business logo of White Fox

White Fox

whitefoxboutique.com
casual, lounge, evening & party womenAge 19-25, 26-45
Write a Review

About the Business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

White Fox has a rating of 2.9 stars from 1,023 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with White Fox most frequently mention store credit, black friday and phone number. White Fox ranks 56th among Women's Clothing sites.

service
502
value
488
shipping
512
returns
381
quality
450
This company does not typically respond to reviews
Washington
1 review
0 helpful votes
Follow Kara A.
Unfollow Kara A.
Send Message
Share Review
Report Review

OBSESSED
November 9, 2021

I am obsessed with their ENTIRE lounge wear collection. I have purchased probably 8 sweatshirts with matching sweats because I'm that obsessed. I love the trendy look of everything and the feel of the material! 5 from me for sure

Date of experience: November 8, 2021
Nevada
1 review
0 helpful votes
Follow Tracy Q.
Unfollow Tracy Q.
Send Message
Share Review
Report Review

Worst company
September 6, 2023

I've never received my item. This is a joke. The good reviews on here our from them and their influences. They took my money and every time I try to reach out to them I get the same response. Hi babe we're working on it.

Date of experience: September 6, 2023
North Carolina
1 review
0 helpful votes
Follow Caroline S.
Unfollow Caroline S.
Send Message
Share Review
Report Review

Amazing Customer Service
February 5, 2021

The customer service is amazing! I needed to change my shipping method and Tiana was super quick and helpful to get it changed for me. My order arrived and I absolutely love it! I will definitely be ordering here a lot more from now on.

Date of experience: February 3, 2021
New Jersey
1 review
0 helpful votes
Follow katie r.
Unfollow katie r.
Send Message
Share Review
Report Review

Their return policy is costly and inconvenient. The only option is store credit, and they charge you for shipping back. They are also rude in my experience. This will be my first and last time ordering from them

Date of experience: November 2, 2022
Australia
1 review
0 helpful votes
Follow Jessica V.
Unfollow Jessica V.
Send Message
Share Review
Report Review

So easy
January 31, 2021

Pleasing to the eyes, easy to navigate, great filter options, love that we can get a quick preview of the items before actually clicking on to it, also, the checkout process was really straightforward.

Date of experience: January 30, 2021
Maryland
1 review
1 helpful vote
Follow Michelle M.
Unfollow Michelle M.
Send Message
Share Review
Report Review

I ordered something that online looked like a sweater. When it was received it was more like an expensive bathing suit top. Ugly beyond belief. In addition, I paid extra to order it express so that a family member could get it on time. It never came within the timeframe which sometimes happens. I informed the company and went back and forth with them multiple times asking for the extra money I paid to have it rushed. They lied and made up ridiculous claims so as to not give me back the money. I was willing to pay for shipping but not for the extra amount I paid for it be sent express. I sent them all the documentation and they still refused to pay me back. I will never ever order from them again.

Date of experience: January 3, 2024
Australia
1 review
0 helpful votes
Follow Jess F.
Unfollow Jess F.
Send Message
Share Review
Report Review

Good customer service
December 18, 2020

I received my item and was not pleased with the overall make and fabric. Upon contacting White Fox's support team I was able to arrange a return and refund very easily. Cody from the customer service team listened to my feedback and assisted with the whole process which was greatly appreciated. I've given 3 stars for the actual product but would give Cody 5 stars! Very helpful and understanding! :)

Date of experience: December 17, 2020
Washington
1 review
12 helpful votes
Follow Erin W.
Unfollow Erin W.
Send Message
Share Review
Report Review

Worst customer service
October 2, 2023

With no phone number or address on US soil, this company is a scam. The only way to reach anyone is through email, and all they send is emails saying "sorry, all we have is credit." It is October, ordered in early July and still no shipment. The lost order is now "store credit' as if I'd even wear their clothing. If you value your time, money and sanity, find your fashion and spend your money elsewhere.

Date of experience: October 2, 2023
New Jersey
1 review
1 helpful vote
Follow Hannah S.
Unfollow Hannah S.
Send Message
Share Review
Report Review

AWFUL, NO REFUNDS!
March 8, 2022

BE WARNED: This store's return policy states that they do not do returns back to original payment methods unless the clothing is defective (damaged). You'll also have to pay $20 to return items. Customer service is useless as they are hardly responsive.

Date of experience: March 8, 2022
Australia
1 review
0 helpful votes
Follow Brydie M.
Unfollow Brydie M.
Send Message
Share Review
Report Review

White Fox Review
October 28, 2020

Couldn't recommend this online store enough. Purchased many items from here before and have never been disappointed. Always updated at every point from purchase right through to the parcel actually being delivered

Date of experience: October 28, 2020