Warby Parker

Love the way their site works and how you can try glasses on Before you buy them! AND I love my glasses! Can't wait to order another pair!

The service is awful. Even when they are the one who made the mistake. No taking responsibility for it.

We placed an order. Order was shipped via usps order was lost. Sent 2 emails and tried chat. No response at all. Really bad.

Advertising is offensive. Advertising should be reflective of your target customers not what you feel is politically correct

You get what you pay for. I now understand why glasses you get from a real eye doctor are more expensive. These things are garbage.

I found my frames, uploaded my prescription and submitted payment. I received my order in less than a week. I get compliments every time I wear them.

So easy and such a chic product selection. Way to go, Warby Parker! Super easy website and delivery of product.

Quality of lenses is poor and color changing barely works. Services sometimes good and sometimes awful

I purchased prescription sunglasses from their website. They denied me my sunglasses and have not refunded me my money.

I was cleaning them with the lens wipe provided and they snapped right in half. What crappy quality.

Just be forthright about how long it will take to fulfill orders. We've all used ups and fedex before.

Stylish and affordable. Portland location is awesome. Menswear artistic. Definitely shop there. They just need more outlets across the state.

I don't even know where to start. The frames I was the most interested in were not available for home try-on, so I emailed Warby Parker to ask them when they'd be available to try on. They gave me a very vague response and essentially told me to just buy them without trying them on because I could return them within 30 days if I didn't like them. Not knowing what else to do, I went to buy them and was told that I needed to submit my pupillary distance since it wasn't included in my prescription. Warby Parker's genius solution to this problem is to hold a credit card in front of your face and take a picture of yourself. Needless to say, it's not a very accurate way of doing things. The glasses arrived and not only did I hate the frames (both in terms of the way they looked and how tight they were on my head), but the pupillary distance was so far off that I felt like I was in a drunk tank. I called Warby Parker thinking that maybe the high index lenses were the problem, and the woman I spoke with told me that she'd have one of their on-staff opticians email me the next day. They never emailed me. I returned the glasses, found another pair of frames I thought I might like, and once again, they weren't available for home try-on. Isn't the entire appeal of Warby Parker supposed to be that you can try any five of their frames on at home for free? Anyway, this time, I decided I wasn't going to mess around anymore and I'd just go clear out of my way to the closest Warby Parker store to where I live (which is not close at all). I found a pair of frames I liked, got all of the correct measurements taken, gave the sales associates my prescription, and ordered the glasses. When they finally arrived, the prescription was wrong. I don't know what to do at this point other than to go back to the eye doctor, have them remake the lenses, and go from there.

I have been waiting almost a month (25+ dayside) with little response to my inquiries.
Ordered sunglasses got disappointment

Had a bad experience with Warby Parker from start to finish. Followed all instructions online to a T, including uploading my prescriptions from Kaiser in the proper file format. Got a call that something was off and walked through all the prescription details with one of their representatives. Turned out everything submitted was perfect. Orders for contacts and two pairs of glasses with all the bells and whistles was placed to the tune of $898. Contacts arrived, then I waited quite awhile (a couple weeks) and finally a tracking # came through email indicating the glasses were on the way. Clicked through... no tracking info., glasses were not on the way. In the meantime, the payments have made it through one credit card cycle. Finally the glasses arrive and they look great BUT one lens on each has no prescription and the other has my proper prescription which is very strong (-9.5). Both pairs of glasses - unusable. After waiting all this time I'm ticked off. I call them and then a long discussion about whose fault it is on the mistake. HUH? They can't pull up the images for the original doctor's prescription and show my prescription is off in their files. Finally the assistant clears up the error which is on their end. I certainly don't remember an apology, just a syrupy STUPID comment about "we are certainly happy to issue a full refund." WTH! I just want my glasses! So, the person offers to EXPEDITE the corrected two pairs of glasses and to give me a $50 credit for the hassle and to send me a shipping label to return the defective glasses. Guess what... 5 days later, no $50 refund, no shipping label, no expedited glasses. I call this morning and more of their pretend kindness... they show no order whatsoever for the corrected glasses. NONE. Then as the assistant is supposedly issuing my refund on all of their products (yes, I am really pissed at this point) she hangs up on me while I'm on hold. AND then she doesn't call back. So, I call again and of course it is a new person who knows nothing about the situation. She determines the refunds are being issued but I can not get my refunds until they get their defective glasses back. So... here I sit: no glasses, and they have nearly $900 of my money. Yes, I am pissed. No, I will never use them again. Yes, I will tell everyone this story.

