Warby Parker

I am new to wearing eye glasses and had seen the commercials showing how bendable and durable theor glasses were. Well, only a few short months after getting a pair of their Crane style glasses I went to fold them up and the right arm just snapped off.
Went into the store, they looked me up, and they said they were definitely still under warranty. They said I should email the help at warby email and they can help me out.
After all this I was told I'd have to pay for a new pair! Why on earth would I pay well over a hundred dollars AGAIN for another pair of these cheap, easily broken glasses?
DONT WASTE TOUR TIME OR MONEY ON WARBY PARKER!

RUN away from this horrible company! Ordered product on 4/10/2024 - (3) pairs of glasses for over $1,000. Guaranteed delivery within 7 business days. Day 7 today. Had to call the company to find out there was manufacturing defect in (2) pairs. They have no idea when they will deliver these (2) pairs now even though they are holding my money. Asked them why they would not expedite the manufacturing and put my defective glasses ahead of other orders? The Customer Service Manager to me: "Because you should be GLAD we held your order and didn't ship defective glasses. YOUR order is just one of thousands. We make 98% of glasses correctly. YOUR order is just a 'perfect storm' so just be glad we didn't ship them." Seriously? WTF, Warby Parker?! Cancelled my order and returned all the the products. HORRRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE!

Mariel at the Warby@ 185 Columbus Avenue, NYC was friendly, honest, and incredibly knowledgable. She clearly loves her job and takes great pride in it. She was so patient, showing me many frames and indulging all my questions. Rare to find someone who cares so much.

I ordered a pair of glasses, hoping this could be more a more economical option. Unfortunately when they arrived, the glasses were much larger than pictured online and the lenses were funky - they made me feel almost a little dizzy. I figured it was a loss and when they sent me an email asking me to rate my experience, I was honest. That's when I learned their customer service is horrendous. One person contacted me asking if I wanted to replace them, I said sure. After I spent time picking out new glasses, I was told it would be another $100. During the emails exchanged, 6 different people emailed me. Never did the same person respond to me. So when one person said "sure, you can exchange " then the next person said "actually it's $100" and unfortunately I was talking to different people and when I replied to follow up or clarify, I was already talking to another person. I felt worse about the company after their customer service reached out to me, which says a lot about their customer service.

Ordering glasses from Warby Parker has been an absolute nightmare. I have called them around 5 times for various concerns. First off, they said they would reach out to my optometrist to receive my prescription and they never did and I got an automated email later that day that said they wouldn't do it and I needed to. I called my optometrist and they said Warby Parker never even attempted to get the prescription. Later they got my prescription mixed up with another pair of glasses in my order. I finally received my order and the glasses were SO BLURRY. My optometrist states it's because Warby Parker doesn't even take the sufficient measurements in the store. Now I have to take them in to get them fixed. No wonder these glasses were so cheap.

If possible I would leave 0 stars. Company sent incorrect script. After phoning them they refused to send glasses with the appropriate script. HORRIBLE customer service. Order Rx glasses anywhere but here.

My original pair of glasses got scratched up by a nail file. I was devastated, especially since I work from home and need my glasses for work. My glasses were just over a month out of warranty. I emailed them asking if there was any way they would make an exception and repair my glasses. I explained that I'm facing severe financial hardship and needed my glasses for work. I always got a super speedy response, each time from someone new, and EVERYONE was kind! They decided to replace my glasses for free even though the warranty had expired. They said "We know how hard these past few years have been in everyone, and we want to help." I don't think I've ever received better customer service. I really and truly appreciated this. I'd recommend them through and through and order with them again some day.

Ok - so perhaps cheaper than the eye dr? Not actually sure. Their measuring system is useless, I even used a tape measure and that failed, use a human you fools! Just send me what I wanted vs. trying to be so technical, it is a horrible experience and I am glad I cancelled my order... so frustrated.

Several family members have shopped at Warby Parker and their glasses are impressive as far as quality of workmanship and aesthetics are concerned. I ordered my first pair and was pleased with the ease of the Home Try On and ordering online. I have purchased glasses and contacts from several high end optical stores as well as both Sam's and Costco. I will continue to use WP for my vision needs. If you haven't tried them yet, I suggest you do and see for yourself!

Paid $95 for a pair of glasses that hurt my eyes. I'm almost certain they're the wrong prescription. On top of it seems they forgot to fit the left lens into the actual frames... just looks like they tried to forcefully push it in rather than shaping it which has bent the left side of the frame. Quality control?

