I ordered a dress from White Fox and received my package within 6 business days. Absolutely LOVE the dress and cannot wait to wear it. Super impressed with how it looks and the packaging it was delivered in. 10/10 recommend!

This business is amazing! I have bought a million things from them and are never disappointed. Their customer service team are so kind and helpful and very quick at responding. Their shipping is super quick. The quality of clothing and items are out of this world. Kilda not recommend or love this brand anymore!

I ordered outfits for my daughters for Christmas on 28 Nov, it's now 17 Dec, almost 3 weeks since the order was made and my account deducted. I have emailed and heard absolutely nothing! I'm appalled there is no contact or even a response, don't even know if the outfits will arrive for Christmas. So disappointed!

I am so obsessed with this brand. I believe that everything is fairly priced in comparison to the quality of the clothes. The size guides are super accurate which is so important for a completely online clothing brand. The majority of my dresses are from them, and they never disappoint. I just wish they were closer so the clothes could get to the U.S. faster!

I placed an order on a Thursday that I needed for a vacation, which was almost $400. On Friday I realized that the company was closed until Tuesday so my items wouldn't arrive in time due to the holiday even though I paid for expedited shipping. No problem. I just cancelled the order. White fox shipped out the order anyways and then told me it was my responsibility to ship back the order that I cancelled and pay for the return shipping plus I wouldn't get a refund. Only store credit based on their error. Are you kidding? This is horribly unethical and this company clearly doesn't stand by their clothing if they won't give any refunds on a cancelled order they messed up. Customer service was 0% helpful and condescending Never order from here unless you want to be stuck!

Purchased a sweater and my daughter wore it once before we machine washed and hung to dry inside. After that one wear, the material looked horribly worn and was covered in balls. Contacted company and they said all items should be hand washed (as if anyone is going to hand wash a sweater) and this was counted as wear and tear. After one wear! Disgusted.

Great product. However orders take a long time to arrive in UK. Sweatshirts are extremely oversized and White Fox do not have the support to deal with the return process. Despite copious attempts to contact White Fox as they state, "do not return unless this is through the correct channels" however they do not respond. I am still awaiting a response following my email dated 13 October!

Complete waste of time and money. Ordered from this company 6 days ago and paid for express shipping which is listed as 2-7 days on their website. It is not 6 days later an my order is still marked as "Order Placed" with no movement. I'm extremely disappointed as I will now not have my order for vacation and will be sending it back to the company once it eventually arrives for a full refund. Not happy at all and will not be shopping with them again.

I ordered some tracksuit pants and a jumper. I had never purchased from here before so I followed the size guide. WAY too big, like too big to even wear. I asked for a refund or to exchange free of charge. I have sent 6 emails and only got a response saying stop emailing because it will push you back in the queue. I was about to go on a holiday so I just went through with the return process and figured I'll order when the credit comes through. Which was supposed to be as soon as the delivery arrived. They received the delivery on the 6th. It is now the 14th. I still am not having my store credit show up and I still have not had any responses to my emails. I am actually furious with this company. Disgusting customer service. I will be sending more emails trying to get my money back because I don't want to buy from them again with store credit.

I bought this set to wear to the airport. It is so comfortable and fits perfectly. I'm a US size 12/14 and it fit perfectly oversized. I'm not swimming in it. The shipping was also very fast! I was worried because I had recently saw something on TikTok saying their shipping was terrible, but I wanted the set and there was a sale so I decided to risk it. I'm so glad I did! Super great shipping!