business logo of White Fox

White Fox

whitefoxboutique.com
casual, lounge, evening & party womenAge 19-25, 26-45
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About the Business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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Reviews Summary

White Fox has a rating of 2.9 stars from 1,023 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with White Fox most frequently mention store credit, black friday and phone number. White Fox ranks 76th among Women's Clothing sites.

service
502
value
488
shipping
512
returns
381
quality
450
This company does not typically respond to reviews
Virginia
1 review
0 helpful votes
Follow Hannah S.
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I placed an order recently & accidentally chose the wrong shipping process. White fox got back to me so fast & updated my shipping information very easily! Great store & even better service! Thank you again!

Date of experience: March 6, 2023
Florida
1 review
22 helpful votes
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Horrible Customer Service
September 11, 2020

I followed their sizing guide and ordered my normal size accordingly. Everything came too big. Instead of being helpful they told me it was up to me to shop the clothes back which was $100 just for shipping! Will absolutely NEVER shop here again. Rude and unhelpful, and their sizes are inaccurate. Now I'm stuck with $120 worth of clothes that won't fit.

Date of experience: September 11, 2020
Australia
2 reviews
7 helpful votes
Follow Lynda M.
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Do not value customers. Inaccurate sizing guidelines. No exchange policy. Do not take responsibility or acknowledge that they may be wrong. In order to exchange, you have to pay to return the item. Receive a store credit and then reorder. Absolutely ridiculous. Arrogant customer service staff. Overpriced. Quality similar to Boohoo but double/triple the price.

Date of experience: August 30, 2018
Florida
1 review
0 helpful votes
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Terrible customer service
December 8, 2022

I ordered a sweatshirt in a S/M. It arrived and I was so excited! The sweatshirt they sent is a large but accidentally had a paper S/M tag. I understand things happen but I am not getting any response from them. The quality seems great but it swims on me. I can't get a response by email either. I will give it a few days before I dispute with my credit card company. Buyer Beware!

Date of experience: December 8, 2022
Canada
1 review
0 helpful votes
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Amazing!
November 28, 2020

I started to buy at white fox because of Sarah day, and now I can't stop buying! I am loving everything and the quality is really good. I'm all they way in Montreal Canada and the shipment took less then 7 days so that's a huge plus.

Date of experience: November 28, 2020
Canada
1 review
1 helpful vote
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Scam
October 13, 2022

This company is a scam. It has taken 4+ weeks to try and return a pair of pants they sent to me broken. They have zero accountability and horrible customer service. Trust the bad reviews people there are many other brands that are way better quality and don't ship their things broken and then make you pay a ridiculous amount for them.

Date of experience: October 13, 2022
California
1 review
2 helpful votes
Follow Claire R.
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I purchased three pairs of neon bikinis this summer and haven't been able to wear them until recently.
I wore a neon pink bikini to the pool and the bottoms completely faded and turned purple.

Should I not be wearing the bikinis in the pool because there's a little bit of chlorine? Am I just suppose to lounge in these bikinis?
So disappointed because they actually fit really well and they were so cute.

Not sure if I'll be purchasing future bikinis from this shop.

+1
Date of experience: November 25, 2019
Canada
2 reviews
1 helpful vote
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Love it!
March 18, 2022

First time buyer of white fox. My boyfriend purchased me a bikini. I got the Tahiti bottoms and st Lucia top both in wild bloom print. I am a 32.5 inch bust and a 26 inch waist. 5'2 and 123lbs. It fits perfect. Looks adorable. Stitching is perfect. Amazing material. Thicker than I expected. Can't wait for summer!

Date of experience: March 18, 2022
Tennessee
1 review
7 helpful votes
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Ordered a christmas present and it took them 19 days to fulfill the order. It's been 27 days since I placed my order and the package is STILL sitting in Sydney, AU. If you can't do better than that, then don't sell internationally. Ridiculous. No way this Christmas present is arriving anytime close to Christmas and it was ordered 11/23.

Date of experience: December 19, 2023
Australia
1 review
0 helpful votes
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White Fox is one of my favourite online clothing stores. Their products never cease to amaze me, with such high-quality clothing and accessories. Always have a great experience shopping and to top everything off shipping is so quick that I am able to flaunt my new wardrobe pieces feeling confident and beautiful in it!

Date of experience: November 21, 2020