Ordered a hoodie and paid $80. Less than 12 hours later it was 80% off. I sent an email and message because there's no phone number listed, just to be told no they don't do that. Item hadn't even shipped. Tried to cancel order, but they said no. Sent an email asking how store credit works because I live in the US, clearly didn't read the email because they stated I'd be given store credit… DUH I know this, but how will I receive it? Still no answer, just told to refer back to the terms and agreements as well as the return policy. I plan to return the item, purchase when on sale and then never purchasing again. That is if I get my order before 14 days because after 14 days you're stuck.
They care more about money and not the customer experience, well unless you're from Australia, it appears they take great care.

This company is absolutely terrible. I ordered from them November 20 2024. On November 25 it was put on a plane and have heard nothing since. I have e mailed about 8 times now with no response. I called my bank to report fraud since there has been nothing from them to explain why I still have not received my items. DO NOT BUY FROM THEM!

Items never came and they do not answer emails.

Waited over a month for items to come, tracking service doesn't work. Site lies and tells you 5-9 business days for shipping.

Wrote a second email after a week and a half. Their response was "Do not send a second email, now your 1st email will be moved to the end of the que".

These people do not care about their customers. Having to contact my bank and report fraud.

Super disappointed as I emailed about a faulty product that was unworn and has a literal inch-size hole in the sleeve and they refused to give me the return. Do not order from them.

Ordered a xs hoodie that fits like a large. Decided I would keep and get another one smaller, however when I looked on there site it showed that the xxs was sold out. I contacted them via email about getting a refund since I clearly couldn't get a smaller size which would mean my set I ordered I couldn't have a matching hoodie with it, so now my decision to keep the one I had was out the window if I couldn't even get a new one in the size I wanted. When I emailed them I was told there refund policy doesn't allow refunds for change of mind or incorrect sizing and that store credit is the only thing I could get, mind you I would have gladly kept the hoodie and give it to a friend and paid for a smaller size, but that wasn't an option due to there smaller size being out of stock which was there problem. I find it really ridiculous that I would not be offered a refund due to them being the reason I couldn't get a smaller size to begin with since they are out of stock. I will never be ordering from this overpriced, poor sizing place again.

If you're in Canada- I'd say don't order. It took 1 month to get here. Online tracking didn't update between AUSPost and CanadaPost. By the time I got the CanadaPost notice- It had already been returned. Horrible. Now have been waiting for 2 months for it to get back to Australia- and they won't do a full refund.

Returned an item nearly 3 mths ago & i still have not got a refund i was told weeks ago a refund had been issued but i never got any refund no responses to emails or chats total scam