1st pair glasses lenses scratched, 2nd pair scratched again, Lense quality very poor-do not buy Awful

Excellent choice of styles. Viirtual try-on. Great customer service. Allowed me to change my style order twice. Fast shipping. Good fit and visoon.

First, I found both the online chat and phone customer service very good at WB, even for a return and refund. But when I received my glasses neither of the lenses was all the way into the frames. I was able to pop the right one into place, but the left simply wouldn't fit tightly--it still rocked with every movement. Perhaps this happened because my strong progressives wouldn't work with the small frame (Renwick), but if so, someone should have contacted me to choose another frame, or at least looked at the finished product and sent them back to be remade. WP has better quality and selection then other <$100 online frames-and-polycarb-lenses online places (e.g., Felix and Iris or Classic Specs), but they're sooo flimsy. I'd use WP only if I wanted a few pairs of glasses to go with different outfits.

If you don't plan to change your frames every year, maybe spend another $50-$100 to get a mid-range brand-name (genuine), Luxottica-made frame (basically every brand) with comparable lenses at glasses.com. It only has virtual try-on, so you'd need to go someplace like Lenscrafters and write down the style number and dimensions, then search glasses.com (which includes the same-as-everywear poly carb basic lenses in the prices) or the brand's retail site. They'll let you return them,. If you want lens upgrades or just don't like the thicker free lenses, it may be cheaper to go to Costco for better lenses that won't cost much more or may be cheaper than the upgrade surcharges at online places. Not a paid spokesperson--my husband bought his prescription RayBans frames online and the total with Costco's 1.67 progressives was about the same price as with the upgrades needed to get the same lens everywhere online (Warby included). I also did this for Polos for 1.67 single-vision computer glasses. And you get strong temples and better-finished acetate, and they should last for two years.

I ordered my glasses at a Brooklyn location and had an eye exam scheduled for 11.20am at WPs Washington Street (meat packing, nyc) location few days later. It was pouring and I got there at 11.26am. The eye doctor was running 10- 15mins behind schedule. Meaning when I checked in the person who had an appointment before me was still with the dr. when I got there. Since I was 1 minute over my 5 min grace time, Managers Hussain and Chris used my 1 minute late as an excuse to take another white client and cancel my appointment.

In a very hauty way I was informed that the doctor running 10mins- 15mins late but that was not an issue. Only my lateness of 1 minute mattered.

I also noticed that while I was told to reschedule a white family of 4 was being given my appointment slot. When I asked how come all they said is you are 1 minute over your grace time.

I kept saying that that yes I am running 6 minutes late but the doctor is over 10mins behind schedule. The doctor is not waiting for me. I am still waiting for the doctor. But it seemed that other cliental were preferred to me. Sad to point out that except for me all the cliental in the store was white.

I will also add that the manager was speaking to me in such a rude manner that it emboldened a random customer to start yelling at me about eye doctors and what not. I was left in an unpleasant aggressive situation.

By the by WP is in partnership with Arbys who continues to advertise on Laura Ingrahams show.

So far I am disappointed by my experience with WP. I had them recommended to me by a friend and decided to try the Home Try-On, and had no issues. The order was placed and shipped on 1/5, a Friday, and arrived to me on 1/9, a Tuesday, quite a reasonable turnaround. I tried them on and selected a (prescription) pair, placing the order also on 1/9.

The glasses shipped out 1/12, a Friday, and this is where it starts to get disappointing. I asked for tracking information so I could have a better sense of when it would be delivered, and was somewhat surprised to see an estimate of 1/18-1/20 when I had received my order of frames in just two business days. I inquired with customer service, who reassured me that WP uses the same shipping service for the Home Try-On as they do for actual paid orders, and finished off by telling me I could expect my glasses as late as 1/23! But as I continue to track the status of my package, I am increasingly skeptical that this is the case -- since my glasses were shipped on 1/12, they have traveled between several irrelevant cities, and twice spent an entire business day just sitting at a shipping facility. I still have not received them and have no idea when I can expect to, since this pattern of activity does not line up at ALL with my experience from the Home Try-On.

I am theorizing that WP actually does NOT use the same kind of shipping for both packages -- it makes sense to me that they would use rush shipping on their Try-On, since at that point in the customer interaction they still have not received any of your money. Once you find a pair you like and the credit card runs through though, what incentive do they have to send the glasses promptly? They already have your money, you need the glasses to function properly in your every day life, so they can just stick you waiting.