I'm still wearing Warby's! Yes, they're still cheap! They loosen, they scratch, they fog up, but I still don't care because they're inexpensive enough to keep changing out styles. And still contribute to a great cause. And what really keeps me coming back is the unbelievable online technology and service. They just added an app for an eye exam to renew your RX for $15! It took 5 minutes. Not 5 minutes on the phone to make an appointment 1 month out and then waiting in an office for 20 minutes before the hour exam and then forking over hundreds of dollars. 5 Minutes and DONE. $15. This company rules and I love them. BTW- I have a million Warby sunglasses which is what started the whole thing and I have zero complaints.

I am on my fourth pair of glasses. I need all the lense add-ons (anti-reflect, scratch resistance, and light-weight progressive. Initially had one year lense warranty but now 6 months. I know why because at one-year the reflective coating starts coming off and scratches are susceptible. Then they want to sell replacement lenses for $195, or buy new glasses. The product support has deteriorated.

The wrong lenses arrive. I returned them when I was in their NYC store. Lots of apologies and promises for expedited order. Text says it will arrive on X date, didn't show! Texted customer service. Can't find them. These folks are lost!

It looks like an Apple store there are so many people milling about. Great selection, plenty of folks to help you. Prices either $95 or $145. Picked what we wanted, they shipped to our house. A really painless and rewarding experience.

The only pair of the right shade of soft pink delicate rimmed European glasses broke. I found the closest match online & at the uncrowded Florida WP store. Polite well trained staff. They had onsite eye testing. Free shipping to NewYork
Warby Parker plz. Make lightweight pouches for your glasses. Your glass boxes are unreasonably heavy. Im guessing for shipment. End cost for a fresh custom pair$145

Got a pair of subscription sunglasses for slightly under $500. In under 2 years, the coating on my sunglass lenses (both) are bubbling/cracking, as shown in photo. Warranty is only 1 year. This is clearly a manufacturing defect. The salesperson would not even look at my glasses and was also very rude. Tried calling another store for assistance. Best they'd offer is $30 off a replacement lens. That would cost me another $400. No thanks. Will never shop at Warby Parker again.

I bought progressives, light responsive, polycarbonate coating. $485
They DO NOT respond to transition in lighting AT ALL.
I don't know if it's their coating, but both lenses have a fading going on from the bottom of them. It looks like a sunset or sunrise, whichever you want to call it, coming up. It's ridiculous. When attempting to clean them you get strange"rainbow oil slick" looking circles.
One of the very flimsy and cheap plastic nose guards fell off the third month.
DO not fall for the "gimmick" of ordering glasses from home. This is definitely one item a person needs to buy "LIVE".

The process takes way too long, I still have to go to my eye doctor to get them adjusted because you can't speak to anyone at a store, and they are more expensive than the average glasses. I will never ever do this again!

I was shocked at how poor the quality of these glasses are. I do not recommend purchasing your glasses here. Maybe if you don't wear them often they'd work, but they look like fake glasses you'd get from Claire's.

I've bought 3 pairs of frames (2 frame only, 1 complete) from WB over the last 18 months. On one pair the silver 'decorative plate' fell out of one side. No big deal I thought, they can send me a replacement plate and I'll glue it in. NOT! I emailed WB and was advised 'so sorry our frames are manufactured elsewhere and we do not have any parts. As an accomodation we can provide you with a 20% discount on a BETTER FRAME,'
'Better frame' for 20% off to replace my crappy frames that they were more than happy to sell me? These are 11 months old with normal use, no abuse. The company does not stand behind their products. I like to have a few pairs of regular glasses and sunglasses and will definitely look elsewhere the next time I want frames.

This confirms the old adage 'you get what you pay for.'

I actually had to cancel the order. They say expect your frames within 7-10 business days. On day 8, I called to check status of delivery, and was told my frames were still being made. Ok? Refund please, thank you.

I checked out these guys as I needed to get new glasses. I did not find them to be any cheaper than others. Also, in drilling down the info, I learned that this is a CHINESE company with all the product originating there. It is made to sound like a European firm, but it is just a front. I'd rather keep the money domestic.
I did more research and found many customers that were not satisfied never achieved resolution to their issues.
What has happened since then is an onslaught of emails from them and their "affiliates". They sold my email address ASAP and now I get more spam. Not a great place to do business.

I've worn glasses for 40 years. Warby Parker glasses are poorly made, cheap lenses that cloud up two minutes after being cleaned and constantly have a glare on them. Three months after I got mine, I've decided to get another pair from another vendor. A complete waste of money