I asked to cancel my order immediately after placing it. They would not - now they will not issue a refund on the item. DO NOT order from this company. If I could give them a zero - I would!

I recently ordered a sweatsuit from White Fox. Immediately after placing my order, I realized the wrong size was on the order page and I emailed the company to see if they would change the size. Not long after, I received an email stating that they could not help me due to my order already being processed and that I could submit a return. Most online companies will let you cancel or modify an order immediately after submission. I proceeded to try and return my order, and I was made aware that the company charges over $10 for a return label that is the customers responsibility to print. While I understood I would only being given store credit, a $10 fee was unnecessary. I then received an email from another store representative named Mikaela stating "it is your responsibility as the customer to read and understand all policies prior to purchase." This response was unnecessary as Mikaela could have just stated they could not help me further. To tell a customer it is their responsibility to "understand" before buying is very degrading and mean.

Paid for express shipping, wasn't express and didn't get a response for 3 weeks. The response said nothing except sorry for the delay (could have been auto generated). Tried to unsubscribe about 10 times and still getting spammed. Terrible customer service

I had a last second change of mind on sizing which caused issues with my discount code not working, one quick email to support and I was provided a new one. My order was shipped the same day I placed it and being in Sydney the free express shipping saw the package arrive the very next day! 10/10 team, will order again.

I'm continuously impressed with White Fox Boutique. I've ordered so many items from them, and each time I've been completely satisfied with the quality and fit. The quality of their clothes is amazing, especially for the price point. They're constantly offering great discounts for their clothing which makes things more affordable. I also have been so happy with their customer service team. They always respond quickly, are extremely kind, and help me find the correct size or answer restock questions. The only reason I'm giving 4/5 stars is that I do wish their returns process was better. As a customer from the United States, it's expensive to return any items to their base in Australia, and White Fox does not cover the cost. I hope that their returns process can be more seamless in the future! Otherwise, I would recommend this brand to anyone looking for cute, fashion forward, quality clothing for their wardrobe!

White fox boutique were able to sort out my account login and apply my store credit with amazing speed and efficiency even when they have an awesome sale just commencing. Well done admin, it meant I didn't miss out!

The products are fantastic although I have recently just placed an order and it has been almost 2 weeks. No response back from the company when asking about shipment. 2 emails and no reply. Says it would take 1-4 days for shipping! It is for a gift and worried it may not arrive.

Sizing is genuinely terrible, I have never experienced anything like it. I regret ordering from here — there are no reviews on the website and size chart is totally inaccurate. I got a matching set and the bottoms fit fine (maybe even slightly big and were stretchy) whole the top isn't even close to being able to zip. Both were S and were my matches according to the size chart. I am typically S/XS. I truly don't even know who this top would fit. Would be fine I guess if they allowed returns — I wanted to order the top again but the size I got was so off that I don't even know whether the next size up would fit, and I'm not going to order multiple sizes knowing I can't get a refund. I'm so annoyed with the entire experience