What on Earth Catalog

I ordered some T-shirts from this company about two or three years ago during the holidays. A few months later my bank contacted me because I had been charged $14.95 a month to "join their club", which is something I had never signed up for nor gave an approval for. Buyer beware when you order things from this company as they will do the same thing. If they have access to your card when you buy something from them, you need to monitor your card statements monthly. I didn't find out for three months after they charged almost $50.00.

Ordered items almost a month ago. Received two of the items and never received any updates on the third item. Have sent three e-mails and then was on hold for 30 minutes just trying to get information. Completely unresponsive, no regard for the consumer AT ALL. Whoever is in charge of this company would never last in the real corporate world, would have been fired long ago for not doing their job. There merchandise is so-so, and with the completely unacceptable customer service on top of that, DON'T BOTHER! Not worth it.

Sales brochure had 'collectible Native American chief and bison bills' $5.00 and $10.00 bills from 1899 and 1901. These are FAKES. Not original real bills from that era. Description should be clearer. Obviously set to Deceive the buyer. So disappointed.

I ordered a couple of fun, quirky Christmas presents from What on Earth. This month a charge from WHATONEARTHVIPINSI for $15.77 appeared on my credit card. I called - and the customer service agent said "you were opted in to the VIP Insider program." I was opted in? I didn't even (accidentally) opt myself in?

I bought two quirky presents. I my have gone back there to find another gift at some point, but I am sure I never signed my self up to be a VIP insider. This is deceptive at best.

The customer did refund the charges without much grief. I appreciate that.

I must admit I probably won't go to that website again for fear of getting signed up as an insider!

Submitted an online order and was issued an order number. Then I started getting emails saying I had left items in my cart, i. E. my order was never made,
I tried calling and after 10 minutes of waiting I hung up to try another day. I'm currently now on the phone waiting again for a customer service representative. 15-20 minutes and finally talk to someone. My order was good, the "empty cart" is a glitch in their software.
The representative was quick and friendly, but the wait time is excessive. Bumped my rating from a 1 to a 2. If you place an order, just hope you don't have an issue.

I placed an order on 12/1, I received all but one item. I tried emailing 3 times but I got no answer. I finally called today 12/22, the customer service girl kept talking over me & she never answered my question. Hopefully I'll get a replacement in 3 weeks, merry Christmas! She also had the nerve to tell me I wasn't listening to her. I finally had to just hang up before I totally blew my top.

I made my first purchase with a promotional discount of 10%, but when PayPal posted the charge, the discount was not included. I called What on Earth and after holding for 20 minutes was advised that the representative couldn't make the correction, but agreed it was owed. I contacted PayPal and they gave me the credit after contacting WOE….

I had to return one item for a size adjustment and never received the replacement, just the credit for the item. Fast forward 30 days, and I placed a whole new order with a promotional 15% discount…. Today I checked the status of the order and they have cancelled the entire thing.

It was their original error and they couldn't or wouldn't make it right, but I guess I'm barred from doing business with them… absolutely ridiculous business practices!

Beware! If you get the offer for free shipping and all you have to do is enter your email do not do it! The company uses this as an "ok" to sign up for their VIP insider Program and you will then be charged a recurring payment of $16.26 per month for NOTHING!. It is a total scam! I fell for this scam. It is such an unacceptable way to do business. If I had known, I would have just paid for the shipping charges. Now I have had to call my credit card company to dispute the recurring charges. I did call what on earth and they did cancel my supposed "membership" but I would not have had to do any of this if not for this deceptive practice. I have no problems with any of the items I purchased from the company. It is just this procedure that I find shady and needs to be addressed.

I sent one of these DYI kits as a gift. (the miniature greenhouse). The instructions are horrendous. The kit has hundreds of very tiny pieces and the only instructions are pictures to follow. The description indicates ages 14 and up. I found that quite doubtful. The person I sent this to is quite knowledgeable about assembling products, but this one had him baffled. Not a good item to order, for anybody.