Ordering from the UK almost 3 weeks ago and its still saying that the parcel is in transit when it says 3-5 business days. I have sent many emails regarding this issue and had very vague delayed responses. I am calling my bank to get the money back as the business is so unhelpful. Do not recommend ordering if you are from the UK!

I had ordered some clothes but unfortunately some did not fit and I saw that they only give out store credit unless the product was damaged which is fine except for the fact that it took 6 weeks for me to get the store credit. I had emailed and had gotten no reply after a week and so i decided to use the chat function to which i got a response from an agent 9 hours later. Their clothes are not cheap so having to badger them to just give me store credit after 6 weeks of waiting so absolutely insane. I will not be buying from them from here on out

I usually love the brand and have never had an issue ordering but first time using the app and it's changed my address from Goldcoast to Tasmania. When notified that they had sent to wrong address there was no care no responsibility just that the customer must of done it wrong and is lying. No help to sort it nothing.
They also said it will eventually get back to them and then will be issued with a store credit which I do not want due to this experience! They do not care about customers.

The quality of the products I've purchased has been great. True to fit, color matches image on website, and the customer service has been amazing. I purchased an item for a Sarah's Day collaboration but by the time my order was processed it sold out. They reached out to me asap, explained what happened, and were very accommodating to get me the product as soon as it was available. They even threw in store credit! Great company and worth your money!

Placed an order 12/2/2022. It is now 1/2/2023 and not a peep from them. They sure took my money though.
Can't get a response to my several email I've sent. Guess I have no choice but to call my bank and report it as a theft. By the reviews on FB they have taken thousands of customers money and never sent the items. I'd give a -0 rating if I could!
Hope they had a great Christmas spending everyone's money and leaving customers gift less.

I sent back $95 worth of sweatshirts as size was way too large. It's been 4 weeks and no credit. Contacted customer service numerous times with zero response. I can't even re-order a smaller size. Terrible customer service

Beware - this company is acting against the law in the UK by refusing to offer refunds on returned items. This goes against UK consumer contract regulations. I have reported to trading standards but I highly advise not to order from this company.