business logo of White Fox

White Fox

whitefoxboutique.com
casual, lounge, evening & party womenAge 19-25, 26-45
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About the Business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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Reviews Summary

White Fox has a rating of 2.9 stars from 1,023 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with White Fox most frequently mention store credit, black friday and phone number. White Fox ranks 76th among Women's Clothing sites.

service
502
value
488
shipping
512
returns
381
quality
450
This company does not typically respond to reviews
Pennsylvania
1 review
0 helpful votes
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Love this brand!
February 23, 2021

I've followed White Fox Boutique for years and years now - never bought anything until about 2 years ago and loved it ever since. Their styles and designs just keep getting better and I can't stay away! The site is super easy to use too so that's an extra plus.

Date of experience: February 21, 2021
California
1 review
0 helpful votes
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I used apple pay which helped me purchase so fast that I was unable to update the shipping method. After contacting customer service, it was taken care of within one day and i no longer needed to worry about my package arriving too late.

Date of experience: March 13, 2023
Australia
1 review
2 helpful votes
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No customer service contact number. Email only, which gets ignored. I purchased a pair of Take Caution Pants for my daughter. The first wash was as per washing instructions label and the waist band went grey. It has completely ruined the look of the pants. Obviously the fabric wasn't tested and the washing label is misleading. I will never purchase from White Fox again. I would rather pay more money for quality that can be washed. Very suss you can't leave customer reviews on The White Fox website

Date of experience: July 19, 2022
White F. White Fox Rep
over a year old

Hi lovely,

We are so sorry to hear this.

Please send us an email at info@whitefoxboutique.com and we will be able to look into this issue further for you.

Warm Regards,
White Fox Team x

GB
1 review
8 helpful votes
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Absolutely horrible experience. Ordered on 25th November, order when through online, no order confirmation or email or order number given. Basically untraceable apart from the money leaving my bank. Tried emailing and no response. My daughter wrote on socials and they want her to write my private information public on that instead of reply to emails. I'm flabbergasted at how people say this company is so reputable. Customer service is non existent unless they think their followers will think twice about ordering so they sweet talk on social media but ignore private talk. No number to call, no refunds allowed. No anything. My next step is reporting fraudulent transaction to my bank as this has went on long enough. Only proof of purchase I have is my bank transaction. Never has any other company did that

Date of experience: December 10, 2023
New York
1 review
0 helpful votes
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Excellent customer service
September 8, 2022

I had a last minute change in shipping delivery, which was totally my fault because I didn't select express and needed my items earlier. I contacted customer service, and they changed my shipping method prior to it being dispatched, so I'll be able to receive my items when I need them. It was super quick and friendly. I definitely recommend this clothing boutique.

Date of experience: September 8, 2022
California
1 review
3 helpful votes
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Scammers
January 30, 2022

This company is a complete scam! They are quick to take your money but don't deliver your products! Customer's service is utter $#*! and keep giving customers the runaround! Packages are never sent out or lost, who knows! Yet they take no responsibility for it! I'm furious! Regret ever spending a single penny with these lying, deceiving, garbage of a "company"

Date of experience: January 30, 2022
GB
1 review
1 helpful vote
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DO NOT ORDER
December 20, 2023

Over a month waiting and absolutely nothing. 5 items paid for and has never arrived. I now have to spend more money last minute for gifts for my child's Christmas stocking. Tracking is useless according to that its been on an aeroplane for days. A joke of a company with no regard for customers care or satisfaction.

Date of experience: December 20, 2023
California
1 review
1 helpful vote
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Quality
April 23, 2021

I've been a customer for about a year and I always have to come back to buy more.The quality of the clothing is worth ever penny you cannot compare to other boutiques.The fabric just hugs your body right. Plus the clothing designs are unique and super cute. Shipping is fast and they offer Afterpay which is amazing.If you're thinking of shopping for new clothes I would totally recommend white fox boutique you don't wanna miss out.

Date of experience: April 22, 2021
GB
1 review
0 helpful votes
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Amazing!
April 14, 2021

Amazing company, I've only started using them and I absolutely love the clothes. I won't shop anywhere else now. I live in the UK & always pay for express delivery, it's super fast and never lets me down. Clothing quality is great!

Date of experience: April 14, 2021
Virginia
1 review
0 helpful votes
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I placed an order recently & accidentally chose the wrong shipping process. White fox got back to me so fast & updated my shipping information very easily! Great store & even better service! Thank you again!

Date of experience: March 6, 2023