolling through the website the same day and I noticed that it was selling for $20 on Walmart.com. I'm hoping it was just an advertising mistake and I'm sure if you had bought it the other way around they would refund you the extra $5 if you really questioned them about it. All in all it's a good website to order from.

Date of experience: September 26, 2017
California
25 reviews
47 helpful votes
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Not Bad
September 7, 2015

I've ordered from Walmart and must say not bad Not Bad at all. I received my orders sooner than expected or on time as well as special deals you don't get in the store... I'd order from Walmart again.

Date of experience: September 6, 2015
Georgia
11 reviews
21 helpful votes
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Every single time I go to Walmart the checkout process takes between 10 and 30 minutes to complete. They have too few cashiers and the self-checkout lanes are either closed or have lines that stretch back among the merchandise.

Date of experience: June 21, 2017
Ohio
2 reviews
2 helpful votes
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Best Service
July 3, 2017

Very clean and nice staff... at Grove City Ohio Walmart store
Products are very reasonable price and also if you take the flyer of different store they match it and give us same price. I highly recommended this place

Date of experience: July 3, 2017
Canada
15 reviews
18 helpful votes
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I have ordered a lot of things through Walmart and the price may seem significantly better then competitors. I what I have found, they are similar items but are made just for Walmart and have distinct differences. Last year I bought a tent. It was Coleman and I paid 140 and the equivalent was 350 at Canadian tire. Turns out mine was slightly smaller and didn't offer some of the features. They were not worth 200.00

Date of experience: April 20, 2017
Canada
3 reviews
0 helpful votes
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I have shopped at Walmart numerous times. I found the store with such variety of items., from shoes, to toys, clothing and food. They have great produce as well as products. The staff is very helpful. The only thing i did not find is clothing for larger people. Perhaps one day they will have it.

Date of experience: April 12, 2017
Michigan
6 reviews
7 helpful votes
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Good job
January 14, 2017

It was easier for me to order products on line for my grand children, when they were living away from me. Diapers, baby clothes, formula, baby bottles, blankets. I have only had one negative experience and that was because of my ignorance, not that of WalMart.

Date of experience: January 14, 2017
Georgia
3 reviews
15 helpful votes
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I'm trying everything I can think of to get somebody to listen to this complaint.
LaserShip is killing a good bit of Walmart business, but they don't care it seems.
Read Google reviews for LaserShip and stop ordering online from Walmart until they drop the garbage company

Date of experience: April 1, 2019
South Carolina
5 reviews
4 helpful votes
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Excellent Service
October 9, 2015

I have ordered many things on line from Walmart. The products have been as expected and I have received things in a timely manner. If something didn't fit I was allowed to return it to my local Walmart store. Who could ask for better than that?

Date of experience: October 9, 2015
New York
1 review
1 helpful vote
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I like the idea of walmart competing with Amazon. I tried buying stuff for my college students, but the ship time was too long. Six days to get a pack of pencils is insane! I was hoping it would improve. I will still shop in the store, but so far the online experience is disappointing

Date of experience: June 21, 2018
Washington
2 reviews
1 helpful vote
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Great prices
October 23, 2015

There's only one reason to shop at Walmart and we all know it's because the prices are low. I enjoy shopping here because the quality of produce to seems to be higher than some of the other discount food places around the area. The biggest selling point to me that you cannot beat the price.

Date of experience: October 23, 2015
Pennsylvania
1 review
0 helpful votes
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ONLINE FRAUD
January 19, 2022

Over the past several months and even after changing my password multiple times, someone has been able to hack into my walmart.com account and add fraudulent gift cards to make large purchases. I finally had to disable my account completely and won't be using it again.

Date of experience: January 19, 2022
Maryland
1 review
0 helpful votes
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My online order got damaged during shipping. No customer rep bothered to call or email me. I found out only when I check online the day after it's supposed delivery. Talked to customer rep, we agreed on replacement order. The same whole story happened again. The rep said 'Sorry', and I said "I am sorry for you Walmart, you have just lost a customer today."

Date of experience: June 29, 2017
Missouri
1 review
3 helpful votes
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Rip off
December 30, 2017

Order multiple times from here and half of the items they sent were the wrong items. Trying to get refunds is not easy. I did not bother to pick up the second item from the store pickup since the first item was wrong and it was frustrating. I received an email saying I picked it up when I clearly did not. So you can add employee theft to their issues too. There is nothing they can do for you if it states that it has been picked up other than contact your credit card company for fraud.

Date of experience: December 30, 2017
New York
4 reviews
4 helpful votes
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I recently made a big order from walmart for random household items and was amazed at the large selection! It arrived within five business days and I was really impressed how they individually packed each item and even taped the liquid items in order to prevent them from spilling! Well done, walmart!

Date of experience: November 19, 2011
Georgia
3 reviews
6 helpful votes
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I have a 35' Allegro Bay, and go to a lot of long term camping sites. Before committing to any of them, my first two questions are, do you have Wi-Fi, and is there a Walmart in a reasonable distance? The reason is, I order a lot online from Walmart.com, and I also like to shop for my groceries there, while on the road. For those of you new to the camping/RV communities, having a Walmart within driving distance to your site, is a godsend. They have everything you need, and you can even spend the night in their parking lot, as long as you stay away from the front of the building, and park out towards the front entrance where I'm sure you'll see other RV'ers, along with some Big Rigs. I hope this helps out at least some of you. Eliot A.

Date of experience: June 22, 2015
New York
5 reviews
2 helpful votes
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Redefines big box
September 26, 2017

They are so big that you cant find a parking space within 100 yards. They have changed their departmental signs in store so that you cannot see signs on other side of store. I am now lost inside. I am finding more clerks in the aisles who can give me directions, fortunately.

Date of experience: September 26, 2017

Overview

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
+349