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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 788th among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 23.1%
Positive
15
Neutral
2
Negative
48
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user michelleg85
Washington
4 reviews
4 helpful votes
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January 23rd, 2016

Have ordered from Walmart steady now for 5 years. I live up in the boonies and they bring my stuff right to my front door. Always good products that you can count on with a great price to boot, not to mention free s&h with purchase of $50.00 and up! Can't beat it.

Thumbnail of user jamest1873
Indiana
3 reviews
0 helpful votes
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June 30th, 2021

This is the worst place I've ever dealt with! Bought four tires and they put them on and the guys were going all over my car witch I didn't like! Then one of them took it out to check how the tires were and when he pulled out of the garage he smoked the tires on my car! There was no call for that! I don't do that myself! I complained about this but nothing was done! Then I ordered a lawnmower on line and when I received it it was all plastic! Guess you know I took it back! Peace of Junk! I would not recommend this place to anyone else!

Tip for consumers:
Shop elsewhere

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackier58
Pennsylvania
5 reviews
6 helpful votes
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March 9th, 2017

I often use Walmart.com and then go pick up my items. I have never had any problems yet but I rode with my granddaughter to pick up an item that they told her was in stock. Well, after going about 12 miles to the store, they didn't have the item. Of course there are always things you can get while in the store but it is not fair to say you have an item if you do not!

Thumbnail of user michaels624
New York
1 review
0 helpful votes
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June 3rd, 2017

Could you please stop having your security gaurds follow me around Every time I go into Wal-Mart? Thr last time I stole from a store I was 9 years old. This happens again and I can promise you we're going to have an issue.
It's harassment. Loss prevention my butt! Have someone check my bags at the door!

Thumbnail of user nk60
California
11 reviews
39 helpful votes
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July 28th, 2017

Wal-Mart has come a long way in its on line delivery. A year or two ago it was a box for almost each item received over weeks coming from the parent company location. They are now committing to two day delivery. I ordered 10PM July 25 and received one big box today, July 28, from a state next door containing everything I ordered. It was fairly well packed with some filler added. Everything was received in good order! The website lets you pick from things you previously ordered which saves time. I found a few different brands of items which had better reviews than the brand I bought in the past. I did not shop at the Wal-Mart store as much as they don't have the selection that Walmart.com has.

Thumbnail of user ginal39
Texas
1 review
0 helpful votes
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July 15th, 2017

Room air conditioner due BY Thurs. It's now Sat. No air conditioner and I am being told it will be sometime next week they hope. 110 degrees here in TX. Work crew neededhe cool air. Won't order again-EVER.

Thumbnail of user marcd45
Indiana
1 review
2 helpful votes
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July 11th, 2017

I bought through the Wally world website. Apparently the order is being filled by a 3rd party. It's taken over 2 weeks and it still hasn't shipped. Very disappointing that they can't ship in less than 2 weeks. Won't be using walmart.com again! Not worth the pennies I saved.

Thumbnail of user disappointedb5
Florida
1 review
1 helpful vote
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October 28th, 2017

Worst customer service of my life. I ordered a tv and waited 12 days to find out they just couldn't fulfill the order. Called three separate times and was given 3 different delivery days which came and went without my tv arriving. No help from multiple calls to customer support. They gave me a bunch of lies and "sorry nothing we can do". Walmart is a huge company so they care very little about screwing up whatever percentage of orders it is that they do each day.

Thumbnail of user carriec52
California
2 reviews
4 helpful votes
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October 3rd, 2017

They mistreat their employees they do busnises with liar's, cheats, creepy company It's so bad that i won't go there to save a dime. And the parking is insane good luck finding a spot anywhere near a door.

Thumbnail of user annas167
Ohio
9 reviews
48 helpful votes
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December 29th, 2017

A big problem with buying on Walmart.com is that they don't offer Buyer Protection. Once you make your purchase from a 3rd party and something doesn't work out, you're on your own. I personally had to jump through a few hoops trying to contact the seller. The seller won't return my emails and hung up on me each time I tried to call their 800 number. The seller's return policy that I did read before making my purchase, stated that I could return for any reason, however I was running into the brick wall or so it felt. Next time will try to pay by Paypal. A lesson learned.

Tip for consumers:
Take your time to read the return policy and make your payment by Paypal which will give you Buyer Protection for 6 months.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharony10
Massachusetts
12 reviews
13 helpful votes
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June 26th, 2016

So our local Walmart in Lisbon CT has decided to start checking our carts contents against our receipt after we have just checked out. I guess the long lines and poor customer service aren't enough of a dig now they have added harassing their customers at the door as they try to leave. What an insult! When I asked the lady when this all started she said two months ago and got angry with me for asking a question. I just reminded her that that's why there is a survey on the receipt. I guess Walmart doesn't value their customers.

Thumbnail of user enests
Georgia
3 reviews
2 helpful votes
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November 24th, 2013

Walmart warranties are scams. You buy an electronic device with a two year warranty and your suppose to ship your item to the manufacturer.
The original receipt showing the warranty isn't in their system at the manufacturing location so, they have your device, you have proof but they want the original papers. Once you send them them the original receipt, you are screwed because they won't return it. Go back to walmart? No.
Small claims awarded me the money because I took pictures of the product and receipt. Warranties worth zilch.

Thumbnail of user jasonh924
New York
2 reviews
8 helpful votes
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November 27th, 2020

Funny how back in May 2020 I was limited to only buying 1 playstation gift card but they allow bots to buy as many as possible right before Christmas. What a bunch of hipacritical scum they are. That or they don't have the slightest idea of what they are doing! Either way Walmart is the most pathetic company ever! CEO should be ashamed of their service. Shame on you!

