Waste Connections

I would give 0 stars if possible. Idk what has happened over that last 6 years bur I started with American Disposal and for the first year or so they were great. After that they started going down hill and occasionally missing pick ups and customer service soon followed into the gutter. Eventually they rebranded to Waste Connection which I believe was a weak attempt to save face. Their service has gotten so bad I can count on one had how many times my trash has been picked up on time in the last 6 months and still have a few fingers left over. I literally just watched their truck drive by my house on trash day and not pick it up. Getting a hold if customer service is nearly impossible and when you can get ahold of them they will usually tell you sorry, you're SOL amd will have to wait till the next scheduled pick up. Avoid Waste Connection at all costs. You'd be better off just taking your trash to the dump yourself.

Beware, they lock you in to a 5 year contract, and charge huge cash when you want, or need out! Do not use this Company, it is likely cheaper to leave your wife, than it is to terminate your garbage can.

This company is the worst option for commercial trash pickup. Beware a contract is for five years and auto renews without any notification of the customer and the only way out is to pay for the balance of the five year contract, On April 1 my building escapes and I am very relieved. My rates have increased just over the last year at more than 3 times the inflation rate.

I have to call ever 2 months for them to pick up my trash. Now it's been almost 4 weeks and no one has called me regarding workers picking up my trash. Always something why they can't pick it up. But want their payment in time. When u call to talk to someone hire up always an excuse. Do not recommend them at all horrible ppl.

This company refuses to cancel service that they have been steadily hiking the prices up for over 30 years. I work for an elderly man who was aghast to find out he has been direct depositing over $450 a month for simple trash service. These people should be ashamed of themselves. See you in court!

We have 3 separate locations with them. One of our locations gets missed quite often.
Their customer service stinks! The company says they have radio dispatch collection equipment, but they can't reach their drivers, so what good is their equipment, if it doesn't work. They don't have a way to reach a real person. They just have an AI who tells you that no one is available or that the office is closed at 3:50-(they close at 5). This is on a Friday, so I cannot get anything taken care of until Monday, which is too late.
Pick a local company- they have way better service, unless Waste Connections buys all the good guys out, like they did here:(

Attached is a picture of the dumpster that was supposed to be picked up on Wednesday (it's Friday) and I have a large Wedding here tomorrow.

This company, ever since they took over removing the garbage from our place of business. Has been *steadily* doing less and less, but charging more and more.
We complained for over 2 years and they would do nothing for us. Spent hours on the phone complaining to customer service. Tried to strike a deal, said look. We don't produce a lot of garbage. If you do pick ups half as often, and give us a bin half the size, and charge us half (they are charging 486 a $#*!ing month btw) we would be ok to continue using them. We were denied. So we got quotes from multiple competitors, every single one of them were LESS than half the price. Ended up going with maple Leaf, who is charging us...get this. 135 a month for doing the exact same thing, but with better customer service. When the cancellation was finally completed and we now have Maple coming in next week. We get an email from Waste telling us they don't want to lose us, and are wondering why ever would we leave. The people managing this company have room temperature IQ. Will *never* use them again. Even if they price matched or went lower, *never* again.

Their overview and ratings don't surprise me at all! We should all quit paying them and contribute all our money into opening a reliable, dependable service that actually shows up when they are suppose to. They are lucky there is no one else in this business and we are all stuck with their crappy service...I guarantee if there was another trash company we would All Switch! I wish they would go out of business so we could be forced to use someone, anyone else...