It took many, many weeks and a lot of follow-up, but true to her word, Grace from White Fox worked with us to process a refund. Grace was extremely professional and very helpful! She responded to each of our emails promptly, and when our return was received by White Fox she processed a refund. It hasn't hit my credit card yet, but I have every faith that it will.
While I still stand by the quality issues we experienced, I must withdraw my complaint about their customer service. Grace could not have been more helpful.

Still have yet to receive the items I purchased. I have sent email after email and nothing. If you go on their social media and make a comment, they will respond asking for your order number as if they care, but then they never get back to you. Just don't do it... save your energy and money.

After waiting a month for my express delivery package it eventually came on December 6th. I then had to report a missing item. They took two weeks to respond, where they asked for me to send a picture of the package undamaged and everything that came in it. Considering it was two weeks ago I already threw the package away and took everything out of the bag. After explaining that they still haven't answered my email about the missing item I bought. They have very poor communication and I feel very disregarded. At this point I don't think they're going to do anything about it. I've spent over 1,000$ on white fox brand and they couldn't even send me an update about my missing item within the package. I really thought I liked white fox and could trust them but after this I will not be buying from them again and will surely not suggest it anymore. They scammed me and disregarded my email.

Scammed me out of my $110USD. I placed an order for that sum & it never came. I kept contacting White Fox with them not replying. Way later I find out that they gave me store credit for that sum but never told me! When I realized I have the credit it was already expired because I never knew about it & was not notified... I got in contact with customer service & they refuse to resolve the problem they created. They just stole $108 from me... what scammers...

I ordered a sweatshirt for my granddaughter for Christmas. They promptly debited my account but I have not received the merchandise. They are not responding to my request for an explanation.

As soon as I posted the negative review, the merchandise was received. I am so sorry for all of the confusion.

Purchased items for Christmas on Black Friday. They never shipped an item out. But they set it as shipped so it sits in Australia's port, so you can't cancel an order once you realize they are never going to ship you clothes.

I was notified 7 days after placing my order that it could've not be fulfilled due to inventory issues. White fox would not help me in finding the sizes i needed. I ordered full price 7 days before Black Friday deals to avoid issues. They did not notify me for a solid week and after they released their discounts causing me
To have trouble finding the sizes i needed.

Think twice before ordering from here if you're in the US. Not only does shipping take a month but if you need a different size or refund you must pay for shipping...wait 5 to 6 weeks for it to arrive at their warehouse & THEN another 4 to 5 weeks for them to assess the items & THEN issue you store credit. No refunds allowed & no size changes etc.

We ordered a light pink dress. It was completely sheer and would have made great lingerie, but not a dress. You could see every outline of everything underneath and there was no way to line it. White Fox would not refund. They took $19 in fees and said they would provide a store credit, but weeks later I am still waiting for a "store credit." I can't imagine what I would ever want to try using the credit for in the future.

Absolutely awful. I ordered three items on November 27 2024, and I contacted them many times nothing back and now when I look on the website, my order disappeared. I still do not have my refund and probably won't. They are awful. Do not order from them.