Thumbnail of user garyg39
Kentucky
4 reviews
16 helpful votes
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January 16th, 2016

You can return an item at their local store. Advantage... until you actually have to do it. You will "love" the long lines of Walmart shoppers. Color shown on website was not even close to what was received. (Never ever had a problem with color on any vendor's sites,) Received the item quickly, the fact that it was not as pictured was disappointing.

Thumbnail of user sarahk78
Iowa
7 reviews
17 helpful votes
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April 10th, 2016

Walmart has low quality cheap stuff. They don't pay their workers (both overseas factory and local retail) remotely enough. The only thing saving them from a single star is their pharmacy which offers the same meds for drastically lower prices, and some other staple products which are excatly the same as other store carry at a lower price. If you can't afford to shop anywhere else, WalMart will have to do.

Thumbnail of user marquism10
California
12 reviews
23 helpful votes
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March 13th, 2017

Ambushing patrons seems over-the-top for any retail setting, but never forget where you are. Despite "consumer-friendly" TV ads, Walmart treats employees unfairly, with too many needing public assistance to live. Stands to reason customers will not get superior service. "You get what you pay for" never rang truer than shopping at Walmart. Buy at Target. You pay more, but preduces are properly stored, and purchases last longer, with or without warranty.

Thumbnail of user tapplew
Florida
21 reviews
16 helpful votes
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September 2nd, 2017

I recently ordered from walmart because what they have online isn't always in the store.
Got free shipping for site to store and the pickup wasn't that bad, Had to wait a few minutes to get my things. But over all its cool.

Thumbnail of user theresac55
Florida
3 reviews
25 helpful votes
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August 17th, 2017

Found their home delivery service while at home with surgery
Great to have items delivered to your door. In 2 days. Free delivery over $35.00
They will deliver everything except fresh food. Even CatLitter. And that's heavy

Thumbnail of user gregp62
California
3 reviews
0 helpful votes
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September 25th, 2017

Walmart is walmart you know? You can get some pretty good deals there but the people that shop there are kinda whatever and its always busy. Gotta stand in line for 1 hour just to save a few bucks. But at least they have everythinng you could want

Thumbnail of user ginah7
India
5 reviews
7 helpful votes
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September 22nd, 2014

I have ordered a shampoo from this online shopping website but I didn’t receive the quality product from them. When I checked the expiry date I really shock it is expired before 4 moths. I returned the item with them and within 3 days they send the exchanged the product. When delivering the items the service people must carefully check all these details.

Thumbnail of user ellad10
New Jersey
16 reviews
72 helpful votes
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March 22nd, 2015

I have a few suggestions for you, Walmart. 1) You need to clean up your locations. Look at Target. The environment is nice and comfortable. You should change the flooring and the walls, and make the way you layout your items look more appealing and clean. 2) You need to stock more relevant items. You don't have enough Apple, or even just electronics in general. My parents don't like Walmart and try to avoid it because it doesn't stock the grocery items they need. Please at more health foods! 3) You need to set higher standards for your customers. Have you seen the posts on social networks? "Worst dressed at Walmart". That's it for now, but if I really thought about it, I could come up with plenty more examples and ideas. Thanks, and please consider! :)

Thumbnail of user ismaela1
California
5 reviews
0 helpful votes
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June 27th, 2022
Verified purchase

I must say Placing an order from Walmart on the website or app is very easy, And fast try out the Free Membership trial to get a feel of how they work, updates on your orders, etc. They also have The pick up option wich i prefer.it convinient for me skip the long lines and any hassles.

Tip for consumers:
You Can Add substitutions for products thats are not available after you placed an order.
Shipping depends on products usually takes 2 or 3 days
There is a shipping charge for orders that dnt meet the Free shipping Order Of $35 and over(could be different) unless if your member then you can get free shipping

Products used:
Food products such as juice,hot dogs,bread,cheese etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelleh2710
Colorado
1 review
1 helpful vote
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October 16th, 2022

You cannot get decent service on their website. Basic items like butter and hamburger buns are unavailable for over a month. When you call customer service you don't get the US. Today I got Egypt. Since Door Dash quit them same day delivery is is often unavailable. The only reason I still shop online is because that is the only option available to me. I'm a home bound disabled senior on EBT. Thanks for making my hard life so much more painful.

Tip for consumers:
People in this country who have a functional brain.

Products used:
Grocery

Service
Value
Returns
Quality
Thumbnail of user jennym42
Mississippi
9 reviews
14 helpful votes
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November 24th, 2015

I have learned not to try to return anything, especially if ordered online. It takes forever and the clerks get very aggravated. The stores have way too many empty check out stands. Not even half will be open, but shoppers are required to stand in line often 20-40 minutes. The self check out stands are not any faster. Too many people will be queued up waiting too. Shopping there is not a pleasant experience. Many clerks complain they usually don't get their breaks for hours. I don't think Sam would have liked how poorly his stores are managed. I appreciate walmarts savings catcher and being able to double my saving with a blue card.

Thumbnail of user ryanm79
Pennsylvania
1 review
0 helpful votes
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August 27th, 2015

They clearly hire people who like to disrespect there customers. This is the last time i am going to this walmart. I truly feel sorry for people who have to deal with there customer service. They clearly have no way of helping there customers and would rather yell at them in a nasty tone of voice if you ask questions about any thing. Not a walmart i would recommend to any one. Apparently the customer is always wrong here

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Shop Walmart.com for Every Day Low Prices. Free Shipping on Orders $35+ or Pickup In-Store and get a Pickup Discount. Open a Walmart Credit Card to Save Even More!

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