business logo of White Fox

White Fox

whitefoxboutique.com
casual, lounge, evening & party womenAge 19-25, 26-45
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About the Business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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Reviews Summary

White Fox has a rating of 2.9 stars from 1,023 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with White Fox most frequently mention store credit, black friday and phone number. White Fox ranks 76th among Women's Clothing sites.

service
502
value
488
shipping
512
returns
381
quality
450
This company does not typically respond to reviews
GB
1 review
0 helpful votes
Follow Liz R.
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Cant get hold of anyone only way to contact is via email that they take days to respond to and then no information given regarding time scales... still waiting for delivery will never use again or recommend

Date of experience: November 24, 2023
Australia
1 review
0 helpful votes
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I contacted the white fox team & was pleased to have received a response back very quickly.
They helped me with my queries & resolved it very fast and efficiently.
Thank you again Orla for your help!
Stephanie

Date of experience: November 3, 2020
Oregon
1 review
0 helpful votes
Follow Hailey R.
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I'm obsessed and can't refer you to buy white fox enough! Everything thing you get you're automatically guaranteed 10/10 quality! Sizing is always accurate as well! I love that you can see the heights of the models and what size they are wearing it's just an extra plus!

Date of experience: February 1, 2023
Australia
1 review
0 helpful votes
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Overall a great user experience, super easy to find what you're looking for while also offering inspiration resulting in you buying things you never even knew you needed! Have loved everything I've purchased, and their sales are amazing!

Date of experience: November 16, 2020
California
1 review
0 helpful votes
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This team rocks
November 21, 2020

Orla was absolutely wonderful! I submitted an order with incorrect sizing information and she fixed it immediately. I love buying from a company that values customer service. So excited for my shipment to arrive!

Date of experience: November 20, 2020
Florida
1 review
3 helpful votes
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Sketchy Business and Dishonest
December 5, 2022

I ordered a package of clothes during Black Friday for an event 3 weeks later. I placed my order with expedited shipping with the expectation that by their timeline provided (2-7 business days) I would receive the item. It has been almost two weeks now and the order has not been shipped. I'm not the only one in this predicament so it seems like they are holding on to peoples money without providing goods for other reasons. Avoid placing an order here and find much better boutiques. I placed an order with another Australian based online boutique AFTER this one not on expedited shipping and have already received. Customer service is also very unhelpful and barely answers unless you escalate on socials. Just beware of this place.

Date of experience: December 5, 2022
Australia
1 review
1 helpful vote
Follow Kimberley E.
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I'm obsessed.
October 28, 2021

I only started ordering from White Fox a few months ago but boy was I impressed. WF stands out from other online fashion brands because of its stunning styles, amazing quality, as well as insanely fast shipping even with postal delays. I've already made quite a few more orders and will continue being a loyal customer. Easily a favourite!

Date of experience: October 27, 2021
California
1 review
4 helpful votes
Follow Maria B.
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Ordered two dresses from their online store after seeing them on their instagram account. Both items are of extremely poor quality, something that you could probably find sold on a street for $5. Not sure what to do now given you can only receive store credit and no refund for the horrible things you get.

Date of experience: November 13, 2018
Maine
1 review
1 helpful vote
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Cheap product
November 25, 2020

I'm mad at myself for ordering again but only did because I had a gift card from a return otherwise I would never order from here returns/changes take way too long also customer service is average needs better training

Date of experience: November 25, 2020
New Zealand
1 review
14 helpful votes
Follow Mia J.
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I ordered a few clothing pieces from White Fox over three weeks ago. I also paid for express shipping. It has now been three weeks (15 working days) since I placed my order and my order still has not been shipped from their warehouse and shows as "processing". I have DMed them and emailed them multiple times, however don't seem to be receiving any replies. Definitely would steer clear if you are wanting your package in an orderly time and wanting good customer service.

Date of experience: July 11, 2023