Wayfair UK

I ordered a small double bed from them and at first I was pleased that it arrived ahead of the estimated delivery time, however on arrival it was a king size bed, I had to send pictures and emails proving this with a tape measure and at this point I had already got rid of the bed it was replacing and needed to have this sent back. I contacted customer service online and they arranged a collection which was collected in a few days and they informed me the replacement or correct one would be delivered ASAP. The new delivery came after a week and again it was a king size delivered, this time I refused delivery as I could see by the size that it was far too large and again a king. The delivery guys put refused delivery and i was on the phone immediately to advise wayfair of the situation. The rep told me to send images and an email again, baring in mind we had no bed and I said I refused delivery as it clearly was the incorrect size. I politely asked to get the replacement (correct size) delivered ASAP and I am not going to suffer the inconvenience that they had placed me in at which point they asked if I wanted to cancel, which I didn't as my daughter loves this bed design, so after stating this they advised that it would be within a week as it was actually in stock in the warehouse. However as no notifications were sent by email and I had avoided going away due to the fact I was advised delivery would be within a week, I contacted them again today and low and behold I was advised incorrectly and now I have to wait another month for the right one (if that turns up at all). I asked to speak to someone of higher authority as I have been messed about so much and the customer rep advised that they cannot - what kind of service is this? Highly frustrated and angry at the lack of customer care or competence to get things right.

Perfect job and very experienced handyman did the job perfectly neatly and tidy will recommend to everyone

Purchased glass picture first just under £300 no wall fixings contacted them to find out they dont supply nothing mentioned when you order

DO NOT ORDER FURNITURE FROM WAYFAIR DURING COVID.

THEY ARE NOT DELIVERING FURNITURE TO YOUR HOME.

THIS IS NOT COMMUNICATED ANYWHERE UNTIL IT ARRIVES!

If you live in a building, very heavy, large items will not be delivered to your home. You will have to figure out how to get the furniture to your apartment.

This is the equivalent of leaving someone's heavy furniture at the end of the road. Absolutely ridiculous.

They don't communicate this crutial piece of information at anytime when placing your order. I absolutely would not have ordered anything if I knew this.

This is absolutely an excuse of convenience as everyone else is delivering directly to homes. And they quickly put the blame on their delivery agents as though it's not their responsibility to manage, nor communicate this before orders are placed.

It's also worth noting my very quiet building is fully managed, they wouldn't even need to press the lift button, it's done by reception. It has wide hallways, cleaned daily and everyone you may see all wear masks. The 3 lifts are virtually empty during the day and if not empty, another lift will arrive in 10-30 seconds.

Ordered an £1499.00 wardrobe which was fully built and was to be delivered to a room of choice. All this was paid for and agreed when ordering. Firstly the item was not delivered when promised, however I am nothing if not understanding and it came a few weeks later. We were told we had to clear the way for XDP (the delivery firm) to deliver the item to the room of our choice. The XDP website states that they do this as part of the service. We were told to clear the way for the furniture to be delivered to the room (which of course we did). The day before we demolished our old wardrobe and took it to the tip as obviously it would no longer be needed. Hence we now had no wardrobe at all. We waited in and were greeted at 7.30 in the evening by 3 males from XDP who promptly stated that they were not going to deliver the wardrobe to the room of our choice as they had to consider 'health and safety'. When we told them that we had paid for this via Wayfair, we were told that Wayfair were not their employers. However on the XDP site, it states that they are 'partners' with Wayfair and Wayfair paid XDP (as their agents) to deliver the wardrobe. As we are disabled and pensioners, we had to send the item back. We have complained to both Wayfair and XDP who have both ignored us. We had to purchase a £55 fabric wardrobe from Argos the next day. Terrible service from both, I would give no stars if I possibly could.
Wayfair has stated to us that the matter is now considered closed as a gift card has been sent. The matter is not closed from my point of view because - no gift card has been sent or received, no refund/compensation has been offered for the cost of our 'emergency' wardrobe, no response has been received from my letter of complaint direct to Wayfair and there is no comment about the quality of the couriers they use who refused to take the wardrobe to the 'room of choice' upstairs. NOTHING AT ALL HAS BEEN DONE BY WAYFAIR, NO GIFT CARD, NOTHING!