I am disappointed in this experience not because of the delay in receiving my glasses, but because it has made it very difficult to trust this business. I feel as though they are being dishonest about the way they shipped my items, and my interactions with customer service, to borrow from another reviewer, were "cheerful, but not helpful".

They seem to offer no alternative methods of shipping (I gladly would have paid $10 to receive this package in less than two weeks), and the mismatch between the shipping time for their samples and the shipping time for my full order has left me with questions that Customer Service seemingly CANNOT answer properly. For future purchases and better peace of mind, I will opt for something local or an online service which places more of an emphasis on customer satisfaction.

I purchased glasses from them and they stated they would reach out to my optometrist to obtain the prescription. After a week, they didn't do anything. I had to call and obtain my prescription and then scan it to them. So for the first part, if you refuse to do something in which you have a specific option for people to select? How about you don't make that option available? So 1 week wasted.

Secondly, apparently they needed distance from pupil to pupil. I took a picture at arms length with a credit card. I sent it in. It wasn't good enough. I sent another one. Not good enough. This went back and forth for a week or so, where I had sent literally 10+ pictures. When I finally included some obscenities and stated I will simply cancel my order and go to a local company, they looked in and said I was doing everything right, but I didn't put the "magnetic strip" showing in front. Which I do not remember EVER them saying that was a requirement. Even if I missed that, it shouldn't take 10+ back and forths over a week with them stating "Make sure your at arms length, make sure your looking at your lense" etc... when I was doing it correct the entire time. No mention of the strip ever in any of the communications except the last.

Now the last gripe is a personal one. I am a democrat but I am a classic liberal. The woman I spoke with decided to use She /Her /... in her tag line. I personally loathe people like this. Virtue signalers to the extreme. They will get either Trump elected or another person like Trump elected. They are so completely utterly blind of their own actions and they are hurting their own cause which also makes them appear so unbelievably stupid. I don't like stupid people and I don't like stupid companies. And more importantly, companies should not have employees espousing political ideologies in their interactions.

Now granted they can. But it is once again, a DUMB choice on the part of a company. I cancelled my order, and went to a local lens crafters and was in and out in 15 minutes.

I have 5 WP glasses and my husband 2. I recently developed a cataract and $500 to fix one set. Dumb

..., according to the bogus-feeling 'tracking' app which Warby Parker provides us.

I am actually betting that my physical glasses are somewhere in China waiting for the DHL truck to come pick them up.

We thought 5-7 business days was a promise? LOL, again.

To begin, after placing my order last Friday afternoon, I was inundated with emails from 'Maddy' (Mailchimp fake name no doubt) admonishing me to buy this add-on and that add-on to which I declined. Of course, I was made aware that my order would be held up until I responded. Amateur hour.

Now, the magic! I receive an email from my Warby Parker folks on Monday telling me that my order has 'shipped'. But, hold on. It doesn't say from where my order shipped but I remain excited!

The email provided a link to a 'newgistics' site which would tell me all I needed to know about my order. Umm, right.

The newgistics site (can I stop laughing at this name long enough to accept that it is 'disruptive' and superior to the plain vanilla FedEx and UPS tracking system we know to already know to work so well?) told me about my order's induction and acceptance at a 'partner' shipper! Where is the FedEx tracking number when we need it?

Well, newgistics informed me that my order had been 'inducted' into their system. Goody! I thought inductions were limited to the Rock & Roll Hall of Fame, and so on. Still being a pragmatist, I wondered: where on earth are my glasses?

My eyeglasses were apparently 'inducted' into the system at a place near the Dallas-Fort Worth airport and have languished there for about two days.

Why, oh why, I ask, can I order a box of paper clips from Amazon and track that order from dock to truck to drop-off within a few minutes of time but my Warby Parker glasses order is best described as inducted into a black hole of fulfillment?

I think that Warby Parker folks are really interested in websites and wordpress calls-to-action, but have little clue as to how to deliver physical goods. They are like Elon Musk in that they have a great... ahem... disruptive (that term is so juvenile) idea but have no idea about how to sell cars.

Well, somehow I imagine that my glasses will be un-inducted from that snazzy, disruptive network system and hopefully I will have them delivered to my home in the next few years.

Warning: let us not confuse web-loving, disruptive twenty-somethings with folks like Jeff Bezos who can actually deliver the goods.

It was probably worth $95.00 to see how badly fulfillment can be handled.