Waste Connections

Waste Connections recently sent me an additional bill for quarter 1 of 2023. A phone call to customer no-service stated that there was an approved rate increase of about 7%. This bill was already paid in full in December and now they are coming back demanding more. Complete GARBAGE! Our community has had issues with this company for years - very aggressive drivers, sloppy work where trash is not meticulously cleaned up if it falls out of the truck, missed pickups, and numerous rate increases..

Being a new customer to Waste Connections, fortunately I was home today and I met one of the friendliest crew members, Jeffery. This fella was so energetic, well spoken and happy. Service can't get any better than that!
He also placed my container back in the proper place before departure, unlike others last week.
Two weeks in a row I'm not seeing litter debris floating around the neighborhood!
I hope other customers realize how fortunate they are when they have someone of service on his level.
I hope his superiors see this review and recognized him for outstanding service!

Wish I could give them negative stars. As their prices for monthly residential service continues to rise, now about $65 with tax, their reliability and service continues to drop. And when you call to find out why, once again, your trash was not picked up, the story changes daily (i. E. truck broke down, driver is sick, we are running behind, etc.). I have asked for a supervisor to call me several different times, but I never get a call. We finally cancelled our service after many years as a customer and went with Roadrunner Disposal at just $30 per month.

Unhappy with Waste Connections of Canada. I tried to cancel my agreement due to invoice doubling, inconsistent bin pick ups and lack of customer service. They advised agreement is locked in for 5 years! To prevent a penalty send a registered letter not less than 90 days and not greater than 120 days before agreement expires. If you don't do this the agreement automatically renews for another 5 years. They show no compassion for their customers and can increase the bill without any consent!

Every time I deal with Elaine for a schedule change or any issues she is always courteous, pleasant and always on her game! She handles all my request professionally and urgently!
Great customer service!

Waste connections doesn't allow customers out of contracts as they continually raise fees on them. They claim all contracts must include an auto-renewal clause so that you have to remember to cancel within 30 days of contract end or it auto-renews if you try a day later, tough luck. Anybody who writes contracts like this should be locked up for their a crime against integrity. Their lawyering is that of thieves trying to hijack customers who make the mistake of ever hiring them. Of course if they have trash pickup issues, they should to be held blameless. Their business practices are near being a scam.

Upon calling waste connections customer services. The experience I endured with a representative name Melva, was great. She was very respectful, professional, and thorough. My claim was taken respectfully. I was assured that the issues I was having with my pickup service will be corrected immediately and followed up with a courtesy call later. Thanks W/C for being there for your customers.

I've never had a problem with this company until recently. Now for some reason they don't pick up my recycling. I called after it was missed 2 weeks ago & was told they have 48 hours after a missed pickup. Had to call again the next week when it still hadn't been picked up. No one offered to discount my bill and I never received a call or email from management apologizing. Customer service is shoddy to put it mildly. Now this week it wasn't picked up again. I would switch to another company but the other one in this area also has horrible reviews. If all the drivers are in quarantine or there is some other extenuating circumstance for the poor service they should just say so.

Got signed up and paid the money at the beginning of the week. I was told I would not have a tote by pickup on Thursday but would have my trash picked up and get my tote later. I was reluctant to try another trash service bc of false promises in the past from the last trash service. I was reassured that my trash would be picked up that week on Thursday. Thursday NO Trash Pickup! Friday they said due to the weather they would NOT be picking up my trash, my road is CLEAR! But they would try for the next week! So what about the trash left out I asked? I would have to put it up til next week! What?! Crazy! And then was told it would be 4-8 weeks to get refund by Linda. I talked to manager David he told me Linda doesn't know what she is talking about! And I would have my refund this same day, still no refund, ugh! Can't people just do the JOB they are hired to do! You pick up trash! DO IT! Dang! If I could give negative stars I would!

Shop around, as Waste Connections is extremely over priced. They continue to increase the costs of the services they provide. We are paying 1500.00 more each month compared to their competitors. Absolutely unacceptable! Consider yourself warned!