Purchased a couple swimsuits. The sizing was all over the map and the quality was worse than bikinis I have ordered from amazon! Completely see-through and the one bikini that actually had padding it was a very obvious circle on each side of the top. Returns are even worse! At the time of purchase they had banners advertising free returns, come to find out that was a complete LIE and return shipping will cost me a minimum of $20 and in return I will only receive store credit... The clothing is garbage quality so I'm better off throwing out the bikinis. Stay away! I will stick to Lulus

Really nice experience, very easy to purchase your items. I am not the first time customer so my previous order was shipped very fast. I live in Europe, Lithuania, so my items were shipped less than in 5 working days. Also you receive updates on your email about your shipment so you constantly informed and all your items arrives packed very nicely.

I bought from white fox many times because their clothes are cute. However, their customer service is one of the worst I've ever experienced. My return was delivered to them, and mind you they only issue store credit and you have to pay for shipping to Australia. However they didn't issue my store credit until I disputed the charge with my bank, how convenient. I will not be shopping on this site again. There are much better stores out there.

I ordered my first order during holiday/coronavirus season and it took around 3 weeks to get here. That's pretty good though since the package comes from australia and im in the US! Just made my second order since i loved the first few pieces i got. I do wish they used less plastic in their packaging though (each item is in it's own individual plastic bag). I like to shop more eco-friendly so it throws me off a little bit.

Ordered 4 items on 11/30/2022 for Christmas presents. Company charged my credit card immediately. It's January 4,2023 (35 days after my order and 10 days after Christmas) and nothing! I started sending emails to customer service on December 17,2022 to cancel the order (six separate emails for a week and not one response). Instead I got a email today telling me my package was delivered. Yeah right. Save your time, money and frustration. This company is not customer service focused and they just don't care about anything except taking your money.

I accidentally pressed purchase without entering promo code. Immediately tried to call customer service and there is no number on their site. So I emailed them and the said there is absolutely nothing they can do to help me
Since I didn't enter it before hitting purchase. Also, no cancellations only store credit. I emailed back
And forth and they were not willing to help
At all. Now I stuck with an overpriced and over sized sweatshirt for my daughter for Christmas. So disappointing

Ordered $400 worth of clothes black friday, so end of Nov for christmas (an understandably busy time). They advised 2-7 business days on the site so i expected maybe for it to be late, that's fine it's for christmas anyway... December 21st, about 7-8 emails to them, social media enquiries on instagram and twitter and NOTHING. No communication. Dreadful service. All I asked for in my emails was to advise me of status, I don't care if it's late, I just need to know where it's at. Poor effort by a poor company.

And to pour salt in the wound, a friend of mine ordered from them december 9th and got their order in about 3 days... Do your orders in order? Let me know your out of stock? Just communicate, not that hard...