• Warby Parker

Warby Parker

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Overview

Warby Parker has a rating of 1.8 stars from 384 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Warby Parker most frequently mention customer service, new pair, and business days problems. Warby Parker ranks 169th among Eyeglasses sites.

  • Service
    90
  • Value
    84
  • Shipping
    73
  • Returns
    58
  • Quality
    75

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
32
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How would you rate Warby Parker?
Top Positive Review

“Reliable online Good quality glasses”

S G.
12/28/21

The only pair of the right shade of soft pink delicate rimmed European glasses broke. I found the closest match online & at the uncrowded Florida WP store. Polite well trained staff. They had onsite eye testing. Free shipping to NewYork Warby Parker plz. Make lightweight pouches for your glasses. Your glass boxes are unreasonably heavy. Im guessing for shipment. End cost for a fresh custom pair$145

Top Critical Review

“Scratch lens”

William G.
9/20/24

I paid over $300.00 for a pair of glasses, and in less than one year the glasses are all scratched up. When I called the customer service they told me they are guarenteed for 6 months. I find that unacceptable. I will now take my business somewhere else.

Reviews (384)

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customer service (131)
Thumbnail of user kevinq307
1 review
1 helpful vote
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October 13th, 2021

The anti scratch protection did nothing. Never again. I'd bet Walmart is just as good. And cheaper.

Products used:
glasses

Service
Value
Shipping
Quality
Thumbnail of user nickb139
2 reviews
4 helpful votes
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November 2nd, 2017

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From the business

Warby Parker sells its own line of designer prescription glasses and sunglasses. Warby Parker is based in New York City and has retail locations in several cities including LA and San Francisco. The Warby Parker name comes from two fictional characters created by Jack Kerouac.

Company Representative

Thumbnail of user laurenr31
Lauren R.
Typically does not respond to reviews

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